Ares Armor

Review: On 02/09/2013 at 16:40:04 hours, I placed an order with Ares Armor for an 80 Percent AR-15 Lower Receiver Raw. Since this time, I have contacted Ares Armor on numerous occasions via email and phone number 760-650-2737 and have yet to receive a response or information about my order.Order Number [redacted]Desired Settlement: Send the item that I ordered and paid for or refund money.

Business

Response:

Mr. [redacted] placed his order even though it was posted out of

stock and our store policies state that you will be charged up front for the

items. He has made no attempt to contact us by email or phone. If we would like

a refund he would need to contact us. As of now his order is still in our

system and it will be shipped very soon.

Review: I ordered some products from Ares Armor in January of 2013. I was told my product was on a back order but would be shipped within 4-8 weeks. It is now 11 months later and I have not recieved my product. Ares charged my credit card back in January for the products ordered. I contacted Ares requesting my order be cancelled and money refunded to me. I have not recieved any answer back from them nor have I received a refund. I would like my money refunded to me, as I have found the same product from a different vendor who delivered it within a few days of my order. My money has been in their possession for 11 months and I have nothing to show for it.Desired Settlement: I want my money refunded to me, since they have had it for an extended period of time and I have received nothing in return.

Business

Response:

[redacted]

9825393

Order date 1/28/13. Customer requested refund. Sent Refund Form same day 9/16. Customer shipped and delivered refund with free Huskey Sling 12/9/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The refund was issued and I am happy with how Ares finally handled this complaint. This situation has been resolved.

Regards,

Review: I made a purchase of AR-15 Build and changed my mind about it 10 mins later while still in the store. The rifle barrel had nicks in it, so I asked for a refund. They told me yes I could, and took forever to process it. The person finally called the owner who asked me to come back they next day (Sunday) after 11am.... When I got there the next day they had me wait around an hour while "[redacted]" the individual I was waiting for was "making a trip to [redacted]" once he finally showed up he pointed at me and barked "is this the guy?" and was completely nasty and unprofessional.. And said No they don't give refund unless it's store credit and that it didn't matter that I never left the store!!" He was NASTY, and told me to "GET OUT OF HERE" once I said I wanted the refund I was promised the previous day.. He called the police who told me to leave and file a small claims against Ares Armory.Desired Settlement: I want a full refund. I bought a $500 EOTech scope from them while I was waiting for them to process the refund as they made me feel guilty about asking for a refund 10 mins after purchase, but the fact is they NEVER intended to give a refund that was just a ploy to get more money out of me. I can't believe a person as ridiculously unprofessional and nasty as [redacted] is even employed anywhere near customer service. This company is shockingly detestable.

Review: Purchased a product from Ares Armor (order #[redacted]) on 7/26/2015 and Ares Armor shipped it to the wrong address and to a person in a different state.. This can be verified through the USPS tracking number as it proves they sent it to the wrong address. I filed a complaint with Ares customer service department (Ticket ID - [redacted]) and then called and emailed as follow up and Ares Armor has provided no communication back to any of my attempts.Desired Settlement: All I want is my order shipped to me as I paid for this product at time of order and Ares has yet to ship me the product or even respond back to me. I want what I paid for, or refund my money via the credit card I used to purchase this item. The item was a bolt carrier group.

Review: I have two separate orders with this company. The first is order number "[redacted]" for a total of 90$, and the second is order number "[redacted]" for a total of 215$. A grand total of 305$ all of which was charged to my Visa card upon placing the order. After 8 months I have my recieved either product. I emailed the company demanding they either send me what I ordered or refund me the money. They told me they did not have what I ordered in stock, even though their website displays what I have as "in stock". I then demanded a refund. They instructed me to fill out a "policy exempt form" and send it in. I did what they instructed me, and have not recieved a refund. They no longer answer my emails, and every time I call there (during normal business hours) I get an answering machine.Desired Settlement: I want my money back.

Business

Response:

Order date 1/25/13. Order switched to in stock item 9/7. Shipped and delivered 9/13/13.

