Arrivia

On August 22, after initially agreeing to a cruise package, I made a point of telling the salesperson that I needed to speak with my wife for final approval as soon as she returned home. The woman said I could cancel the agreement by calling back within 24 hours. After speaking with my wife, I called within two hours and was connected to her supervisor, who spoke with me for at least 15 minutes. He assured me that he understood how women think differently than men and, after trying to get me to change my mind, agreed to cancel the agreement and to refund the $259 deposit. We assumed that his word was good, but found on our recent capital one bill that we had been charged $259 as a deposit. Yesterday we called RCI Travel to explain the situation and request a refund. A salesperson said she would have to review phone records and would call back within an hour. She never called back, and so we called again today and spoke to a salesman, Yamil, who claimed that we had not requested a cancelation and that we would have 8 payments beginning in October for a total of $2899 because we still have an active membership. He claimed that I had called only to request that the$2899 not be charged on my credit card. After being put on hold several times, he said that someone would call me within twenty-four hours.

I was sent to active duty training in Puerto Rico in which the military did not provide a rental car for 15 days. I purchased one through this company for 15 days. My orders were cut short and was sent gone in 4 days. I immediately contacted the company to let them know what happened and they said they were going to issue me a refund. I called back in 2 weeks to get a status update because I haven’t heard from them. They told me in august that it would take them 30 days to get all the proper documents from the company to complete the refund. I waited 2 more weeks to give them enough time to handle it. Still no answer I called them on 9/12/18 to get a status update again. The manager told me I was “just going to have to wait”. I escalated it by going to Facebook to get an answe other than that. Larry *** emailed me and said that Enterprise would not issue a refund and that’s why they wouldn’t refund me back. I called Enterprise and they said that that’s not true and they issue refunds all the time for circumstances like mine. They completely lied to me and is withholding money that should be returned. Out of 15 days, I only used the vehicle for 4 days.

I (Anthony *** and Almesha ***) learned on August 15, 2018 that the life time membership we purchased in the amount of $4,999.00 on 10/19/2016 with Sears Vacation was cancelled.
We contacted the customer service toll free number of Sears Vacations to inquire on 8/15/18 why we were experiencing problems accessing our online account, and was informed by a Representative of Sears vacation that the account had been cancelled. After being put on hold twice, the Rep returned indicating the account was cancelled because of a $184.54 Embassy Suite Washington, DC triple room booking discrepancy they felt we were liable. There were three Sears Vacation charges on my American Express account for; room 1 -164.18, room 2 $164.18 and $184.54 for a third room, which was incorrect booking and charge by the Embassy Suite’s.
In March 2018, I booked one room through the Sears Vacation for the Embassy Suites for May 26 – May 27, 2018 and prepaid the room prior to my arrival. My daughter decided she wanted a room for the same time period, so I booked her a room online around May 16, 2018, but realized I had booked the room online for the wrong date, and immediately contacted Sears Vacation to rectify this error, for which they were able to assist and this room too was prepaid. After checking out of the Embassy Suites, Washington DC on 5/27/2018, we made a decision to stay another night 5/27/18 – 5/28/18. We got on line to access Sears Vacation to book two rooms for 5/27/18 – 5/28/18 for the Embassy Suites and was successful. However, on June 1, 2018, in reviewing all the charges on my American Express account we realized there was a discrepancy and triple charges were made to my credit card for the Embassy Suite rooms; the $184.54 was incorrect. We immediately contacted Sears Vacation and American Express alerting them both of the error. Both Sears Vacations and American Express conducted an intake of the situation and said they would investigate and get back to us with the outcome of the matter.
After an investigation was conducted we were contacted via email by American Express that the matter was rectified and a credit would be applied to my credit card for the amount of $184.54.
Our complaint is directed against Sears Vacation because as their life time customer, they never got back to us on the investigation of this matter. I don’t feel Sears Vacation served as an advocate to resolve this matter, and no one from the organization reached out us to provide and update on the incorrect charge. Not only has Sears Vacation not served as an advocate to resolve the matter of the triple charge for an extra room we never booked, but they cancelled our membership with no letter, call or email outlining the reasons. We paid for a life time benefit along with quality customer service on 10/6/2016 in the amount of $4,999 at one time, and expect Sears Vacation to honor what was agreed upon in the Purchase Agreement or return the lump sum payment amount of $4,999.00.

