Arcade Auto Sales

Here is my response to this complaint.____________________________________ November 27, 2017 *** *** ***
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*** ** *** RE: Aspen Dental Account Number *** Revdex.com ID #
*** Dear Mr***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Indiana, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC. I certainly do apologize for your experience at Indiana, PA Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Indiana, PA Aspen Dental Office Manager Theresa. Theresa advised that she spoke with you on November 21, 2017, when you came in to have your fillings done and that you did not wish to move forward with additional treatment at that time. She said you told her that you would discuss the matter with your wife and call back if you decided to proceed. She said she also mentioned the option of you applying for financing to pay for any future treatment. Specific identification is required and approval is based on the lender applied to. I am enclosing with this letter copies of your Aspen Dental account ledger history showing all transactions to date. I am also enclosing a copy of your signed treatment estimate for the services that you have received. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.*** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My last visit to the office was 9/29/that is when they said they discarded themThey did not say what date it was only that they were discardedand the Dentist sorry there are a few of them there ( he is a black gentleman)told me he would take care of itI was to return in weeksbut I was in the hospital due to heart failureI called and reacheduled when I returned they said they would not treat me now because of the favti have an external *** ***I asked for a refund since they refused totreat me even with cardiac approval and I was sent a check for3/16/I tried repeatedly to speak with the regional manager who I was told was in their office, but never got a return call.so a friend said to try Revdex.com and before I did I called and asked to speakwith Billing departmentThey said they did not have oneThe lady Christysaid she could help meShe went over with me all my charges and creditsand I asked her if she could send me all charges and payments from start of service to end of servicedays later I got them in the mailThen I filed my complaintThen I got callsfrom themI guess they were in aware thati already received a copy of my entire ledger because the one they sent youis very different from the one I receivedI asked Jane about this and she said it had not beenalteredThe reason they were different was they hadchanged systems since my last visitI then told her wellI just got the entire ledger from Christy in the mailJane askedthat I send her a copy and I didThen when I tried to reach her againI could not.then I sent both copies to you, and she called me and saidyes that Mr H*** did alter the records.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As witnessed by the attached ledger dated prior to the ledger provided byAspen Dental to the Revdex.com it is very evident that not only did Aspen DentalAlter my dental record which in itself is unethical I did contact both My credit cardCompany and my dental insurance companyCare credit states that if they refunded the Amounts they alleged then they should have documentation of theRefundCare credit funded them on 5/and again on 5/It is Aspens policyThat they do not render treatment until payment is receivedOn the ledger you canSee that they received advanced paymentsIt is written in the ledger on the above dates.The ledger I obtained on 4/16/documents the sameIt is obvious by the ledgerReceived by the Revdex.com that the ledger was now altered to show they refunded the monies to my Credit cardJane and Rob were unaware that I had already received the ledgerMy bill after innerworkDiscounts was $According to the letter dated today they state thatThey were only paid $from my insurance company and from my credit card+ equals $do you not think that #they would have completed my Dental work without paymentIt is their policy to be paid in full in advance of treatmentDo you not think that Aspen Dental would not have come after me for the balance of care$+ Also if you look in patient portion it says balance is -which shows the over paymentThere is no deductionAlso my credit card company says they have a authorization code that they would have beenGiven as proof of the return of fund via care credit onlineThis number would allow Care credit to locateThe reversal of funds and they would return the funds to meMy account has been paid in full withCare credit and closed as well as perched in from their systemsBut can be located via banking transactionsWith the auth code.Regards,
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I did not accept Aspen Dental s resolution to this complaint because it was not the bank's fault, it was the Aspen Dental's employee who explained the agreement wrong to meAgain, I did not have my glasses and was having a hard time reading the agreement so she explained it to meShe did not explain what deferred interest meantI do remember her saying that I needed to pay off what I could or I would be charged interest after monthsMy interpretation of that was if I didn't pay it all off in months I would be charged a low interest rate on the balance of what I owedThat is what I thought deferred meantAspen Dental should be responsible for their employee's faults not the bankAs I said before, I trusted the employee to tell me what was on that agreement and when I came home I put the agreement in the file and didn't read it againThank You*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
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*** ** ***RE: Aspen Dental Account Number: *** Revdex.com ID # ***Dear *** ***:Thank you for sharing your cone eras about the treatment you receivedI am writing to you on behalf of the Johnstown, PA Aspen Dental branded practice,
owned and operated by Aspen Dental of SW Pennsylvania PLLCI certainly do apologize for your experience at the Johnstown, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountAs a courtesy the $balance has been removedYour account balance is now zeroI have attached a copy of your account ledger showing the adjustment and zero balance.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely.Kelly M***Patient Satisfaction SpecialistAspen Dental Management, Inc.*** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to thank MrH*** for the generous token of apology Also I would like to be assured that the staff at Aspen Dental ***, PA be trained by a professional, and be assured that they are ALL aware that their happy and content customers are who keep their doors openI am looking forward to our next visit to the clinic to see how things have changed Be assured, if we get the same treatment, or even witness the same, I will be in contact with your Bureau once again
Regards,
*** ***

