Artist Arena

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,We are sorry about the confusion. We are in the process of working out the refund with AXS. Being that they have the customer's payment information the credit needs to come from them directly.As soon as receive confirmation from AXS we will notify Mr. Wang directly through our existing...

communication with him (Help TicketID [redacted]). Thank you, Jeff S[redacted]Artist Arena Support

Review: I purchased 2 tickets in January through Artist Arena to see Fitz and the Tantrums on April [redacted] in Oakland, CA. An amount of $79.00 was charged to my bank account by Artist Arena for the purchase and I received confirmation of my ticket purchase (Order Confirmation #[redacted]).

However, my tickets never arrived in the mail. I called the number that was provided, emailed and left voice messages—no one every returned my calls or emails. I not only had I been extremely excited to go to the concert—and was highly disappointed to miss it—but I PAID money for tickets that were never provided.

I tried contacting the company through all the ways provided online--by email, phone and letter--no one answered and I never received a response. I then resorted to locating the emails for executives at the company and sent emails reaching out for a response and resolution. I even took to [redacted] in attempt to contact someone to help resolve the situation.Desired Settlement: At this point, I just want a response from SOMEONE at the company and my money REFUNDED to me since Artist Arena never provided the product for which it gladly took my money for. I will NEVER, NEVER use your company or service again.

Business

Response:

Hello [redacted],

According to our records we did responded to to [redacted]'s email back on 4/*/14 (please see correspondence record below). As you can see below we had made special arrangements for [redacted] to pick up her missing tickets at Will-Call on the night of the show and we provided a emergency contact number as well.

It's clear that [redacted] must have missed this message and we are sorry that she missed the show becasue of it. I have went ahead and processed a full refund for her order and a credit of $79 will post back to her account within 5 business days.

If you or [redacted] have any further questions, please let me know.

Sincerely,

==================================

Hello [redacted],

Your tickets have been changed to will call tickets. These tickets will be

available at the venue box office the night of the show. Please bring

your printed confirmation order, along with your photo ID to pick up

these tickets.

If you happen to receive your tickets before the show

please let us know.NOTE: If you have any issues the day of the

show picking up your tickets, please reach out to our after-hours staff

at [redacted].Have a great time at the show![redacted]

==================================

Review: I had ordered VIP tickets from Ticketmaster.com to the Avenged Sevenfold: Hail to the King Tour concert at the Amway Center in Orlando, FL on Wed, Oct **, 2013 07:00 PM. With the Avenged Sevenfold Tickets Together VIP Package Artist Arena was supposed to send me 2 Physical CDs and 2 Digital Deluxe copies of the Hail To The King album and a Download of HTTK Single. I was supposed to get these items within 7-10 Business days of my order which was placed on August [redacted] and I still have not received the items which is now over a month later now being 24 business days later. I had Ticketmaster.com contact Artist Arena to find the status on my items on September [redacted] and they have not heard back from Artist Arena. I have also contacted them through email and have not heard back.Desired Settlement: I mainly would like to get the items that were promised when I purchased the VIP package. But I feel that since there was no communication on any reason for why I had not received it and also how it had long surpassed the promised delievery date that I should receive a partial refund.

Business

Response:

Hello Ms. Wynter,

We are sorry about the delay sending out [redacted]'s VIP items. We have collected the information from ticketmaster and are in the process of mailing out his missing package. He should receive it very soon. As a token of our apologies for the delay resolving this, we will have ticketmaster process a $20 credit. The credit should appear back on [redacted]'s statement within 7-10 business days.

If you or [redacted] have any questions, please let me know.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband [redacted] and I purchased 2 VIP tickets for the May *,2013 [redacted] concert. The entire written guarantee was not completed. With the VIP experience, autograph posters were promised as a part of the package. On 5/**/3013, [redacted] , VP of Millennial Branding LLC stated in a personal email to me that " I got all the posters signed and mailed them to Artist Arena's office in NYC on Thursday 5/**. I assume you'll get them this week". On 5/**/13 I contacted [redacted] explaining what [redacted] said. ( they do not have a ph# to call). I received a response that the posters were damaged and would be working with [redacted] to get more signed. We will get an updated email. On 6/* we all got an email saying the band got back together to sign again and we will be getting them in 2-3 weeks. On 6/**/13 I asked for follow up. They did not respond. Again I emailed them on 7-*/13 and again they would not respond. I told them it was a dirty move. I found out thru our credit card company that we have only 60 days to dispute. How convenient they pushed it passed that time frame! Also conveniently that are now touring over seas. AND their tour ends in mid August. At that time the band will be taking a break!!!! The complete agreement was not fulfilled. We made a solid "good faith" effort. We want our money back NOW!!!Desired Settlement: Complete refund due to lack of the written agreement they promised to before the tickets were purchased. Also refund do to the fact the follow up email they sent to all people of the VIP purchasers was not fulfill either. Nothing has been done, so called promises were not delivered in a timely manner. Actually not delivered at all.