We purchased a RCI Travel Package - Cruise and 7 day resort. Worst experience ever with any company and total ripoff. You pay $1800 then when you book the cruise I ended up having to pay another $2000 because only a portion of the $1800 covers the cruise. Then I book a 7 day resort, we ended up cancelling the trip due to violence in the region we were travel and the United States warned US Citizens to stay away. I was told I had til October 11th to find another resort and book it. But when I tried to go online I cannot see any of the resorts available. The guy tells me I have to book it with an agent over the phone, and I am like how can I book a resort if I cannot see any of the available resorts in the US, Carribean or anywhere else for that matter. He tells me if he re-instates my certificate then I only have 24hrs to book it or it will expire. I tell him NO, I have til October 11th, I paid insurance on my last resort and when we cancelled we were told we had til Oct 11th to rebook. At no time was I ever told if they reinstate I only have 24hrs or was I ever told I had to book with an agent over the phone without being able to review available resorts. I WOULD NEVER RECOMMEND RCI TRAVEL PACKAGES TO ANYONE, EVER! Stay away total ripoff they lie and one of the worst experiences trying to book a trip. And SO, REALLY, YOU PAY THE FULL PRICE FOR THE CRUISE AND RESORT! we paid $1800 for the package, then $2100 at the time we booked the cruise and if you want upgrade to your room to a one bedroom over a basic room you pay extra for that as well. I had to pay another $400 to upgrade to a one bedroom and buy insurance for both cruise and resort. So, the $1800 package actually cost me around $4300+ in after is was all said and done. And I still haven't been able to book my 7 day resort because they will not re-instate my certificate ONLINE so I can see the available resorts unless I can research and book within 24hrs even though I was told I had til Oct 11th to rebook and NEVER told I would only have 24hrs once they reinstate or that I had to book with an agent over the phone without being able to search resorts online with my husband before deciding. Terrible customer service, each person tells you something different. RUN FROM RCI TRAVEL PACKAGES!

It has been found that Gov Rewards is also known as sears travel, sears vacations,OVC cruise, our vacation center,sears vacation.I have a subscription for travel with them from December 2017 with an account manager name Christina *** F.After a while digging the web I found better prices elsewhere and that sears travel is using bait and switch tactics to get customer to use savings credit to buy vacations that looks cheap at the start and end up very costly.I was not able to buy an air ticket for my mothers funeral as there are so many limitations on what you can do with the savings credit.It took me 4 months to realize that their deals were bogus.There are sites that do not require membership fees and cost cheaper than sears travel.You cannot never book on the dates that you want and they jack up the prices.They allocate the savings credit and you have no control over the money that you put in.
Money has been taken out of my account under the names of ***,*** and some other names that even the bank people found this company so interesting in taking money out using so many names.
During the course of my subscription I did refer a friend to sears travel to get credits using the so called 1-2-3 for free.After a while no credits were issued.I spoke to at least 5-7 different people and finally they hung up.This was ongoing for a good 3-4 month.
Finally I decided to cancel my membership due to their bait and switch tactics and also to get paid for the person I referred to.It was impossible to talk to someone as they kept putting me on hold and switching around to different department pretending that its not their department.My account manger has left and been replaced several times and I keep leaving voicemail and no calls were ever returned.There was an email from Jake B with a number that cannot be reached.Employees were hesitant to leave a call back number as if they were doing something totally wrong.

www.governmentvacationrewards.com RUN, DO NOT STOP TO LISTEN TO THEIR SALES PITCH...IT (IS) TOO GOOD TO BE TRUE! This company is dishonest on so many levels I don't even know where to start. DO NOT purchase their Select Access package; it is not worth the $2100! The hotels unlocked under this package are 2 star hotels labeled as 3 and 4 stars, with a few 3 stars sprinkled in. They hike up the resort prices so they can justify offering you a credit. It is the biggest scam on veterans since the G.I.Bill scams. DO NOT ENTERTAIN THEIR SALES PITCHES! They speed read you the details over the phone, missing all the pertinent details like when points expire and how, when using points, you get refunded after you have spent your own cash to book certain types of reservations. And when you try to cancel, it is the biggest headache ever. They put you on hold and leave you their for minutes on end, then come back to tell you cancellation is impossible. I spent close to 2 hours arguing with them on the phone...DO NOT BUY ANYTHING THEY ARE SELLING, STAY AWAY!!!!

