ARS Rescue Rooter

October
8, 2014
Revdex.com
of San Diego and Imperial Counties
RE:       Revdex.com ID# [redacted]
            [redacted] 
 We are in receipt of your letter dated
September 24, 2014,...

regarding the above-referenced complaint.  Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.
 We have been in communication with Mr.
[redacted] and have reached an amicable resolution.
 ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me directly
at [redacted]
 Respectfully,
 [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are in receipt  of your email dated  August 11, 2014 regarding the above captioned Complaint.  
Thank you for bringing this matter  to our attention and allowing us the opportunity to respond.
On July 10, 2014 American  Residential Services  of...

California, Inc. D/B/A ARS/Rescue  Rooter 
("ARS")  responded to a service  request  at the property  located  at 5040 Cole Street,  San Diego, CA 92117.  
Upon arrival, our service  professional found a blockage in the kitchen  sink line.  
 Accordingly, a written  estimate  was provided  to [redacted]  to repair  the kitchen  and lavatory plumbing
 line and to inst all a basket strainer,  new traps, ABS piping,  and fittings.  [redacted]  signed  the enclosed
recommendations addendum  prior to any work beginning  indicating his understanding that patching  
the drywall  that was opened  for access  was not included in the scope of work.  The work was 
performed as contracted and the completed  invoice  is enclosed for your review.
We were unsuccessful in our attempts  to reach [redacted]  to gain a better understanding of the 
Complaint as the phone  number  provided has been disconnected. ARS prides  itself  on providing 
premier  customer  service, and appreciates your assistance in resolving this dispute.   If you 
require additional information regarding this Complaint,  please  feel free to contact  me directly 
 at [redacted]
Respectfully,
[redacted]  [redacted]
Corporate Customer  Relations Analyst