ARS Rescue Rooter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
Regards,
[redacted]

American Residential Services, LLC D/B/A ("ARS") has received your email dated January 4, 2018 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached...

an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

Please allow me a chance to review and research information before responding to our customer. I called and left a message to discuss, will follow up with the resolution.Thank you.[redacted]

Thank you for your comment. We have spoken to the homeowner and a decision has been made to refurbish and restore the tub to good condition. The homeowner will follow up with ARS/Rescue Rooter once the work has been completed and restored. We appreciate the concern and apologize for any...

inconvenience we may have caused, our goal is to provide 100% customer satisfaction. Thank you.Respectfully,[redacted]ARS/Rescue RooterCustomer Service Representative

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thanks for the quick and nice response.
[redacted]

American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated December 26, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with...

the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

September 2, 2016   Revdex.com of San Diego, Orange & Imperial Counties  
0.0001pt;">RE:       Revdex.com ID# [redacted]             [redacted] American Residential Services of California, Inc. D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated August 26, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  On July 24, 2016 we responded to a service request at the property located at [redacted]. Upon arrival, our service professional found the sewer line backing up. Accordingly, Mr. [redacted] was presented with written options and pricing to choose one of the following: ·         Option 1: Excavate in the rock area of the front yard, install a dual sweep cleanout, and cable the sewer drain. A ten year warranty would be offered on our workmanship. ·         Option 2: Hydro jet the line both upstream and downstream in addition to fulfilling the items in option one above. A one year warranty would be offered on any backup of the line. Mr. [redacted] signed the contract to excavate in the rock area of the front yard, install a dual sweep cleanout, and to cable the sewer drain.  A permit was pulled and the work was completed as contracted with convenient same day service. Subsequently, ARS returned on August 18, 2016 to back fill the hole created during the project.  Mr. [redacted] requested whether we could perform additional work to extend the pipes, and he informed us that he would not pay for the work that we already completed.  Additionally, Mr. [redacted] instructed us not to back fill the hole and to leave the property.  Accordingly, our personnel left the premises to honor Mr. [redacted]’s request. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted]. Respectfully submitted, [redacted] Corporate Customer Relations Team Leader

January 21, 2016
Revdex.com of San Diego, Orange & Imperial Counties
RE:       Revdex.com ID# [redacted]
            [redacted]         ...


American Residential Services of
California, Inc. D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated January
14, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our
attention and allowing us the opportunity to respond. 
We have been in communication with Ms.
[redacted] and have reached an amicable resolution with her.  We ask that Ms. [redacted] allow 7-10 business days
for the agreed refund amount to be credited to her account. 
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact us at [redacted].
Respectfully submitted,
[redacted]
Corporate Online Reputation Analyst

October 7, 2014 Revdex.com of Greater Cleveland RE:  Revdex.com ID# [redacted]We are in receipt of your email dated September 30, 2014, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to...

respond. We are making efforts to get in contact with Dr. [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please free to contact me at (901) 271-9859.Respectfully, [redacted]Corporate Customer Relations Supervisor

American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated October 27, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with the...

customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (901) 271-9839.

ARD rescue has settled with me. Thank you for your help. Complaint #
[redacted]
font-size: 12.8px; font-family: arial, sans-serif;">        [redacted] Sent from my [redacted]        [redacted]

American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated July 4, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently trying to reach the customer to...

gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (901) 271-9839.

Eddie was great!

September 2, 2016   Revdex.com of San Diego, Orange & Imperial Counties   RE:       Revdex.com ID# [redacted]             [redacted] American Residential Services of California, Inc. D/B/A...

ARS/Rescue Rooter (“ARS”) has received your email dated August 26, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  On July 24, 2016 we responded to a service request at the property located at [redacted]. Upon arrival, our service professional found the sewer line backing up. Accordingly, Mr. [redacted] was presented with written options and pricing to choose one of the following: ·         Option 1: Excavate in the rock area of the front yard, install a dual sweep cleanout, and cable the sewer drain. A ten year warranty would be offered on our workmanship. ·         Option 2: Hydro jet the line both upstream and downstream in addition to fulfilling the items in option one above. A one year warranty would be offered on any backup of the line. Mr. [redacted] signed the contract to excavate in the rock area of the front yard, install a dual sweep cleanout, and to cable the sewer drain.  A permit was pulled and the work was completed as contracted with convenient same day service. Subsequently, ARS returned on August 18, 2016 to back fill the hole created during the project.  Mr. [redacted] requested whether we could perform additional work to extend the pipes, and he informed us that he would not pay for the work that we already completed.  Additionally, Mr. [redacted] instructed us not to back fill the hole and to leave the property.  Accordingly, our personnel left the premises to honor Mr. [redacted]’s request. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted]. Respectfully submitted, [redacted] Corporate Customer Relations Team Leader

