Arrivia

On June 25th, I spoke with Joel S concerning a 6 person cruise package for $3,199. The $249 down payment was made and on July 21st a monthly payment of $122.92 was to brefundJoel said he'd follow-up with a call within 3 days to go over the program and how I can use everything. I never received the call or additional information about what I bought into. After Joel failed in his promise to follow-up with me, I called *** and *** to cancel and receive a refund as I was feeling uncomfortable and insecure in my business dealings with this company. I did not feel confident that they would standby their other promises as they failed to get me off to a good start. On August 16th, I spoke with Juan for over 45 minutes in order to cancel, he stated that only a manager can cancel and that she would have to give me a call back. Stephanie C called at 7:10 p.m to state that she would cancel everything but that she would not be issuing a refund of the amount paid. I asked why I couldn't receive a refund when I haven't used the product/service and they failed to follow-up as promised. This further confirms my feelings of fear after not hearing from this company.

I am done dealing with these people. Customer Service department is a joke. I was talked into buying the 40000 point upgrade package in May 2019 and have since called them as of 5 Aug. 2019 and told them I wanted to cancel and stop payment on my credit card because I've had to adjust my finances also its just a bunch of over priced vacations that I cant afford and there are only minuscule discounts The person on the other end kept repeating "you entered an agreement and they would not stop charging my card." I told them my next two calls would be to the Revdex.com and my card provider and hung up on them. I have paid them since May 2019 but I haven't requested a refund or used any points I just asked them to cancel my membership and stop charging my card. It appears from the reviews that most get no satisfaction from this company. Beware. I rated 1 star because you have to leave a star rating.

very disappointed in this company. I've used them for all my travel since 2011 until today when I tried to book a flight. They are not for veterans or any military personal. Very rude and unprofessional and not willing to help. I will not be using this company any further.

It's pretty bad that I feel the need to do this but this company makes me so uncomfortable now that I feel the need to cover myself. I purchased the upgrade without doing any research, pretty dumb of me, but I had the foresight to check the terms and policies. I purchased the package on 06/29/19 and realized that I had 10 days to review my purchase and decide if I like it or I could cancel with a full refund. Today, 07/08/19, marks the 9th day and they do not want to talk when you're trying to cancel. I called and was on the phone almost 45 minutes before the process was done, or so I thought. I logged in a few hours later and my account is still active. I called once again and was placed on hold for another long wait. After I got someone and explained my situation, I asked for a confirmation number or email to confirm my cancellation but was denied. Honestly, I don't trust that it has gone through but I'll use this review along with my phone records and emails to file a formal complaint if anything shady happens. I feel dumb for thinking that a company that focuses on the military wouldn't be so scandalous. FYI, if you call to cancel, be firm and aggressive, because they will try their hardest to change your mind. My reason for cancelling was my travel agent had much better prices and the saving points they give you can't be used at your leisure. Only a certain amount goes toward your purchase, a small amount. They keep saying they'll match but I thought we were paying for the lowest possible vacations already. In the end, read the guidelines closely before you agree to anything. Glad I read the terms and got out in time. I hope they close it like their contract promises.

I feel pretty much played by Our Vacation Center, who is in contract with RCI. Me and my wife purchased one of their RCI Travel Packages which is sponsored by Wyndam Worldwide Corporation last August. We were locked out of our account a total of three times. The first two times there was no reason. The package we purchased was 2000 savings dollars, a cruise, and an all inclusive trip to a Mexican Resort Mayan I believe it was.

In November we used their service to book a hotel for a trip to Niagara Falls NY. I saw a decent priced Super 8 that was described as North 15 miles from Niagara Falls.. Being since we are from the United States, North I figured was NY, Maine, Ect. Upon getting the confirmation I noticed the address to have been Canada, which would not had been a problem if we had passports. I Immediately called to solve the issue and request a refund and rebook the Super 8 which was listed in NY. The representative I spoke to, informed me it would be taken care of, and to dispute the charge on the credit card. No problem did that. Except it created a slew of problems. 8 months late I tried to log back in to look for a hotel for our drive to Florida, only to be blocked out again. I called the costumer service number and no one could figure out why the account was blocked after all I never missed a payment.

