July 31, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: RevDex.com ID# *** *** ***American Residential Services, LLC D/B/A Will Fix It (“ARS”) has received your email
dated July 24, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr*** to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at *** ***.Respectfully, *** ***Corporate Customer Relations Manager
April 7, Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# *** *** *** American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated March 28, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr*** and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact *** *** at *** ***Respectfully submitted, *** *** Corporate Online Reputation Analyst
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated July 26, 2017 regarding the above-referenced rebuttal. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached an amicable resolution. Our Company will be going out to the customer’s property on August 24, 2017 to complete the radiant barrier. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].
Good afternoon,Please see the below response to the above-referenced complaint:“American Residential Services, LLC D/B/A We’ll Fix It ("ARS") has received your email dated July 12, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the...
opportunity to respond. We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].” [redacted]
Complaint: [redacted]
I am rejecting this response because: the response did not match the complaint. The technician who made repairs in my home misrepresented himself/his company by stating that after the repairs, testing and release by the city of Irving, HE WOULD return and restore the gas to my home as well as all applicable appliances, i.e, restart, furnace and water heater. Instead, all that was done, was once a technician arrived after much pleading on our behalf, was to collect payment and leave without turning the gas on.. This is unacceptable and caused a inconvenience for my family. We now have to wait another at a minimum to have our gas restored. No heat, hot water. One ARS technician would not restore power even after green clearance by city, which we showed him, stating it was ATMOS responsibility. After much effort on my part, talking to corporate, begging, etc. another ARS technician finally turned the gas back on, a DAY LATER. Your companies inability to internally communicate is not my problem, but it cost my family serious inconvenience and that is not what we paid for. Your company should admit its mistakes, take corrective action to prevent this from happening again and compensate my family fairly for our inconvenience, after all, you were fairly compensated for your work such as it was.
Regards,
[redacted]
April 29, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”)...
has received your email dated April 21, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. [redacted] and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact [redacted] at [redacted]. Respectfully submitted, [redacted] Corporate Online Reputation Analyst
June 5, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# [redacted] [redacted]American Residential Services, LLC D/B/A ARS Rescue Rooter (“ARS”) has received your email...
dated May 28, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. Herrera and have reached an amicable resolution to his satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at ###-###-####.Respectfully, [redacted]Corporate Customer Relations Manager
Revdex.com: Within 24 hours of me posting with the Revdex.com I received two calls, one call from a local manger and one from a representative from the corporate office. The local manager was very apologetic and offered to refund the money I had to pay the other company I hired to make the repairs. It was a horrible ordeal that led to this resolution but a least I got an apology and refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon,Please see the below response to the above-referenced complaint:“American Residential Services, LLC D/B/A We’ll Fix It ("ARS") has received your email dated July 12, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].” [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Steven Van Landingham
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated July 26, 2017 regarding the above-referenced rebuttal. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached an amicable resolution. Our Company will be going out to the customer’s property on August 24, 2017 to complete the radiant barrier. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
July 6, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# [redacted] [redacted]American Residential Services, LLC D/B/A Will Fix It (“ARS”) has received your email dated...
June 24, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr. [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at ###-###-####.Respectfully, [redacted]Corporate Customer Relations Manager
July 7, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A...
ARS/Rescue Rooter (“ARS”) has received your email dated June 28, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Ms. Schevers and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, [redacted] National Customer Relations Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
(They promised to refund me the inspection fee of $49 via check soon)
Regards,
[redacted]
August 31, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A Will Fix It (“ARS”) has received your...
email dated August 21, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Ms. [redacted] and have reached and amicable resolution to her satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at [redacted]Respectfully, [redacted]Corporate Customer Relations Manager
January 29, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue...
Rooter (“ARS”) has received your email dated January 20, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and are in the process of providing a check that he should receive next week. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact us at [redacted] Respectfully submitted, [redacted] Corporate Online Reputation Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
American Residential Services, LLC D/B/A ARS has received your email dated April 5, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with our customer and have reached an...
amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].
