Calvert Heating & Cooling installed our furnace several years agoI am happy with the service Calvert has provided*** * was the Service Pro that serviced my system this month*** explained what he was doing and why Very pleased with *** * and Calvert
I have a membership that includes annual maintenance, which was just performed. The service guy, [redacted], was curteous, efficient, and respectful of my property. I have no complaints about Calvert (soon to be One Hour Heating & Air Conditioning).
I am following up with you regarding a concern raised by a customer of One Hour Heating & Air Conditioning. The issue was assigned an ID number of [redacted] This was the first that we had heard of Mr. [redacted]’s complaint. Our technician was at the customer’s home on...
May 28, 2015 and identified legitimate repairs that he diagnosed as being needed on the equipment. There is no quote for $3000 that is noted in our system. The customer has stated that a competitor did do repairs under the Trane warrantee which our company would have done as well. From this vantage point, I believe that the competitor may have done the needed repairs under the manufacturer’s warrantee and slandered our organization to the customer. As a reputable company that has been successfully serving our community for over 24 years, we will refund Mr. [redacted] his $99 diagnosis fee as a courtesy to him. Our technicians are trained to the highest level and approach every service scenario with the upmost level of integrity. We will reach out to Mr. [redacted] to assure him that we approached his repair scenario appropriately and that we are sorry that he has been directed to believe otherwise. If you have any further questions, please contact me directly at [redacted] Sincerely,
[redacted]One Hour Heating and Air Conditioning
This company installed a furnace/heat pump combo for me and I was very happy with their service. Price was reasonable, very prompt and professional, cleaned up after installation and were very nice at followup on questions I had about the new thermostat.
Calvert, now One Hour Heating & Air Conditioning installed a Trane Furnace and followed all manufacturers installation requirements. We are trying to secure an appointment with this customer to evaluate the exhaust pipes to ensure that it meets all specifications. If the failure...
of her motor is related to the installation, we will make sure that Ms. [redacted] is satisfied.
[redacted] and [redacted] were both very professional. They did a heater install and answered any and all questions I had. They explained everything clearly and cleaned up when done. I would highly recommend both the company and these specific installers
While the new Call-Center for One-Hour Heating and Air-conditioning is NOT local in Wilm, DE, and the phone rep mis-led me and sold me the wrong maintenance package; the Service Tech who came to my house, Craig S, was extremely polite and courteous, professional, knowledgeable. He clarified what the Call-center didn't, made calls and corrected things. He fixed the A/C problem and explained what had happened, and was very thorough.
I am responding to complaint ID # [redacted] This matter was closed and there should be no complaint. The client called to report that her air conditioner was blowing hot air when we came to evaluate the problem we saw that the refrigerant had leaked out. ...
She was accusatory to our company about the problem that we could have in no way caused. When we told her we would do the repair but she had to pay for refrigerant, she was irate. This is standard for any HVAC company. The client, [redacted] was not charged the $79 diagnosis fee nor did she pay it. It is clearly in our system as a $0 fee. In addition, we left a message on her home phone and on her cell phone on June 13th. And we made another successful attempt on June 15th when we told her that there was no fee charged and no bill would be sent. She was unhappy at that time as well, but there is really nothing else for us to do. Please let me know of any other questions. Sincerely, [redacted] [redacted] [redacted]
Calvert has been handling our home HVAC systems for many years and we've always been very happy with the installation and service. [redacted]. is great -- he's professional, knowledgeable and always gets the job done right.
I was very pleased with the thorough attention to detail and utter professionalism of Josh S[redacted] service. He took time to understand the 2 A/C systems and answers questions, providing exemplary service. Thanks, Josh.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to insure proper mailing address, [redacted]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
06/29/2015
To Revdex.com of Delaware:
I am very disturbed by how 1 hour heating misrepresented the facts about what happened at my house and with the attitude they have regarding this matter.
After I reported the incident to Revdex.com, [redacted] from 1 hour heating tried to reach me on Saturday June 13th and left a message to call him back. I did call back the same day but did not catch his name in the message and could not exactly tell who called me. The customer service lady tried to check who initiated the call but could not identify the person. [redacted] eventually called me back on Tuesday, June 16th. He maintained the attitude that he trusts his people and he is convinced that I have a leak on my system.
I actually consulted several service technicians about the possibility of a refrigerant leak happening shortly after tech performed a tune up and everybody’s opinion was that this should not have happened. I went further and had a tech from another company perform a leak test and fill in refrigerant.
No leak was found in my system and my air-conditioning is working well after a refill. [redacted] got really upset when I told him about the test and said that he will return the fee they charged me on June 12th. He also asked me if I would call him back in 4-6 weeks when my air-conditioning stops working since he is still convinced that I had a slow leak!
