Arrivia

I am currently deployed in the Air Force. Back in 2016, this company scammed me into a deal to get a package of so many points towards a vacation of my choice. With this program of a few thousand dollar price, I would obtain points in the program that I can use and it would be a monthly charge. I have never been able to use these points therefore I stopped making payments on the account. I have tried calling the company to see what they can do for me and they either hang up on me every time or they say there's nothing they can do unless I pay the remaining balance. I do not recommend any other service members to get caught up in this scam and would simply like my money back that I paid into the Gov Vacation Rewards program. I have never used any of the services provided and therefore believe I should be able to get a refund since I paid money for services never rendered.

In December, 2017, we agreed to review their services. We were told that if we chose not use them all we needed to do was contact them in less than 10 days and the charge would be removed. 3 days later we called and notified Our Vacation Center that we did NOT want to use their services. The representative assured us the charge would be removed in 7 - 10 business days. It wasn't. We called again and also initiated dispute processes with our credit card company. After much wrangling, Our Vacation Center removed their charge. Then, they processed another monthly fee against our credit card a month later (an installment charge). We called and again were told that in 7 - 10 business days the error would be corrected. It was not. We, again, contacted our credit card company and, at that time, placed a block against Our Vacation Center and any of their many other "names". This month, May, we again have another "installment" charge on our card. We have again notified our credit card company and we have again spoken to Wayne in their Finance Department. He, as do all the others, must send a message to their supervisor before anything can be done. We have NO contract with these people and they continue to try and bill us for "installments" on a contract. I feel we have done more than enough to stop this process and yet it continues to occur.

I booked two resort stays for July 14 - 21st, 2018 at the Saratoga Resort Villas in Kissimmee FL. Upon double checking the booking, I saw that one of the bookings changed the date of one of my reservations to a week earlier in July. I called within 24 hours of finding out that ICE's system changed my reservation and talked with an agent who advised me that the week I wanted was still available and that I needed to cancel the incorrect booking and wait for the points I be used to book the reservation to return to my account within 24 - 48 hours. I asked could the dates be just changed a but the rep told me that I had to cancel it. I checked over the next few days to see if the points had returned to my account, be and they had not as instructed. I called my assigned booking agent and left two messages which were not returned as of this date of filling. I spoke with an agent that said that the people on the back end had to put the points back. After nearly a week of waiting the points were placed back in my account, however the reservation I needed was no longer available. I spoke with two agents explaining this oversight and neither could help me. I spoke with Omar, a manager on 7/15/18 who told me that they could have changed the dates when I first called about the discrepancy and told me that there was nothing that he could do beyond offering me first $300 in savings credits and then $500 in savings credits neither which were accepted. Omar discussed that he would pull the tapes of the conversation to verify my claim of staying that the agent I spoke with initially told me that I had to cancel the incorrect booking date when I asked if it could simply be changed. Additionally another agent that I spoke with told me that the dates of booking do sometimes change in their system, so this is a known problem.

I signed up for the direct access travel club portion of Sears vacations in August 2017. My membership was for their Ruby Package that consisted of an initial 3year base of $3000 in monthly payments that would then convert to a $50 monthly membership fee, as well as additional membership benefits and 2 additional “free” resort certificates. At the presentation and before signing I asked what their cancellation policy was and was told that after the 3 business day period had passed I will not receive a refund, but I will be able to cancel at my own loss. Following the presentation I saw some unfavorable reviews and checked again on their cancellation policy and my account on a call with customer service, and this was again repeated to reassure me. I recently booked my first and only vacation through this membership, but I called to check that using this certificate and completing the trip won’t prevent me from cancelling later on or incur additional fees aside from the 1000+ I’d already paid for the membership, and was once again told I’d be able to cancel. I would just not be able to receive a refund. Tonight I called to cancel my membership, and was not allowed to. I was repeatedly told that I signed a contract with them for the 3 years and I would have to pay the outstanding balance on the 3000 in order to cancel. The agent I spoke to made it clear that whether or not I had used their services I would not be allowed to cancel. Their cancellation policy only mentions the 3day period but did not state that no cancellation may occur after that time has passed at a loss or otherwise. I mentioned that this information was misrepresented at every step of the way by their agents, but they refuse to honor the “oral promises” made by their agents. I asked to speak to a supervisor who repeated the 3day period statement, but did not acknowledge that I entered into this agreement under false pretenses. They also claimed to not have a cancellation department. I can provide the documents I have on hand.

