Arizona Property Management & Investments

this issue was resolved with the owner. Owner sent a request to Revdex.com to remove this dispute. Thank you.

Dear Revdex.com Representative, This matter has been resolved. The owner has agreed to credit the tenant for the 8 days. 

The owner has a home warranty and we were in contact with them at all times keeping the tenant informed. The owner has credited the tenant's account for the 8 days he...

has requested in the amount of $346.66. 

Here is the portal conversation:

[redacted], T. — [redacted] The air conditioning was not coming on.  I contacted warranty company. claim number [redacted]. I will update  with progress  05/27/2014 11:09 AM - Comment

[redacted], T. — [redacted] warranty company set up appointment for service on 5/28/14 5-9 pm 05/27/2014 4:14 PM - Comment

[redacted], T. — [redacted] the warranty company was just out and  the compressor was bad. they work on the replacement. I will touch  base as details develope 05/29/2014 5:50 PM - Comment

[redacted], T. — [redacted] contacted service company for status  they will cover compressor replacement. with the exception of some services totaling 390.00 If you can submit to the owner contribution it would be greatly appreciated. the appointment is set for saturday  5/31/14 8-1pm 05/30/2014 2:46 PM - Comment

[redacted], T. — [redacted] got confirmation on compressor. set  appointment for first available Saturday 5/31/14 8-1pm. please coordinate for access. thank you 05/30/2014 2:48 PM - Comment

 

[redacted], T. — [redacted] service provider L&S air conditioning ###-###-#### 05/30/2014 2:49 PM - Comment

[redacted], T. — [redacted] called L&S to find out why they did  not show on Saturday. Let them know our dissatisfaction to no show, they would not state why. they are sending a manager out to property. He will call me to get access. told me appointment was between 9-1pm. I let them know I wanted the earlier appointment. I will let you know when he calls me to come out. Thank You  06/02/2014 7:25 AM - Comment

[redacted], T. — [redacted] we have credited your account $346.66 for next month for 8 days.  Today at 9:21 AM - Comment Tenant

[redacted], T. — [redacted] We have credited your account $168 to be applied towards next months rent. from 5/26 to 6/2. 06/05/2014 2:57 PM - Comment

Published to Tenant Portal

I have nothing but praise for Arizona Property management & Investments. Donatella has managed our Arizona properties for years now and always exceeds our expectations for honesty, efficiency and effectiveness. I would recommend her without reservation.

APM has been very good on selecting tenants and following up on maintenance issues. Thank you for such a great experience.

Overall I have had a good experience with Arizona Property Management. The staff has been extremely professional. Thank you!!!

I'm happy to share my experience with renting my house with AZEZRENTALS. I couldn't have asked for a more helpful real estate agent to trust to rent my house out for me. This was a speedy process from start to finish and I didn't have to get involved in the process which was a weight of my mind. A very effective and reliable company I highly recommend them to anyone that is looking to rent out there home.

Arizona Property Management will gladly take your money every month, but refuse to acknowledge serious repairs that need to be done to the rental. I pay my rent every month on time and take great care of the property but I can't even get my garage door remotes, they keep taking cabinet doors saying they are having new ones made but then they lose them and take another, we've spent over $200.00 of our own money to fix the severly leaking sprinkler system that we showed the mainteence man the first day we moved in 7 months ago. The kitchen faucet has been broke since we moved in as well. Now the laundry room has no lighting, it's not the bulbs. I will definitely not be renewing my lease, I'm just afraid they will do something to find a way not to give me my deposits back. They are not professional at all.

I highly recommend [redacted].

[redacted] is top notch. I always refer him to help my family and friends that have any real estate or property management needs. I felt that he looked out for my best interest during the whole transaction. He is honest, professional, and really knows his stuff. I highly recommend [redacted].

Casey has the fastest response for questions/ problems of any property manager I have ever dealt with in my life! I am very impressed with her efficiency and facilitation in the rental process as well as in problem solving. Whatever her pay is,It's nowhere near enough for the quality of work she does.

Viki and I just want to say thank you for all your efforts to get our house rented. I wish we had turned it over to you when we first closed on it!

The management of our apartments were taken over by Arizona Property Management and Investments after another management company made a complete mess of things. They got our accounts back on an even keel and have worked hard to ensure things are improving going forward. I would recommend them to anybody.

