AreaTrend

We see that you called in on 11/28/concerning your duplicate orders that you placedUnfortunately, these two orders had shipped out a day earlier on 11/27/We have checked your tracking and it shows that both your packages were successfully delivered to the address you provided on these ordersAs a courtesy, there should be return labels inside your packagesSimply use one to return the item that you would like to receive a refundOnce we receive your package at our returns facility and we check it in, we will issue a refundGenerally, we would deduct $USD for the use of the labelHowever, as a courtesy to you, we will waive this feeIf you have any questions, please contact usThank you, AreaTrend

Hello,This customer placed three orders with our company between 12/5/and 12/6/and we shipped all three packages on 12/6/The customer than contacted us after the packages shipped and wanted these orders refundedHe claimed that we were out of stock in these itemsWe explained to him that we were not out of stock until we shipped his packages and that all three order shipped with all items purchasedThe customer became very upset and swore at us and demanded his money backUnfortunately, we have to have the items back in order to process a refund for these ordersRecalling packages with Standard International shipping with [redacted] ***l [redacted] *s not something that we have done in the pastHowever, we have contacted our [redacted] representative and we have requested that the stop these packages and return them to usIf they are able to do so, once we receive these packages, we will process a refund per our returns policyIf there are fees for requesting the return, these will be deducted from the refundAdditionally, the customer has filed claims with [redacted] for unauthorized use of his credit cardHe clearly placed these ordersSince there are open claims in [redacted] his funds are on hold and we will not be able to process any refunds until [redacted] releases the hold on his fundsIf you have any questions, please contact usThank you,AreaTrend

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hello,We truly apologize for any inconvenienceWe have not received your return at our returns facilityAdditionally, there is no tracking on our return labelGenerally, if there are any scans on our label indicating that an item is being returned, and the item does not arrive to us, we issue a refund for the orderHowever, in this case, there isn't any tracking indicating the item was ever sent back to usTherefore, we are unable to issue you a refund at this timeIf you have used a different label, please provide the tracking number to usIf your item is received, we will check it in and issue you a refundThank you,AreaTrend

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Thank you for your assistance, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] 5, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [i need to return the watch without any cost for return,kindly send return lable prepaid to my e mail.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, J [redacted] ***

We see that you did request to return your item as you felt it was not an authentic Seiko watch due to the packaging and the warranty. The email that you have posted in your complaint is 100% accurate. As a seller on [redacted] marketplace, our information is clearly stated and available prior to... placing an order. In the area that the price is listed it states, “sold by AreaTrend”. Under that, it states, “learn about marketplace retailers”. It clearly states that items cannot be returned directly to [redacted] Neither [redacted] t nor AreaTrend are being deceptive in how items are listed by marketplace sellers. We do see that we have received your return and that we have provided you a full refund as a one-time courtesy since this item was not defective and was listed correctly. These funds should be available to you now. Please let us know if this refund has resolved your concerns. Thank you, AreaTrend

We apologize for any confusion concerning our prices being in USDWe do have a shipping page on our site that lists the prices in USDAdditionally, we always offer a coupon code that appears on every page which gives a free shipping on USA orders onlyThis would indicate that we are based in the USAAdditionally, we can be reached by phone, live chat or email for any questions regarding shipping costs or website currencyInformation concerning duties and taxes is stated on our site as wellThe COD charges were for the duties and taxes [redacted] pays the charges to clear the package through customsThen, upon receiving the package, you are required to pay the fees so that [redacted] will be reimbursed for those chargesBelow is the link and statement on our site concerning duties and taxeshttps://www.areatrend.com/support/international-shipping-i-Important! Please Read! [redacted] Please note that import custom fees and import tax fees may be assessed and charged to you upon delivery of your packageThese importation fees are the responsibility of the recipientBecause these fees are charged to you by your government for importing goods into your country, we are not able to predict what these charges may be at this timeWe appreciate your understanding in this matter! Please, if you have any questions or concerns, contact us [redacted] When packages are refused by the recipient, we do not refund until we receive the package at our returns facilityWe have not received this package yetHowever, as a courtesy, we have refunded this order in fullPlease let us know if this refund has resolved your concernsThank you, AreaTrend

We are contacting you concerning your refund for order number [redacted] that you placed with AreaTrend. As we stated in our response to your BBB claim, we refunded this order in full. This was completed on 4/8/2016. We have attached a copy of the [redacted] *ransaction for your records. For more information concerning your refund, please contact [redacted] at [redacted] Thank you and have a good day. AreaTrend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, the seller have never provided me with any details of such extra charges, nor have they been replying to any of my emails for the last weeksI have informed the seller that customs have confirmed with me that they have informed the seller of the return and rejection of the itemthe seller is still trying to ignore that message even though they have clearly been informed of this!!!! they are still not replying to my emailsThe threats were about my solicitors since they seller have not been replying to me for the last weeks and before that simply refused to refund my OWN moneyNow they are coming up with another story that the case have been opened with *** which it wasn't as I am still chasing my money and demand a full refund!!!!! I also demand a compensation for the stress and lies I had to and still have to endure since I bought this item almost over a month ago!!!! I will be writing to the point that the seller will finally admit that they are clearly ignoring every single point I am trying put across and yet again coming up with another lie like *** to avoid refunding me my own money!!!!! I mean this is my money!!!!! stop lying!!!!!!! I will be writing about solicitors as I have to get my money back and I will do everything I have to, to get it backI WANT MY MONEY BACK!!!!!!!!!!!!!!!!!!!!!
Regards,
*** ***