This company is running a scam. I went in to one of their "free vacation" presentations on July 15th I initially declined to sign up for anything but was pressured to sign up. Ron J was the gentleman that worked with me. I told him I would have to think about it and could contact him Monday but he said he won't be there, I'll lose out on all the free perks I would get if I didn't sign up right then and there and I could cancel at anytime if i'm not happy with it. At this point I was one of the only other people left in the office and was really uncomfortable so I signed up and thought I'd call and cancel at a later date. I never received a copy of the "contract." I kept calling to ask for a copy of the contract, I called probably about 3 or 4 times and Ron kept telling me he was having computer issues. I didn't have a phone number to anyone other than Ron's cell and I didn't know what to do to cancel because I didn't even have the proper procedures. When I called Ron to ask about that he talked me out of it and told me what a great deal it is and how much money I would save. By the time the contract was finally emailed to me it was too late to cancel, the contract says it can only be cancelled within 3 days. The contract was withheld too long purposely so I wouldn't be able to cancel and I was stuck paying this. I attempted to cancel again later on but they threatened to send me to collections if I stopped paying so I downgraded to the least expensive option. When you book a hotel everything is a non refundable fee. My latest negative experience with this company is that I was booking a hotel in Croatia, I had a few different windows open because I was planning out a 2 week trip and I selected the wrong day in the wrong city. I immediately attempted to cancel or back out of that booking and by immediately, I mean within seconds. I attempted to call the company but they were closed, they have an emergency after hours line but no one answered and I left 3 voicem

When I book a cruise with MR ERASMO L the vacation consultant about there company were suppose to tell me about the perk we were suppose to received on the ship. I don't think it was fair that we miss out. The perk were $500.00 per person. I think that the company owe that to us. there phone is ***. Before that when I talk to him I ask him how come you not tell me about the credit, He state there were no credit for you. until I read up about the perks.

I have been Dealing with this company for almost a month now being told to call back every 2 - 3 business days the customers service was horrible telephone service. I cannot express how Disappointed in the treatment I have received I was really excited and proud to join the company being thankful that there was a company who really supported the great service men and woman of our country along with their spouses and family members, only to be treated like crap once the payment was made now sitting here with egg on my face looking like a total butt head because this is just like the rest of the scams that target so many good people today. just a few that I have spoken with that assured us things were good and the so-called travel agent haven't heard a word back from him Mr. Snow when I signed and booked with carnival cruises our agent calls all the time send e-mails keep us updated with new deals and offers this is by far the worst and most unprofessional travel companies I have dealt with. I would like to cuss to them out but the person I am inside I choose not to engage in rude behavior but warn the next customer. Perhaps this would deter the next scam and help this company do right by their customers and hitting them financially. and by word a mouth I will be posting this comment every day until they do right on my family and I. Fernado who is supposed to have been the shift super also displayed a great attitude but at this point it was a little too late, but I thank him anyway for at least trying. ext -65539 I have asked that the calls are reviewed and that a manger from corporate not the phone supervisor on duty return my calls. I also would like to add that Robert a phone operator Olese in the finance department had great customer service Robert tried to be nasty in the beginning but quickly cleared up his attitude once he realized that I was contacting management and taking this beyond his desk. Oh yeah and his employee I.D., but non the less in the end he spoke to me with respect.
Mrs. Printup

In October 2016 we were contacted by RCI Travel to purchase a vacation savings package. This company is not the RCI who arranges timeshare exchanges whom we have used. Our travel would be arranged by RCI Travel who would negotiate a best price and our "Travel Package" would pay a portion of the cost. The salesman stressed the amount we would save by using their company. The package required us to book a vacation within 18 months and we would have to travel within 2 years. The package required a down payment of $259.00 and 18 equal payments of $145.00 for a total of $2,869.00.