July 31, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: RevDex.com ID# *** *** ***American Residential Services, LLC D/B/A Will Fix It (“ARS”) has received your email
dated July 24, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr*** to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at *** ***.Respectfully, *** ***Corporate Customer Relations Manager
April 7, Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# *** *** *** American Residential Services LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated March 28, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr*** and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact *** *** at *** ***Respectfully submitted, *** *** Corporate Online Reputation Analyst
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated July 26, 2017 regarding the above-referenced rebuttal. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached an amicable resolution. Our Company will be going out to the customer’s property on August 24, 2017 to complete the radiant barrier. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].
Good afternoon,Please see the below response to the above-referenced complaint:“American Residential Services, LLC D/B/A We’ll Fix It ("ARS") has received your email dated July 12, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the...
opportunity to respond. We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].” [redacted]
Complaint: [redacted]
I am rejecting this response because: the response did not match the complaint. The technician who made repairs in my home misrepresented himself/his company by stating that after the repairs, testing and release by the city of Irving, HE WOULD return and restore the gas to my home as well as all applicable appliances, i.e, restart, furnace and water heater. Instead, all that was done, was once a technician arrived after much pleading on our behalf, was to collect payment and leave without turning the gas on.. This is unacceptable and caused a inconvenience for my family. We now have to wait another at a minimum to have our gas restored. No heat, hot water. One ARS technician would not restore power even after green clearance by city, which we showed him, stating it was ATMOS responsibility. After much effort on my part, talking to corporate, begging, etc. another ARS technician finally turned the gas back on, a DAY LATER. Your companies inability to internally communicate is not my problem, but it cost my family serious inconvenience and that is not what we paid for. Your company should admit its mistakes, take corrective action to prevent this from happening again and compensate my family fairly for our inconvenience, after all, you were fairly compensated for your work such as it was.
Regards,
[redacted]
April 29, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”)...
has received your email dated April 21, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. [redacted] and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact [redacted] at [redacted]. Respectfully submitted, [redacted] Corporate Online Reputation Analyst
June 5, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# [redacted] [redacted]American Residential Services, LLC D/B/A ARS Rescue Rooter (“ARS”) has received your email...
dated May 28, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. Herrera and have reached an amicable resolution to his satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at ###-###-####.Respectfully, [redacted]Corporate Customer Relations Manager
Revdex.com: Within 24 hours of me posting with the Revdex.com I received two calls, one call from a local manger and one from a representative from the corporate office. The local manager was very apologetic and offered to refund the money I had to pay the other company I hired to make the repairs. It was a horrible ordeal that led to this resolution but a least I got an apology and refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon,Please see the below response to the above-referenced complaint:“American Residential Services, LLC D/B/A We’ll Fix It ("ARS") has received your email dated July 12, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].” [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Steven Van Landingham
American Residential Services, LLC D/B/A Will Fix It ("ARS") has received your email dated July 26, 2017 regarding the above-referenced rebuttal. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached an amicable resolution. Our Company will be going out to the customer’s property on August 24, 2017 to complete the radiant barrier. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]
Complaint: [redacted]
I am rejecting this response because:
I have not received the refund yet
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
July 6, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# [redacted] [redacted]American Residential Services, LLC D/B/A Will Fix It (“ARS”) has received your email dated...
June 24, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr. [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at ###-###-####.Respectfully, [redacted]Corporate Customer Relations Manager
July 7, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A...
ARS/Rescue Rooter (“ARS”) has received your email dated June 28, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Ms. Schevers and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, [redacted] National Customer Relations Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
(They promised to refund me the inspection fee of $49 via check soon)
Regards,
[redacted]
August 31, 2015Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinRE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A Will Fix It (“ARS”) has received your...
email dated August 21, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Ms. [redacted] and have reached and amicable resolution to her satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at [redacted]Respectfully, [redacted]Corporate Customer Relations Manager
January 29, 2016 Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue...
Rooter (“ARS”) has received your email dated January 20, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and are in the process of providing a check that he should receive next week. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact us at [redacted] Respectfully submitted, [redacted] Corporate Online Reputation Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
American Residential Services, LLC D/B/A ARS has received your email dated April 5, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with our customer and have reached an...
amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].