Review: I placed order number [redacted] on 03/31/13. I tried contacting by phone and email with no success. I see too many complaints for the same issues on internet forums for me to consider this company to be legit. Then I look at their site and see what I ordered available and for sale.Desired Settlement: Refund to my card.

Business

Response:

Order date 3/31/13. Shipped and delivered 7/17/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On January 15, 2013, I ordered two 80 percent AR-15 receivers and one 80% AR-15 jig from Ares Armor. Ares Armor had notified purchasers that delay should be anticipated in these items, but that it was their policy to debit on receipt of order even not yet shipped. The payment was debited upon ordering, but no part of the order was sent.

After a delay of over six months, possible shipment date again having been moved forward according to Ares Armor's site, I realized that Ares Armor had delayed shipment well beyond any reasonable delay that could be attributed to shortage, disruptions of supply chain, etc., and that it was in fact simply advantageous for Ares Armor not to perform indefinitely after receipt of payment, with indefinite delay for excuse. I therefor contacted Ares Armor again demanding refund in full. To this some person from Ares Armor replied claiming to not be able to authorize such a refund. That reply was followed by an email from myself asking who the person might be who could authorize a refund. After jumping through several more hoops in compliance with Ares Armor "request" form, Ares Armor simply failed to reply or respond further.

These are not good people. Stay away.Desired Settlement: I want my $315 back for non-performance.

Business

Response:

Order date 1/14/13. Refund form submitted 7/25. Refund check sent 11/4/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I consider this complaint resolved.

Regards,

Review: Ordered products 12/29/2012. Money taken same day. No shipment date given with invoice. They replied to email promising a February shipment. Then promised April shipment. Sent emails to [redacted] and [redacted]. Haven't received any type of response. I want my money back.Desired Settlement: Would like refund since product never sent.

Review: On December 28, 2012, I placed an order with Ares Armor for an 80 Percent AR-15 Anodized Lower Receiver and an 80 Percent AR-15 Jig, Order Number ORD[redacted]. Shortly thereafter my credit card was charged for these items in the amount of $225. For several months after my order I made checks on this order at their their website and all it ever said was "waiting for stock." I then began e-mailing and requesting updatesSince that time I have been in repeated e-mail contact with "[redacted]" at Ares Armor, none of which have been returned. My son-in-law also ordered and 80 Percent AR-15 Lower Receiver and he requested Revdex.com to help him get his money back and finally got it a couple of weeks ago. He recommended that I do likewise.Wanting to give Ares Armor one more chance to make it right, I sent the following e-mail, one week ago today and also posted it to their on-line message system:=====[redacted]:Per the e-mails below, Ive now been waiting on this since December 25, 2012. Essentially, as I understand it, youve now had the use of my money throughout this time.My son-in-law ordered an 80% lower from you at the same time I did. He has now, via the Revdex.com, turned in a complaint and received a refund.Id rather not have to lodge a complaint with the Revdex.com, but I will if I have to get satisfaction on this order. I know there is great demand at this time, but I could have now received this item from several other companies had I not chosen to wait on Ares Armor. If Ive not received my order or a refund within the next 5 to 7 days, I will turn this in to the Revdex.com.=====At this time Ares Armor has not filled the order or refunded my money so, true to my word, I am reporting this to the Revdex.com to see if you can assist me.Thank you for any assistance you can offer[redacted]Desired Settlement: As I understand it, Ares Arms charged $225 on my credit card when I placed the order on December 28, 2012. I would like for Ares Armor to completely refund this amount to me, immediately.Thanks,[redacted]

Business

Response:

Order date 12/28/12. Shipped partials; first shipped 7/25. Shipped final 11/7/13.

Review: I ordered three 80% receivers, and a Jig for the same. These people have not even send me an email back after I have wrote to them, they did even send me "a sorry you'll have to wait" letter. All I want is the items that I have ordered and pay for back in December of last year. A time period of when they will be shipped. I have check their website and they say sometime in July 2013. Please can you guys help me? Thank you Respectfully Joe CroninDesired Settlement: I just want the items I ordered back in December of 2012, which are already been paid for.

