ARC Claims Management

My car was damaged in which this company totaled my car back in July, I have been told on a number of occasions that I checked was sent, then told it was sent to the wrong address and was issued another check in which I have waited over two weeks to receive, numerous of unreturned calls, and false information on when the check was sent.

On August 15 or 16, 2019 my car was damaged by a vehicle making a delivery at *** for ***. My car was parked in front of this address and I live at *** On August 18, 2019 *** accepted my claim and referred it to ARC Claims for handling. I complied with ARC Claims requirements for submitting a claim, - completed form, obtained estimate and had appraiser review estimate with body shop to agree on an amount for the repair. I was informed that the claim was approved on August 29, 2019 and would receive a check within two weeks. On September 6 I reached out to *** again since I had not received the check and was referred back to ARC Claims. In the interim, my car was inoperable because the bumper would fall off when driven. On September 13 I informed ARC that I was ready to take my car in for repair so that they would arrange for a rental car which they did. I called ARC to obtain something in writing about the amount they would pay for the repair and received an email response indicating they had authorized $2618.89. I took my car to G&B Collision on September 16 for repair and picked up the rental car. On the same day I received a call from ARC inquiring whether I had received the check. I said no and the person asked to verify my address - the check was mailed to the wrong address - *** when I had clearly indicated on the form that my address was ***. I was told a new check would be issued. I had not received a check as of September 27 so I called ARC and was told they were waiting for the bank to indicate that the original check had not cleared. I called ARC again on October 2 and was told the check was mailed on September 27. My car is ready for pick-up from *** but as of today, October 7, 2019 I do not have the check from ARC. I want the money promised for the repair of my car.

An *** driver drove off of our driveway and got stuck hanging off the driveway culvert, causing property damage. The tow company the *** driver and his supervisor contacted then got stuck in our yard, which caused additional damage. I immediately filed a claim with *** and was sent the claim information from ARC Claims. As soon as I received the info, I submitted my photos and quotes within a couple of days. The property assessor for ARC assessed the damage and then negotiated with a landscaper located more than an hour away from us to do the work for $700 less than what the local company quoted. The claim was approved and closed based on the figure the property assessor sent, without an actual report. We were provided an incorrect number and for almost a month, could not contact the landscaper. Once I was able to get a good number, the landscaper called me back stating he was just told to provide a low figure and would not be honoring that amount due to the distance. I immediately called ARC and my adjuster refused to talk to me. I continued to call until a reached another adjuster who reopened the claim and approved the supplemental claim for the additional amount from the local landscaper. However, it has been two weeks and we have not received the check. ARC said that it was finally sent on 9/25/2019 but nothing has been received. The first check came within 2 business days from the close of the original claim, so I’m not sure what the hold up is on this one.

Since the beginning of September 2019, *** assigned ARC Claims to work with me to deal with my claim that on two separate occasions *** delivery drivers drove recklessly through my grass/yard causing deep tires tracks that ruined my newly installed landscaping. I spent over $3000 to fix the issue. After emailing once and me completing ARC Claims forms, including attaching pictures and landscaping bills, ARC Claims has failed to respond to me. I have emailed their assigned claims adjuster Taylor B at *** regarding my claim #*** at least 15 times. No one has replied. This is outrageous.

Contacted *** over a year ago about delivery drivers using my driveway as a personal turnaround and when my patch work was completed the FedEx drivers drove over the patch work and continue to do so till this day. I have a ring video showing that without delivery to my address how the driver pulls in my driveway and back out to change direction. I submitted the claim to be denied cause of not being able to locate driver to ask if damage was already there which the answer is yes from first 20 something driver's from

ARC was supposed to issue out a settlement check to us for damages that an *** Delivery made to our property since ARC represents *** COMPANY. Although damages were greater, we decided to settle because ARC was just delaying the process and we could no longer wait. So we settled.

We have been waiting and monitoring check in the mail everyday, and use a *** App the scans every piece of mail that gets delivered to my home. ARC is stating that the check has been mailed and cashed by me??? I have not cashed nor received check.,

Additionally, they want me to call and investigate bank that they researched to be out of state of were I reside in *** to gather more information on cashed check. This is not our problem and we should not get stuck with any researching duties on our end, its ridiculous on there part when they know for a fact that check was cashed by someone out of state and never made it to us at our home. They are unwilling not only to follow up on check cashing investigation fraud case but to pay us what is due of settlement. We are the ones that have to be inconvenience by there delays and damages.