I cant book my cruise online because it is marked as expired as of May 3, 2018. Ive been paying $159 every.month for a year for thwas vacation certificates. A payment was taken from me by them today 5/4/2018 so my certificates should not be expired if they are still taking payments. When I called on 5/3/18, I spent a long time trying to find an affordable cruise with Sam. She could not renew my certificate status online but said she could over the phone and she could not tell me the value of the certificates. I should have been able to book my two expired vacation certificates yesterday when I tried online in my account since the deadline was yesterday. I did not get much assistance over the phone yesterday. I have already informed USAA of my complaint. Please contact member travel priveleges and have them restore my online certificates for at so I can find and book my own vacations online. Also, Over the phone, they are asking for a lot more money to book my supposedly covered cruise vacation for 2 certificate, on top of what Ive been paying the last 12+ months. Thank you so much. ***.

I went to an presentation on 3/4/2017; at this time I didn't enroll in the vacation package program. I was later called by a representative and stated that he would provide me the package for a discounted rate / payment plan monthly to be set up and I would receive a voucher for a either (2) 7 days stay at a resort or a 7 day cruise. On 4/30/2018 I contacted the customer service call center to redeem my voucher for the 7 day cruise. I was responsible for paying for the government taxes and port fees. Fine I paid the amount. I was then told that I was responsible for paying for the remaining balance of the package before using my voucher. I advised the rep that I was never advised that I would be required to pay any packages off before redeeming an "free" voucher for signing up with their packages. Over a year I have automatic withdrawal come out my account for me payment and haven't used any of the program benefits. I am requesting for a refund of all payments that have been made on the account due to false advertising of their product.

I was contacted by a Government Vacation Rewards representative by the name of Victor N in reference to a special vacation offer at the Grand Mayan in the Mayan Riviera, Mexico. The price of the total package was to be $693.00 and a deposit of $93 was paid and a payment arrangement of $150 for four months was established. Mr. N mentioned a series of upgrades that were to be provided with the purchase of this vacation however when I received my detail confirmation two days later none of the upgrades and special offers were listed per my confirmation. I contacted Mr. N and requested a cancellation however he was refusing to provide me with one and kept attempting to ensure me that what he sold me and what he stated would be offered. Since he would not provide me with a refund and kept attempting to sale me I requested to speak with a Supervisor and he denied me the opportunity. He told me that no Supervisors were immediately available and that it would be a wait. I advised him that I would wait because I wanted to be ensured that the vacation package was going to be canceled and that I would not be charged in the future. Instead of allowing me the opportunity to speak to his supervisor he subsequently told me that one would not be available and hung up on me. I attempted to call back in to the company and no one would allow me to speak with a supervisor but instead kept transferring me back to Mr. N. When I called in from another phone I was finally able to speak with someone and advised them that I wanted to speak with a supervisor and not transferred to Mr. N. I was advised that a supervisor was not available but that I would receive a callback in 24 hours. Minutes after completing the phone call Mr. N began to call me repeatedly. Initially I answered assuming that it may be the supervisor but after learning it was Mr. N I neglected to answer the phone. Yet and still he called me in excess of ten times.

The company misrepresented themselves. They sell 'travel memberships' using the name Sears Travel. The also misrepresented their services. During their sales pitch they claimed to be a premium travel service. I tried once to book a vacation using the service and after the resort was booked I was told that the only flights that I could book to get to the resort would take 2 days of travel, with a layover in an airport in Mexico. At that point I had to cancel the resort I had booked which was a total hassle. Since then I have ask several times for a refund. The reps tell me that I can't have my money back and that I pisrchaed a 'membership for a clib', however what I was told I was buying and what I got are two different things. This is not a premium service, the deals aren't as good as they said they would be. There are always additional costs and fees tacked on that bring the prices back up to regular market price. So I basically paid over $2000 for nothing and am still paying $112/month. If I cancel they won't give me back the $2000 I've already paid, even though I haven't used their services. This is a scam, these people shouldn't be able to misrepresent themselves as a credible company, Sears and they shouldn't be able to get away with ripping people off. They charge for a service and they don't provide any service.

