August 26, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A...
ARS/Rescue Rooter (“ARS”) has received your email dated August 17, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. [redacted] and have reached an amicable resolution with him. We ask that Mr. [redacted] allow 7-10 days for the agreed refund amount to be credited to his account. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]. Respectfully submitted, [redacted] Corporate Customer Relations Team Leader
American Residential Services, LLC D/B/A ARS San Antonio ("ARS") has received your email dated December 28, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication...
with above referenced customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].
March 25, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has...
received your email dated March 16, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. [redacted] to gain a better understanding of the Complaint ever since the service request on March 7, 2016. While we understand it can be inconvenient to be without the use of facilities, ARS was required to turn off the gas in order to remain in compliance with industry regulations. We appreciate the opportunity to clarify that ARS acted with urgency to complete the repair as soon as the permit, inspection, and “green tag” clearance was obtained to restore the use of Mr. [redacted]s facilities by March 10, 2016. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact [redacted] at [redacted]. Respectfully submitted, [redacted] Corporate Online Reputation Analyst
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated June 16, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and...
have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].
Complaint: [redacted]
I am rejecting this response because:I had ask for they fact finding about the units .kept calling and hard to answers. They just want to give us 650 dollars and call it good..
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
HOWEVER, I will Never use or recommend Will Fix It again.
Regards,
[redacted]
June 16, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted]
American Residential Services, LLC D/B/A...
ARS/Rescue Rooter (“ARS”) has received your email dated June 10, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr. Reuter to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact Janice Harris at (901) 259-7505. Respectfully submitted, [redacted] Corporate Online Reputation Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending the final installation scheduled for August 24, 2017 between 9-11am.
Regards,
[redacted]
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated May 4, 2017, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in the process of trying to reach the...
customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated August 31, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and...
have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]
Complaint: [redacted]
I am rejecting this response because:This response is very broad in nature. I finally got something from Home Depot however it is only one part of the agreement made by the corporate office of ARS. I signed the agreement only after writing in the part they left out. I don't think this was intentional. I want to give them the benefit of doubt. There are too many people/companies involved. I didn't want to write on their document and stated that in the return email.I wanted to respond to this message in it's finality but it's not final. The time I had to respond to the Revdex.com was six days with a weekend in the middle so I'm forced to write this has not been fully resolved at this time.I'm very hopeful the agreement will be resolved tomorrow.
Regards,
[redacted]
August 26, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A...
ARS/Rescue Rooter (“ARS”) has received your email dated August 17, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. [redacted] and have reached an amicable resolution with him. We ask that Mr. [redacted] allow 7-10 days for the agreed refund amount to be credited to his account. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]. Respectfully submitted, [redacted] Corporate Customer Relations Team Leader
American Residential Services, LLC D/B/A ARS San Antonio ("ARS") has received your email dated December 28, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication...
with above referenced customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].
March 25, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has...
received your email dated March 16, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. [redacted] to gain a better understanding of the Complaint ever since the service request on March 7, 2016. While we understand it can be inconvenient to be without the use of facilities, ARS was required to turn off the gas in order to remain in compliance with industry regulations. We appreciate the opportunity to clarify that ARS acted with urgency to complete the repair as soon as the permit, inspection, and “green tag” clearance was obtained to restore the use of Mr. [redacted]s facilities by March 10, 2016. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact [redacted] at [redacted]. Respectfully submitted, [redacted] Corporate Online Reputation Analyst
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated June 16, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and...
have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].
Complaint: [redacted]
I am rejecting this response because:I had ask for they fact finding about the units .kept calling and hard to answers. They just want to give us 650 dollars and call it good..
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
HOWEVER, I will Never use or recommend Will Fix It again.
Regards,
[redacted]
June 16, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted]
American Residential Services, LLC D/B/A...
ARS/Rescue Rooter (“ARS”) has received your email dated June 10, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr. Reuter to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact Janice Harris at (901) 259-7505. Respectfully submitted, [redacted] Corporate Online Reputation Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending the final installation scheduled for August 24, 2017 between 9-11am.
Regards,
[redacted]
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated May 4, 2017, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in the process of trying to reach the...
customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated August 31, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and...
have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]
Complaint: [redacted]
I am rejecting this response because:This response is very broad in nature. I finally got something from Home Depot however it is only one part of the agreement made by the corporate office of ARS. I signed the agreement only after writing in the part they left out. I don't think this was intentional. I want to give them the benefit of doubt. There are too many people/companies involved. I didn't want to write on their document and stated that in the return email.I wanted to respond to this message in it's finality but it's not final. The time I had to respond to the Revdex.com was six days with a weekend in the middle so I'm forced to write this has not been fully resolved at this time.I'm very hopeful the agreement will be resolved tomorrow.
Regards,
[redacted]