Business

Response:

Hello [redacted],

I have spoken to [redacted] over the phone and we have worked out a refund arrangement of a $100 credit for each of her two VIP packages (total $200). The reason for the delay is that we have been waiting on the band's managment compay to send replacements for the damaged posters we received while in transit. We will also send [redacted] 2 of the damaged posters we have in stock so that she and her husband have the signatures as well.

Please note that the refund will be processed by[redacted] and there may be some delay on their end processing the credit. Please allow 7-10 days for the credit to post.

If you or [redacted] have any other questions or concerns, please do not hesitate to reach out to me directly.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for all your help

Sincerely,

Review: I recently was linked to this website to buy tickets to a show I was excited to see in June. When I went through the process, the site said that some of their products are not actually tickets, but instead are meet the band, and that it specifically will say VIP Upgrade if that is what you are purchasing. I went through and when I selected the tickets I purchased, the option listed "General Admission". It did not indicate that it was a VIP upgrade and thus I bought what I thought were four tickets to see a concert. When I got the receipt it said that I had purchased VIP Upgrades, so I promptly contacted their customer support(no more than two hours after the purchase was made) asking if these were going to be actual tickets and if not I would like to go through with a refund as I felt that the product was misrepresented. They sent me a seemingly standard copy and pasted response telling me that they would not refund me, to which I responded and had the same result. Thus far they have not responded to my most recent message which seems like its being ignored because they have given me their "statement" on the matter. I just feel that the product was poorly represented, so I contacted them very soon after the order took place and I feel that it is unreasonable to not be willing to issue a refund in this situation, especially when it was in such a short period of time.

This is not a product that I wanted, so I really hope that this can be resolved.Desired Settlement: I would like to be refunded for the cost of the tickets.

Business

Response:

Dear Dispute Resolution Services, We are sorry for the confusion that [redacted] experienced purchasing his Ticketless VIP package. As we explained to him via email, our ticketing website states very clearly on multiple pages throughout the purchasing process what is included with a purchase. This includes disclaimers that specifically state there are no regular admission concert tickets included with the purchase. You can see this evidence of this by going to our website or looking at this screenshot. [redacted] Further our site also noted that at the time of purchase, all sales are final. No refunds or exchanges are offered unless the artist cancels. It's clear that we have made every attempt to indicate that the VIP packages we are selling are TICKETLESS. However, I have made a one time exception and canceled his order (#[redacted]) and provided a full refund. [redacted] should see his refund post back to his card within the next 3-5 business days. If you have any questions or have further concerns, please let me know. Sincerely,

Review: I ordered tickets to a concert on June [redacted] . The artist ([redacted]) cancelled the date on Aug [redacted] and rescheduled. Artist Arena sent an email out asking if anyone wanted a refund please respond back that I did. I have not heard back from them at all. I have emailed them, tried calling them, opened a multiple tickets on their help desk. They do not respond and have not processed the refund since. September [redacted].Desired Settlement: I would like my refund issued

Business

Response:

Hello [redacted],

We have been in communication with [redacted] and we are sorry for any confusion. The refunds for this show will process after the 9/**/13 deadline that we posted in our email sent to the buyers of this show. We have went ahead and processed the refund for [redacted] and he should see the credit post back to his account within 2-3 business days .

If you or [redacted] have any questions, please let me know.

Sincerely,

From: [redacted]

Date: September *, 2013, 10:34:54 PM EDT

To: "Show Change, Artist Arena" <[redacted]>

Subject: Re: [redacted] 9/** NYC *RESCHEDULED date**IMPORTANT INFORMATION*

I would like the full refund. My order number is [redacted]. Thank you.