We see that your repair was checked in at the repairs facility on September 18, We had waived the fees for repair as a courtesy to you since you had not had the watch for longUpon inspection of the watch, it was found that the watch needed a new movementThe movement was received and it was
incorrect and new order was placed for the correct movementThis movement has been installed and the watch has been monitoredYour repaired watch will be shipped out this weekThis will ship as a repaired item and you should not have to pay any duties and taxesWe will refund you up to $USD for the battery replacementPlease send us a copy of your receipt and we will take care of it for youWe truly apologize for the lengthy repair timePlease let us know if this resolves your concernsThank you, AreaTrend

Hello,The customer's order shipped on 8/22/and was delivered on 8/26/Mr*** contacted us on 9/2/to advise us that he believed he was sent the wrong watchHe stated that there is a different model that is almost identical to the one he received that is 2mm different in size and $
different in price According to our records, we had shipped the correct model to Mr***, however we are still researching the issue We certainly did not want to let Mr*** wait any longer for a resolution Therefore, we contacted him via telephone and proposed a solution of refunding him the difference in cost between the two models He was very satisfied with this offer and we have therefore provided him a credit in the amount of $ Here at AreaTrend, we work very hard every day to make sure all of our customers are satisfied with their buying experience with us and are provided the best customer service possible We hope that Mr*** will consider shopping with us in the future.Thank you, AreaTrend

Hello,This customer placed their order and requested that it be shipped to their address in the *** ***This package was shipped from our warehouse on 5/18/via *** *** *** with the tracking number ***You are able to view the most updated tracking information
available by visiting the link below:*** As you can see from this tracking information, the consignee (the customer), was contacted to pay the import tax and custom fees that were assessed and charged by their government on 5/21/The customer has refused to pay these import tax fees and as such, their package has not yet been delivered to themWe do state on each item listing page that custom fees are possible upon deliveryYou can view this information below:***We have been in contact with the customer regarding this matter and have explained that they will need to pay their import tax fees to receive their packageAgain, the customer has refused to pay those feesWe did provide the customer with contact information to their customs office so they would be able to refuse delivery of their packageAdditionally, we have also reached out to the carrier to request this package be returned to the senderOnce we are able to see that this package is being returned to our facility, we will be able to process a refund for the customer per our posted return policyHowever, we cannot issue a refund for the buyer until the package has been confirmed for return. We will continue to monitor the progress of this package and again will issue a refund once there is return tracking information available. Thank You. AreaTrend

We received an email on 1/5/stating, “this watch stopped working as soon as it came in contact with water. I would like to have it replaced”Our returns policy is clearly stated on Amazon.comIt states, “Within days of your order date, provided your product is still in its original
box with all materials and has not been worn, used or sized your product is eligible for return.” Additionally, it states, “Upon arrival please check your product for any manufacturer defectsTo prevent having to go through the manufacturer warranty process defective items must be brought to our attention within days of receiptAfter days, defective items are no longer eligible for return, and you must contact the manufacturer for warranty repair.” Due to the first email stating that the watch stopped working, we provided warranty repair informationAfter the first email stated, it stopped working as soon as it came in contact with water, the next email stated, “I received this watch with a defective band clasp”We had sent you warranty repair since it was stated that the watch stopped workingNow, it was stated that it was the bandThe band of the watch is not covered under any watch warrantyWe provided manufacturer information for repair outside of warranty and offered a concession in the amount of $USD to assist with receiving a new band for the watchWe do see from your final email that the cost to repair the band with shipping is $As a courtesy, we would like to offer to split the difference for this costWe have already submitted a refund for $USDWe would like to offer an additional $USDThis is half of the cost for the repair and shippingPlease let us know if this offer is a satisfactory resolution to your concerns Thank you, AreaTrend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

The repairs facility that we are partnered with did have this watch for weeks when they made the decision to have us offer store credit for this order since they were unable to repair itOur policy is that we offer store credit for items that cannot be repaired as you did have the watch and wore
it since February Items can be returned for refund or replacement if they have not been worn, used, sized or adjustedOnce an item has been worn, it falls under warrantyThe warranty for your item was not covered by the manufacturer since we sell below suggested retail priceTherefore, your watch was sent by you to the repairs facility that we are partnered with for repairThere is a fee, just like most all manufacturer’s that offer warranty repairThis fee is non-refundable and covers the inspection fee and the return shipping with insuranceThe fee for all International repairs is $USDWe understand that you are not satisfied with the store credit and as a one-time courtesy to you, we are willing to simply process a refund through *** This will void the store credit amount that you now havePlease let us know if this is a satisfactory resolution to your concerns and if you would like this refunded to you We look forward to hearing from you soon Thank you, AreaTrend

Hello,We have reached out to the customer and we will refund this order in full along with the $for the return shipping once we receive this package back at our returns facilityOur customers are very important to us and we certainly do our best to resolve any issues to the customer's
satisfaction. Thank you,AreaTrend

Hello,The customer purchased make up from AreaTrend through ***She was not satisfied with the color or the item that was purchasedHowever, she had already opened itUnfortunately, it was not eligible for return due to the makeup being openedWe will not be shipping a replacement as the
customer received the color that was orderedHowever, as a one-time courtesy, we have issued a full refund and the customer may keep the product they receivedWe hope this is a satisfactory resolution to this matter. Thank you,AreaTrend