? April 18, 2017? ? ? Mrs*** *** *** ***
*** ** ***? RE: Aspen Dental Account Number ***? ? ? ? ? ? Revdex.com Case # ***? Dear Mrs***:? Thank you for sharing your concerns about the
non-receipt of your requested refundI am writing to you on behalf of the Johnstown, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC.? I certainly do apologize for your experience at the Johnstown, PA Aspen Dental office.? I am in receipt of your complaint filed with the Revdex.com.? Per our conversation of today, Aspen Dental is stopping payment on the outstanding check that was mailed to you on April 03, 2017, that you have not received.? A replacement check is being sent to you via UPS next day mail on Friday April 21, 2017.? Delivery should be on Monday April 24, 2017.? As we discussed, an adult over the age of must be present to sign for the delivery.? I am very sorry for any inconvenience this matter has caused you? I appreciate you giving me the opportunity to respond to your inquiry.? A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.? Sincerely,? ? Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.*** *** *** ***
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Thank you for sharing your concerns about your experienceI am writing in response to yourletter regarding your treatment at the P leasant Hills, PA Aspen Dental branded practice ownedand operated by DENTAL PCT certainly do apologize for any inconveniencehave received your complaint
filed with the Revdex.comhave performed an auditon your account, and it is currently reflecting a credit balance o f $This credit is anestimate based on claims still pending with your insuranceInformation was updated with yourdenial insurance, and the claims are currently being reprocessedAspen Dental is awaitingpayment from your dental insuranceUpon receipt o f final responses from your insurance carrierfor the open claims, any credit resulting from payment made by you will be refunded to youForyour review, I have enclosed your detailed account ledger.I appreciate you giving me the opportunity to respond to your inquiryA copy o f this letter has beenforwarded lo the Belter Business Bureau in response to your complaintam available for any furtherquestions at the below contact information.Sincerely,Janice M***Patient Satisfaction Specialist