-[redacted]

On Sep *, 2013, at 12:48 PM, "Show Change, Artist Arena" <[redacted]> wrote:

Dear [redacted],

Please disregard the earlier email you were sent. Your date has been rescheduled NOT cancelled. It has also changed venues. Your current tickets will be honored at the new date and venue. If you are unable to attend the new date and would like a refund, please reply to this email by 3:00pm EST Tuesday, September **, 2013 requesting a full refund. Please include your order number.

The Sept [redacted] show at The Gramercy in New york City has been RESCHEDULED for November ** at Irving Plaza

We apologize for any inconvenience, feel free contact our office with any questions.

Review: I was charged for 6 Halestorm fanclub packages, only wanted 1 which did arrive. order # [redacted]Desired Settlement: I wish to be reimbursed for the other 5 that I was charged for, $33.50 apiece, order # [redacted]

Business

Response:

Dear Dispute Resolution Services,

According to our records we have already issued the 5 credits of $33.50 back to [redacted]'s Visa card on 12/[redacted]/2012.

If you or [redacted] have any other questions or concerns, please let me know.

Sincerely,

Review: I bought two sets of tickets for a concert (Phoenix at EMU Convocation Center on 9/**/13) through Artist Arena's website.

The orders were done separately, minutes apart, each with a $4 shipping charge.

I emailed customer service immediately after the orders were placed to see if shipping could be combined (and I'd avoid being charged $4 twice).

Their reply "Separate orders would not be able to be combined to be shipped together."

If that was the case, so be it and I was willing to accept it.

However, when I received my orders, they were in fact combined in the same shipping envelope.

Considering I was charged twice for shipping, I reached back out about a refund for the 2nd shipping $4 charge (as that $4 was not needed for shipping and therefore, unexplained).

Their reply "We are unable to refund shipping charges, as they are included in the cost of the total purchase, which is not able to be refunded.".

I've replied asking them to explain where the $8 specific went because it was clearly not used for shipping.

They have yet to reply, and I'm generating this formal complaint as I seek restitution.

I realize it is only $4, but this is based on the principle at this point.

Please let me know if you have any questions at all. Thank you for your assistance.Desired Settlement: $4

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased tickets to a Phoenix concert that was supposed to be on 8/*/2013 at Red Rocks. The day of the event, it was decided that this would be moved to the 1st bank ampitheatre location, more than 30 miles away from the originally scheduled location. 1) I was not emailed and told about the new location and therefore unable to attend. 2) When emailing the customer service address, [redacted] and requesting a refund, they told me I only had until 8pm on the show day to request a refund, and that I was sent an email stating this and telling me about the change. 3) I never received this email, and welcome the opportunity to take you to small claims court on this. I have filed fraud on this credit card charge due to the poor service received. 4) It is not my problem that the show was rescheduled and that I didn't receive the email, maybe it would have been a good idea for you to call your customers notifying them of the change, just in case there was a glitch where I and probably many others did not receive this email. 5) On another note, I am not sure that everyone who purchased tickets from you in good faith checks their email all day. This is order # [redacted] for 104.70Desired Settlement: I would like a full refund.

Business

Response:

Hello Dispute Resolution Services,

We are confused by [redacted]'s complaint. We have canceled and refunded his order (#[redacted]) as requested on 8/**/13.

We sent [redacted] a confirmation email of the cancellation and refund on this day as well. The verificatoin trasaction number for his $104.70 credit is [redacted].

If you or [redacted] have any other questions or concerns, please let me know.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I got a shirt from a fan club and had to send it back because of the wrong size and the image was lopsided, I sent it back and now it has been about 5 months since I sent the shirt back and 4 months since I've heard anything but yet have not received the shirt yet. I was sent an item that I already had and have not gotten a response to the multiple emails I haven't sent. Artist Arena has no other way of contact other than a contact form which they don't reply to, and I had a very difficult time trying to exchange the shirt because of no response. I will never go through them again for anything because of the lack of customer service and response. I have heard many others have had a problem as well, and the only response I get back is that they are on back order, and I am wandering if I will ever get the shirt back. Also I never received the shipping cost back from having to send it back.Desired Settlement: I would like the shirt back in the right size with the image correct and would also like to receive a detailed response on what kind of membership they processed for me, such as quarterly or yearly, and when I should expect the shirt back. And would also like the shipping cost back.

