Area Publications Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.I would still like to get, in writing, that they will not pursue any type of collection, either directly or through any type of collection agencyThis will satisfy my concerns. Thank you,*** ***

We have never talk to this customer at our company since the customer placed an order with usThe customer ordered this account on 8/4/they signed up for for months but they would get magazines for yearsWe have a day cancellation period and have not received any phone calls
or messages from the customerWe also never offered any gift cards to our customer because we dont have any promotions like that through our companyAt this time we will cancel the account for the customer and take the account out of collectionsIf you have any questions, feel free to call ###-###-#### Sincerely, Barbie ***

Initial Business Response /* (1000, 7, 2016/02/01) */
The customer opened this account on 10/28/The account is now in collections due to no paymentWe have already paid for the magazines and the customer never called in the cancellation period we gave herAt this time the customer will have
to speak to the collection agency on paying this billIf you have any questions she can call ***
Initial Consumer Rebuttal /* (2000, 9, 2016/02/11) */

I am rejecting this response because: On 4/21/my Mother was out of town and could not have possibly authorized the charge It is impossible that she spoke with your representative on that dayWhether or not you paid for "subscriptions" is irrelevant, as she did NOT speak with you on that date, or any other date to order a legitimate magazine subscription My mother's attempts to contact your company regarding the matter before her death were futile, as your number at the time was disconnected My mother NEVER gave her credit card information randomly and expressed to me that she only wrote checks for subscriptions This is a woman who still used checks at the grocery store!I appreciate your previous offer of settlement, and accept the cancellation, however I expect a full refund of the money your organization stole from my parents *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/12/09) */
The customer ordered this 6/15/She called and settled the account with us since we couldnt cancel it because it was past our day cancellation periodWe never received any email nor any phone calls from a POAThis account is completed
and we put customer on our DO NOT CALL LIST AND DO NOT RENEW LISTPer customers requestIf you have any questions, feel free to call ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My mother does not believe she is receiving the magazines that were ordered, and we are simply trying to make sure she is receiving what she is paying forI do not believe it is too much to ask to receive a copy of the paperwork/contract for this transaction, so that we can make sure she is receiving what she is paying forWe are trying to assist in getting her affairs in order, as she has Stage IV cancer and is undergoing treatment at this time
I have called the number provided (***) numerous times over the last two weeks, only to get a recording or get disconnectedThe first recording states, "Your call is very important to usPlease stay on the line and you will be transferred to the next available agent." After several minutes on hold, the next message states that I have reaches the Customer Service Department, and that your offices are closed Wednesday, November 25th through Sunday November 29th, and will reopen on Monday, November 30th hours are 9:a.mto 4:p.mCentral Standard TimeIt then asks to leave your name, spelling of the last name, phone number, and order numberI have left messages this week, the last of which was this morning (Thursday, December 10th)
I also sent e-mails from two different accounts on Monday, December 7th, both of which were returned to meI am attaching copies of those e-mails and return notices for your reference
Since you are evidently not getting any voice mails left on the phone number you provided, please give me a call at (575) *** to discuss
Thank you
Final Consumer Response /* (2000, 11, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business representative called me back to discuss requested information and although she initially denied giving me the information over the phone, she finally did soI will be checking the magazines received by my mother this coming month to ascertain whether she is receiving the magazines to which she evidently subscribed
It would be helpful to customers if this business would post a current e-mail address to their website (the one on the website kicked back my e-mails), and if they would answer all callsIt appears that they are screening their calls - the representative denied that I had called because my phone number didn't show up on their systemI later realized this was probably because I had been using my work phone (which has multiple lines) rather than my personal phoneRegardless, several calls had been made and voice mails left
Poor customer relations
Final Business Response /* (4000, 9, 2015/12/17) */
We have spoke to the daughter in regards to this matterwe are sending the list of the magazines we are sending also discussed the acct

The customer ordered this subscription from area publications on 11/22/She signed up for for months, she gets magazines for yearsWe have a cancellation period of daysWhen the customer called it was past that time fromAlso We talked to the customer back on 1/31/when
she informed us it was ok to run a payment and she fixed the mistake with her bankHer card was not going through at that time and this is why she called us saying she fixed itAt this time the customer was aware of the account and she owes the remaining balance of which is more paymentsWe explained all of this when we spoke to the customerWe also offered her a settlement of to close out her accountShe said no to thatAt this time we can not cancel the accountIf you have any other questions, feel free to call ###-###-####. sincerely, Barbie Roberts ( Manager )

