ARC Claims Management

I would give zero stars if I could
I am extremely disappointed with Amazon and the Amazon Claims Department. After spending much of my savings to finally get the yard I’ve always dreamed of, an Amazon delivery driver was observed driving for several hundred feet over my newly spread loam and hydroseed, leaving deep tire tracks and spinning his tires in the soft dirt. A landscaping professional visited the site and quoted nearly $3000 to repair the damage. Amazon initially offered $300 after seeing photos and the quote for repairs. When a request was made to reconsider, a “final and best” offer of $500 was made, a check was supposedly mailed, and all communication ceased, despite the fact that an additional $2500 is needed to return my property to the state it was in prior to the reckless, destructive actions unnecessarily taken by an Amazon employee.

FED EX DRIVER DELIVERED A PACKAGE TO MY NEIGHBORS HOUSE AND THE DRIVER CAME DOWN THE PRIVATE DRIVE TOO FAR. THEY HIT THE CABLE LINE AND IT PULLED MY METER BOX OFF MY HOUSE BEFORE SNAPPING. IT BROKE THE RAFTERS AND FRAMING ALSO AND NOW I HAVE A HUGE OPENING IN MY SIDING. THE DRIVER OF COURSE, TAKES OFF WITHOUT SAYING ANYTHING. I FINALLY GOT A CLAIM IN A MONTH AGO AND IM ASSUMING IM IN FOR A LONG WAIT WITH THIS SAD EXCUSE FOR A INSURANCE COMPANY. I WOULD SAY YALL ARE THE WORST BUT THATS TOO NICE...

Share my experience... sure I shall. Because it's NOT a GOOD ONE!

On 8.20.2021 FedEx Home Delivery was kind enough to deliver a package to my doorstep with contents totalling maybe $30. And then proceeded to backout of my driveway hitting my gate on the way out causing $240+ worth of damage. Another driver for another company witnessed the incident and was told by the FedEx driver he couldn't have this on his record and HE LEFT! So said driver for the other UPstanding company knocked on my door to tell me what happened and was delivering packages of his own.

I called 1800 GO FEDEX (which I'd love to tell them where to go) and they gave me a claim #. Two days later the station in which the FedEx driver is dispatched from called and ask for details of what happened, ask for pictures etc and emailed me a claim #. I was then contacted via text by ARC to fill out their form on the portal, which I did. Which was weird it was a text because it looked like spam. . I emailed 3 or 4 times (I've lost count) and no response back. I called and was told my claims manager was PW (I won't put his full name on blast) and was given his direct #. Shocker - 3 calls later and NO CALL BACK.

So here I am on 9/23/21 - and I called the ARC back on 9.20 and was told by another lovely support rep or claims manager, whatever you call yourself, that my claim is being denied because the dashboard camera doesn't show damage to my gate. Well that's LOVELY however he BACKED into the gate... wouldn't that be a rear camera footage that's needed. He also proceeds to tell me that there are 3 black cars in my driveway - NOPE - don't own 3 black cars - but the video quality is poor so he's having a hard time seeing. REALLY? Sooo you are denying a claim because the DAHBOARD camera from a BACKING UP incident doesn't show damage to a gate but yet you just admitted the video quality is poor. So he who was not helpful at the ARC, and rude by the way, tells me to contact 800-GO FEDEX AGAIN and ask them to have the station manager call me regarding the video because he's not legally allowed to share it.

So I call the station myself because I still have their email on file - left a voicemail and followed up via email because yet again another FEDEX employee cannot figure out how to use a phone to call or a computer to respond. In the email I was very explicit on what the ARC told me to do and I get back the response from FedEx that sorry I cannot help you - call the ARC. Nope, not calling because they aren't helpful. I yet again explain what I've been goinig through and how many phone calls and attempts to resolve this over the last 30 days have been made. Only to receive another reply from the station of sorry we cannot help you - call ARC again or log a complaint agaisnt FedEx. Really? That's my resolution - log a complaint!

Doesn't appear that FedEx was built on quality or good judgment, let alone customer service. It's all foreign to them.

I EVEN stopped the FedEx driver and called him out on it - only to be told by him "well I don't recall hitting your gate". Really - you don't recall crunching my gate and telling the other company driver that this cannot be on your record and leaving. As he stutters with his words ---- no I don't recall. Yet when I talked to the other driver just Monday 9/20 he recalled all the events of that day and even remembered how many boxes he was bringing to my house. And commented he has seen and spoken to the FedEx driver who admitted that FedEx asked him for his camera footage! Serioulsy I CANNOT make this stuff up!

