March 25, Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated March 16, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] to gain a better understanding of the Complaint ever since the service request on March 7, While we understand it can be inconvenient to be without the use of facilities, ARS was required to turn off the gas in order to remain in compliance with industry regulations We appreciate the opportunity to clarify that ARS acted with urgency to complete the repair as soon as the permit, inspection, and “green tag” clearance was obtained to restore the use of Mr [redacted] s facilities by March 10, ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact [redacted] at [redacted] Respectfully submitted, [redacted] Corporate Online Reputation Analyst
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated June 16, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me HOWEVER, I will Never use or recommend Will Fix It again Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, Steven Van Landingham
June 5, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS Rescue Rooter (“ARS”) has received your email dated May 28, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with MrHerrera and have reached an amicable resolution to his satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please free to contact me at ###-###-####.Respectfully, [redacted] Corporate Customer Relations Manager
Complaint: [redacted] I am rejecting this response because: the response did not match the complaintThe technician who made repairs in my home misrepresented himself/his company by stating that after the repairs, testing and release by the city of Irving, HE WOULD return and restore the gas to my home as well as all applicable appliances, i.e, restart, furnace and water heaterInstead, all that was done, was once a technician arrived after much pleading on our behalf, was to collect payment and leave without turning the gas onThis is unacceptable and caused a inconvenience for my familyWe now have to wait another at a minimum to have our gas restoredNo heat, hot waterOne ARS technician would not restore power even after green clearance by city, which we showed him, stating it was ATMOS responsibilityAfter much effort on my part, talking to corporate, begging, etcanother ARS technician finally turned the gas back on, a DAY LATERYour companies inability to internally communicate is not my problem, but it cost my family serious inconvenience and that is not what we paid forYour company should admit its mistakes, take corrective action to prevent this from happening again and compensate my family fairly for our inconvenience, after all, you were fairly compensated for your work such as it was Regards, [redacted] ***
Good afternoon,Please see the below response to the above-referenced complaint:“American Residential Services, LLC D/B/A We’ll Fix It ("ARS") has received your email dated July 12, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted] .” [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me pending the final installation scheduled for August 24, between 9-11am Regards, [redacted] ***
August 31, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A Will Fix It (“ARS”) has received your email dated August 21, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have reached and amicable resolution to her satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, [redacted] Corporate Customer Relations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me (They promised to refund me the inspection fee of $via check soon) Regards, [redacted] ***
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated August 31, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted]
American Residential Services, LLC D/B/A ARS Austin ("ARS") has received your email dated October 31, 2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond.We are currently attempting
to contact Mr*** , via phone and email, to inform him we have resolved his concern and have achieved an resolution
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
American Residential Services, LLC D/B/A ARS San Antonio ("ARS") has received your email dated November 5, 2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond
We have been in communication with ***
*** and have reached an amicable resolution
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***
March 3, Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# *** *** *** American Residential Services LLC D/B/A ARS/Rescue Rooter
(“ARS”) has received your email dated February 22, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We reached out to Ms*** in an attempt to gain a better understanding of the Complaint and to hope to achieve an amicable resolution after speaking with herARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact *** *** ** *** ***Respectfully submitted, *** *** Corporate Online Reputation Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
To whom it may concern, American Residential Services, LLC D/B/A ARS of Austin has received your email regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and
have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***
July 27, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# *** *** * *** American Residential
Services, LLC D/B/A Will Fix It (“ARS”) has received your email dated July 17, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. *** and have reached an amicable resolution to his satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at *** ***.Respectfully, *** ***Corporate Customer Relations Manager
March 25, Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated March 16, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] to gain a better understanding of the Complaint ever since the service request on March 7, While we understand it can be inconvenient to be without the use of facilities, ARS was required to turn off the gas in order to remain in compliance with industry regulations We appreciate the opportunity to clarify that ARS acted with urgency to complete the repair as soon as the permit, inspection, and “green tag” clearance was obtained to restore the use of Mr [redacted] s facilities by March 10, ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact [redacted] at [redacted] Respectfully submitted, [redacted] Corporate Online Reputation Analyst
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated June 16, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received the refund yet Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me HOWEVER, I will Never use or recommend Will Fix It again Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, Steven Van Landingham
June 5, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS Rescue Rooter (“ARS”) has received your email dated May 28, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with MrHerrera and have reached an amicable resolution to his satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please free to contact me at ###-###-####.Respectfully, [redacted] Corporate Customer Relations Manager
Complaint: [redacted] I am rejecting this response because: the response did not match the complaintThe technician who made repairs in my home misrepresented himself/his company by stating that after the repairs, testing and release by the city of Irving, HE WOULD return and restore the gas to my home as well as all applicable appliances, i.e, restart, furnace and water heaterInstead, all that was done, was once a technician arrived after much pleading on our behalf, was to collect payment and leave without turning the gas onThis is unacceptable and caused a inconvenience for my familyWe now have to wait another at a minimum to have our gas restoredNo heat, hot waterOne ARS technician would not restore power even after green clearance by city, which we showed him, stating it was ATMOS responsibilityAfter much effort on my part, talking to corporate, begging, etcanother ARS technician finally turned the gas back on, a DAY LATERYour companies inability to internally communicate is not my problem, but it cost my family serious inconvenience and that is not what we paid forYour company should admit its mistakes, take corrective action to prevent this from happening again and compensate my family fairly for our inconvenience, after all, you were fairly compensated for your work such as it was Regards, [redacted] ***
Good afternoon,Please see the below response to the above-referenced complaint:“American Residential Services, LLC D/B/A We’ll Fix It ("ARS") has received your email dated July 12, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted] .” [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me pending the final installation scheduled for August 24, between 9-11am Regards, [redacted] ***
August 31, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A Will Fix It (“ARS”) has received your email dated August 21, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have reached and amicable resolution to her satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, [redacted] Corporate Customer Relations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me (They promised to refund me the inspection fee of $via check soon) Regards, [redacted] ***
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated August 31, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted]
American Residential Services, LLC D/B/A ARS Austin ("ARS") has received your email dated October 31, 2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond.We are currently attempting
to contact Mr*** , via phone and email, to inform him we have resolved his concern and have achieved an resolution
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
American Residential Services, LLC D/B/A ARS San Antonio ("ARS") has received your email dated November 5, 2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond
We have been in communication with ***
*** and have reached an amicable resolution
ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***
March 3, Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# *** *** *** American Residential Services LLC D/B/A ARS/Rescue Rooter
(“ARS”) has received your email dated February 22, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We reached out to Ms*** in an attempt to gain a better understanding of the Complaint and to hope to achieve an amicable resolution after speaking with herARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact *** *** ** *** ***Respectfully submitted, *** *** Corporate Online Reputation Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
To whom it may concern, American Residential Services, LLC D/B/A ARS of Austin has received your email regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and
have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***
July 27, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# *** *** * *** American Residential
Services, LLC D/B/A Will Fix It (“ARS”) has received your email dated July 17, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. *** and have reached an amicable resolution to his satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at *** ***.Respectfully, *** ***Corporate Customer Relations Manager