Business

Response:

Hello [redacted],

I have spoken to [redacted] on the phone and I have arranged to have a replacement t-shirt sent out to her. I have also given her my direct contact information so she can reach out to me is she has any further problems surrounding this issues.

Thanks,

[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 1 ticket from them on March *, I was billed for 3. I just discovered it today when I went to print my confirmation. They refused to help me. They originally told me they were purchased at different time. Then they changed their story and said they were at the same time. I would have never ordered 3 tickets. I have no use for them. I live in NC and they said I could just sell them. The concert is in Pennsylvania. My ticket is a fan club ticket and I can only get it by will call as with the other 2. I cant even get them sent to me to sell to someone else. I did not purchase these 2 tickets and I have no recourse except with them. The guy said he was the manager. He would not give me his name. I asked to speak to his boss and he said he wasn't available. I asked him what that meant and he angrily said, "He's not here." I told him to have him call me when he came in. I gave him my information and asked him the name of the person who would be calling me back. He said he didn't know he had to find someone. I said, "I thought you said he wasn't there. " Then he got all tongue tied. If I had ordered with my [redacted] it would be no problem but the card that I use will not help since it has been over 60 days. I had no reason to double check it. It said $95 when I checked out but they billed me for $285. I have the confirmation if you need it. I DID NOT ORDER THE OTHER 2 TICKETS. Mine was the D4. I did not order the J5 and J6. I have no idea how they included on my order. As they said, they were not ordered at the same time. They have not called me back and I'm sure they wont. They were down right belligerent. I did not appreciate the way they treated me-he was extremely rude and mean. He said I should have noticed it before now. I had no reason to because it said $95 when I checked out. Why would I think I would be billed for an additional amount at another time. And if they said they didn't say that, they are lying. They would not even help me find where the tickets were. I would appreciate you looking into this for me.Desired Settlement: They can have the j-5 and J6. I have no use for them and didn't order them. I only ordered the D4. I just want my money back for a mistake that THEY made.-not me. It's only fair. I don't appreciate them lying to me either.

Business

Response:

Dear [redacted], Thank you for passing on this issue.According to our records [redacted] purchased 3 tickets for a Melissa Etheridge concert on 3/*/2015 11:59:38 AM. At the time of her transaction all 3 tickets were in her shopping cart. These tickets were not added to the order after the fact as [redacted] is suggesting. We even sent her a confirmation email immediately after she placed her order showing that all three tickets were purchased (screen shot link below). Further, before you a place presale ticket place order we clearly state that "All sales are final unless the performance is cancelled or rescheduled.” This is posted in the email confirmation as well. As we explained to [redacted], if she noticed that she made an error immediately after she placed the order we would have been able to refund the tickets she purchased and put them back on sale. Unfortunately being that our presale window has ended, we have no way of reselling these tickets. [redacted]We also explained to [redacted] that her tickets are set up at the venue's Will-Call box office, where she will need to pick up her tickets the night of the show. We are in the process of reaching out to the venue box office to see if we can either mail her all three tickets she purchased so she can arrange to resell the extra tickets; or have the venue buy back her 2 extra tickets for their public onsale inventory. I have even called and left her a message yesterday to call me so I could discuss this option. We have not heard back from her yet. We are trying to work out a solution for [redacted], however this was not an error on our part. If Dear [redacted], Thank you for passing on this issue.According to our records [redacted] purchased 3 tickets for a Melissa Etheridge concert on 3/*/2015 11:59:38 AM. At the time of her transaction all 3 tickets were in her shopping cart. These tickets were not added to the order after the fact as [redacted] is suggesting. We even sent her a confirmation email immediately after she placed her order showing that all three tickets were purchased (screen shot link below). Further, before you a place presale ticket place order we clearly state that "All sales are final unless the performance is cancelled or rescheduled.” This is posted in the email confirmation as well. As we explained to [redacted], if she noticed that she made an error immediately after she placed the order we would have been able to refund the tickets she purchased and put them back on sale. Unfortunately being that our presale window has ended, we have no way of reselling these tickets. [redacted]We also explained to [redacted] that her tickets are set up at the venue's Will-Call box office, where she will need to pick up her tickets the night of the show. We are in the process of reaching out to the venue box office to check if either they can mail her all three tickets she purchased so she can arrange to resell her extra tickets; or see if the venue will buy back her two extra tickets so they can add them to their public onsale inventory. I have even called and left [redacted] a message yesterday to call me so I could discuss these options. We have not heard back from her yet. We are sincerely trying to work out a solution for [redacted], however this was not an error on our part. If you have any questions, please let know.Sincerely, [redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Hello,I did respond that I was happy with the outcome of this case by responding to an email that you sent me but I got an email saying that the matter was closed and I was still dissatisfied. I do want that changed on the record. The company did resolve my issue : Re: ID # [redacted]- Artist Arena. I very much would like this changed asap. If you need me to call you to go on the record, I will be happy to. Thank you.