Three Days later we received a voicemail concerning the dispute on the card, which we were instructed to do. I explained to the rep those were the instructions I was given if it appeared. I also checked my statement to see we were still paying monthly totaling a little under $1000 for service we had no access too and had no idea we had no access to them. I asked why we were not contacted, and the response was "The credit card owns the payment". I explained to the rep, that if they were still able to charge the credit card, its safe to assume the credit card is being paid, at which he said yes, so in essence not only do I own the account, I own the payment. I then asked to just cancel the membership and was told the membership could not be cancelled unless I ended the dispute or paid $125 directly to them. I declined as I did only what I was instructed to do. The rep then said if this is what I was instructed to do there was no proof as the rep I talked to prior concerning the cancellation or refund, never opened a ticket in regards to the request. He even informed me, payments would still be charged to my credit card, but I will not have access to service. I explained to him, I would go different routes if need be, via Revdex.com, RCI< Wyndham Worldwide, or reaching out to the International Cruise and Excursion Gallery directly. He told me he was very apologetic and his hands were tied, but his manager could potentially solve the problem after some research or what could be done, and I would get a call back within a few hours. Its now going on three days.

This issue could have been solved in November at its occurrence, but since there was no communication, no letter, no email, no phone call for 8 months, a total of $784 (now $900 as of the recent automatic payment) has been paid to get no answers, no help, nothing.

In fall of 2017 my wife and I were given a 5-Day, 4-Night Cruise for Two certificate when we upgraded our timeshare. I called and activated the certificate, with a gentleman named Lewis. After explaining all the details to me, Juan stated that we had until May 12 of 2019 to book the cruise, and another year after that to travel. I wrote all of this information down and updated my calendar.

On May 12, I called to book the cruise and spoke to a gentleman named David. He informed me that the certificate expired in February. I explained to him that I was given a deadline of May 12. He said that he would look into it and get back to me.

After 5 days of waiting, I called back. I was told to call back because David was out of the office and would not be back until tomorrow.

I was not able to call back until the 28, when I spoke with Ian. He informed me that the certificate had expired on April 1st. Different than what David had told me and different than what I was originally told by Juan. Ian did offer me to pay $99 to extend the certificate for another month. At this point I asked for a manager. Ian said that his manager would tell me the same thing. I informed him that I would still like to speak to him.

Carlos came on the line and took my information. He was able to see when I activated the certificate and accessed the recorded call that I had with Juan. When he returned he verified that I was indeed correct and would have to escalate the issue to get the certificate activated again.

I should not have to have gone through this. However, thank you Carlos!

If it weren't for Carlos...1 star review.

I am a lifetime member of ICE. When I paid for the membership, it came with four 7 day cruise/resort certificates. I believe that one of the certificates was restricted to the Vidanta resorts which this company seems to get highly discounted weeks from. The others you could use at a limited number of other resorts and for cruises. Problem is I decided to book a cruise which was available for $0 on their website using one of the certificates. When I went to book it the travel agent told me that the certificate didn't include "govt. fees and taxes and port charges." She then falsely told me that these charges amounted to approx. $545 for two passengers. This was untrue. The port fees, taxes etc. were only $92 per passenger (as I learned at the Carnival website). After repeated calls, I was told by an agent that I had been charged for a portion of the cruise fare called the "non-commissionable fare." I have never received a copy of the invoice (paid by ICE) so I don't know if he was making it up or not. In any case, a $0 cruise which I paid for by redeeming a 7 day cruise certificate ending up costing me more than $500. IMHO, this company is engaging in false and deceptive business practices to sell memberships. They feel free to make misrepresentations during sales pitches and break their promises at your expense.

We were promised 4 nights in Cabo if we booked a cruise through ICE. After booking the cruise Cabo was not an option. They will not resolve the problem nor cancel the cruise. ICE has not honored all of the bonus offers from the cruise line. We have spent numerous hours dealing with this agency. This is a horrible reflection on USAA to use the as an agency.

Booked a cruise though Privileges Redemption through a timeshare meeting at Marriott. First of all the cruise was supposed to be “Free” After booking, we got a charge of $187.00 Which is still a decent deal. We purchased the insurance in case of any changes @$169.00. Turns out we need to change our date because our son is going to have his first child then. I’ve called several times to change our date. We are 6 months out from sail date. I keep getting quotes from $100 to $487.00 just to change a date! Even Carnival has NO charge at this point. But, they tell me if booked through another agency, I need to deal with them! I keep calling them to talk to MY agent “Ismael” and he will NOT return my calls! I’m frustrated, don’t know why all the extra charges? Would simply like to change date or get a full refund! For cost of the “Free” cruise and the insurance that seems useless!