On 7/16/18, we were contacted by a representative from RCI Travel who explained because we had not booked a vacation with them in 18 months, our travel package has been canceled. Even though they have done nothing for us, they will not refund the money we paid to them. He said the contract we have is a voice contract which they recorded during the presentation. He also stated that at the time of the presentation we were told at 5 separate times our money would not be refunded. We were not told this!! We were sold a "Travel Package" which we believed was a program to save our money for part of the cost of a cruise. They have provided no service to us and should be required to refund our money.

After telling us there would be no refund, the salesman offered to reinstate our vacation "Travel Package" if we agreed to set up a new package for an additional $2,899.00.

I have contacted the company about discontinuing payments and refunding my mo eg since I cancelled during the 10 day cancelation period. They said it would be refunded in 7-10 days. It has been a month and they have charged me again instead of refunding me. I can’t get anyone from the company to return calls or get my money back. They have charged me more than $700.

YOU WILL NOT SAVE MONEY WITH THIS PROGRAM!!! Please read my initial review and my re-evaluation review BEFORE signing up with Gov Vac Rewards!!! You won't regret it!
Initial Review (Posted to *** which has now removed the rating system for GVR) : Don't join this program!!!!!!!!!!! Complete bt + poorest customer service in the world!! I was called and told I was offered a promotional discount for a Mexican resort and that for a $79/room I could cancel and rebook any time before Aug 2018. The agent Jared *** would not return two voice mails over 2 weeks so the third week I called the website number which just had a busy tone. I had to google a different number and tried working with a new representative. Well little and behold moving the dates means having to pay 2-3 times the cost! I was upset so I asked to speak with a customer service representative and the rep said he would look into if they could do anything for me and would "call me back within an hour with news regardless of a discount or not." I never heard from him so 5 days later I called and left a voice mail. Then a week later called again to reschedule at the higher price but this time the representative said there is a "new" 250 resort fee for 2018 that would be reimbursed as a resort credit. WHAT THE ***!?! Never once was that stated in my previous 2 calls with the rebooker or customer service manager. Don't use this company!!!
Program Re-evaluation Review (6/18/18): A customer service representative restored all 20,000 points and $1500 in vacation cash to my account for a re-evaluation and to change my *** rating to 3 stars. I was happy and hopeful that things had changed with the service. I now completely regret doing it honestly I knew they were bad before why even bother for a second try? I am an optimist that is why and now I have even more ammunition on why not to join this program.
Flights - I wanted to see how this program could save me money so I researched online and found a $201 flight through Southwest which included a free check-in bag and noticed other flights were anywhere from $201-247. I called the flight desk and they said the lowest flight they could get was $413.40 with the rest being $440+. They said only GVR points could be used to reduce the cost so they would send me a check for $225 which reduced the cost to $188.4 or $12.50 cheaper than booking online. WARNING: GVR charged a $25 fee after the fact for booking a flight through them. So now I'm in the hole $12.50-25 = $-12.50. WARNING: GVR told me the flight was through United which I told them United doesn't do a free checked bag like *** and the representative didn't know so I asked him to verify for me - He came back after talking to a flight specialist that yes there are free checked backs HOWEVER through several phone calls after my trip due to being charged an additional $50 for checked bags I was told that the representative in the recorded call said "Delta" has free checked bags and that the canned statement at the end of the call telling me that I had to check over EVERYTHING with the booking and get back to them within 24 hours so they refused to re-reimburse me. Also the email they sent put my name correctly but on my flight check in they combined my first and middle name so I had to call the airlines to change my name or I would have been denied for my flight!!!
Vacation Cash - DON'T BUY IT! I spent $1500 for vacation cash to use and when I booked a hotel room they make it look like you get 12%-50% OFF the room NOPE that is money you ALREADY spent!!! So they play it like you get a discount but you actually are paying FULL price! RIP-OFF.

