ARC Claims Management

I had a property damage claim with FedEx. They assigned ARC Claims to handle the complaint that happen in September. I have a claim number. Adjuster name is Micheal O. The problem is he doesn’t return any phone calls or emails. To discuss the claim. I emailed the pictures and estimates finally when I got in contact with him a month later. Now he will not call me back for and update of the status

On June 27, 2018, a claim was filed on my behalf with this company (ARC) in order to pay for damage to my mailbox by a Federal Express driver. After exchanging a few emails with an agent, I was asked to submit photos and an example of a replacement mailbox,and what it would cost, which I did. After checking many times to see what the status of my claim was, I finally called a rep at our local FedEx facility who worked with me very professionally to see what had happened to my claim. He was also the rep who first steered me to this company that handles FedEx damage claims. This rep managed to find out that my claims adjuster no longer worked at ARC, and my claim had languished there. He then gave me another phone number to call, but this number has always had a full mail box and no way to leave a message. This claim has not been dealt with for almost 5 months and I'd like to resolve it.

I was hit by a FedEx Semi truck on October 15, 2018 and sent into a highway barrier totaling my vehicle. We received a police report confirming that the semi truck crossed into my lane and caused the accident. Despite this report, and after a month of numerous calls, emails, and forms, we have heard from the adjustor once, and he claims to have just received my file, despite it being sent three times to him. We have submitted medical information for reimbursement and the cost of my car that was totaled for reimbursement, and have still heard nothing. I am a working professional who needs a car for my job, and this process has become not only time consuming but monetarily taxing as well. This is not the way an insurance adjustment agency should work and I am utterly shocked at their "push it under the rug" mentality regarding claims, especially as the primary insurance agency for FedEx.

On August 28th 2018 Fed Ex delivered a package to my home. Driver decide to attempt turn around instead of backing out, when he did he backed into our Amish Clothes Line attached to the house and a telephone pole. When he backed in his truck pushed the line to its limit and the pulley broke off the telephone pole and slammed into my sons truck windshield, shattering it. When I noticed this, same day ....I called Fed Ex filed a claim which put me in touch with ARC Claims. From Aug 28th until Nov 6th I have made countless calls and emails and got no where , no returned calls...emails ...nothing but the run around! The driver was contacted until 2 months after the incident was reported. I sent them pictures, estimates not once but twice because they conveniently didn't get them the first time. I have called Fed Ex since receiving the letter where my claim was denied and what do they do ? forwarded my call back to ARC ! Fed Ex should be ashamed using such a Co. I see and have searched online and now see I'm not the only one this has happened to.

Adjustment Claim: ***
On my vehicle was hit by FedEx driver, the driver was cited by the police department and a claim was filed via ARC Claims. After submitting all documentation and requested information I was informed by the claims adjuster, on September 26 2018, that I check would be soon be mailed out and that information needed was received. I reached out to the claims adjuster on October 4th to see what the status of my check was and only until then I was told that there were other pending questions, I informed the claims agent of those and was told that everything again was in order for the check to be mailed. On October 12th I contacted the claims agent again to confirm that the check was mailed, the claims adjuster responded back and said that the claims check request was sent out on October 8th and that it would be 2-3 weeks before the check would be received. On November 3rd I once again reached out to the claims adjuster to confirm that the check had been indeed mailed out and the address it was mailed out to. After no response I contacted the company's general inquiry customer service, on November 8th, I was then informed that something else had gone wrong and that additional procedures were needed to be handled by the adjuster - adjuster would be reaching back to me ASAP. I have made several other attempts to connect with the company and they have yet to resolve my insurance claim or messages to adjuster responded too.

ARC Claims was assigned to handle a claim of damage to my lawn and property by a FedEx delivery truck. I was assigned a claims adjuster, who requested information from me. All of the requested information has been provided. Despite numerous messages left, both by voice mail and email, they have failed to reply to address the claim. Attempts to call another phone number simply go to a full voice mail.