This organization provided extremely poor service. I experienced several mess-ups .
First, the booking agent sold me a travel insurance policy claiming that it covered cancellation for any reason. When I later tried to cancel, I found out that it didn't.
Second, I was told that there was a record of that call and it would be reviewed. I didn't hear back, so I called, and there was no record that I had called and asked for a review.
Third, there were Two charges on my credit card for the final cruise payment. The lesser one was not identified as Holland America or RCI, but by Our Vacation Center. When I called to inquire why there were two charges by two different entities, I was told that the charge was split so as not to be rejected by Visa because it was too large. Then when I opened my credit card statement this month, the lesser charge had been refunded back without explanation.
Finally, I got an e-mail detailing the final cruise receipt, and it said that I still owe $60 for insurance. I had already paid for travel insurance. I have no idea why another $60 is due.
I would advise anyone to NOT use RCI Travel. Extremely poor customer service--potentially shady.

it was just a month ago- February 2019 I got a call from a male who was very convincing that I would benefit from the RCItravel package.. Sounded good for extras on travel so I agreed. THEN I read reviews from prior customers that paid big bucks for these extras. It appears that cruises and vacations have added and unexpected expenses or the travels had not met expectation. I called today March 25, 2019 to cancel the account. Another male spent considerable time asking me to reconsider. He was willing to reduce the monthly fee and extend the time period. He reiterated many times how I was losing the $579 I had already paid and the advantages that I was to receive. I was clear that I wanted the account closed and no further money added to my credit card. The account was closed. HERES THE ISSUE. I had this for a month, took no cruise, no vacation, no bookings of any kind, and no use of their savings - whatever that was. It was made very clear to me that under no circumstances was I to be reimbursed for the money I spent. So tell me what services did I receive to warrant the expense of $579? Use Expedia my friends.

A travel package was purchased through RCI Travel in October, 2016 for $3,969. As part of the travel package a cruise was booked in May, 2017, with an additional cost of $2,551.95. Travel insurance was purchased with this at a cost of $469. The cruise was local MS River for 2 adults. In May, 2017, I provided my mother as the second adult but stated that she may not be able to go as she is elderly and that my sister may go in her place. In January, 2018, "Marina" was advised that my mother would not attend and the name needed to be changed to my sister. She claimed it would cost $250 to change the name, however, I did not have that information in writing. She was to send it to me in writing.
The next employee I spoke to referred me to CSA Travel Protection to change the name, however, they indicated that they do not handle changing the name of a traveler for RCI Travel. In June, I spoke to the next employee "Phillipe" who stated that it would now be $1875 just to change the name. I traveled alone. I never received any information from Marina regarding the first quote of $250 to change the name. I finally got a supervisor on the phone who stated that RCI Travel does not release this information in writing. Letters were sent to RCI CEO Gordon Gurnik in New Jersey, the office in Scottsdale and their Administrator in Scottsdale, AZ on July 27, 2018, requesting a refund of $2,268.23 for the second passenger of the cruise. A claim was also filed with CSA Travel. No responses were received from anyone at RCI Travel even after expressing the dishonest customer service involved in detail. A letter was sent from CSA Travel Protection demanding a medical doctors written diagnosis and signature as to Mom's health condition. Of course this information is intrusive and not their business. They were asked to change the name 6 months prior to local travel and not only refused but lied about who would handle that. RCI Travel operates at high profit with poor product disbursement. They're despicable!

Purchased an upgraded Destinos Membership for $7,290 in November 2018. (Contract ***) Learned in December 2018 that we now have 2 memberships - $2,610 for the first one. (***) Per Destinos they cannot be combined.
Was given a week at Grand Mayan Cabo 10/19/19 - 10/26/19. I called for confirmation 12/21/18 and it is for wrong location - Nuero Vallarta. I requested a correction 12/21/18, 12/26/18 and 1/5/19. *** of Member Services said on 1/5/19 that I am correct and would receive a corrected reservation by 1/8/19.
I have not received it and would prefer a refund of the $7,290 November purchases. I will keep the $2,610 membership that I have received a benefit from.
I have not utilized the $7,290 contract INE 8518.

We paid in US dollars.

Thank you

Bought a travel certificate and it came with $1300 vacation cash. Booked flights through RCI (expensive!) on Sept 11/2018 and was promised vacation cash rebate. No sign of the cheque. There is a recording of the call stating that I agreed to have the flights allocated to an RCI account other than mine and that is why there is no rebate being issued. This of course make no sense and is borderline fraudulent.