Customer Relations
965 Ridge Lake Blvd., Suite 201
Memphis, TN 38120-9401
Phone: (901) 271-9700
Fax: (901) 271 -9712
ARS.com
RescueRooter.com
March 28, 2014
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Revdex.com of San Diego & Imperial Counties
RE: Revdex.com ID #9971397
We are in receipt of your email dat** March 19, 2014 regarding the above caption** Complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond .
On March 14, 2014 American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") respond** to a service request at the property locat** at [redacted] Court, San Diego, CA [redacted]. Upon arrival, our service professional found a mainline stoppage and recommend** pulling the toilet to clear the stoppage. Mr. [redacted] declin** to clear the stoppage by pulling the toilet stating he did not want to void his home warranty.
Accordingly, a written estimate was provid** to clear the stoppage through the shower drain. ARS appreciates the opportunity to clarify that we typically clean tub drains through the p-trap as our standard trade practice. Mr. [redacted] sign** the authorization to proce**, and the work was perform** as contract**.
Subsequently, Mr. [redacted] inform** us that he believ** the damage to his home may have result** from the work we perform**. ARS prides itself on providing premier customer service, and we contact** Mr. [redacted] and provid** him with the insurance claim number and contact information to have his damage claim review** .
Therefore, the matter has been referr** to Liberty Mutual Property and Casualty Company. We appreciate your assistance in resolving this dispute. If you require additional information regarding this Complaint, please contact me directly at (855) 289-8903.
Respectfully,
[redacted]
Corporate Customer Relations Analyst

[redacted]
19, 2014
Revdex.com
of Metropolitan Houston
RE:       Revdex.com ID# [redacted]
            [redacted]         
 We are in receipt of your letter dated...

[redacted] 2014, regarding the above-referenced complaint.  Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.
American Residential
Services, LLC D/B/A ARS Rescue Rooter (“ARS”) has attempted to reach [redacted]
via phone at [redacted] and email at [redacted] to gain a
better understanding of the complaint towards achieving an amicable
resolution.   We look forward to working
with her upon speaking to her.
 ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me directly
at [redacted]
 Respectfully,
[redacted]
[redacted]

October
8, 2014
Revdex.com
of San Diego and Imperial Counties
12pt;">RE:       Revdex.com ID# [redacted]
            [redacted] 
 We are in receipt of your letter dated
September 24, 2014, regarding the above-referenced complaint.  Thank you for bringing this matter to our
attention and allowing us the opportunity to respond.
 We have been in communication with Mr.
[redacted] and have reached an amicable resolution.
 ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me directly
at [redacted]
 Respectfully,
 [redacted]
[redacted]

Dear [redacted], Thank you so much for your handling the complaint. This complaint si now resolved. ARS plumbing has sent me the refund. Thanks[redacted],MD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are in receipt  of your email dated  August 11, 2014 regarding the above captioned Complaint.  
Thank you for bringing this matter  to our attention and allowing us the opportunity to respond.
On July 10, 2014 American  Residential Services  of California, Inc....

D/B/A ARS/Rescue  Rooter 
("ARS")  responded to a service  request  at the property  located  at 5040 Cole Street,  San Diego, CA 92117.  
Upon arrival, our service  professional found a blockage in the kitchen  sink line.  
 Accordingly, a written  estimate  was provided  to [redacted]  to repair  the kitchen  and lavatory plumbing
 line and to inst all a basket strainer,  new traps, ABS piping,  and fittings.  [redacted]  signed  the enclosed
recommendations addendum  prior to any work beginning  indicating his understanding that patching  
the drywall  that was opened  for access  was not included in the scope of work.  The work was 
performed as contracted and the completed  invoice  is enclosed for your review.
We were unsuccessful in our attempts  to reach [redacted]  to gain a better understanding of the 
Complaint as the phone  number  provided has been disconnected. ARS prides  itself  on providing 
premier  customer  service, and appreciates your assistance in resolving this dispute.   If you 
require additional information regarding this Complaint,  please  feel free to contact  me directly 
 at [redacted]
Respectfully,
[redacted]
Corporate Customer  Relations Analyst