Business

Response:

We have 2500 coming in and 150 a week. We just received a huge shipment of anodized 80% that will fill orders all the way to mid January. [redacted] will have his order out in a couple days. Thank you.

Review: Ordered 3 items from them on 12/14/12. My card was fully charged for all 3 items, tax, and shipping. Recieved 2 of the 3 items (the 2 items were the same, only the 3rd was different) about a month later. I have sent multiple emails to their office and have not gotten one single response in 9 months. I have tried calling them, and have not gotten them to pick up the phone...ever. I disputed the charge with my CC company and they had no luck in contacting them. Now there latest excuse online is that they have a new email system. I sent an email to that one 2 days ago and was promised a respone within 72 hours. Somehow I don't think I will hear from them. They owe me 119.00 + 10.25% ca sales tax and 15.00 in shipping. I want my money back.Desired Settlement: Remove their business license. close them down after they return all the money they have stolen from thousands of customers

Business

Response:

Order date 12/15/12. 2 of 3 items shipped and delivered 2/13/13. 3rd item discontinued. Customer contacted; switched product and shipped final 11/12/13

Review: I ordered a tactical belt from the company Ares Armor called the keeper system belt. I bought this product off the internet. After I bought this it only took one week to get it to me over seas. however, it was the wrong size. I called this company, specifically talking with the employees that work at the [redacted] location and told them. I spoke with a woman named [redacted] and she told me she would email me right after we got off the phone with details about ordering a custom size belt and the price for overnight shipping. I Never got an email from her and after waiting over a week to get an email from [redacted] I called them again. two days in a row they did not answer my calls. I am ** hours ahead of them so I am staying up late just to call a company because they cannot seem to fix a very simple problem. After the second week went by I went ahead and sent back the belt system and sent them multiple emails telling them this and how I wanted a custom belt sent to me. I think around the third week of waiting is when I got an email from them, and that was after I called them and talked to two more people on two different days about the same problem. Three weeks later I get the belt and it fits but they only sent the inner belt, not the outer belt. This is a two part system and I only have half and they emailed me and told me they were sorry that they didn't know I was sending back the entire system. So that tells me they aren't even taking the time to read my emails. I was planning on using this belt operationally while I am deployed and I have just been waiting and waiting pretty much for nothing. This is by far the worst customer service I have ever encountered and same with my teammates when I told them about the situation.Desired Settlement: I want them to send me the rest of the [redacted] system asap. I have been waiting long enough. I told them I wanted it in the [redacted] color and at this point the slightest problem with my order Is unacceptable. This company is already substandard and extremely unprofessional in my opinion. After this problem is resolved I would like some type of email from the management of this company to prove they actually care about supplying and supporting active duty military members and also to make them do their jobs. This is pure laziness. After this happens I want nothing to do with this company and I fear for future service members who hear about this company and want gear/equipment and go through the same problems I am currently experiencing.

Business

Response:

Item was shipped 3/24. Customer is waiting for shipment.

Review: I placed an order with Ares on January 3, 2013, my credit card was subsequently billed on January 7, 2013. When placing this order, I was aware that there would be a wait time to receive my order but have remained optimistic that I would eventually receive the item I ordered. In March or April I sent an email asking for a status update to my order. I received two (2) responses from Ares, the first stated that my item would ship in April; the second response stated the item would ship late May. Either way, I was content with the response and waited, patiently. Here we are, it is now June 18, 2013; and I have not received the item I have paid for within the time frame that was stated I would receive it. Within the last two weeks, I have sent four (4) emails and made two (2) phone calls; no response to either. It has been posted that other people have placed orders with Ares after me (March 2013) and have since received their orders before me (May 2013). Due to Ares' ineptitude in processing customer orders, I'm left with nothing.Desired Settlement: I would like the item I ordered delivered first and foremost. If they cannot make good on that request, then I would like a full refund in the amount of $107.20.

