Artist Arena

Dear [redacted] , Thank you for passing on this issue.According to our records [redacted] purchased tickets for a Melissa Etheridge concert on 11:59:AMAt the time of her transaction all tickets were in her shopping cartThese tickets were not added to the order after the fact as [redacted] is suggestingWe even sent her a confirmation email immediately after she placed her order showing that all three tickets were purchased (screen shot link below)Further, before you a place presale ticket place order we clearly state that "All sales are final unless the performance is cancelled or rescheduled.” This is posted in the email confirmation as wellAs we explained to [redacted] , if she noticed that she made an error immediately after she placed the order we would have been able to refund the tickets she purchased and put them back on saleUnfortunately being that our presale window has ended, we have no way of reselling these tickets [redacted] We also explained to [redacted] that her tickets are set up at the venue's Will-Call box office, where she will need to pick up her tickets the night of the showWe are in the process of reaching out to the venue box office to check if either they can mail her all three tickets she purchased so she can arrange to resell her extra tickets; or see if the venue will buy back her two extra tickets so they can add them to their public onsale inventoryI have even called and left [redacted] a message yesterday to call me so I could discuss these optionsWe have not heard back from her yetWe are sincerely trying to work out a solution for [redacted] , however this was not an error on our part If you have any questions, please let know.Sincerely, [redacted] ###-###-####

They refunded me $They could have done that a month ago, pretty disappointed about their customer service, solved my problem after almost monthsI'll accept the solution

Dear Dispute Resolution Services, We are sorry for the confusion that [redacted] experienced purchasing his Ticketless VIP packageAs we explained to him via email, our ticketing website states very clearly on multiple pages throughout the purchasing process what is included with a purchaseThis includes disclaimers that specifically state there are no regular admission concert tickets included with the purchaseYou can see this evidence of this by going to our website or looking at this screenshot [redacted] Further our site also noted that at the time of purchase, all sales are finalNo refunds or exchanges are offered unless the artist cancels It's clear that we have made every attempt to indicate that the VIP packages we are selling are TICKETLESSHowever, I have made a one time exception and canceled his order (# [redacted] ) and provided a full refund [redacted] should see his refund post back to his card within the next 3-business daysIf you have any questions or have further concerns, please let me knowSincerely, [redacted]

Hello, We are very sorry about the confusion on our end dealing with [redacted] original complaintWe misunderstood the initial request and thought he wanted to change the name of the name that was already in place for the order ( [redacted] ), which was correct all alongWe have this name change policy in place to ensure that our VIP packages stay in the hands of the fansOnce again we are sorry for creating any added confusion [redacted] is the name that will be checked in for the VIP experience for this show.If you have any questions, please let me knowSincerely, JeffArtist Arena Support

Hello,We are sorry about the confusionWe are in the process of working out the refund with AXSBeing that they have the customer's payment information the credit needs to come from them directly.As soon as receive confirmation from AXS we will notify MrWang directly through our existing communication with him (Help TicketID [redacted] ).? Thank you, Jeff S [redacted] Artist Arena Support

Hello [redacted] , According to our records we did responded to to [redacted] 's email back on 4/*/(please see correspondence record below) As you can see below we had made special arrangements for [redacted] to pick up her missing tickets at Will-Call on the night of the show and we provided a emergency contact number as well It's clear that [redacted] must have missed this message and we are sorry that she missed the show becasue of itI have went ahead and processed a full refund for her order and a credit of $will post back to her account within business days If you or [redacted] have any further questions, please let me know Sincerely, [redacted] ================================== [redacted] Hello [redacted] , Your tickets have been changed to will call ticketsThese tickets will be available at the venue box office the night of the showPlease bring your printed confirmation order, along with your photo ID to pick up these tickets If you happen to receive your tickets before the show please let us know.NOTE: If you have any issues the day of the show picking up your tickets, please reach out to our after-hours staff at [redacted] .Have a great time at the show! [redacted] ================================== [redacted]

Hello,We are sorry about the confusionWe are in the process of working out the refund with AXSBeing that they have the customer's payment information the credit needs to come from them directly.As soon as receive confirmation from AXS we will notify MrWang directly through our existing communication with him (Help TicketID [redacted] )Thank you, Jeff S [redacted] Artist Arena Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, We are very sorry about the confusion on our end dealing with ** *** original complaintWe misunderstood the initial request and thought he wanted to change the name of the name that was already in place for the order (*** ***), which was correct all alongWe have this name change
policy in place to ensure that our VIP packages stay in the hands of the fansOnce again we are sorry for creating any added confusion*** *** is the name that will be checked in for the VIP experience for this show.If you have any questions, please let me know. Sincerely, JeffArtist Arena Support