I did receive uncashed check few days ago from them; so to say that they did not try to charge me a service fee is incorrect and misleading.
I obviously will not ever consider 1 hour heating servicing my central air again, but this could happen to other customers and this company is not taking responsibility for the mistakes they make. Being rude to your customers and trying to misrepresent facts is unacceptable.
I have no intention pursuing this further, but I wanted to submit my response to their letter for the record.
I am also attaching the original receipt and copy of the check for the service fee I received back from them.
Summary: Calvert installed a new heat pump for the [redacted] on 2/23/2005 which included a 10 year parts and warranty through a third party. The third party warranty company filed for bankruptcy October 2009.
Calvert continues to honor warranty at no charge to the [redacted] as...
per original contract. Some significant repairs occurred resulting in the replacement of a Compressor and reversing valve along with some minor repairs including a circuit board and refrigerant leak. In the final year of the warranty, the [redacted] placed at least 12 service calls which started with a thermostat that was installed by Delmarva Power being wired incorrectly. We should have billed [redacted] for this service, however we waived this charge and the many more afterwards. Next service was for a filter, again not warranty, however the fee was waived.
One of my technician’s diagnosed a possible leak in the system, however one cannot be found. This spooks Mr. [redacted] because he is concerned, (as I would be in his shoes), that the leak will be discovered after the warranty expires and he would be stuck with the bill. We agreed to do a second search for the leak towards the end of the warranty, and at that time did indeed find a leak on the evaporator. The evaporator was subsequently replaced against Mr. [redacted]’s objection. After 9 years and 3 months he demanded the entire system, indoor and out, be replaced.
Several days later [redacted] complained that the system continues to run non-stop. We dispatched a technician who discovered no problems and the system is operating to specification. They called back next day with the same problem. We again dispatch tech who discovered that the Delmarva thermostat, (not our device) has failed and certain situations continues to operate the electric heat after the heat pump shuts down. Mr. [redacted] demands we replace the thermostat under warranty. It is not Calvert’s stat so we quote $568 (approx) for a new thermostat. Calvert is proverbially thrown from the house.
Mr. [redacted] calls two days later system still not working. I send my senior tech, 30+ years of experience, he discovers that the system is operating at factory specs and that a new thermostat has been installed by somebody else.
[redacted] calls again next day and says system still does not work. At this point I email [redacted] that we are at an impasse and there is nothing left we can do. I inform him we are not coming anymore.
[redacted] calls another service company and they proclaim the unit has a bad defrost board. [redacted] informs me that he had the board replaced and expects Calvert to repay him for the costs. Calvert hesitates as the board described is less than a year old and the failure of the board does not fit the symptoms described.
[redacted] files the complaint with DOJ / CPU.
[redacted] emails again yesterday says unit is still not working. Demands we come check it out.
Opinion:
The unit is a month or shy of 10 years old. US Dept of Energy predicts the life span of a heat pump is only 12 years and as such, Mr. [redacted]’s system is reaching the end of its useful life and certain components are prone to fail. This system has had more than its share of problems but Calvert has stood behind the bankrupt warranty company and Mr. [redacted] has not had to come out of pocket for anything.
Mr. [redacted] states he has higher than normal electric bill and he wants reimbursement from us. I think the electric bills are a result of the Delmarva thermostat and not anything on our part.
Obviously the repair Mr. [redacted] had the other company make did not work because he has since tried to place another service call with Calvert. As stated earlier, the symptoms described would not have been cured by the repair made.
In Closing:
Calvert has no problem honoring the warranty on legitimate service problems on the equipment and parts that we are responsible for. We can’t however make needless trips out every couple of days confirm nothing is wrong.
My family had a technician from One hour HVAC come to evaluate and repair our heater. He was there for an hour and quoted the repairs would come be quite expensive (nearing $1000) and that we should replace the entire unit. After setting a separate meeting with a sales man who urged us to purchase an expensive new system, we opted to get a second bid. The competitor arrived and asked if we would permit their technician to just take a look free of charge before discussing the cost of a new heater. The new technician looked at the system for less than 5 minutes and determined it was a simple fix- parts $45 +labor. The actions of the One Hour technician resulted in my family being without heat for two days during extremely cold weather and potentially could of have cost us over $7000. I would strongly urge anyone dealing with this company to get a second opinion before agreeing to any services provided.