Business

Response:

Order date 1/17/13. Customer shipped and delivered 6/21/13.

waited almost 2 months when I was told it was going to ship in 3 weeks. at least they quickly refunded my money. will never attempt to do business with or recommend this company to anyone.

Takes several weeks ,and still havnt gotten my order,no answer when calling.wont answer e mails.but withdrew money from my account the next day.

Review: Hi In March of 2013, I purchased an 80% anodized lower reciever and a jig package for $ 242.20. At the time of purchase the web site indicated a 4week to 3 month back order of this item. It has been changed to 4 weeks to 9 months so I requested that I would like to have a refund. I contacted Ares and made a suggestion that might even help their situation. I was offended at their response and have been given excuses and particularly poor customer service. I explained to them that I no longer wanted or trusted them to provide me with a quality product so I asked for a refund. Ares responded that I was wrong and they can prove it. Ares said they would submit my request but it would most likely be denied. Is there a way to get my money back? ThanksDesired Settlement: Full refund

Business

Response:

[redacted]

Order date 3/15/13. Paid. $232.20

Customer was shipped and delivered 1/17/14.

Review: I ordered a bolt carrier group for an LR-308 on 9/24/2015 and have not received delivery, the cost was $188.83 with an order number of [redacted]. I have written to [redacted] Armor customer service, ticket # [redacted], called FedEx tracking # [redacted] with no contact from [redacted]. I called 9 times to the number listed on their web site, 760-650-[redacted], only to be on hold from 3-12 minutes only to be hung up on or told by a recording that the mailbox is full and can not accept messages. On [redacted] web site they show my order as completed. They do have my correct address of [redacted] Dr, [redacted] Mn [redacted] on the site. When I spoke with a FedEx representative she informed me they made an attempt to deliver on the 18th of October to the above address but was not able to make delivery, this was strange because my wife was home that day. FedEx then told me a confirmed delivery was made on the 20th of October at 8:03 am but to a totally different address than mine. FedEx told me they had the [redacted] address and also stated that when they contacted [redacted] for address confirmation they gave them a totally different address in which the package was actually delivered to, FedEx could not tell me that address. Again, I have tried to contact [redacted] about this many times with absolutely no contact or resolution from them. I had the same problem with [redacted] on 7/7/2015, ticket # [redacted], that issue was resolved but it was the same poor customer service as this.Desired Settlement: I am requesting that the item I ordered be sent to me or [redacted] refund my card for the full amount I spent with them. I will not be doing business with them again after this incident. I would also like my dispute posted on the Revdex.com website stating that I do not recommend [redacted] Armor to any perspective customers due to the companies lack of communication and very poor customer service.

Review: I order a Quantity of 2 "80 Percent AR-15 Anodized Lower Receiver" from the site on 06/08/2013 at 03:09:15 PM.

When I bought the product it was stated to be "in-stock" on the product's page. When my order when through, it was stated to be "out-of-stock" on the product's page and my order status was put on hold to "Waiting For Stock". I ask how long it would take to get a new shipment in, they said it would take up to 9 months. When I order this in June, it wasn't advertised on the product's page for "up to a 9 month wait" for new shipment. So I request a refund to the company, I only get response that they haven't had the product in stock since last Dec (2012) and told me to fill out an exception policy form for a refund or exchange my order to another product. I didn't want exchange, so I fill out the form and send it out via email; months later, no respond. I email them several time with the form, but keep on getting automatic replies about not resending the form. So no results.

I only want a cash/check refund for the false advertisement of a "in stock" product that's not in stock. If it was advertised as "out-of-stock" when I was about to order it, I won't have ordered it.

Also I shouldn't have been charge on my credit card, for a product that haven't be shipped out yet.

Now if I wanted the item (which I don't anymore because of this bad customer service) then I should had gotten a email/status change about them shipping it out on 2/8/2014. It's February 16, 2014 and still no status change on my order. So it's over 9 months. False Advertising.