Dear Mrs.[redacted],
Thank you for the opportunity to earn your business. My sincere apologies for dropped the ball on you! My staff worked very diligently...

to process your file initially. However, it was left on my desk for review when I ended up in the hospital for two major surgeries for 3 weeks. I take full responsibility for our shortcoming and understand your concerns.
As the result we are refunding you the $925 as requested and if I may, if you wish to continue doing business with us, I offer you 3 months free manage fee with no obligations. If you are 100% satisfied we will start charging you for our services after the first 3 months and if not you can cancel with no questions asked or penalties. We are a reputable company and stand behind our services. Please call me directly at [redacted] or [email protected].
Once again thank you for your business and we wish you all the best.
Sincerely,
Payam R[redacted] Owner/Broker

I have to say that I have NEVER dealt with such an unprofessional and horrible real estate agency. I have worked myself in the Real Estate Industry for the past 10 years and have seen it all (Or so I thought), this management agency has not only been RUDE, but has made our transaction SO unpleasant that we have had no choice but to retain legal counsel. They throw the blame on the owner (of course), but there is just no reason why this management agency cant' be more professional. The property manager [redacted] is the worst! Doesnt answer emails regarding maintenance requests until days later. I could go on and on with all the disappointing points but I dont even think they deserve that from us.

All we can hope is that our legal counsel assists with the fair and proper resolution to this nightmare.

I live in Los Angeles and own a house in Glendale that Arizona Property Management & Investments has managed for me for the past four years. [redacted] and his team have proven that they are truly a first class realty company. Their knowledge, expertise, and follow-up are fast and consistent. They always take good care of my house and my tenants, while always keeping my best interests in mind. I highly recommend them!

This company is composed of really hard working people with an incredible work ethic and excellent level of professionalism.

this issue was resolved with the owner. Owner sent a request to Revdex.com to remove this dispute. Thank you.

We'd worked with another management company prior to being referred to Arizona Property Management & Investments. It was quite refreshing to finally have a company that is ALWAYS available and continues to pay close personal attention to our needs long after the contract was signed.

For three years, we have worked with you on emergencies, repairs, maintenance and new leases and have been very happy.

Arizona Property Management & Investments has managed my property for us since November 2008. Their excellent team made owning rental property a positive experience for us. Our tenants and property were well taken care of through the years. When our last tenant left in July we decided it was time to sell. We have always recommended Arizona Property Management & Investments. You have excellent teams and we appreciate all you have done for us through the years.

Dear Revdex.com Representative, This matter has been resolved. The owner has agreed to credit the tenant for the 8 days. 

The owner has a home warranty and we were in contact with them at all times keeping the tenant informed. The owner has credited the tenant's account for the 8 days he...

has requested in the amount of $346.66. 

Here is the portal conversation:

[redacted], T. — [redacted] The air conditioning was not coming on.  I contacted warranty company. claim number [redacted]. I will update  with progress  05/27/2014 11:09 AM - Comment

[redacted], T. — [redacted] warranty company set up appointment for service on 5/28/14 5-9 pm 05/27/2014 4:14 PM - Comment

[redacted], T. — [redacted] the warranty company was just out and  the compressor was bad. they work on the replacement. I will touch  base as details develope 05/29/2014 5:50 PM - Comment

[redacted], T. — [redacted] contacted service company for status  they will cover compressor replacement. with the exception of some services totaling 390.00 If you can submit to the owner contribution it would be greatly appreciated. the appointment is set for saturday  5/31/14 8-1pm 05/30/2014 2:46 PM - Comment

[redacted], T. — [redacted] got confirmation on compressor. set  appointment for first available Saturday 5/31/14 8-1pm. please coordinate for access. thank you 05/30/2014 2:48 PM - Comment

 

[redacted], T. — [redacted] service provider L&S air conditioning ###-###-#### 05/30/2014 2:49 PM - Comment

[redacted], T. — [redacted] called L&S to find out why they did  not show on Saturday. Let them know our dissatisfaction to no show, they would not state why. they are sending a manager out to property. He will call me to get access. told me appointment was between 9-1pm. I let them know I wanted the earlier appointment. I will let you know when he calls me to come out. Thank You  06/02/2014 7:25 AM - Comment

[redacted], T. — [redacted] we have credited your account $346.66 for next month for 8 days.  Today at 9:21 AM - Comment Tenant

[redacted], T. — [redacted] We have credited your account $168 to be applied towards next months rent. from 5/26 to 6/2. 06/05/2014 2:57 PM - Comment

Published to Tenant Portal