AreaTrend

Hello,This package was successfully delivered to the PO Box in ***, **However, it was stated that the package didn't arriveIt was requested that we ship a larger size shoe to a UPS storeSince the address is a PO Box, we cannot ship with UPSAdditionally, we did not have the requested size
in stockWhen a package shows delivered, yet was not received, we simply ask for a mail theft claim to be filed with USPSOnce we receive the claim number, we are able to process a refundIn this case, a claim with filed with Amazon instead of USPS and a refund was issued. We do not make stipulations that if a customer doesn't leave a star review we will not refund for a lost packageWhen an order is shipped out for any Amazon customer, we have an email that sends out a few days after the package ships and it simply states that your feedback is very important to us and it says to please contact us prior to leaving negative feedback so that we may resolve any issues you may have with your order. This order has been refunded in full. Thankyou,AreaTrend

The customer has refused the shipment of this item and as such, there is nothing further that we can do at this time. As previously stated, if the customer would like to receive this item, we can resend it to them once we receive it and check it in at our returns facility. Once it is received by the customer, it may be sent to [redacted] for warranty repair. [redacted] will even provide a label to the customer so that they may send the watch for repair.Thank you,AreaTrend

We see that this return was delivered to our drop box on 12/2/2015. It did take a long time to have it inspected to be sure that it met our returns criteria. Our returns department did make the final decision to accept it back for return and the refund has been processed and those funds should be...

available to you now. It generally takes 7-10 business days to check in and process a return once it has been delivered to our drop box this time of year. We truly apologize for the extended return processing time. If for any reason you do not see this refund, please let us know and we will further assist you.   Please let us know if this matter has been resolved.   Thank you, AreaTrend

Hello, We truly apologize. However, we have not received this item at our returns facility. We have checked tracking on our pre-paid return label and tracking has not been uploaded to this label. If you used your own label, please provide the return tracking number so that we may check with our...

warehouse for this package. Additionally, we will be able to check the tracking to be sure it was delivered to our returns facility. We accept and process returns everyday. If we have received your package, it will be checked in and processed. If your tracking on your label does not show that the package has been delivered to us, we suggest that you file a claim with the carrier so that if you purchased insurance on your package, you will be reimbursed for your lost package from the carrier. If you have any questions, please contact us.  Thank you,AreaTrend

We see that this item originally shipped on 1/5/2016. The customer reported a defect in the watch on 3/8/2016. Our posted return policy states, “Within 365 days of your order date, provided your product is still in its original box with all materials and has not been worn, used or sized your product...

is eligible for return. To prevent having to go through the manufacturer warranty process defective items must be brought to our attention within 10 days of receipt. After 10 days, defective items are no longer eligible for return, and you must contact the manufacturer for warranty repair.” Since this customer had this watch for 2 months and had been wearing it, we provided the customer with [redacted] warranty instructions. This warranty is excellent and covers everything on the watch except the band. Additionally, they will provide a label to ship the watch to them for repair. Although we advised the customer to send the watch to Asurion for repair or replacement, the customer returned the watch to us and our return facility marked it ineligible and shipped it back to the customer. The customer refused the package and it is being returned back to us. The customer is asking us to issue a full refund for an item that is not eligible for return by Amazon or Areatrend’s return policies. Additionally, the customer opened a claim with [redacted] has denied the claim. At this time, although the customer has refused the package, if they are willing to accept it back, we will resend it to them once we receive it from the carrier. They are welcome to contact [redacted]. Please let us know if you are willing to accept them if we reship them back out to you once we receive them and check them in at our returns facility.   Thank you, AreaTrend

Hello,Thank you for your reply. We again do apologize for any inconvenience. As was previously mentioned, we have been in contact with the buyer numerous times regarding this matter. We have explained in great detail what must be done in order for the customer to receive a refund of their fees. This information was provided to the customer through email. Additionally, each item listing page on [redacted] does state that custom and import tax fees are possible upon delivery of their item. This is the responsibility of the consumer to read and understand all terms and conditions when making an online purchase. We have attempted to assist the customer by contacting the shipping carrier, [redacted], to request that a return of the package be made. As of yet, this request has not been fulfilled, however we are continuing to monitor the tracking of the package. Generally, as soon as we see a return confirmed, a refund would be able to be processed. However, the customer has opened a [redacted] claim regarding this matter. As such, we are no longer able to process any refund as this matter is now being reviewed by [redacted] and the customer's bank. This is something we are not involved in at this time. Because the buyer used profanity, inappropriate language, and threats through the [redacted] venue, [redacted] has blocked the buyer from contacting directly through their venue. This is a policy of [redacted]. Additionally, an [redacted] case was opened by the buyer, but was found in our favor by [redacted] as we did provide the customer with the needful information. If the customer would like to withdraw their [redacted] claim, we will provide a refund of their fees as a one-time courtesy prior to seeing return shipment. This is against our company's policy, however we do wish to resolve this matter to the satisfaction of the customer. Please let us know if you have any further questions. Thank You. AreaTrend