On 9/20/18 a *** Ground delivery driver was delivering a package to my home. When reversing into my driveway he struck the rear of my parked car causing damage to my rear bumper. He immediately informed me of the accident and indicated he would need to file an incident report with his supervisor which he did while I was present. We exchanged info and he said someone would be reaching out to me. I called ARC Insurance Brokers and filed an auto liability claim with their rep who provided me with claim ***. She also provided the contact info for Loftus Adjustment Service and indicated that they should be in touch within 48 hours and would be sending some claim forms to complete, sign and return. She instructed me to obtain a repair estimate to forward to my assigned adjuster. When I had not heard from anyone by 9/25/18 I called Loftus Adjustment Service to obtain the contact information for my adjuster. The rep provided me with my adjuster’s email address, confirmed my claim number and stated the adjuster would be calling shortly. I sent an email to my adjuster the same day with all of my contact info, facts of the loss, photos of the damage and a copy of the repair estimate for my vehicle. On 10/3/18 when I had still not heard from anyone with LoftusAdjusting Service, I sent a follow up email requesting status and left a message for a return call. Today, 10/11/18 I left a phone message for return call and sent another email to my assigned adjuster with a request for contact but have still received no communication from anyone with L Adjusting Service to date. I have gone ahead and ordered the replacement parts for my vehicle and scheduled the repairs as this claim is now approaching 30 days from date of loss. At this time, this adjusting firm is in violation of the Unfair Claims Settlement Practices Act and I will be filing a complaint with the Department of Insurance as well.

1st off This is a insurance company for *** Driver Drove around my fence and damage Thousands of Dollars Worth of Personal Items I had out when I was reconstructing my barn.. ARC's job is to Pay me for these items due to *** damaging them. This ARC Company has the utmost Worse Customer service Ive ever seen. Ive E-mailed them, Called them probably 70 times over the last 4 months from the date of Incident. Out of that whole time there was 2 days of contact.. All others have been ignored by the adjuster A.K.A. "Josh B. Online Customer service Has not helped, They are rude and and call Names :Example: Calling the customers "Kings" and other stupid names, as if Your chatting with a 7year old. Ive Screenshot all My doing with these people. Ive searched the web and I've found similar people that have had the same problems and have waited for longer times with no compensation from ***'s insurance Company (ARC CLAIMS)..
This is absolutely absurd that its been this long and my items have not be able to be compensated. The Last I heard from these people was on Sept. 11th and this Josh Bonds was just then getting the drivers statement from the *** driver. I thought that was really weird they would wait a little over 3 months to get a drivers Statement report, that sounds suspicious and poor Skills and management.

THIS COMPLAINT IS ABOUT AN CLAIM WITH THIS COMPANY. THEY ARE THE THE INSURANCE COMPANY FOR FEDEX. ONE OF THEIR DRIVERS RAN INTO ONE OF OUR VEHICLES ON OUR CAR LOT AND CAUSED DAMAGE. I STARTED A CLAIM WITH THEM THE DAY OF THE ACCIDENT 5/31/2018. IT IS NOT AUGUST 23,2018 AND WE HAVE STILL NOT RECIEVED PAYMENT FOR OUR DAMAGES. THEY TOOK RESPONSIBILITY FOR THE ACCIDENT AND WAS CITED FOR FOR THE ACCIDENT. I HAVE CALLED ALMOST EVERY DAY FROM MAY 31ST UNTIL TODAY 8/23/2018 AND THE ADJUSTER DOES NOT ANSWER OUR CALLS NOR DOES HE CALL US. I HAVE SENT THEM EVERYTHING THEY NEED TO HANDLE THIS CLAIM. NOW WE HAVE MERCHANDISE THAT HAS SAT FOR 3 MONTHS WRECKED. THIS IS REDICULOUS. WE HAVE LOST ALOT OF MONEY AND STILL HAVENT BEEN PAID FOR THESE REPAIRS.

On 5-25-2018 a *** ground delivery truck backed into my vehicle at the end of my street *** Because of the memorial day holiday I was not able to report the accident until 5-29-2018. I was given a file # *** and told to get a body shop estimate and send it in to Kelly G . After waiting a couple of days I called back and was given a adjuster name and ext #., Who I called to review how the accident happened. He told me the truck driver told a different story and actually said I crashed into him while his truck was parked and he was making a delivery. The adjuster said he was suspicious of the drivers statement after he google earth my street. For one my street is narrow and no driver would park his truck and walk 300 plus feet to drop off a package to a house. Because of this he approved the insurance payment. All along I had the audio transcript from the *** police dept when I called in the incident asking what is the procedure for a *** truck backing into me. After numerous calls to check on my file I was told by my adjuster that he OK the check on June 4th and it would take 2 weeks to be issued. Well 2 weeks came and went and after numerous calls speaking to various people (Denzel,Tim,Michael) I was getting nowhere. I finally got a hold of my adjuster on or around 7-27-2018 and was told the check slipped thru the cracks but not to worry he had re okd the check again on 7-19-2018 and I should get in a couple of weeks. I called again on 7-29-2018 and was told the check was denied. I took the next step and spoke to Kelly G his supervisor. She told me to send her the audio transcript and a brief explanation how the accident occured.She received this documention on Wed. August 8,2018. I have been calling her since daily again and again leaving a minimum of 8-9 messages for her to call me back. No call back, I am getting the run around. I am hoping you can take care of this matter for me so I do not have to take legal action.