Area Publications Inc

Initial Business Response /* (1000, 5, 2016/01/14) */
I spoke to the customer in regards to his acct and advised him will send a switch list of the magazines and the magazines hes receiving. We are not able to cancel because its past the cancellation period. this acct was opened back in June of...

2015. We can stop billing the customer if he would like. But we are not able to cancel and if the customer doesn't make his monthly payments then the acct will go to collections. If you have any questions, feel free to call[redacted].

Initial Business Response /* (1000, 5, 2015/07/09) */
We have already cancelled and refunded the 3 payments we did this the day we spoke to the customer. If you have any questions, feel free to call [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/19) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
The credit has not been received as of today, 7-19-15. Original debit card was de-activated, so delay may be in processing and mailing a check. Once credit is received, resolution will be acceptable.
Final Business Response /* (4000, 9, 2015/07/28) */
The customer will have to call their bank to see where credit is. We summited the credit. Even if card is no longer active it will still get to thew cusomer. The bank will have to take care of this matter we did what we needed to do by issueing the credit.
Final Consumer Response /* (2000, 11, 2015/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
$149.70 credit was posted to my account on 8-6-15. Thank you for your co-operation and assistance.

Initial Business Response /* (1000, 5, 2015/09/09) */
we never recieved any phone calls or messages from the customer about cancelling. We have cancelled the account and pulled it from third party.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/23) */
I have received your letter dated...

September 10, 2015 concerning my case # [redacted] vs Area Publications Inc. I read the response from Area Publications Inc. stating "We never received any phone calls or messages from the customer about canceling". This is a bold face lie and I have copies of my phone records verifying the date & time and call length to the (888) [redacted] phone # from my home phone #. I also attempted two calls on my cell phone [redacted] on 6/23/2015, all I have on those two calls, is a call log on my phone showing the time, date, and call length. I am not sure I can get a paper record of the calls as this is a Trac Phone account. I have included this information in the attachment. PDF #4 & PDF #5 show the calls placed. The other PDF's are just part of my Vonage Phone Records. I whited out calls not concerning this issue. This Company again needs to be fined, and I am serious, that I am demanding they pay me $5,000.00 for the stress, the hassle, as well as the problems of having to take time off from work to have my bank card # changed, and then having to deal with a Collection letter and phone call to a Collection Law Firm trying to clear this up. Thank you for your time.
[redacted]
Final Business Response /* (4000, 14, 2015/09/28) */
We have no records that you have called. Meaning you didnt talk to anyone at our office. At this time the account has been cancelled. We DO NOT OWE you ANY monies at this time. Have a great day!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.o

The customer was called on feb 2nd, 2017 when he agreed to a magazine subscription. He agreed to  39.90 for 24 months. Which is five magazines for five years. He gave us his credit card info at that time. We did not hear from the customer since. We have tried to contact the customer since...

april when he stopped his credit card from going through. We will cancel the account at this time. All we ask is for the customer to communicate with us. which the customer did not do until now. Hope this clears the matter up at this time. Thanks, Barbie [redacted]

We have cancelled the account for the customer. If you have any questions, feel free to call ###-###-####.    Sincerely,  Barbie Roberts

I am rejecting this response because: Barbie, I have spoken to [redacted] again today 5/23/16. Nobody has contacted them regarding my account that you assured me would be closed when we spoke last week. If you could please make this some kind of priority and clear this up it would be appreciated. Also I had never received any magazines you said you sent but that's water under the bridge at this point. Please everyday you don't get this cleared up is another day I have an account in collections.

This account was not a renewal. It was a new account that the customer decided to pay a 50 % discount on. He agreed to pay502.80 settle the account out. Then we recieved a charge back on the account. I called the customer to ask him why he disputed the transaction. Thats when he went into the...

explaination of this being a renewal. I tried to reason with the customer but the customer got very rude. I explained to the customer the balance was due and if it wasnt paid that the account will go to third party collections. At this time the account is at the third party agency. The customer will have to work out payment with them. When a customer orders a subscription through our company, We pay for the subscription up front and the customer pays monthly payments going forward. We offered the customer 50 % off his balance. We are not able to lower that settlement and we are not able to cancel the account due to us paying for the subscription and we do not get refunds. If you have questions, feel free to call ###-###-####.  Sincerely, Barbie [redacted]

The customer ordered this on 10/19/16 He signed up for 49.90 for 24 months. He made five payments and then stopped. We never heard from the customer, the customer never called in to discuss behind balance. At this time the balance is due. This is not something we can cancel due to it being past the...

30 day cancellation period. If you have any questions, feel free to call ###-###-####.

Initial Business Response /* (1000, 5, 2015/11/17) */
we have cancelled her account. and all refunds have been made.
Initial Consumer Rebuttal /* (2000, 6, 2015/11/17) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you! !

We spoke to the customer on 9/30/2016 and explained to him we cancelled this account. We thought this matter was resolved. At this time the account is cancelled and no money is owed. If you have any questions, feel free to call ###-###-####.  Sincerely,  [redacted]

We have cancelled this account when we spoke to the daughter about her mothers account. If you have any questions, feel free to call ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If no money is owed, then it is satisfactory.

Initial Business Response /* (1000, 5, 2016/03/08) */
We have already cancelled and refunded this customer on 3/3/16. If you have any questions, feel free to call [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
Area Communications said they have refunded and cancelled the charges for the $837.90 that was sent to collections. There is still the issue of the $119.70 that was deducted from my checking account (3 unauthorized payments of $39.90). I will need reimbursed for this amount also, but will need a check or money order sent to me as I will not give out my new debit card number. Thank you.
Final Consumer Response /* (3000, 12, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The matter is not resolved. I am requesting again the $119.70 (three unauthorized payments of $39.90) deducted from my checking account. Please issue a check to me for $119.70. Thank you.
Final Business Response /* (4000, 14, 2016/03/23) */
We have already issued a refund for that amount. Please contact your bank. If you have any questions, feel free to call [redacted]

We have cancelled the account. If you have any questions, feel free to call ###-###-####.  sincerely, Barbie [redacted]

Thank you for the information.  The account is under [redacted]. She ordered this account on 4/21/14. We have tried to get in contact with the customer but...

the home number was disconnected. Sorry to hear about the loss of your mother.  At this time We will cancel the remaining portion of the contract and remove the accounts from collections. At this time no refund will be made due to customer ordering these. We paid for the product and provided a service  we dont get refunded. If you have any questions, feel free to call ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will close the complaint now, however, if I receive anymore phone calls, or complaints further litigation will continue. Thank you.

We have cancelled the account for the customer. There will not be a refund because he ordered this back in 2013 we did send his magazines but then we suspended the magazines due to non payment. If you have any questions feel free to call ###-###-####Sincerely,  Barbie...

[redacted]

We have not done any thing wrong on this account. You are mistaken on who contacted you. We only offered one settelment and that was for your only account you had with us. At this time we will pull the account from collections and will cancel the remaining payments owed. At this time your account will be closed.