When I spoke to the customer I explained our cancellation policy, Also I never told the customer we are based out of coloradoAt this time we have cancelled the account for the customerIf you have any questions, feel free to call ###-###-#### Sincerely, Barbie ***

We have only charged this customer payments of She received those payments backThe account went to collections because she refused topay for the services she ordered from us on 2/8/She ordered a subscription from us for for paymentsshe had days to cancel and did not call
to do soAt this time we have cancelled her accountIf you have any questions, feel free to call ###-###-####

Initial Business Response /* (1000, 5, 2015/09/17) */
we have cancelled accout and contacted 3rd party to cancel also
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */

We spoke to the customer today on this matterWe have cancelled his accountThere is no refund to be given because we have already paid for his subscription that he ordered back in aprilWe do not get refunds back from the publishers once we order the magazinesAt this time the account is closed
and he will no longer be responsible for the remaining balance on his accountIf you have any questions, feel free to call ###-###-#### Sincerely, Barbie ***

Initial Business Response /* (1000, 5, 2015/09/09) */
The customer never called us to ask to cancel or for a refundWe have cancelled the account and refunded two payments of

The customer ordered this account back in his accounts are past due and got turned over to our collection departmentThe customer did not call within days to cancelThe customer has fell behind on more than one occasion and has contacted us to make arrangements in payingI did indeed
cancel the renewal.So he only has one account open that is in collections,if you have any questions, feel free to call ###-###-#### Sincerely, Barbie ***

We have cancelled the account and refunded payments of If you have any questions, feel free to call ###-###-#### Sincerely, barbaie Roberts

I would need to know the mothers name so I can look up the accountIf you have any questions feel free to call ###-###-####

Initial Business Response /* (1000, 5, 2015/09/09) */
the customer never called to cancel or ask for a refundWe have refunded two payments of and cancelled the acct

The cusomer ordered magazines from our company when we called her on 3/14/2016 she sighed up for 39.90 for 24 payments and she would get 5 magazines for 5 years. She made monthly payments for 7 months. I spoke to the customer and daughter on 9/21/2016. The daughter said to cancel and her mother...

never ordered this. I advised she did order this the customer gave out all her personal information on 3/14/2016. They requested to cancel. I advised we will cancel remaining portion of contract out but no refund will be given at this time because we have already paid for the subscription the customer ordered. So at this time the account is cancelled. If you have any questions, feel free to call ###-###-####. Sincerely, Barbie [redacted]

I have contacted the collection agency and cancelled the account.  If you have any questions, feel free to call ###-###-####

Initial Business Response /* (1000, 5, 2015/09/17) */
the customer ordered this on 5/20/15 She gave out her visa card and her date of birth along with her address to send the magazines to. We have not heard from the customer until she called on 9/14/15 to cancel the account. I explained to her it...

was past the cancellation period which is 30 days. I tried to offer a settlement for 700.00 and she would still get the magazines. She refused to pay anything at that time. I advised the account will go to collections. She then asked to speak to the supervisor. I explained I was. She asked to speak to my boss. I explained he is out of the office and he doesnt handle customer service. I gave her the address to send any complaint she might have and that was the end of the call. Her account has gone to 3rd party collections. We have already paid for the subscription. We dont get a refund thats why we have a cancellation period. If you have any questions, feel free to call [redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/09/28) */
Thank you for being so efficient. However, I feel the initial phone call I got was very misleading. I would like to see a copy where Area Publications has paid for the 2 year magazine subscription I agreed to. If this is not the case I believe I should be allowed to cancel the remainder of said subscription.
[redacted]copied and pasted from email.
Final Business Response /* (4000, 13, 2015/09/28) */
Our company has a cancellation period of 30 business days. Which you agreed with when you ordered the subscription from us. We do not have to provide records of us paying for the magazines. We have paid for them and you will need to pay the remaining portion of your contract with us. This is why we have the cancellation period in place. Thank you.

We have cancelled all orders for the customer. We hope this resolves the issue. Sincerely, Barbie [redacted]