Purchased airline ticket from JFK to Tokyo. Missed return flight & had to book new flight home. Per policy did not refund money.
Booking Re: ***Booking Conf: *** missed return flight and Cathay could not reschedule flight for almost a week. had to purchase ticket from another airline. Pursuant to policy I was due a refund less penalty. After contacting Cathay they informed me the refund would come from travel agent. I have written to them several times including letters from my attorney and have had no response. When I spoke to them initially they indicated that I could book another flight by March for either myself or my daughter. However, that is not what the policy indicates and I do not fly to Japan regularly. The flight was $2,307.98. I am requesting a refund of $1,153.99 less the penalty of $300.00

I originally called in January and spoke with David M regarding purchasing a package. On 3/8/18, I purchased a package with this company, through David M, for travel, through my military banking system, USAA (should be trusted right? No). I specifically asked were the resorts all-inclusive? He advised me that they were all-inclusive. He also stated that once I switched from the 12 month plan, to the 18 month plan (which I did on 3/27/18), my payments would be $127.72/mth, after paying the $199 down. Well they charged my account $175 on 4/7/18. Additionally, I made a payment of $$600 on 3/27/18, to make my payments even lower (should've been $83.33/mth--when I was charged $175). They have lied through this entire process, which I found out today, after speaking with a representative other than my initial agent. I would like a full refund of my account and they are telling me that I had to do so within 10 days of purchasing. However, they keep telling you that you can't do things on your account until it's established in the system, which was after the 10 day time frame. They also said that I would have access to look at the payments made on my account, and I still haven't received the information from that either. They have lied and given me false information.

The RCI Travel Packages company sent me information about purchasing a travel club membership that would allow for inexpensive premium vacation opportunities for an enrollment fee of $1700.00 with down payment of $299.00, with the balance to paid in tem monthly installments of $140.00. They offered incentives to purchase the membership, i.e., $2200.00 in "savings dollars," which are cash discounts that can be applied to purchases from the online marketplace, two cruise certificates, and a premium resort certificate. I informed them that I currently own a points-based timeshare that uses RCI as the exchange network that also includes subscribing platinum membership in the RCI network. I was told that I should this as an enhancement to supplement my RCI platinum timeshare membership that would not otherwise be available. While I was hesitant at first, I decided to take advantage of this offer. I received a welcome letter with program and login details within 1-2 weeks. However, a short time after receiving that information, I decided that it was not worth it and sent a cancellation request. I was then contacted and offered more incentives to keep it. After reconsidering this, a few days later, I decided to keep it. Now, I have since found out that the most, if not all, the benefits of the program overlap with what I currently have available as a RCI subscribing platinum member. I have already paid the down payment of $299.00 and one month at $140.00 that they have refused to refund per my request.

I purchased a Select Access Membership ***, which I cancelled by certified mail in the 10 day cancellation period per the agreement. I received a called from a gentlemen named Albert saying he was customer support from Government Vacation Rewards (***) and to call to complete the cancellation process. I called that number back on 3/16 and spoke with Eric and he stated he completed the cancellation and that the $300 down payment charged to my Military Star Card should be returned in 5-7 days. I told him at the time I had a family event and my own illness that caused me to have to make this cancellation and that I was already sick and being inconvenienced while having to bring on the phone with him since I had honored to contract cancellation terms and drafted a written letter. I thought the matter was settled only to have the original sales person call my phone and leave me three voicemail messages and on one of them telling basically that she heard I cancelled and that she needed to talk to me in order to complete the cancellation. I’m honoring the contract but the company is not! Because they charged my Military Star Card with an additional $158.25 on 3/21/2018 even after I was told by phone the cancellation of the Select Access Membership was complete. I’m requesting that Government Vacation Rewards return to my Military Star Card the $300 and $158.25 per the agreement.

I purchased a Resort Certificate through the business Our Vacation Center who is a travel company under *** which is a military affiliate credit union in August 2017 and on March 2018 I requested to cancel the certificate before it expires August 2018. I called the company on March 7, 2018 and talked with a supervisor who in turn told me that the certificate was cancelled and to expect a refund in my *** acct. I called back on March 12th and talked with Hosea ext 1972 who in turn informed me that because the credit was declined from *** they issued a paper check for the refund. On March 14th I called the company back and once again talked to Hosea who I asked to resubmit the electronic credit through my credit union since the check hadn't been received and he alone with a *** representative on the phone assured me that the credit was issued and I would be receiving my funds. As of today March 22nd I have received a check which the company put a STOP PAYMENT on but NO credit has been issued through my credit union. I am obtaining legal representation as it should not take this long to receive a credit for an issue that started on 7 March. Michael Dunn, Senior Finance Manager was also made aware of my issue.