During a visit to a ***, I met with their agent, ***. We executed a contract for a total purchase price of: $2425. This was in exchange for some benefits with regard to enrollment into *** Among other things all listed in a contract and confirmed during a recorded confirmation interview, I was to receive 1 Reserve Week, 5 Elite Weeks and 20 Preferred Weeks that allow for discounted bookings at various resort properties. Other benefits including some discounted cruises were also included. Said benefits were to be mailed to me and should have been activated with 30 days of the contract signing which was 6/7/2018. Having not received any benefits, I called *** who then sent me to *** and was informed that my account was disabled because there was a mistake and I was not to receive 20 Preferred Weeks - that was too many. A case was opened up and I was to be contacted back within 48 hours. Nobody called. I called *** 2 more times on July 17 and once more on July 18. Each time, I was told that some from the resort where the sale was made would have to call me back. Still nothing...... This contract is breached as I did not have any benefits activated in the 30 day timeframe. And now they appear to be balking at the specific benefit - the 20 Preferred Weeks. Obviously, there are a lot of shills involved with this process, probably hiding behind each other. However, the bottom of the contract states that the fulfillment provider is as follows: I

My husband and I made a reservation through RCI for a rental vehicle for our vacation. We reserved a 12 passenger van and the amount we paid was $1480.30...When we went to pick up the van, Avis told us that they did not have the vehicle we rented. The manager said that he would put us in a mini van and that the difference in price to be refunded back to us within about 10 days...We paid $567.23 for the mini van...We did not receive a refund within that time frame and so we called Avis to see where the refund was...It was as that time that we were told that the refund had been issued already back to RCI....At that point we began speaking with RCI representatives and a gentleman from the Travel Escalation Department makes Gilberto ***. He told us that Avis lied and committed fraud because they never made a refund payment. He said that I would need to provide more proof than our receipt to show that the van actually cost $567...At that point I made a 3 way call with Avis and RCI and the Avis rep confirmed that they indeed had issued a refund to RCI...Mr. then continued to to be evasive and give excuses as to why he couldn’t refund me the $913.11 difference. I asked to speak to his supervisor and he told me I could not...At this point I believe someone has pocketed that money and is trying to avoid being found out..

I bought a package from RCI Travel Packages after an agent described the offer to me. When I attempted to use the package, I realized that the agent had given me the wrong information I called the company to let them know that I had been given false information by the agent that sold me the package. The company told me they would review the recorded conversation between me and the agent. After reviewing the recorded conversation they agreed that the information I had received was false information. The customer service representative then agreed to give me a refund in full. I had paid $225.00 down and a monthly draft of $70.78. Three drafts had been charged to my credit card account. A refund was made of $225.00 and two of the $70.78 drafts. I call the company back to discuss the last draft being refunded. The message was left in March of 2018. I left numerous messages but the representative never called back. On June 28, 2018, I finally was able to get the finance department to answer my call. They agreed to refund the $70.78 that had failed to be refunded as promised in March. This type of service is beyond inferior of a reputable company.

I paid nearly $3,000 over a course of 2 years for "points". I now have over 81,000 points but cannot use all of them. You can only use some of them for each booking. This is a total scam. I thought I was saving up to be able to purchase a vacation.

They show you some great rates when trying to get you to sign up. You will never get or see those rates again.