Dear *** ***, Thank you for passing on this issue.According to our records *** *** purchased tickets for a Melissa Etheridge concert on 3/*/11:59:AMAt the time of her transaction all tickets were in her shopping cartThese tickets were not added to the order after the fact
as *** *** is suggestingWe even sent her a confirmation email immediately after she placed her order showing that all three tickets were purchased (screen shot link below)Further, before you a place presale ticket place order we clearly state that "All sales are final unless the performance is cancelled or rescheduled.” This is posted in the email confirmation as wellAs we explained to *** ***, if she noticed that she made an error immediately after she placed the order we would have been able to refund the tickets she purchased and put them back on saleUnfortunately being that our presale window has ended, we have no way of reselling these tickets***We also explained to *** *** that her tickets are set up at the venue's Will-Call box office, where she will need to pick up her tickets the night of the showWe are in the process of reaching out to the venue box office to see if we can either mail her all three tickets she purchased so she can arrange to resell the extra tickets; or have the venue buy back her extra tickets for their public onsale inventoryI have even called and left her a message yesterday to call me so I could discuss this optionWe have not heard back from her yetWe are trying to work out a solution for *** ***, however this was not an error on our part. If Dear *** ***, Thank you for passing on this issue.According to our records *** *** purchased tickets for a Melissa Etheridge concert on 3/*/11:59:AMAt the time of her transaction all tickets were in her shopping cartThese tickets were not added to the order after the fact as *** *** is suggestingWe even sent her a confirmation email immediately after she placed her order showing that all three tickets were purchased (screen shot link below)Further, before you a place presale ticket place order we clearly state that "All sales are final unless the performance is cancelled or rescheduled.” This is posted in the email confirmation as wellAs we explained to *** ***, if she noticed that she made an error immediately after she placed the order we would have been able to refund the tickets she purchased and put them back on saleUnfortunately being that our presale window has ended, we have no way of reselling these tickets***We also explained to *** *** that her tickets are set up at the venue's Will-Call box office, where she will need to pick up her tickets the night of the showWe are in the process of reaching out to the venue box office to check if either they can mail her all three tickets she purchased so she can arrange to resell her extra tickets; or see if the venue will buy back her two extra tickets so they can add them to their public onsale inventoryI have even called and left *** *** a message yesterday to call me so I could discuss these optionsWe have not heard back from her yetWe are sincerely trying to work out a solution for *** ***, however this was not an error on our part. If you have any questions, please let know.Sincerely, *** ***###-###-####

Hello,We are sorry about the confusionWe are in the process of working out the refund with AXSBeing that they have the customer's payment information the credit needs to come from them directly.As soon as receive confirmation from AXS we will notify MrWang directly through our existing
communication with him (Help TicketID ***).? Thank you, Jeff S*Artist Arena Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Hello,I did respond that I was happy with the outcome of this case by responding to an email that you sent me but I got an email saying that the matter was closed and I was still dissatisfiedI do want that changed on the record.? The company did resolve my issue : Re: ID # [redacted]- Artist Arena.? I very much would like this changed asap.? If you need me to call you to go on the record, I will be happy to.? Thank you
Sincerely,
[redacted]

They refunded me $They could have done that a month ago, pretty disappointed about their customer service, solved my problem after almost monthsI'll accept the solution.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Hello,I did respond that I was happy with the outcome of this case by responding to an email that you sent me but I got an email saying that the matter was closed and I was still dissatisfied. I do want that changed on the record.  The company did resolve my issue : Re: ID # [redacted]- Artist Arena.  I very much would like this changed asap.  If you need me to call you to go on the record, I will be happy to.  Thank you.
Sincerely,
[redacted]

Dear [redacted], Thank you for passing on this issue.According to our records [redacted] purchased 3 tickets for a Melissa Etheridge concert on 3/*/2015 11:59:38 AM. At the time of her transaction all 3 tickets were in her shopping cart. These tickets were not added to the order after the fact...