Sincerely,

Review: I purchased a VIP Stage Seating Package for The Goo Goo Dolls Concert on 8/**/2014 in Columbus, Ohio. Included with the $500 each package, 1 meet and greet with the band, 1 seat on stage for the Goo Goo Dolls, and a small package of memorabilia mailed out prior to the show per package purchase. I purchased 2 of these. I received my VIP instructions via email 1 week prior to the show. I printed it out and put it with my mapquest as I was driving from Cleveland, Ohio. Upon arrival, I went to will call as instructed. I showed my license and was handed 2 tickets. I then asked about the meet and greet wrist bands and what to do for the stage seating. She looked at my license again and said that I was not on the list. Thankfully, I had the printed out VIP sheet emailed to me. She looked at it and then looked at me sideways and said to wait a minute. Next, a security guard as well as a behind the scenes type man arrived and pulled me aside. I had no idea what was happening. The man looked at my email and said that the event that it was for had already happened on 8/**/2014. He then said it was for New Hampshire. He was sorry, but he couldn't help me. I looked at the email myself and that is what it said. I had only previously looked at the time to be present for the Meet and Greet. I didn't think to check that it was for the right Venue and State! I began to panic and assured them both that I wasn't trying to get away with anything, but I had definitely bought the VIP package for that night. The security guard got closer to me. I brought out the 2 tickets the will call lady had handed me and thankfully my receipt showed the $1000 + I had paid. Now the man kind of believed me but said there was not room on the stage for 2 more people. He also said that they take serious measures to be certain things like this do not happen. I began to really worry because the meet and greet was going to happen in about 15 minutes and I still did not have my wrist bands. The man said he would be back in a few minutes. He had to go make some phone calls. The security guard waited & stood next to me. It was very awkward. It took much longer than expected and we missed our meet and greet. Upon his return, he apologized for the confusion. He said that they had made an error and my name had been on the list for NH only. Upon further checking, they were able to locate my original order and saw that it was for Columbus. He gave me our passes for the stage, but the meet and greet was over. I emailed Artist Arena directly after the show. They said that although they had made this mistake, my name was supposed to be on the Columbus list so I should not have had a problem. Well, I most certainly DID have a problem.

I spent a lot of money for the VIP Experience and was treated like anything but. I missed half of what the package was!! I feel I am due some financial restitution.Desired Settlement: $500.00 for half of the missed package due to their negligence.

Business

Response:

Dear [redacted],

We are in receipt of [redacted]omplaint ([redacted]). We are sorry about any trouble and inconvenience she faced at the Goo Goo Dolls 8/**/2014 Columbus, Ohio concert. Our records show that we sent [redacted] the correct instructions for her VIP experience as well as her name was submitted to be on the list. It appears that this was an issue at the venue level, which caused her to miss the meet and greet portion of the package. As stated in [redacted]omplaint, she was able to utilize the on-stage seating for this event along with receiving the merchandise associated with her VIP package. The value of the missed Meet & Greet would be $100 per order. Being that [redacted] and her guest missed the meet & greet portion we will process a $200 total refund to her order.