I have sent return instructions to the buyer’s email address on file. Unfortunately, since we shipped this package outside the United States, we do not provide a return label. However, we have offered to refund up to the amount of the original shipping. Additionally, the buyer will receive a refund of the total amount of the item. The buyer has been asked to provide a copy of their return shipping receipt. We have not received this receipt yet.Once we receive the package at our returns facility and check it in, we will process a full refund for this item.Thank you and have a good day.AreaTrend

Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The item shipped by the business required $25 to be paid on delivery. This in on top of $10 I paid for returning the item and $30 I paid to Customs for receiving it from the U.S. With the watch cost around $90 I am forced to pay again for no reason (totalling $65). If they can just return the watch back to me (not forcing me to pay to get it) it'll settle this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted]5, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[i need to return the watch without any cost for return,kindly send return lable prepaid to my e mail.]
Regards,
[redacted]

Hello, The customer shipped this package to us on 1/3/18. The item was checked in at our returns facility on 1/16/18 and we have processed a refund today. We generally allow 5-7 business days for returns to arrive to us and then we allow 5-7 business days to check the package in and process the...

return. The return was processed within 10 business days of the item being placed in the mail and sent back to us. This order has been refunded in full.  Thank you,AreaTrend

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
J[redacted]

Hello, Although we can understand your frustration concerning the need to have your watch repaired within 3 years of owning it, the warranty is only valid for 2 years from the time the watch is purchased.  We did cover the first repair. As you stated it was returned to you in April of...

2015. After the initial repair, your watch ran without incident for over a year and a half.  Unfortunately, at this time, you will need to reach out to the manufacturer to have your watch repaired outside of warranty.  If you have any questions, please contact us.  Thank you,AreaTrend

Hello,We truly apologize for any inconvenience. We have not received your return at our returns facility. Additionally, there is no tracking on our return label. Generally, if there are any scans on our label indicating that an item is being returned, and the item does not arrive to us, we issue a...

refund for the order. However, in this case, there isn't any tracking indicating the item was ever sent back to us. Therefore, we are unable to issue you a refund at this time. If you have used a different label, please provide the tracking number to us. If your item is received, we will check it in and issue you a refund. Thank you,AreaTrend

We see that you called in on 11/28/2016 concerning your duplicate orders that you placed. Unfortunately, these two orders had shipped out a day earlier on 11/27/2016. We have checked your tracking and it shows that both your packages were successfully delivered to the address you provided on these...

orders. As a courtesy, there should be return labels inside your packages. Simply use one to return the item that you would like to receive a refund. Once we receive your package at our returns facility and we check it in, we will issue a refund. Generally, we would deduct $6.95 USD for the use of the label. However, as a courtesy to you, we will waive this fee. If you have any questions, please contact us. Thank you, AreaTrend

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize for any inconvenience. We have checked our records and we see that on 2/8/2016 we processed a full refund in the amount of $90.64. This is the total cost of your watch that was returned for repair. We repaired it and shipped it out to the address that was originally on the order. There...

was no information concerning an address change. Information concerning an address change was not received by email or by the repairs facility upon receiving your watch. However, we still processed the refund for you. You are requesting a refund for $110.00 + the $15 nonrefundable fee for the inspection and shipment of your watch. However, this order had 2 watches on it. The [redacted] watch was $90.64 USD. The other watch on the order was a Lego watch and the cost was $19.46 USD. This Lego watch was not returned for repair and as such, there is no refund due for this item. Although we repaired your watch and paid to ship it out to you, we have submitted a refund in the amount of $15.00 USD for you as a one-time courtesy. Please allow 2-3 business days for these funds to become available to you. Please let us know that this resolution is satisfactory to you. Thank you, AreaTrend

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are contacting you concerning your refund for order number [redacted] that you placed with AreaTrend. As we stated in our response to your Revdex.com claim, we refunded this order in full. This was completed on 4/8/2016. We have attached a copy of the [redacted]ransaction for your records. For more information concerning your refund, please contact [redacted] at [redacted] Thank you and have a good day. AreaTrend

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your assistance,
[redacted]