So as of today I still have a gate that is crunched, my dogs who can get out, neighbors dogs who are getting in and I have livestock and small children. So at this point it is a huge liability!

So not sure if anyone at the ARC even reads, or cares about this but apparently based on other reviews I now need to take action against you in other way.

You could have made this right! You should have made this right! You could have done the right thing from the beginning. But clearly - your website bragging about how wonderful you are is garbage and only words to fill up space on the internet.

A FedEx truck backed into our garage door on October 29, 2020. The package and garage door were destroyed as the package was pushed into the door by the truck. The garage door and the garage itself was rendered useless. The door could not go up or down and was now letting in the cold air. The driver was nervous, of course, and he left me his and his supervisor's name and number. We submitted a claim within a day of the accident. After no response to many calls and emails, we are told that the case has been given to another agent (January 5, 2021). He said to contact him directly for updates. Again, numerous phone calls and messages were not responded to (at all). By mid-November, and hearing that there is at least a 6 week lead time on the door, we had to order one. It was mid-January before we could get it installed. Still no response from ARC after enduring hours of hold time with the most horrible music. The adjuster finally showed up in February only to take pictures of a new garage door! Now, over 8 months later and having the door taken care of at our own expense, ARC still does not respond. Hoping this will get some attention by someone over there...anyone.

Mr. Loftus, your name came up in the latest conversation with your CSR.
Please have a look at the file in the subject line.
I understand Ms. Giblin is the manager.
The handling of this claim has been one of the craziest things I have had to go through.
I decided to check Google, and the BBB on your company.
Obviously I am not the only one.
this claim, where the driver decided to put an Amazon package on the hood of my collector classic car, a 911 Porsche has been extremely frustrating.
My last call from this week, I asked for the director of claims, Ms. Giblin's manager.
My opinion aside, the handling has been less than stellar.
The date of loss, and continued back and forth, has been exasperating to say the least.
I would like restitution for the damages / scratches on the hood and fender of my car.
I have done everything that has been asked for.
At one point Ms. Giblin, in the email suggested this claim was made up...?
PARDON?
I have put so many hours in to this claim and numerous phone calls to try and get a resolution.
The last communication that was sent to me, intimated that you will not replace the hood from the supplied estimate.
It is obvious the adjuster / Ms. Giblin is not qualified to read an estimate.
there is no hood replacement.
I ask for the director's name / contact # / email so that I can escalate to management who has some control of Ms. Giblin.
I think 14 months is more that enough to get a resolution to this merry go round.
please review the file, have someone get back to me, or yourself and help me to resolve this claim.
It is summer now, and I have been waiting to get my car repaired.
I await your professional response on this outstanding claim.
I have also provided same information to BBB, logged in on Google with this communication as well as a written message to Amazon - Logistics (Ms. Giblin in particular).
I had to put 1 star just to submit / there is no zero...
I look forward to your reply.

This company has horrendous business practices. It's like being knocked at the knees with a baseball bat twice! We had an Amazon driver knock over our lamp post twice. The first time, we pushed it back up, even though there were damages, we decided to add additional concrete to prevent it from falling over. We then installed cameras all over our house and an Amazon driver once again, backs into the post and continues down the driveway. I guess he might have thought twice about leaving the scene of the accident so he runs down our driveway and tries to push it back up. Isn's successful but gets in his car and drives off anyway. No scruples at all. Then to top it off, we call a very reasonably priced electrician in our area who gives a fair quote. Sent the quote to ARC and they have the nerve to call our electrician to negotiate less money on the claim. WHAT? This is my property and my claim! You don't go behind the consumers back and short-change their repair company because you don't want to pay the price it will take. I feel like we have been capped at the knees TWICE!

After Amazon driver damaged my property AND confessed to the same ARC agreed to send payment for repairs. 6 weeks later and I am still getting the runaround! Don't bother trying to email them, you won't get a reply. If you call expect at least a 40 minute wait. Once someone does answer, don't expect anything other than an excuse and you won't be disappointed. Amazon will not help matters as "once your claim has been sent to ARC, we can't see any updates"

Made claim against Amazon and it was sent to ARC for processing. Claim number: *** , Claims agent: Frank E....I was told on February 12 that a check was being processed and would be received in 10 - 14 days. On Feb. 27 I asked about the check and was told to wait longer. To date March 5 I have not received the check for the claim. Not sure if it is really coming or not.

ZERO stars. This is literally the worst company I have ever dealt with. You will NEVER speak with a human being. ARC will never provide any updates or status updates on your claim ever. You will have to work your shoes off to get your claim paid and settled. YOU will do ALL THE WORK. They will delay payment as long as possible. I can't believe THIS is the company *** contracts to handle claims when ***'S out of control drivers destroy your house!