Please let me know if I should proceed with processing the $200 refund. Also, if [redacted]ould provide us with the name of the venue administrator she was dealing with so we can investigate further in order to avoid future issues we would appreciate it.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Artist Arena sold me tickets for a concert in Colorado, Phoenix. However, the morning of the show, I happened to see a [redacted] post regarding a venue change. This band chose to move their concert to a venue from outdoors to indoors, 21 miles away, due to rain that hasn't even happened, even though my tickets say rain or shine. Refunds were offered by the venue, saying that customers should contact their Point of Sale location for a refund. This for me is Artist Arena. The concert information stated that refunds would be honored until 8pm. However, when trying to reach Artist Arena, there is no information on their site, they did not send me any announcement about the venue, and you cannot reach anyone by phone. They do not answer customer service tickets online nor by email. I have initiated a chargeback with American Express.Desired Settlement: I'd like this company to improve their promises, including customer communications, and a responsive customer service policy. In the event my credit card company does not do a chargeback, I would like my money back.

Business

Response:

Hello [redacted],

According to our records we have responded to [redacted] messages to our customer service helpdesk and sent him details of the refund process for this canceled show. His claim that we do not answer customer service tickets is not accurate. Being that [redacted] has initiated a chargeback with his Amex card, we are now unable to issue a refund for his tickets until we determine if the chargeback went through or not. If [redacted] has a representative from Amex call me directly to ensure that the chargeback proceedings have been canceled, I will be be happy to process refund on our end.

Sincerely,

Business

Response:

Hello [redacted]

Responses to [redacted]'s questions are below in (bold):

1. I initiated a chargeback with my credit card after not hearing any response from Artist Arena online or by calling their phone number, due to the timing of the concert's announcement (12 hours before the show) and the deadline to receive refunds (before 8pm that day), being able to reach and hear back from a representative is critical.

We did not have any the details regarding the venue change from Phoenix's management at the time of [redacted]'s email. Below is the message we sent him. We did explain to him that we would be sending him more information.

"Hello,

Regarding the Phoenix show tonight that has moved to a different venue, we will be sending an email from [redacted] shortly regarding the details of this show. It will have all of the information that you are requesting. Please keep an eye on your inbox.

Thanks,

[redacted]"

Review: I renewed my membership with It Nation (the Green Day official fan club site) in October 2013. As part of the Renewal fee there is a $16 charge relating to postage & packaging for a Renewal 'gift', in this case a t-shirt. The t-shirt had not been received by me by December 2013 so I e-mailed the site regarding this & got no response from them. Other members were having the same problem & had been notified that the t-shirts had been posted on December [redacted], but we were later told that this was not the fact and that they had actually ran out of the specified shirt. We were told that we would be sent replacement shirt of a different design. This has not happened and despite further complaints to the site staff in February & earlier this month I have heard nothing.Desired Settlement: I would like either the following -

The delivery of the replacement shirt and the 3 month extension of my membership as promised in February 2013, or

The refund of the $16 additional fee relating to the shirt.

Business

Response:

Hello [redacted],

We have been in contact with [redacted] and will be sending her a t-shirt to the address she provided and extending her membership as requested.

The t-shirt is currently being processed in our warehouse and it should be shipping soon.

If you or [redacted] have any other questions please let me know.

Sincerely,

Green Day - It Nation Team

Review: Artist Arena mailed concert tickets to me that I purchased from them and one was misprinted. The print was off by an inch leaving the barcode unreadable. Artist Arena admits that the venue operator printed the ticket in error in an email sent to me. I attempted to reach them by phone but you are directed to contact be email. I requested to have my tickets reprinted but was told my tickets were still valid and to contact [redacted] at the venue the day of the show if there is any problem. What if [redacted] isn't there for some reason or what if i'm questioned inside of the show? These are 2nd row seats and I would hope someone would question a person trying to access this area . Who is exactly responsible if I can't use one of the tickets? I feel I shouldn't have to worry about such things leading upto the concert. Artist Arena doesn't want to take responsibility for not checking the tickets before mailing and won't even provide a telephone number so I can contact this [redacted] person who (should/might)? be able to help me the day of the show.Desired Settlement: I want the tickets replaced by the venue via Artist Arena.

Business

Response:

Hello [redacted],

I have reached out [redacted] over the phone to resolve this issue. We are having the venue send him a replacement for his misprinted ticket.