I got reservation through RCI travel company to booked two nights to stay in the hotel in Ramada San Diego Airport with the agreement that I can cancel within 48 hours. I did the hotel reservation Saturday March 10 2018 then by Monday March 12 2018 I called them to cancel my reservation. But, every person I talked to said I can't cancel my reservation. It's been eight days already they giving me the same reason that they will call once they are done reviewing my conversation when I made my transaction. They said the Escalation Department will make the decision. The reason Why I want to cancel my reservation, the person who did helped me that time his name George wasn't clearly enough to explained to me that they were using my own RCI points to booked the hotel. He told me and to my husband as a Platinum member of RCI we have points with them that we can use as our privileges for being Platinum. It wasn't true they took 53,000 thousand points from us that equivalent for one week reservation in 5 stars resort 2 bedrooms with full kitchen. Also, he charged me for 68.00 something for transaction fees. Now no one call me to let me know about my complains if they are working it. They are dragging their feet to give my points back. Please help me to resolve my complains and I don't want this to happen to other people. Thank you in advance for help and consideration. Sincerely Yours, ***.

was contacted by this company through my USAA membership so I thought I was dealing with a legitimate company. They offered me a travel membership to include the following.
1. 5 Hotel savings certificates (these were extra special savings that supposedly you could not find anywhere and at a special discounted rate).
2. $49 week condo offerings at various times during the year.
3. Price match guarantee on all resorts and cruises
4. Quarterly specials where hotels and resorts are offered at prices as low as $6 per day, these were to come out quarterly in email notification.
5. 7 night cruise. I asked if this was just interior cabins and was told no, it include balconies on some ships but is different for all ships.
6. 7 night resort stay plus an additional $700 travel cash or 7 night cruise.

Cruises did not include taxes or port charges.

I could begin using the service immediately and pay on a monthly basis with no fees but I could not use a resort stay or cruise unless so much of the membership was paid for.

I thought we would get started and used a certificate for 3 days in the gulf coast. Thought we were getting a deal as they show so much of a discount off normal price. Problem is you can buy same thing without a membership from any number of services online. Had problem due to hurricane and they left us high and we without any help on getting out of area early.

used second certificate but had many problems as we kept finding on regular sites for cheaper, some as much as $100 cheaper and these were supposed to be extra special.

Have sent in 6 emails complaining about service, after each one, someone calls me back promising to help me with cruise and resort. after each one, no one has ever called back with any help. Even supervisor 2 days ago said problems should have been resolved but nothing they can do except talk to management in AM and then call me back. Yes as with the others, not a single call back. I do have copies of all correspondence and all promises yet have nothing

I was phone solicited by this company and represented as RCI Travel Packages. Since I have been a member of RCI for many years, I listened to him. The package offered was one premium cruise or two 7 day cruises, (1) 7 day resort vacation, vacation cash, and a 7 night El Cid resort vacation
all inclusive. My wife likes balcony rooms so I verified several times that the cruises would be balcony with no extra charge. I talked to my wife and referred my brother and sister in law and we called back and both purchased the package the next day. (With a different rep) Soon after we booked the El Cid part and bought non refundable airfare. When starting to book one of the cruises, we started to get excuses. We didn't promise that, it is too early, check back, etc. Finally I had them listen to the original recorded phone call. They admitted he had promised that but said he shouldn't have. Referred me back to the sales office. When I called I was either put on hold and never came back on or got hung up on in the call transfer. Finally a supervisor called me back and said he promised it but shouldn't have so they would just refund my money. I explained we had non refundable air fare and that wasn't an option. I also had stuck my neck out and got in-laws involved. He said that was all he would do. I informed him I had filed a complaint with FTC and intended to see it thru. A few days later I checked the website for cruises and the Alaska cruise we wanted showed balcony available with no upgrade charge. I thought maybe the complaint had done some good. I immediately called to book the cruise. They said it was not available. I sent a screen shot of it to them. It went to ***. Her number is ***. They admitted they saw it but said there was a glitch in the system and still wouldn't honor it. This call should be recorded also. I will forward a copy of the screen shot if you can attach it to the file and instruct me on how to send it.