On January 31st 2020 at 2:30pm a *** blue van damaged my yard by my mailbox and apron of my driveway and drove away which now would be classified as criminal damage. I summited photos and a estimate totaling to the amount of 1,303.95 for labor and materials. On January 31st at 5:00pm I received a email stating this is is from arc claims please note that your claim has been "resolved" and that we this date issued payment to you in the amount of 1,303.95 as your check should arrive in the mail in the next week or so. We thank you for your cooperation in concluding this matter.

On February 4th at 6:02pm I call and am told that it is being held for "further" investigation this is the 5th claim I have had to file because of damages that have been done to my property. I call *** customer support get transferred to *** logistics they speak with you arc claims. I get told to call you arc claims back. I call back at 6:08pm on February 4th spoke with adjuster Dominic who walks down to payment processing to be told that it has gone to the fraud Dept for investigation. The lady I spoke with at 6:02pm February 4th acted like I was a criminal which I am not she made it seem it out to be it was because I didn't show what I used the money on and that I haven't had the damages fixed yet that that's why the check was being investigated which is very unprofessional and I don't have to show bank documents or any financial information and that is a breach of confidentiality if so would try to gain access to them . I was told by Dominic who thinks it's because of 5 claims being filed "yet again it's not my fault that damages have been done" so I thank him for his time and he says I should hear back from you arc claims fraud Dept no later than by the end of Thursday via email and it phone call. I am offended by how I am being treated like a criminal and when I first called and filed this claim it was pushed by monae Cobb's to management to be dealt with and now I am being told it is being investigated and fraud "yet again not my fault that damages have been done" I want this handled with proper compensation of the estimate amount for the damages done totaling the amount of 1,303.95 as it should be as a email was sent saying it was resolved. Compensation needs to be made meaning the action or process of awarding someone money as a recompense for loss due to damages done by others needs to be made.

ARC Claims is handling my car insurance claim where a driver hit my parked car. As of today 02/10/20 it has been 2 months and 6 days since the accident occurred on 12/04/2019 and I am still trying to deal with the company and adjusters about fixing my vehicle. They are refusing to pay for original parts and labor costs which I can not afford to pay out of pocket. They keep giving me the run around and giving me new contacts to call to try and resolve the issue but nobody is able or willing to help. All the employees are very short with me and frankly rude during our phone calls and offer no assistance. Off of this has taken much of my time and caused immense stress on me as I work all day and barely have time to contact anyone. They never give me updates so I am constantly worrying and anxious. I’ve had to cancel pre-paid plans and trips because I don’t have my own vehicle to drive which has just taken more money from my pocket.

On December 17, 2019 a *** driver hit my fence on my property. I send in video surveillance footage with date and time stamp, along with 3 eye witness statements from my neighbors, estimates as instructed along with photos of the damage. They have not sent a single document, nor have they called to discuss the claim, nor has anyone spoke to me at all. The only communication has been from me calling them. If I hadn't contacted them, I wouldn't have known they needed additional information- which I have already supplied to them. They have only had the claim for the past 3 weeks, it took several weeks for *** to get me a claim number- so that part wasn't their fault. The last thing I have heard from their claims department today was that they are waiting for the contractor(***) to assume liability. The reasoning that prompted my complaint is that this is a safety issue as I have 3 dogs that I use the fence to contain my dogs in my yard. Our neighborhood has children and I don't want it being an issue due to the fence being damaged.

Claim was handled promptly by the claim reviewer. I have no complaints.

On 11/30/2019 at 1134am, a *** truck backed into and destroyed a basketball goal installed at my property. Video surveillance clearly captured the moment that the truck caused the damage-- including the truck number, license plate and image of the driver. There is no doubt that *** is to blame-- and the distribution center apologized to me after seeing the video. I was then forwarded to the ARC to handle the *** insurance claim.
ARC provide a web form to provide claim information and a phone number and email address for follow-up. No one ever answers the phone... there is always a queue. I've waited until I'm first in the queue, and still no one answers. I've tried emailing-- and still cannot have my emails answered. I'm told the claim is being paid---yet they are not paying the full amount-- labor plus parts. They reviewed the supporting documents only and did not review the entire submitted claim.

vehicle damage claims are handled by ARC. *** contracted a small 3rd party delivery company to deliver our item. The driver side-swiped a vehicle in our driveway when backing in their van. ARC demanded that we get a repair estimate before they would pursue anything. We also had to submit a report along with photos. They demanded a number of requirements from us and refused to contact the carrier about the damage until we did this. Of course the small carrier company denied fault, as expected. I was also instructed not to do anything with the vehicle damage during this long process. The process took 1 ½ months which ended with a denial response. As a result the car has formed rust due to the paint being scratched off from the side swipe impact and left exposed. Had this company been more prompt further damage would have been avoided. Based on complaints from others it appears this company denies most claims. is aware of this and attempts to ignore responsibility stating it’s in the hands of the insurance company. *** needs to be held responsible as well as I assume they chose ARC due to low insurance rates since they strive to deny most claims. ARC is a deceitful company that intentionally makes the claim process long and difficult without the true intention of ever accepting responsibility of the claim.