If you or [redacted] have any other questions or concerns, please let me know.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is the email I sent to Artist Arena regarding a TRAIN M&G: Greetings: I am writing to inform you (and certainly complain) about the Meet and Greet I recently had with the band TRAIN at Darien Lakes this past Saturday. Besides the fact that my package with the laminates did not include instructions as to where to go for the Meet and Greet (I later found that everyone else had instructions on the envelope the laminates came in; mine did not) and no one at the venue had a clue, leading me to almost not find the meeting place until right before being taken backstage) I want to complain of a few things that perhaps you are aware of (or perhaps you are not) The package that I purchased and the package that was advertised is listed in part as follows: If cameras are allowed into the venue, you will be allowed to take a picture with the band (*please contact the venue directly about its camera policy). You will also have the opportunity to have your poster (or ONE other small item) signed by the band. Well, cameras WERE allowed into the venue but we were not allowed to take a picture of the band with it; in fact, we were given stern instructions NOT to request a picture with our own personal cameras and that there would be an official photographer there to take our pictures. Next, when I think "Meet and Greet" I expect a short amount of time to mingle and talk with the band members, not an assembly line where you were only allowed about 30 seconds to get your picture taken and then were ushered out.....no chance to talk and barely even a chance to say "hello". The poster we were given was pre-signed by the band and we were NOT allowed to get any small item signed by the band as printed and advertised in the description of the Meet and Greet. Therefore, I am writing to say that I am extremely disappointed in what I received for the inordinate amount of money I paid for the individual tickets. In my mind this is truly a scam perpetrated by your company. I know the band members are just instructed to go out and do what they are instructed to do and probably don't even know how much this is being falsely advertised. Thus, I am writing to see what comment your company has about this whole charade before I complain further and take this to a higher level, for between this event and the Meet and Greet I purchased for Cleveland this Wednesday (a total of $900.00 spent between the two events) a feel that this is bordering on not only a sham but a crime. I'd prefer not to go to online boards to warn people not to purchase these packages in the future, but if something is not done to rectify this problem by Wednesday I certainly will. As I mentioned in the initial paragraph, the "Company" may not know that this is what is being done at the venues and if it does not I want to let them (you) know. But if it is known that people are not getting what they paid for then there should be consequences. This is the response I got: Dear Train Fan, Please see below for an update regarding details of your upcoming Meet & Greet with Train. There will be a professional camera used on site to take your picture with the band. Along with your instructions that you pick up at the box office, will be information regarding how to download your pictures within a few days of the concert taking place. Please note, you will not be able to use your own cameras during the Meet & Greet. Please continue to follow the instructions that were previously sent to you regarding your Meet & Greet process. Regards, Artist Arena To which I wrote back: Yeah, see, the problem is that is NOT what I paid for, either in Buffalo or Cleveland! It was advertised when sold as being able to use your own camera when I bought the tickets AND being able to get a small item signed, neither of which was honored when the Meet and Greet actually occurred. To me, this is definitely false advertisement and a blatant disregard for the "Bait and Switch" rules that govern transactions such as this. This certainly was not the answer I wanted or expected, so you can certainly expect some ramifications in the future. DEFINITELY THE BIGGEST RIP OFF I HAVE EVER ENCOUNTERED IN MY 55 YRS ON EARTH. DO NOT USE THIS COMPANY!!!Desired Settlement: Partial refund on money spent on advertised services that were not rendered

Business

Response:

Hello [redacted],

We are sorry for the confusion and disappointment that [redacted] had with the July **, 2013 Train VIP experience. We make every effort to provide accurate information when advertising our packages as well as when we send out the VIP details closer to show. We never did advertize the specifics regarding the camera or autograph policies up front when the packages are sold via ticketmaster. Below is a screen shot of what is displayed at the time of purchace.

However, closer to the show date we do send out VIP instructions to our customers explaining the details as to what to expect at the event. This is where the confusion regarding the camera and autograph policies [redacted] explained in his complaint originate from. Train's management decided to hire a professional photographer to take pictures of the fans who attend the VIP event. The poster we offered qualifies as the autograph item for this VIP experience. It's important to note that we also state that the instructions are subject to change.

We do appreciate and empathize with [redacted] feedback and complaint and have made these two points clearer for future VIP instructions. However, we do know that he is attending another VIP experience tonight and the camera and autograph policy will remain the same for this show as well. I have spoken to [redacted] over the phone and informed him that we will honor the $100 disputed amount. The $100 refund will be issued by ticketmaster and will take 5-7bunsuenss days to process.