Calvert Heating & Cooling installed our furnace several years agoI am happy with the service Calvert has provided*** * was the Service Pro that serviced my system this month*** explained what he was doing and why Very pleased with *** * and Calvert
Jim B*** of OHandAC - WD did an excellent job for us
*** was punctual, thoughtful, and full of good advice
I have a membership that includes annual maintenance, which was just performed. The service guy, [redacted], was curteous, efficient, and respectful of my property. I have no complaints about Calvert (soon to be One Hour Heating & Air Conditioning).
I am following up with you regarding a concern raised by a customer of One Hour Heating & Air Conditioning. The issue was assigned an ID number of [redacted] This was the first that we had heard of Mr. [redacted]’s complaint. Our technician was at the customer’s home on...
May 28, 2015 and identified legitimate repairs that he diagnosed as being needed on the equipment. There is no quote for $3000 that is noted in our system. The customer has stated that a competitor did do repairs under the Trane warrantee which our company would have done as well. From this vantage point, I believe that the competitor may have done the needed repairs under the manufacturer’s warrantee and slandered our organization to the customer. As a reputable company that has been successfully serving our community for over 24 years, we will refund Mr. [redacted] his $99 diagnosis fee as a courtesy to him. Our technicians are trained to the highest level and approach every service scenario with the upmost level of integrity. We will reach out to Mr. [redacted] to assure him that we approached his repair scenario appropriately and that we are sorry that he has been directed to believe otherwise. If you have any further questions, please contact me directly at [redacted] Sincerely,
[redacted]One Hour Heating and Air Conditioning
This company installed a furnace/heat pump combo for me and I was very happy with their service. Price was reasonable, very prompt and professional, cleaned up after installation and were very nice at followup on questions I had about the new thermostat.
Calvert, now One Hour Heating & Air Conditioning installed a Trane Furnace and followed all manufacturers installation requirements. We are trying to secure an appointment with this customer to evaluate the exhaust pipes to ensure that it meets all specifications. If the failure...
of her motor is related to the installation, we will make sure that Ms. [redacted] is satisfied.
[redacted] and [redacted] were both very professional. They did a heater install and answered any and all questions I had. They explained everything clearly and cleaned up when done. I would highly recommend both the company and these specific installers
Josh was on Time and did a great check on my heater
While the new Call-Center for One-Hour Heating and Air-conditioning is NOT local in Wilm, DE, and the phone rep mis-led me and sold me the wrong maintenance package; the Service Tech who came to my house, Craig S, was extremely polite and courteous, professional, knowledgeable. He clarified what the Call-center didn't, made calls and corrected things. He fixed the A/C problem and explained what had happened, and was very thorough.
I am responding to complaint ID # [redacted] This matter was closed and there should be no complaint. The client called to report that her air conditioner was blowing hot air when we came to evaluate the problem we saw that the refrigerant had leaked out. ...
She was accusatory to our company about the problem that we could have in no way caused. When we told her we would do the repair but she had to pay for refrigerant, she was irate. This is standard for any HVAC company. The client, [redacted] was not charged the $79 diagnosis fee nor did she pay it. It is clearly in our system as a $0 fee. In addition, we left a message on her home phone and on her cell phone on June 13th. And we made another successful attempt on June 15th when we told her that there was no fee charged and no bill would be sent. She was unhappy at that time as well, but there is really nothing else for us to do. Please let me know of any other questions. Sincerely, [redacted] [redacted] [redacted]
Technician was very friendly and knowledgeable. Very happy with service.
Rich G called to let me know when he was to arrive. When he came,he went right to work on my heater. He was very pleasant and knowledgeable.
Calvert has been handling our home HVAC systems for many years and we've always been very happy with the installation and service. [redacted]. is great -- he's professional, knowledgeable and always gets the job done right.
Did a great job installing our new heating system. They were on time, polite, and informative. The experience was very positive.
I was very pleased with the thorough attention to detail and utter professionalism of Josh S[redacted] service. He took time to understand the 2 A/C systems and answers questions, providing exemplary service. Thanks, Josh.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to insure proper mailing address, [redacted]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
06/29/2015
To Revdex.com of Delaware:
I am very disturbed by how 1 hour heating misrepresented the facts about what happened at my house and with the attitude they have regarding this matter.
After I reported the incident to Revdex.com, [redacted] from 1 hour heating tried to reach me on Saturday June 13th and left a message to call him back. I did call back the same day but did not catch his name in the message and could not exactly tell who called me. The customer service lady tried to check who initiated the call but could not identify the person. [redacted] eventually called me back on Tuesday, June 16th. He maintained the attitude that he trusts his people and he is convinced that I have a leak on my system.
I actually consulted several service technicians about the possibility of a refrigerant leak happening shortly after tech performed a tune up and everybody’s opinion was that this should not have happened. I went further and had a tech from another company perform a leak test and fill in refrigerant.