I reported an issue with back in October 2019 regarding damages to my car while on duty. I was contacted the following week and was given the contact information for ARC Claims regarding my claim and the assigned adjuster to my case. His name is Roy Pand his Supervisor is Ben LI have been getting the run around from the both of them for the entire month of November and as of today (12/17/19) payment has not been issued to the Auto shop that provided the repair estimate to start to work on repairing the damages to my car. They claimed that payment was mailed on 11.27.19 almost 3 weeks later, we are still waiting. Then, it will take another 30 days once check has been received to reimburse me for the rental during that period. The constant back and forth is frustrating and yet, my car has yet to be repaired almost 60 days since the matter was reported.

driver threw a 100+ lb package over the fence and damaged our porch. It was immediate reported, though Arc claims purposely stalled and delayed the process. We never gotten a phone call from them despite I was promised numerous time they would give us a call back. After months of waiting and several phone calls, we had decided to just take the settlement with a mount that is much less than the original estimate. Simply because it has been months now, and we want to get over it. However, Instead of sending us the check with the amount that we agree upon, they sent a check with amount that is significantly less. Not sure if this is something unlawful practice, but will definitely scammy as hell.

On 10/10/19, an *** ran their delivery vehicle into my garage door and frame of the door causing extensive damages. I was lucky to be home when this accrued and got photos of the ***, vehicle, and the damages. That same day I uploaded all the necessary documentation other than the estimate to fix the damages to ARC Claims Management. I made contact with Krista W...(ARC Claim Adjuster) to let her know I'd have the estimate in about a week.

On 10/17, I sent her the estimate for($4800) and on 10/18, I received an email letting me know I should hear from a local appraiser to come to review the damages. A few days passed and the appraiser came out who I spoke to briefly.

On 10/23, I received an email and phone call from Krista letting me know that the claim was approved and sent to the CFO for processing the payment.

On 10/29, when my contractor was going to order my garage door we found out that the manufacturer was no longer making the same model of garage door (I have a 3 car garage). So, I sent Krista an email letting her know that my contractor would need additional funds to also replace both garage doors so they would match. Emails went back and forth, which I was told on 11/5 that additional funds would be paid.

On 11/6, I asked Krista when I should expect to receive my check for the original claim that was approved back on 10/23, so I could put money down to pay my contractor for him to start fixing the damages. She was out of the office for about a week and I followed up with her when she got back in the office on 11/12. She then told me via email that she would have to follow up with ARC's CFO because the CFO hadn't approved any of the claims to be paid out yet.

I have emails and photos to back up these claims. I'm concerned from what I've read, that it could take several months for ARC Claims to pay up for the damages. I don't have the money to pay my contractor so I just want the claims paid so I can fix my home!

On Sept 24th My parked vehicle was hit outside my home by a ground truck. As of date I have had no resolution to my complaint. I have paid out of pocket to have my vehicle repaired and would have liked to have been reimbursed for damages caused to my vehicle. The staff at the call center are rude and speak to you in a degrading manner
Its like your bothering them. Its going on 30 days and I havent seen or heard from not one adjuster except for the repeated request for photos. I called ten days later just to be asked for more photos! I called fifteen days later to be told they were investigating but still had not sent out an adjuster. I keep calling just to be told different stories. I expected payment at this point. Worse customer service ever!

I received a package delivered by a third party from n January 2019. The driver drove all over my lawn and got stuck in the mud. I called to complain and they directed me to ARC to speak with a claims specialist. I did everything that they required for a claim. Sent pictures, explained the damages, etc. I have a claim number and was told that I would be receiving a check for $85 for damages that I incurred. That was in FEBRUARY 2019. I have NEVER received my check. I have left numerous voicemail messages on my adjusters voicemail and have sent numerous emails. I have NEVER received a response and still have not received the check. I have tried calling the main phone number for ARC and it too goes to a voicemail that is FULL and I am told to hang up. It is like everyone disappeared. Horrible. Just horrible.