February 10, 2017? ? ? Ms[redacted]? RE: Aspen Dental Account Number [redacted]? ? ? ? ? ? ? ? Revdex.com Complaint ID # [redacted]? Dear Ms[redacted]:? Thank you for sharing your concerns about your payment
financing of the dental treatment you received.? I am writing to you on behalf of the Hermitage, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC.? I certainly do apologize for your experience at the Hermitage, PA Aspen Dental office.? I am in receipt of your complaint filed with the Revdex.com.? I have reviewed it and your Aspen Dental account with the Regional Manager, Sylvia T[redacted] with whom you spoke to in January 2017.? The [redacted] Finance plan that you chose was the month interest deferred, which meant no interest if paid in full as agreed within months; however interest would accrue and be charged if not paid in full as indicated in the agreement.? For your review, I am including copies of your signed documentation showing acknowledgement of the agreement.? Aspen Dental was paid in full for your treatment by [redacted] Finance.? Please contact [redacted] Finance to discuss/review the status of your account with them.? I appreciate you giving me the opportunity to respond to your inquiry.? A copy of this letter has been forwarded to the Revdex.com in response to your complaint? I am available for any further questions at the below contact information.? Sincerely,? ? Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
After talking with MrH[redacted] who was indeed very rude an arrogant to meAbout the difference between what he said? My refund should be and what Rhonda said my refundShould be I realizedThat #It is there contentions thatI was not entitled to nor would my insurance company be reimbursed? For the remainder of the money paid for myUpper denture and lower partialAfter careful investigationOf my billing history (which is attached) that I obtained before IFilled my complaint I noticed that ? I was over billedMy insurance companyPaid My credit card was charged and plus an additional on 6/when I was? Not even in the office? I spoke with mrH[redacted] from Aspen DentalAnd he told me that the and had been credited backHe sent me a copy of my Bill thatWas so visibly altered from the copy I got before filing the complaint.I asked to speak with his boss as ? and did speak with JaneJaneTold me that my bill would not be the same because they changed? Systems since my paymentsI explained to her that I got a new bill ledger weeks priorTo filing the complaint and it was exactly like the one they sent accept the one they sent? Had reversals on it in redAs you can see it was just added as the entire page is off centerThe numbers and letters are missing and the totals do not match up.My total bill was and I paid I called back to my credit card companyAnd they told me that if they can give me the authorization code given to themFor the reversal then the credit card company would refund that money paid.If they can not provide the with code then it was not refunded.I called my credit card company on Thursday the of MayBut was informed that since I paid off the both credit cards that the records were expungedFrom their system already but they can research with codes.I then called guardian life and was told that the money that was paid for dental services? Should be returned to me if there is a refund dueBecause inwaEntitled to the benefits at the time and the benefits could have been applied to any other services.? They stated that if Aspen is unwilling to refund me the money that they couldRefund my insurance company and they would refund it to meI no longer have thatInsurance for dental nowI explained all of this to Jane and she said she would get back to me on Friday the 1stI sent a quick email today and have not heard back
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? I spoke with Roberta C[redacted] this amShe said I would be refunded the total cost of the denture and? lower partials that were thrown awayShe said I paid over $for them and that is what would be refunded me.my insurance paid of the greater then bill I paid the rest on credit card and personal check.my insurance (which I no longer have) paid for the dental workI paid the rest as noted on the receipt? below attached
Regards,
[redacted]

April 25, 2016Mr[redacted]RE: Aspen Dental Account Number [redacted]Revdex.com ID # [redacted]Dear Mr[redacted]:Thank you for sharing your concerns about your most recent visitI am writing to you on behalf of the [redacted], PA Aspen Dental branded
practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLCI certainly do apologize for your experience at the [redacted], PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed, it along with your Aspen Dental accountI apologize for your experience and assure you that your comments have been referred to the Regional Manager for review, discussion and action with the [redacted]PA Aspen Dental office personnel.As a token of my apology for your inconvenience, please accept the enclosed $MasterCard gift cardThis is not meant to be a solution to the problem, but merely my acknowledgement of your value as an Aspen Dental patient.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax.: [redacted]

October 6, 2017[redacted]RE: Aspen Dental Account Number [redacted]Revdex.com Complaint ID # [redacted]Dear Ms[redacted]:Thank you for sharing your concerns about the treatment you received and your request for a refundI am writing to you on
behalf of the State College, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLCI certainly do apologize for your experience at State College, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the State College, PA Aspen Dental Office Manager, MeghanMeghan has advised me that she spoke with you today and that she is working with you to address your concerns so that you are comfortable in moving forward with treatmentIf at any point you wish to be refunded for treatment paid for, but not yet provided, please reach out to Meghan and she can assist you.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]