On the afternoon of 7/30/2019 a contracted *** driver pulled into my driveway and ripped down the power line supply to the house and the meter box. The live wire was wrapped around the *** vehicle in my driveway. This caused loss of power. Damage to the electric wire. Damage to the house siding. Also loss of refrigerated foods and wages for that day. I have a wife with a medical condition and three children under the age of two years old. ARC claims was quick to contact me at first asking for photod and quotes to repair the damage. I've been sending in any information requested but over the last week or two there has been no communication back from them. I feel like they are trying to drag everything out thinking I will forget about it. I had to get an emergency electrician out for the work the next day. I paid for out of pocket. I had to replace lost food out of pocket. I also missed work trying to take care of everything due to the damage. I asked for basic compensation. Literally adding the few items up and keeping it simple. I understand it's not actually ***. They are representing the company even if they're just a contractor. The contractor drivers do not pull in my driveway anymore but I have yet to receive any follow through from the contractor or the insurance. Very disappointed at things currently. I thought insurance was made to right the wrongs.? Awaiting your reply ARC. Thank you.

A *** truck backed into my drive and ripped down a 100' strand of lights with G50 LED bulbs. *** instructed me to contact this company by phone and request the initiation of a claim. I was instructed by the customer service agent to submit claim through online portal and upload pics and receipts. After completing this process including multiple pics of the damage, I was told my claim would not be valid because I did not have a receipts for the damaged items that I had purchased over 3 years ago. After multiple calls I spoke to someone who "reconsidered" the claim and allowed for screen shots of the replacement products to be considered. I received and email a week later explaining they would not replace the LED bulbs because they could not confirm those were the types of bulbs broken even though I submitted a close-up pic of the LED filament. After a few additional phone calls I was able to get them to understand the concept of an LED bulb and they sent me another email a few days later offering me half (25) of the # of bulbs I requested for replacement. I wrote them back and explained that I had not even requested the manual labor rate to repair the damage, just the replacement products and that should have been taken into consideration to expedite this claim at full replacement value. I was told that was a "fair" offer and they would not be considering any additional compensation. I wrote an email stating I would not be accepting their most recent reimbursement offer and submitted an estimate of $200 for labor to repair the lights by a certified electrician in addition to my existing claim request. I called back 2 days later to check status and was told by "Ray" that because of my additional request "it would not be going anywhere" and that "it was a fair offer and I should take it". I have called back multiple times to request to speak with a "manager" and my requests have left me on hold for over 30-45 mins without a response.

driver damaged my property during a delivery on 3/5/19. Claims was submitted to *** 5 minutes after driver left my property with description and pictures. Total estimated cost to repair the damage was $472.00 and has been done for some time as I am a renter and am responsible for any and all damage to the property. I was contacted by ARC Claims, who handles these matters for ***. I was told on four different occasions that the "file is under review and you will either receive a check for the damages or a letter denying the claim" The driver has lied to his superiors and claims they never drove through my lawn, although the picture I submitted and the time frame between delivery and claim is clearly evident. Not to mention the wet tire tracks going down my drive way at the time of this damage.
I just called ARC a fifth time after I was told by the adjuster, Linda, to wait 10 days to receive the check or letter and again was told the same story. "It's under review" It is clear that I am being blown off. I am out $472 and I want my money. The grade that this company has on Revdex.com of an F is giving them way too much credit.
*** should reconsider their use of this company to handle their insurance/damage claims and Fed Ex should be ashamed of themselves for not taking better care of their customers.

Our front driveway has a semi circular wall that was hit by an *** driver in March. ARC sent people out to examine the property and said they would send the money to cover the cost, that was months ago. I have contacted ARC numerous times and no one has the curtesy to call back. The HOA is in the process of fining us because this looks terrible as we are on a busy street.

Our property was damaged in May 2019 by their insured. I submitted all necessary docs to ARC on 6/3/19. I received an email from 'Team 3' stating that they had secured an agreed price with my contractor and to confirm my name and address where payment is to be sent. I did so that day. I have called several times since then, to no avail. When I called on 7/23/19, I was told that the check was mailed on 7/8/19 and to give it a few more days. I called back on 7/26/19 was told that it was mailed that day and to give it a few more days. I called on 7/31/19 and was told it was mailed yesterday (7/30/19). I called today and spoke to a lady named Linda and was told that she couldn't tell when it was mailed out. I asked for a supervisor and was told that none were available. I asked for an email address of a supervisor and she gave me her email address. When I sent the email, I put a 'delivery receipt and a read receipt' on it and received neither of those. I'm BEYOND frustrated at this point and need someone to intervene to find out where the payment is. They have HORRIBLE customer service and I need help please. My claim # is *** Thank you.