as [redacted] is suggesting. We even sent her a confirmation email immediately after she placed her order showing that all three tickets were purchased (screen shot link below). Further, before you a place presale ticket place order we clearly state that "All sales are final unless the performance is cancelled or rescheduled.” This is posted in the email confirmation as well. As we explained to [redacted], if she noticed that she made an error immediately after she placed the order we would have been able to refund the tickets she purchased and put them back on sale. Unfortunately being that our presale window has ended, we have no way of reselling these tickets. [redacted]We also explained to [redacted] that her tickets are set up at the venue's Will-Call box office, where she will need to pick up her tickets the night of the show. We are in the process of reaching out to the venue box office to see if we can either mail her all three tickets she purchased so she can arrange to resell the extra tickets; or have the venue buy back her 2 extra tickets for their public onsale inventory. I have even called and left her a message yesterday to call me so I could discuss this option. We have not heard back from her yet. We are trying to work out a solution for [redacted], however this was  not an error on our part.  If Dear [redacted], Thank you for passing on this issue.According to our records [redacted] purchased 3 tickets for a Melissa Etheridge concert on 3/*/2015 11:59:38 AM. At the time of her transaction all 3 tickets were in her shopping cart. These tickets were not added to the order after the fact as [redacted] is suggesting. We even sent her a confirmation email immediately after she placed her order showing that all three tickets were purchased (screen shot link below). Further, before you a place presale ticket place order we clearly state that "All sales are final unless the performance is cancelled or rescheduled.” This is posted in the email confirmation as well. As we explained to [redacted], if she noticed that she made an error immediately after she placed the order we would have been able to refund the tickets she purchased and put them back on sale. Unfortunately being that our presale window has ended, we have no way of reselling these tickets. [redacted]We also explained to [redacted] that her tickets are set up at the venue's Will-Call box office, where she will need to pick up her tickets the night of the show. We are in the process of reaching out to the venue box office to check if either they can mail her all three tickets she purchased so she can arrange to resell her extra tickets; or see if the venue will buy back her two extra tickets so they can add them to their public onsale inventory. I have even called and left [redacted] a message yesterday to call me so I could discuss these options. We have not heard back from her yet. We are sincerely trying to work out a solution for [redacted], however this was not an error on our part.  If you have any questions, please let know.Sincerely, [redacted]###-###-####

Dear Dispute Resolution Services, We are sorry for the confusion that [redacted] experienced purchasing his Ticketless VIP package. As we explained to him via email, our ticketing website states very clearly on multiple pages throughout the purchasing process what is included with a purchase. This...

includes disclaimers that specifically state there are no regular admission concert tickets included with the purchase. You can see this evidence of this by going to our website or looking at this screenshot. [redacted] Further our site also noted that at the time of purchase, all sales are final. No refunds or exchanges are offered unless the artist cancels.  It's clear that we have made every attempt to indicate that the VIP packages we are selling are TICKETLESS. However, I have made a one time exception and canceled his order (#[redacted]) and provided a full refund. [redacted] should see his refund post back to his card within the next 3-5 business days. If you have any questions or have further concerns, please let me know. Sincerely,
[redacted]

Hello [redacted],
According to our records we did responded to to [redacted]'s email back on 4/*/14 (please see correspondence record below).  As you can see below we had made special arrangements for [redacted] to pick up her missing tickets at Will-Call on the night of the...

show and we provided a emergency contact number as well.
It's clear that [redacted] must have missed this message and we are sorry that she missed the show becasue of it. I have went ahead and processed a full refund for her order and a credit of $79 will post back to her account within 5 business days.
If you or [redacted] have any further questions, please let me know.
Sincerely,
[redacted]
[redacted] 
==================================
[redacted]
[redacted]
[redacted]
[redacted]
Hello [redacted],
Your tickets have been changed to will call tickets. These tickets will be
available at the venue box office the night of the show. Please bring
your printed confirmation order, along with your photo ID to pick up
these tickets.
If you happen to receive your tickets before the show
please let us know.NOTE: If you have any issues the day of the
show picking up your tickets, please reach out to our after-hours staff
at [redacted].Have a great time at the show![redacted]
==================================
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[redacted] [redacted]
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They refunded me $108. They could have done that a month ago, pretty disappointed about their customer service, solved my problem after almost 2 months. I'll accept the solution.

Hello, We are very sorry about the confusion on our end dealing with [redacted] original complaint. We misunderstood the initial request and thought he wanted to change the name of the name that was already in place for the order ([redacted]), which was correct all along. We have this name change...

policy in place to ensure that our VIP packages stay in the hands of the fans. Once again we are sorry for creating any added confusion. [redacted] is the name that will be checked in for the VIP experience for this show.If you have any questions, please let me know. Sincerely, JeffArtist Arena Support