John W
US Marine Disabled Vet

STAY AWAY FROM THIS COMPANY !!!!!! I wish that I would have checked the Revdex.com website before I spent 2500.00 to join. When I was listening to their spiel to signup I was never told that they charged 25.00 dollars every time you book anything through one of their employees. Approx. 2 weeks after I sign-up I called to book a car rental and Air Faire through ice and when I received the iternerary there was a 25.00 dollar charge for the rental car and then 25.00 charge per person for each direction (going to and then returning). When I called to complain about these undisclosed fees and after listening to there very lame excuses I asked to have my membership canceled of course it was to late. When I was finally able to speak with a supervisor he stated that he would send me an e-mail that would also be included in my file that any booking agent could read that I was not to be charged any fees when booking anything. That was all great until the next time I went to book something and was told by a booking agent and a different supervisor that that is not what it SAYS !!!!! Well after more phone calls I was finally able to get that fixed. I was so tired of dealing with these people that I did not use them for my last two trips to Europe and probably would never use them again until I recently got a phone call from Rashad C. who told me that " ICE had received a lot of customer complaints about not disclosing to its customers all the taxes and fees they would have to pay when they go on there FREE vacation " !!! Rashad stated that ice would not charge anymore fees when customers would call to book vacations and that he would be my personal concierge. I spent about 5 minutes telling him about what a complete joke of a company he worked for and Rashad stated that all that was changing and their customer service was greatly improved. He also stated that ice had implemented a new program and for 600.00 I could go ANYWHERE in the world and stay for 10 days and there would be no additional charges ( except for taxes and fees ). So against my better judgement I pd the money and now guess what everytime I call Rashad's ext no answer and of course his v/m is not hooked up. I then e-mailed him letting him know how disappointed I was with him and he stated he would call me on Monday and of course no phone call. I e-mailed him Monday night telling him that I wanted to speak to someone else and his response via e-mail was sorry call you on Tuesday ( I have all e-mails to prove all this ) and here it is on Wednesday after 6 pm and still no phone call. You would think that a company that has 26 negative reviews out of 28 with 256 complaints would try to actually do business honestly but until the state closes them down they will continue to do there underhanded crap. Oh by the way whoever is working for ice and writing these condescending replies to legitimate complaints don't bother answering mine as it is very obvious you guys aren't doing anything to try to make things right with your members, SHAME ON YOU !!!!!! Owe one other thing how in the world does this company have an A rating with so many complaints and negative reviews ?

On ***, 2015, I purchased a three-year membership to Sears Vacations for $*** through International Cruises & Excursions (ICE) of Scottsdale, AZ. During the sales process, I was encouraged to immediately book a "quarterly special" vacation which I did for the Grand Mayan Nuevo Vallarta in November 2015 - and on ***, 2015, I paid $*** for a 7-day stay at that resort through the ICE website. My wife and I stayed at the Grand Mayan only ONE night on ***, 2015 since we did not like the resort and found alternate accommodations for the rest of our stay in Puerto Vallarta.

Since that initial purchase, I have been unable to find ANY vacation resorts, accommodations or dates that work for my family even though I was promised "guaranteed availability" and thousands of dollars in vacation savings. I have contacted ICE numerous times over the past three years to request cancellation and a pro-rated refund of the $*** I paid for this membership which has provided NO benefit after the initial resort booking that I made. Each time, I have been told that the membership and my unused "resort certificates" are non-refundable.

This is a complaint due to my father's account. He passed away January 24th 2018. He was enrolled in a cruise through this company ( or one of its entities since there are so many). I called to cancel and they said they cancelled, then refunded money to his CC. Then I asked about some more money that had been withdrawn from his bank account and they transferred me to someone else. This guy wanted a Power of attorney ( irrelevant, he had passed so its not worth anything, they needed the death certificate). He wanted me to fax it, I asked to email and he gave me an email. I sent it and it bounced back saying it could only receive in network emails (?). So I put a stop payment on the payments coming out ( at this point the account was mine, It was POD'd to me.) Fast forward to last week, they pulled $1300 out of this account, from different name than they had originally been pulling and then turned it to a paper check... My brother called and they said they would refund. Now they are saying it will take 6-8 weeks to get a check because they can't put it back in the account, which makes no sense whatsoever. They have lied time and time again.

I cancelled a cruise booked through ICE (Explorer Cruise) on April 4, 2018. I still have not received a refund of the deposit from the travel agency; the cruise line, Viking Ocean promptly refunded my deposit. My travel agent has done nothing except forward my emails asking for a refund to her supervisor. We are now at 47 days and counting on my refund request. I asked to have the supervisor call me; the travel agent said she would contact me today; she has not.
I have booked at least two trips or cruises a year with this agency since 2014 and this is how I am treated. No time frame on deposit refund; no attempt to compensate me for delay and frustration. This agency is USAA's preferred travel agency; USAA should drop relationship with this company.