ORDER NUMBER [redacted]Desired Settlement: I want the full $204.40. Either cash,check, or credit card reversal. NO STORE CREDIT!

Business

Response:

Firstly, it is unfortunate that this took so long to settle. We have taken great strides to meet demands that our company experienced in 2013. The matter in regards to this issue has been settled with check number [redacted] which was sent out from our building on March 6th of 2014. In addition, We gave the customer a free sling along with the refund as an apology.

In 2013 we had a vendor take payment from us in the amount of nearly 600 thousand dollars and then delivered goods that we returned as being sub-standard. This vendor did not issue us a refund and the work we had to do as a small business to overcome this hurdle was monumental. We are very proud of how far we have come as a company! The vendor situation that we mentioned is currently being handled in the courts.

In reference to his complaint I noticed that his cause of action was “false advertisement”. This is erroneous as his complaint states that the product was listed as “in stock” in June of 2013 and then was “out of stock” after he placed his order. Our website clearly advertised that this product was out of stock prior to this order being placed. This can be viewed at http://web.archive.org/web/20130502065014/http://aresarmor.com/store/Item/TACMHL...⇄ which clearly shows the product was marked as OUT OF STOCK and would take 9 months to fill, this capture of our website was done by a 3rd party and we would have no way of falsifying this information. The Waybackmachine clearly shows that the product was appropriately marked both before and after this order was taken.

We have since updated our website to require customers to click multiple notifications should a product be on back order to prevent this issue in the future.

-[redacted]

Review: I ordered 2 80% paperweights on 02/23/2013. Immediately $204 was charged to my credit card. After 4 months of waiting for delivery with no word, I ordered the same product elsewhere and it was delivered in one week. I then emailed Ares Armor and asked to cancel my order and issue me a refund. No reply. After a week or so, I again emailed Ares Armor for a refund. No reply. Another week goes by. I emailed Ares Armor for the third time for a refund. Again, no reply. Then A message on their website, "Our communication with our customers has been atrocious and there is absolutely no excuse for that. Being busy is not a good reason to ignore the customers that support you. This is completely inexcusable behavior. We took in far too many orders than we were set up to handle. We have fallen far behind. Bill Gates once said, "Your most unhappy customers are your greatest source of learning." I have spent the last few nights awake scouring the internet reading every negative review I could find. There was plenty to learn." So I email again asking for a refund and to cancel my order, thinking their new attitude toward customer service might yield an answer. I received an answer saying the issue was resolved (my refund) with this email: "I looked into your order and I see that you order Feb. 23th. We are currently shipping out anodized lowers for Dec. 27th. We are shipping in chronological order. We were currently suppose to receive 20,000 lowers last month but the company screwed us over. They sent us a product that failed 13 different test and also the material that was used was the same material they use to make hot wheels out of. This has turned into a legal matter. Our CEO went to Indiana and gave them a deadline to fulfill our demand. Luckily we do have other manufactures that we are getting product from and we are shipping it out as soon as it comes in. In Dec.we received so many orders for lowers. We weren't expecting this to happen. We are doing our best to fulfill these orders as quickly as possible. We are sorry that your e-mails have gone answered. We do have a new CEO and a new e-mail system. Everyone is involved in answering. Again I'm sorry for the inconvenience that you have had with us and we are working to do better. We thank you for your business and I hope you enjoy the rest of your day". No one puts their name to these emails.

But my order was not canceled and I did not receive a refund. And my account was disabled so I had to re-register to contact them. I emailed for the 5th time asking to cancel my order and issue a refund. This was my reply from Ares Armor: "Our Support Rep has indicated that your recent email communication inquiry (#[redacted]) has been Resolved". Again, no one puts their name to these emails so I'm just talking to big company Ares Armor. So I emailed for the 7th time, asking "Are you thick-headed? I NO LONGER WANT YOUR PRODUCT IF YOU DELIVERED IT YESTERDAY! REFUND MY MONEY!" This is the reply I get,"

Sir,

We do break our store policies and issue many refunds.