I am absolutely livid with ICE for providing me a complimentary vacation which I had booked and submitted my time off request which has now since been approved. ICE refused to acknowledge their insurance offer to me which I had accepted and have cancelled my trip without my approval. ICE refused to provide me documentation to support their cancellation which was expected to be in a terms and conditions that was not advertised. From my point of view, it seems that they provide the trip and the travel insurance to hook the customer, then remove the insurance so the customer must find their own or be forced to lose their payment for the vacation.
Everything seemed clear, but was not, and the customer service representative insisted on telling me that his calling was all the notice they needed to cancel my trip and that his word was recorded and the trip would be cancelled.
I require the the recording of the conversation that I was recorded on by ICE of which the representative repeated multiple times that the call is recorded and I have been notified.

In January 2018, we purchased a travel package which sounded too good to be true. The agent was VERY responsive to our voicemails and additional questions. It included a premium cruise, nightly resort, and bonus cruise. The package was quoted as $5,189. We realized that this company was garnishing our credit card for $185 come out monthly. We were told these were the payments for the cruise. By April 2018, we have paid a total of $5929. We then began trying to get a hold of our agent. We have never again heard from him and we have left no less than 20 voicemails for him. We started calling and would speak to anyone to explain our issue. We would then be told we have to take it up with our agent. Who would never return our call. We can't even get a manager.

In July 2018 we called in to use the bonus cruise certificate. This FREE cruise cost us ANOTHER $1,088. We only paid because the price was better by $100 or so than calling cruise lines directly. Stupid us.

Now in September, we have their accounting department calling us to say we are behind on our payments. We have paid a total of $8,165.75 for this $6,591.75 travel package. And we are ECSTATIC to have them calling because we can finally get this resolved, right? No! They stopped answering our voicemails when they realized we have overpaid by $1,574. The only reason the garnishment stopped is I turned off that credit card. And they still haven't called me back.

In early September I filed complaint #13056558 against International Cruise and Excursions due to their misleading and deceptive business practices. The company stated in their response that they would refund all charges but since that time they have only refunded $648 and I paid well over.

My account has been charged since March of 2017 for some sort of vacation package that is not valid. I went to a Vida resort and they had no idea who or what this package was. I have been overcharged for what I purchased and am requesting that the charges be stopped immediately and that my account be credited with the over payment amount.

I have been called several times about there travel club I have told them I am not interested. Then Last night Amanda calls me a week after someone else called me to verify my information. She did not state the call is recorded for quality and training purposes. She proceeds to tell me where I live and I cut her off before she could get in her pitch. I called back and was told they have marketing campaigns it seems they want to call weekly. When asked to not be contacted they stated that they are the only ones that take the Military Star Card. I asked to be put on the do not contact list so I was told oh he put me on the do not call list which was not the do not mail list or the do not email list.

I was deceived into purchasing an "RCI Travel Subscription"by Sal ***. Having been an RCI member since 2005, I trusted I was dealing with RCI directly, only to find out RCI Travel Sub. is a subsidiary and not managed through RCI. The reason I purchased was for the following reasons, none of which have been made available as promised by representative Sal ***:

#1 - $4,300 “savings dollars” that have not been added to our account since the August 9 inception.
#2 - I was promised $400 in vacation cash, which has not been added to our account. Of the numerous times I have tried to access Sal, a “Vanessa” tried to help me activate the vacation cash, but was unable to do so. She stated Sal would have to help me with that.
#3 – A luggage voucher that I was promised I would receive through my email, I haven’t received
#4 – Sal stated he would be my contact for making reservations, answering questions, etc. For over 6 weeks I have dialed his number, only to be connected to his voice mail stating he is “out of the office”. I have been in touch with numerous representatives that have stated he is not out of the office and have left messages on my behalf for him to contact me, and could see where messages were left for him to contact me – he hasn’t.
#5 – Sal promised to cancel my reservation I made prior with RCI, and re-book at $1,500 and reimburse my exchange fees. He stated he would call me August 10 at 5 p.m. to book with RCI Travel, he never called. I have since learned this was a lie, since RCI Travel Sub. does not have the authority to cancel RCI reservations and the resort “Gran Bahia Sian Kaan” is not available to book through RCI Travel Sub.

Prior to the recording of my accepting the terms of my subscription, Sal stated not to mention the additional promises (luggage, re-booking and refund) he made me, or the recording would have to be stopped and started again. I do, however, have proof of his fictitious offers in email correspondence with him.