I have waited over 2 months and have not received a single check. They tell me countless times that its coming in the mail
Why must fedex use such a trashy insurance.

I have had a claim in with ARC since since 7/21/19 and I continue to get a voicemail when I try to contact them. They have horrible customer service, I have left 4 messages and have yet to get a call back.

When a business has a “F” Revdex.com rating and 27 complaints, it is time for the principles to take an in-depth look at its business practices, and a compelling reason to avoid the business.

I submitted a claim to ARC Claims who handles accident claims for A-mazon. It took three months to resolve the minimal claim with constant obstructions, when (and if) the responded. After several calls to *** Logistics and a hit-and-run report with the *** Highway Patrol, ARC was incentivized to resolve the claim. Pathetic!

December 1, 2018 a *** driver drove on Private property that caused a lot of damage. I contacted a contractor to repair as was told by claims. There was not a huge amount of stone, but there was some for car or pickup truck to drive on which goes to my cabin. Sent in pictures and estimate. *** contracted contractor and said no stone. That *** would pay for repair. $921.00. Since had major back surgeries, that was my walking area. With the damage I could not use it much. I did not want to undo surgeries and or hurt myself. I did not feel like a fight. I agreed to $921.00 plus $100.00 for towing the box truck out. More than reasonable. Last call told a check cut. That was week or more again. Please help me.

On June 18th a little after noon, I received a delivery from *** The driver pulled into the driveway. After delivering the package, he apparently could not figure out how to turn around, nor to back out of the driveway. He drove off the edge of my driveway and onto the grass over my newly installed (2018) $40k septic tank. He then drove off the side of my driveway where I had placed boulders specifically to prevent anyone from driving there (driving over a septic tank or drainage fields could result in cracks in the piping which cause leaks and equate to tens of thousands of dollars in damage). He ran over a boulder and got stuck so I watched from my home security camera as he got out of the truck and moved two boulders so he could continue driving over the septic drainage field to turn around before leaving. I have videos of him driving in these areas and pictures of where the boulders were left (he did not move them back)

Our car was hit by a *** in September of 2018. I contacted the police and they recommended I resolve it through ***. I did so and was assigned to Ella B from ARC. I submitted all of the documentation requested left multiple voice mails, sent emails and to this day have not had any resolution to our claim. The case closed itself due to inactivity and had to be reopened. I called the 800 number and one of the individuals reopened the case and submitted it for a payment request on June 3rd, but 23 days later nothing has been done. I have called so many times and keep being told it will get resolved and they will follow-up, but nobody has done what they say they will. I am frustrated, disappointed and think it is unacceptable and unprofessional to treat individuals this way. Our car was parked in our driveway, we in no way caused this and are just asking to be reimbursed for expenses. Everything that was requested has been submitted.

I have a property damage claim with *** and Arc Claims handles these claims for them. My damage claim number is ***. The damage occurred on April 30, 2019. I have received numerous email and verbal promises from Arc Claims that a representative will get back to me within hours or a few days and they have NEVER returned any of these. I have NEVER received anything from them in the mail. They have made mistakes researching my property damage claim and do not care when I notify them of the mistakes. Also, they took at least two weeks to first inquire from the driver of the property damage accident which was a *** Ground driver backing into my mailbox. They already have a terrible reputation and an "F" rating with the Revdex.com.

My parked truck was hit by a FedEx driver. This company is who they hired to handle everything. It’s been over 3 weeks since this happened. I’ve called dozens of times as well as left numerous messages. The lady assigned to my case has yet to call, return calls or messages. I’ve tried the company’s main number and no don’t ever answers and their voicemail box is full.

FEDEX truck hit my car on Sat 12/1/18 that was parked in front of my house. Driver (Dilton M ***) and his manager
(Don M ***) knocked on my door and reported the accident to us. They also reported the accident to their insurance company and assumed fault and responsibility. We also reported the accident on 12/1 when it happened to FED EX insurance company. I have been calling the adjuster and the adjusters manager for solid 16 days...I get no response . The claim number is #***, adjuster name is Debbie B, ***, with email address of *** I have also called the adjusters manager and her bosses manger as well numerous times and there is no response from any of them. Adjuter's boss is Kate S at( *** and Kate's boss is Kelly G at *** at (***.

My car is in the shop and needs to be paid for fully along with all other damages and expenses.