I am a fair person. I understand your frustrations. I will break that agreement for you and issue you a refund.

However, I have a request from you first. The employee that you just insulted is the wife of a Marine that is on active duty. She is just doing her job. Whatever problem that you have with the company is not with her personally. I will break our agreement and cancel your order if you respond to this email with an apology to the employee that you just insulted.

I spent 8 years in the Marine Corps myself and am very protective of my people...

Should you choose not to apologize to her I will choose not to break our agreement and I will not issue you a refund.

Again, I do completely understand your frustration but I will not tolerate my employees being berated with insults."

Again, no one puts their name to these email responses so I'm talking to big company Ares Armor who has blown me off for the 7th time. And I'm supposed to apologize before I can get a refund? If there's any apologizing to be done it should be to the customers who have paid for products on the spot 4 months ago, received NO word for 3 months, then excuses for a month, and can't even cancel their order and get a refund when they ask.Desired Settlement: I want my money back.

Business

Response:

Mr. [redacted] has admitted to several felonies during the course of my interaction with him. He was sent a refund check that he did not cash. He has attempted to make additional purchases from our company which we have refused. We cannot continue conversation or any sort of business relationship with Mr. [redacted] as we believe that he would use our products in further crimes.

Business

Response:

This message is in regard to a complaint submitted to the Revdex.com about your business on 7/8/2013 10:17:36 PM by [redacted] . This complaint was assigned ID [redacted].

Mr. [redacted] was sent a refund check which he still to this day has not cashed. He has attempted to place additional orders with our company which we have denied. The felonies that Mr. [redacted] admitted to committing involve him mailing unfinished receivers to a 3rd party and then having that 3rd party manufacture these receivers for him in violation of the Gun Control Act of 1968 and then return these newly completed receivers to Mr. [redacted]. We do not believe that he was caught for committing this crime but his brazen admission of it in person along with the phrase “it’s ok to tell you because you won’t be able to prove anything” demonstrates the type of person he is. I would love to send Mr. [redacted] a 2ndCheck if he will actually cash it this time and leave us alone. We do not wish for him ever to be on our website or do any business with us as we are sure that he will again use our products to commit further crimes and we want absolutely nothing to do with this sort of behavior.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

This is a complete lie. This company has stolen money from hundreds of people by accepting their orders, charging them and never sending their product. Is it any wonder this company would also lie about their conduct and impugne the honor and respectability of those they steal from. I have never been convicted of a felony, nor have I ever received a refund check from this company. I sued this company, won in court, and received a judgement against them. I subsequently had to put a lien on this company which they have refused to pay. This is the worst company I have ever dealt with.

Review: On 3/4/2013 A order was placed for 4 - 80% lower receivers which did not show an out of order detail at the product discription page of Ares Armors wed page. The order was for 1 Anidozied lower receiver for 90.00 dollare and 3 Raw lower receivers at 80.00 each total of 240.00 and a grand total with shiping of 336.80. As a manfucturer of firearms I purchase from companies that sell what my company does not make . So I check for vet owned companiees as myself and my sons are vets ourself. I have contacted Ares Armor several times by e mail and called [redacted] as well ony to have my e mails never responded to and [redacted]s voice message that is always full. The main company phone number goes to voice mail and we never get through to anyone. I received a call from [redacted] and was told that Ares Armor was receiving 17000 lower receivers and would ship out the receivers I had ordered the week of July 8,2013. As of the writting of this complaint I have not had my calls returned or e mails answered. Ares Armor does not have a customer service dept the respondes to there customers. At this time the placement of additional orders will be suspended.Desired Settlement: Althrough I would like the products I have ordered. If I do not receive the items in the next ten(10) days then I request a full refund of the 336.80 charged to my credit card.

Business

Response:

Order date 3/4/13. Order switched to in stock item 9/25. Customer was shipped and delivered 9/27/13

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,