May 30, 2018[redacted]? RE: Aspen Dental Account Number [redacted]? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com ID # [redacted]? Dear Ms[redacted]:? Thank you for
sharing your concerns about the treatment you received.? ? I am writing to you on behalf of the Johnstown, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC.? I certainly do apologize for your experience at Johnstown, PA Aspen Dental office.? I am in receipt of your complaint filed with the Revdex.com.? I have reviewed it and your Aspen Dental account with the Johnstown, PA Aspen Dental Regional Manager Roberta C[redacted].? Roberta advised me that she has recently spoken with you regarding your concerns.? Given the circumstances as explained by you and as a courtesy, Roberta has authorized me to process a refund to you in the amount of $1,083.00.? That amount represents the out of pocket payment amount paid by you for the dentures you received in May 2007.? A check for $1,will be mailed to you on Friday June 1st, 2018.? I appreciate you giving me the opportunity to respond to your inquiry.? A copy of this letter has been forwarded to the Revdex.com in response to your complaint? I am available for any further questions at the below contact information.? Sincerely,? ? Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]? ? ? ? ,?

The Honda Odyssey van that Mr. [redacted] does not have a branded title as he states. The vehicle has a clean Idaho Certificate of Title and is not branded as salvage, repaired or flood damage which are the only brands that can be issued on an Idaho title. The van does have not actual mileage which was...

disclosed at the time of the sale. Mr [redacted] signed the Idaho Application for Certificate of Title which had the box checked as "Not Actual". Mr [redacted] reviewed the document before he signed it under his own free will. The fact of him owing the financing company an incredible amount of money is not anything in our control. He reviewed the loan paperwork and knew what his interest rate and terms of the loan were upfront. Again he made these decisions based on his on free will.

Complaint: [redacted]
I am rejecting this response because:The vehicle does have a branded title as stated on the CARFAX report that we were not provided with at the time of sale. The dealer did not disclose that the mileage was incorrect or that the odometer had been tampered with. The certificate of title was filled out by the dealer incorrectly, and we were not told to review it as the dealer claims. We did sign the certificate of title because we had no reason to distrust the dealer.  The title is not free and clear as the dealer states. It is branded due to the odometer tampering.The dealer checked not actual mileage because they knew the odometer had been tampered with. The vehicle should not have been sold for the sale price, and with a branded title is not worth what we are now required to pay for it. The dealer was paid by the finance company for the vehicle that they should have not sold if they knew that the odometer readings were not correct.I have attatched a copy of the CARFAX report that shows the mileage before the dealer purchased the vehicle and the mileage when we purchased the vehicle. The report also clearly shows the change in mileage.
Sincerely,
[redacted]

The customer read the Application for Certificate of Title and signed it on their own accord. The application clearly had the "Not Actual" box checked. We did not alter that in any form or fashion. If the customer is wanting out of the vehicle we are willing to purchase it back from them at the KBB trade in value is for whatever the current mileage reads on the odometer currently. Should the customer reject this offer that is their decision but we are willing to try and come up with a compromise. This is eliminates the customers concern about a title brand he claims although regardless of what Carfax says the actual physical Idaho Certificate Title is clean. The trade in value is what they would receive at any dealer trying to trade the vehicle in. What we are offering is fair and valid through 6:00PM MST on June 6, 2017. The customer would be responsible for any difference in the current loan just like any other vehicle purchase.

Complaint: [redacted]
I am rejecting this response because: the first thing I talked about with the seller was how I wanted a car with around 100,000 miles or less. I saw the miles and sais wow not too many miles in interested. The seller said ya not bad right or something like that. So if he new the miles were wrong why not tell me than? I would have not have bought it if I knew the miles were wrong. He may have checked that box on the paper but never told me a thing about it. I would have backed out due to that. The seller knew something was wrong with the car when we got it he had us go to the dealership and get it looked at. The main computer chip was burnt out. The usual cause for this I found out doing reasearch was odometer tampering. I believe this car has been tamperd with and it looks like the dealership was responsible. It may be true maybe not but the way he was acting when we bought it was like he knew something was up. If I need to lawyer up I will. I still want full compensation for the vehicle and out of my debt. 
Sincerely,
[redacted]