We were contacted via telephone and solicited to purchase an RCI Travel package. Initially, I said no because we just purchased the Wyndham Vacation club, we also had multiple cruise vacations booked and told Mitchell (the salesperson) as much. He told us that we would be able to flip the reservations to RCI and save money with this purchase. I contacted RCI and spoke with Karen, she helped us with the first cruise in September/October with Princess, the transition was easy, no problems at all. When I called back to have her help me with our next trip with Celebrity, Karen said she was no longer in that role but would transfer me to a top notch travel consultant who could handle everything for us, Mashawn. This is where our problems started! I explained to Mashawn that we had booked direct with Celebrity about a year ago and wanted to keep "our position" with them but would love to use our travel voucher that we purchased from RCI. There was a great deal of back and forth trying to reach Mashawn. RCI had phone issues, apparently some of their staff work from home. She sometimes did not return my phone calls or emails. Mashawn said besides the package I bought, the upgrade I had to pay for because it was a longer cruise and that we wanted an exterior cabin we owed and additional $2200+ it. There was an issue getting the $500 in bonus cash applied to our account when it came time to pay the balance of the reservation. RCI made some ridiculous claim that it needed to be activated and I did not do that timely. Now, I have learned that when she rebooked the reservation with RCI, we lost our perks with Celebrity. We now have to pay cash for gratuities and beverage packages that were previously included in our reservation. I have spent hours chasing RCI staff. No one there will take ownership or accountability for this. I have grossly overpaid for this vacation, which includes this vacation package. RCI and their staff are suppose to be the experts, I'm a paying client!

On December 4, 2017, I purchased membership with Destinos Unlimited. I was told more than once during the purchase process that my family would have access to hundreds of resorts in Mexico and thousands in the United States. I specifically requested them to show me the non-inclusive resorts we would have access to and I was given an RCI directory and told the same resorts in the directory are the ones we would have access to. The RCI directory lists thousands of resorts and descriptions of each.

Two weeks ago I went to book a resort in Mexico for a March vacation. Only three options were shown, two of them being resorts in Acapulco. I next looked at booking a resort in Florida and the options were minimal with nothing in the Pensacola area.

I have been lied to regarding the availability of resorts and wish to get my $4,000 returned to me. Destinos Unlimited is fraudulent in its inventory of available rooms.

We paid $2,499 for a travel package on 2/24/2017. The package included resort (3) and cruise (1) certificates plus hotel stays. At the time of sales, availability and pricing sounded excellent. In practice, availability is poor and "extra fees" were exorbitant. The company was linked to Resort Condominiums International (RCI) which we have successfully dealt with for years. Since 3/17, we have been trying to book convent resorts and were always told there was no availability, try next month.
in early 12/17, we settled for resort bookings (2) near where we really wanted to go for September, 2018. The company agent was clear on where I wanted to go, because we discussed why there was nothing in Banff, Alberta, Canada where I was originally promised. More importantly, when the actual reservation was made, it was in a Idaho (seven hours away). The extra fees amounted to $428 (114.82 + 114.82 +99 + 99). The very next day, the agent and his supervisor agreed that a mistake was made, but could not correct it "because there was no availability" where I told the agent to book it.
After repeated calls (at least 20) to , , and , I no longer have any certificates, reservations, or the $428!
Also, when checking on actual cruise prices using my certificate, they were much more than what I could find on line.
Based upon this disappointing experience, lost time on phone calls, options research time, related plans that may have to be cancelled, false promises at time of sale, and frustration from arguing, we believe that the entire $2,499 should be refunded and the company barred from vacation marketing.
The company's other names appear to be: RCI Travel Packages and Our Vacation Center. RCI itself indicates that they have no control over the practices of this company; nevertheless, they should be held partially responsible.
We have detailed names and dates when required.

My wife and I booked an *** cruise scheduled to depart Ft.Lauderdale, Fl on Sept 9, 2017. Due to hurricane Irma hitting the same week, we were offered a revised departure date with a shortened cruise and a different itinerary. At that point we decided we had no interest in the shortened cruise nor the revised itinerary and I telephoned RCI Travel to let them know our decision. We were informed that we would receive a refund of $238.95 for our taxes and $197.84 for port fees shortly. The refund for our taxes($238.95) was credited to our credit card within 3-4 weeks. Late in October I called to check on our refund for the port fees($197.84). I was told a check had been requested and for some reason it would take approximately 8 weeks. Why so long was beyond me since it was money and they had it since July of 2016 when we booked the cruise. I made another call early in December only to be told it was not eight weeks since the original request was submitted. Eight weeks should have been December 8, 2017. Still no check. So on December 22 I again called to check on my refund, no one could explain why it has not been sent, The only thing I was told was the request was submitted and it was waiting for management to approve. It has now been 16 weeks since our cruise was scheduled and still no refund. This is totally unacceptable and very poor business practices. I am very confused why this would take so long since they have had our money for over a year and a half. I just wish I could get a reasonable and logical explanation.