No leak was found in my system and my air-conditioning is working well after a refill. [redacted] got really upset when I told him about the test and said that he will return the fee they charged me on June 12th. He also asked me if I would call him back in 4-6 weeks when my air-conditioning stops working since he is still convinced that I had a slow leak!
I did receive uncashed check few days ago from them; so to say that they did not try to charge me a service fee is incorrect and misleading.
I obviously will not ever consider 1 hour heating servicing my central air again, but this could happen to other customers and this company is not taking responsibility for the mistakes they make. Being rude to your customers and trying to misrepresent facts is unacceptable.
I have no intention pursuing this further, but I wanted to submit my response to their letter for the record.
I am also attaching the original receipt and copy of the check for the service fee I received back from them.
[redacted]
[redacted]
[redacted]
Summary: Calvert installed a new heat pump for the [redacted] on 2/23/2005 which included a 10 year parts and warranty through a third party. The third party warranty company filed for bankruptcy October 2009.
Calvert continues to honor warranty at no charge to the [redacted] as...
per original contract. Some significant repairs occurred resulting in the replacement of a Compressor and reversing valve along with some minor repairs including a circuit board and refrigerant leak. In the final year of the warranty, the [redacted] placed at least 12 service calls which started with a thermostat that was installed by Delmarva Power being wired incorrectly. We should have billed [redacted] for this service, however we waived this charge and the many more afterwards. Next service was for a filter, again not warranty, however the fee was waived.
One of my technician’s diagnosed a possible leak in the system, however one cannot be found. This spooks Mr. [redacted] because he is concerned, (as I would be in his shoes), that the leak will be discovered after the warranty expires and he would be stuck with the bill. We agreed to do a second search for the leak towards the end of the warranty, and at that time did indeed find a leak on the evaporator. The evaporator was subsequently replaced against Mr. [redacted]’s objection. After 9 years and 3 months he demanded the entire system, indoor and out, be replaced.
Several days later [redacted] complained that the system continues to run non-stop. We dispatched a technician who discovered no problems and the system is operating to specification. They called back next day with the same problem. We again dispatch tech who discovered that the Delmarva thermostat, (not our device) has failed and certain situations continues to operate the electric heat after the heat pump shuts down. Mr. [redacted] demands we replace the thermostat under warranty. It is not Calvert’s stat so we quote $568 (approx) for a new thermostat. Calvert is proverbially thrown from the house.
Mr. [redacted] calls two days later system still not working. I send my senior tech, 30+ years of experience, he discovers that the system is operating at factory specs and that a new thermostat has been installed by somebody else.
[redacted] calls again next day and says system still does not work. At this point I email [redacted] that we are at an impasse and there is nothing left we can do. I inform him we are not coming anymore.
[redacted] calls another service company and they proclaim the unit has a bad defrost board. [redacted] informs me that he had the board replaced and expects Calvert to repay him for the costs. Calvert hesitates as the board described is less than a year old and the failure of the board does not fit the symptoms described.
[redacted] files the complaint with DOJ / CPU.
[redacted] emails again yesterday says unit is still not working. Demands we come check it out.
Opinion:
The unit is a month or shy of 10 years old. US Dept of Energy predicts the life span of a heat pump is only 12 years and as such, Mr. [redacted]’s system is reaching the end of its useful life and certain components are prone to fail. This system has had more than its share of problems but Calvert has stood behind the bankrupt warranty company and Mr. [redacted] has not had to come out of pocket for anything.
Mr. [redacted] states he has higher than normal electric bill and he wants reimbursement from us. I think the electric bills are a result of the Delmarva thermostat and not anything on our part.
Obviously the repair Mr. [redacted] had the other company make did not work because he has since tried to place another service call with Calvert. As stated earlier, the symptoms described would not have been cured by the repair made.
In Closing:
Calvert has no problem honoring the warranty on legitimate service problems on the equipment and parts that we are responsible for. We can’t however make needless trips out every couple of days confirm nothing is wrong.
My family had a technician from One hour HVAC come to evaluate and repair our heater. He was there for an hour and quoted the repairs would come be quite expensive (nearing $1000) and that we should replace the entire unit. After setting a separate meeting with a sales man who urged us to purchase an expensive new system, we opted to get a second bid. The competitor arrived and asked if we would permit their technician to just take a look free of charge before discussing the cost of a new heater. The new technician looked at the system for less than 5 minutes and determined it was a simple fix- parts $45 +labor. The actions of the One Hour technician resulted in my family being without heat for two days during extremely cold weather and potentially could of have cost us over $7000. I would strongly urge anyone dealing with this company to get a second opinion before agreeing to any services provided.