ARS Rescue Rooter

[redacted] 19, Revdex.com of Metropolitan Houston RE: Revdex.com ID# [redacted] [redacted] We are in receipt of your letter dated [redacted] ** 2014, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond American Residential Services, LLC D/B/A ARS Rescue Rooter (“ARS”) has attempted to reach [redacted] via phone at [redacted] and email at [redacted] to gain a better understanding of the complaint towards achieving an amicable resolution We look forward to working with her upon speaking to her ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me directly at [redacted] Respectfully, [redacted]

October 7, Revdex.com of Greater Cleveland RE: Revdex.com ID# [redacted] We are in receipt of your email dated September 30, 2014, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respondWe are making efforts to get in contact with Dr [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please free to contact me at (901) 271-9859.Respectfully, [redacted] Corporate Customer Relations Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated October 27, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-

American Residential Services, LLC D/B/A ("ARS") has received your email dated January 4, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]

Please allow me a chance to review and research information before responding to our customerI called and left a message to discuss, will follow up with the resolution.Thank you[redacted]

September 2, Revdex.com of San Diego, Orange & Imperial Counties 0.0001pt;">RE: Revdex.com ID# [redacted] [redacted] American Residential Services of California, IncD/B/A ARS/Rescue Rooter (“ARS”) has received your email dated August 26, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond On July 24, we responded to a service request at the property located at [redacted] ***Upon arrival, our service professional found the sewer line backing upAccordingly, Mr [redacted] was presented with written options and pricing to choose one of the following: · Option 1: Excavate in the rock area of the front yard, install a dual sweep cleanout, and cable the sewer drainA ten year warranty would be offered on our workmanship· Option 2: Hydro jet the line both upstream and downstream in addition to fulfilling the items in option one aboveA one year warranty would be offered on any backup of the lineMr [redacted] signed the contract to excavate in the rock area of the front yard, install a dual sweep cleanout, and to cable the sewer drain A permit was pulled and the work was completed as contracted with convenient same day serviceSubsequently, ARS returned on August 18, to back fill the hole created during the project Mr [redacted] requested whether we could perform additional work to extend the pipes, and he informed us that he would not pay for the work that we already completed Additionally, Mr [redacted] instructed us not to back fill the hole and to leave the property Accordingly, our personnel left the premises to honor Mr [redacted] ’s requestARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, [redacted] Corporate Customer Relations Team Leader

American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated July 4, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently trying to reach the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-

? American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated December 26, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]

ARS came out when the kitchen sink stopped draining in a home we had just moved into They tried to clear the clog but quickly quit and said they had hit dirt and that meant there was a break in the line They quoted us $10,to $17,in repairs to tear out the pipes and replace them We had no reason to believe that their assessment was wrong, so we said we'd get back to them and then started pursuing our home warranty company to cover some of the cost It looked like our warranty wasn't going to cover it, so we decided to get a few more quotes for tear outs A friend referred us to another plumber, however, who said he wanted to check it out himself and he cleared the drain, which had a bad clog, but was not, in fact, broken at all We even paid extra to have a camera confirm this, because we were so convinced it had been broken ARS was reluctant to refund the $they had charged us for camera work they had done that hadn't, obviously, confirmed a break, but did eventually refund us those charges If we hadn't been lucky enough to get a plumber out who was honest and competent enough to detect and fix our real problem, we would have paid ARS $10,minimum to fix a problem that didn't exist ARS never apologized for or explained why they had recommended such expensive and unnecessary repairs

September 13,
Revdex.com of Metropolitan Houston
RE: Revdex.com ID# ***
We are in receipt of your letter dated September 5, 2014, regarding the
above-referenced complaint. Thank you
for bringing this matter to our attention and allowing us the opportunity
to
respond
American Residential Services, LLC D/B/ARS/Rescue Rooter (ARS) has been
in communication with *** *** to gain a better understanding of the complaint
and both parties have achieved an amicable resolution
*** prides itself on providing premier customer service and appreciates
your assistance in resolving this dispute.
If you require additional information regarding this complaint, please
feel free to contact me directly at ***
Respectfully,
*** ***
Corporate Customer Relations Supervisor

October
1,
Revdex.com
of Greater Cleveland
RE: Revdex.com ID# ***
*** * ***
American Residential Services,
LLC D/B/A ARS/Rescue Rooter (“ARS”) has
received your email dated September 24, 2015, regarding the above-referenced
complaint. Thank you for
bringing this matter to our attention and allowing us the opportunity to
respond
We have attempted to
reach Mr*** via phone at *** *** and email at *** to
gain a better understanding of the complaint towards achieving an amicable
resolution. We look forward to working
with him upon speaking to him
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this dispute. If you require additional information
regarding this complaint, please feel free to contact me directly at
901.271-
Respectfully,
Janice H***
Corporate Customer Relations Lead

ARS Rescue Rooter came to my house to snake my kitchen sewer line I requested a camera be sent down the line to ensure I had no additional issues (tree roots, build up, etc) Beecher P came to my house and began providing camera service to my sewer line pipe Beecher told me he located a tree root intrusion and that my sewer pipe was badly corroded and the line needed replacement Beecher wrote me a $9,estimate for the sewer line replacement After I obtained a second estimate from another plumbing company, a second camera inspection revealed ZERO ISSUES!! ARS IS A SCAM!

October
1,
Revdex.com
of Greater Cleveland
RE: Revdex.com ID# ***
*** * ***
American Residential Services,
LLC D/B/A ARS/Rescue Rooter (“ARS”) has
received your email dated September 24, 2015, regarding the above-referenced
complaint. Thank you for
bringing this matter to our attention and allowing us the opportunity to
respond
We have attempted to
reach Mr*** via phone at *** *** and email at *** to
gain a better understanding of the complaint towards achieving an amicable
resolution. We look forward to working
with him upon speaking to him
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this dispute. If you require additional information
regarding this complaint, please feel free to contact me directly at
901.271-
Respectfully,
Janice H***
Corporate Customer Relations Lead

American Residential Services, LLC D/B/A ("ARS") has received your email dated January 4, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with the customer and have reached
an amicable resolution ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at *** ***

January 21,
Revdex.com of San Diego, Orange & Imperial Counties
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RE: Revdex.com ID# ***
*** ***
American Residential Services of
California, IncD/B/A ARS/Rescue Rooter (“ARS”) has received your email dated January
14, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.
We have been in communication with Ms
*** and have reached an amicable resolution with her. We ask that Ms*** allow 7-business days
for the agreed refund amount to be credited to her account.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact us at *** ***
Respectfully submitted,
*** ***
Corporate Online Reputation Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They have supposedly sent a check out to me today after continuous reminders. Once the check is received, I consider the matter resolved
Regards,
*** ***

American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated October 27, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with the
customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-9839.

ARD rescue has settled with meThank you for your helpComplaint #*** *** *** Sent from my *** ***

? American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated December 26, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe are currently in communication with
the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]