AreaTrend

Hello,This customer placed three orders with our company between 12/5/2016 and 12/6/2016 and we shipped all three packages on 12/6/2016. The customer than contacted us after the packages shipped and wanted these orders refunded. He claimed that we were out of stock in these items. We explained to...

him that we were not out of stock until we shipped his packages and that all three order shipped with all items purchased. The customer became very upset and swore at us and demanded his money back. Unfortunately, we have to have the items back in order to process a refund for these orders. Recalling packages with Standard International shipping with [redacted]s not something that we have done in the past. However, we have contacted our [redacted] representative and we have requested that the stop these packages and return them to us. If they are able to do so, once we receive these packages, we will process a refund per our returns policy. If there are fees for requesting the return, these will be deducted from the refund. Additionally, the customer has filed claims with [redacted] for unauthorized use of his credit card. He clearly placed these orders. Since there are open claims in [redacted] his funds are on hold and we will not be able to process any refunds until [redacted] releases the hold on his funds. If you have any questions, please contact us. Thank you,AreaTrend

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize for any confusion concerning our prices being in USD. We do have a shipping page on our site that lists the prices in USD. Additionally, we always offer a coupon code that appears on every page which gives a free shipping on USA orders only. This would indicate that we are based in the...

USA. Additionally, we can be reached by phone, live chat or email for any questions regarding shipping costs or website currency. Information concerning duties and taxes is stated on our site as well. The COD charges were for the duties and taxes. [redacted] pays the charges to clear the package through customs. Then, upon receiving the package, you are required to pay the fees so that [redacted] will be reimbursed for those charges. Below is the link and statement on our site concerning duties and taxes. https://www.areatrend.com/support/international-shipping-i-17 Important! Please Read! ** Please note that import custom fees and import tax fees may be assessed and charged to you upon delivery of your package. These importation fees are the responsibility of the recipient. Because these fees are charged to you by your government for importing goods into your country, we are not able to predict what these charges may be at this time. We appreciate your understanding in this matter! Please, if you have any questions or concerns, contact us[redacted] When packages are refused by the recipient, we do not refund until we receive the package at our returns facility. We have not received this package yet. However, as a courtesy, we have refunded this order in full. Please let us know if this refund has resolved your concerns. Thank you, AreaTrend

We see that you did request to return your item as you felt it was not an authentic Seiko watch due to the packaging and the warranty. The email that you have posted in your complaint is 100% accurate. As a seller on [redacted] marketplace, our information is clearly stated and available prior to...

placing an order. In the area that the price is listed it states, “sold by AreaTrend”. Under that, it states, “learn about marketplace retailers”. It clearly states that items cannot be returned directly to [redacted] Neither [redacted]t nor AreaTrend are being deceptive in how items are listed by marketplace sellers.  We do see that we have received your return and that we have provided you a full refund as a one-time courtesy since this item was not defective and was listed correctly. These funds should be available to you now. Please let us know if this refund has resolved your concerns. Thank you, AreaTrend