If you or [redacted] have any other questions or concerns, please let me know.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so far. [redacted] did apologize on behalf of Artist Arena and explained their point of view and allowed me to express mine. I am, however, awaiting the $100.00 refund before I would consider this case successfully resolved as saying something is one thing but actually following through is another. I believe [redacted]....I trust [redacted]......but that is what led to this complaint in the first place: my belief and trust that what was publicized would actually occur, when in fact it did not.

Sincerely,

Review: I have contacted in writing on 4 occasions this company in regards to tickets purchased for an upcoming concert in LA. The tickets were purchased 5 months prior to the show. I purchased two tickets and I need to make sure my guest has their ticket so they can attend since I will be out of town. There is no working phone number for this company. I have sent numerous emails INCLUDING my airline tickets to so I will be in fact away and I have heard nothing.Desired Settlement: I want either a FULL and complete refund for both tickets or the opportunity to transfer both tickets to [redacted]so she can attend the show.

Business

Response:

Dear [redacted]

Our records show that we responded to [redacted]'s emails. Here is the latest message we sent her regarding her tickets. As stated below, we did not sell tickets for this show. All we provided was a presale code to access the tickets that went onsale. [redacted] would need to contact the point of purchace for her tickets, which in this case is ticketmaster.

We are sorry that [redacted] has not received our responses. Please have her check her SPAM filter to see if they may have been inadvertently directed there.

If you or [redacted]have any other questions or concerns, please let me know.

Feb [redacted]2014, 12:34 PM

Review: On Oct ** 2013 I renewed my membership to the Green Day fan club and paid for a renewal t shirt plus shipping to the UK. A certain design shirt was available on all renewals through to mid-Dec 13. Artist Arena failed to supply this shirt even though I (and others) renewed in time to receive that design, and I was even told that it had been shipped on Dec ** 2013. I contacted Artist Arena when it failed to arrive and on several occasions after that and was assured that I would receive the 2013 renewal shirt but was eventually was told that the 2013 shirt was no longer available, which was very disappointing, so I would receive a 2014 shirt instead and would be given an extension to my membership so that when I renew in Oct 2014 I won't receive a second 2014 shirt.

However, 7 months after renewing I still have not received a shirt of any design - and I know of other members who renewed at the same time who are also still waiting.Desired Settlement: Ideally I would like the shirt which Artist Arena advertised as being the one I would get when I renewed in October 2013 and I feel it's not impossible for them to get some re-printed for members who they've failed to supply that design to. But either way, I paid for a shirt and shipping to the UK 7 months ago and I would like to see something for my money!

Business

Response:

Hello [redacted],

Unfortunately we are out of the 2013 fan club shirt, we can however

ship you the 2014 shirt and extend your membership a few months so you

do not receive the same shirt twice. If this is acceptable, please confirm your shirt size, and full mailing address.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]A member of the Artist Arena staff, named [redacted], contacted me on April * 2014 to say she would extend my membership and send a t shirt. I agreed to that. On May ** another member of staff - [redacted] - contacted me to say that she would extend my membership and send a t shirt, and could I inform her of which size I wanted. Again, I agreed to that and emailed her to inform her of which size I required. Now I have someone else from Artist Arena offering to do the same, via Revdex.com. Almost 8 months after I renewed my membership I still haven't received the 'renewal incentive' which I paid for and Artist Arena staff are going around in circles, promising to send the shirt but seemingly never actioning this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],

According to our records we have already extended your membership reshipped your tshirt on June [redacted]. Please note that we are shipping from the US so please allow 4-6 weeks for delivery. The address we shipped to is the following:

Please let me know if you have any other questions.

Best,

Review: I am asking for a refund for $99 Bieber Fever Annual Membership + $16 Shipping charged + $2.99 Bieber Fever Lite Membership. I have been unable to access the website to follow the Bieber Fever Community nor have a received any of the promised merchandise.Desired Settlement: I would like a refund of $117.99 and to discontinue any and all membership unless this company can communicate with me how to navigate their website. My email address is [redacted]

Business

Response:

Dear [redacted],

We are sorry about the trouble [redacted] has experienced. We looked further into this and see that her yearly account "[redacted]" has now been successfully processed and she is free to access the site. Unfortunately, we had to change her password, and we send her an email with these details so she can access the site.

If [redacted] has any other issues, please let me know.

Sincerely,