A.S.A.P Home Exteriors

This matter will be handled directly We apologize for any inconvenience

Mr[redacted] we have spoke to you on numerous occasions, and expressed that we would do the work, when you started stating that you wanted out of your contract it puts a hold on things in fear that after we are done, you wouldn't pay for the work We had a rough winter, and a wet springIf your in agreeance we can go ahead move forward, the job can be finished in the next 2-weeksWe would like to schedule a sit down with you all to discuss these plans You can call me directly at [redacted]

Reopen Request [redacted] *** [redacted] I filed the complaint on 1/& very quickly received emails from you that you were seeking a response from ASAP ExteriorsYour letter attachment to one of the emails indicated that you would let me know of any response from ASAP & that it might take several weeksTo this point I have received nothing, so I just checked your site and found that you had closed the complaint on 2/9/based on a promise that they would issue a check to meNO REFUND OR RESPONSE OF ANY TYPE FROM YOU OR THEM HAS BEEN RECEIVEDSince they did not follow through on their promise, I hope you will reopen the complaint AND LOWER THEIR RATING until they show that they are reliable by making an actual refund of my depositThey certainly had no problem contacting me by phone and making frequent visits to my home when they were trying to make a sale [redacted]

It is every intent for my company to complete Mr [redacted] jobIf Mr [redacted] has picked a color from the siding samples given, my company can easily start the job Tuesday May 26, Please let me know so I can schedule for Tuesday Sincerely, [redacted]

I apologize in the delay responding to the complaint If Mr [redacted] is agreeable, my company can start the job as early as Tuesday May 26, Please let me know so I may add to the schedule Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ASAP Exteriors has failed to live up to several promises to return the deposit I gave them on 11/18/ On that same day, they promised to put the check in the mail the following week For several weeks thereafter, I could get nobody to return my calls, then on 1/7/15, they promised me by phone to mail the check on Monday 1/12/ They did not After my 1/21/complaint to the Revdex.com, they promised both of us to promptly forward the check claiming a "mailing" issue had previously delayed them (Revdex.com trusted them at that time and closed the complaint without telling me) but it turned out ASAP lied and did not follow through They later stalled by saying they wanted to deal directly with me, which was not acceptable, given their track record It has now been almost SIX MONTHS that they have held my funds and they say they have "system" issues and want Revdex.com and myself to use that as a basis to close the complaintAs stated in my previous reply, the ONLY way to resolve this complaint is to RETURN my deposit and the sooner the better! I relied strongly on the Revdex.com A+ rating of this business when I entered a contract with ASAP on 11/18/ I hope Revdex.com will continue its efforts to assist in obtaining my undisputed refund and I also hope Revdex.com will lower the company's rating so future possible customers will be alerted to the dangers of doing business with them Regards, [redacted]

We are having system issues and as soon as this matter is addressed and corrected we will issue you your refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***We have been in contact with the company and we have came to a agreementThis issue has been settled between ASAP and my selfRegards,
*** ***

Mr*** and his wife signed a legally binding contract on 2-21-2015, we did come out and give him an estimate, at that time he agreed to have us do the work and signed the contract( Ive uploaded the contract)He agrred to pay a material deposit on March 2nd, which is also in the contract
When we called to set up the install and collect the deposit, he stated he found someone cheaper, and told us to rip up the contractHe did indeed receive a copy of it, when we take him to court his representative will let that be known under oath, he is making allegations and even this complaint to try to deter and blackmail us into canceling his contractI explained to Mr*** that on back of his contract (I offered to give him a replacement copy) Line #that if he defaults (cancels) the contract that he was bound by contract to pay the 25% liquidated damage fees, for canceling outside his rescission period (day right to cancel after signing.) This allegation was made to try to intimate a contract cancellation using blackmail tacticsHe his responsible for all court and attorney fees his and ours if he wants to take that routeWhat he is trying to do is like going to a car lot buying a car, then months later find one cheaper and try to not pay for it because it found a cheaper one, this is not how things workHe is well aware he signed a contract both him and the Mrsdid

Mrs*** we have had some system issues and errors, we will be happy to return your deposit as soon as our system is functioning properly and we can cut you a refund check You canceled correctly and will receive your deposit Thanks, and sorry for any inconvenience

Per Mr*** he has received his refund in the form of a money order drawn off a *** bank account. Issue resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response is not acceptable because they give no date they will call to schedule installationHow can I be assured it won't be another six months before they install my windows? Their excuse for not installing my windows in a timely manner is simply that, an excuse
Regards,
*** ***

We will call you Monday to set a time to meet and get everything scheduledThank you for understanding

Mrs*** we will be honoring the contract and finishing the job, the amount you owe far outweighs the work to be completed We have had a non traditional winter and spring, and due to that fact as well as material disputes it has our work schedule behind We will call you
to set up install for the remaining windowsSorry for inconvenience

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We are sorry for any inconveniences and will re issue a check within hours, the original we sent we put wrong address and name of another customer that was similar to yoursWe apologize for any inconvenience

Mr***s refund will go out in the mail to him Tuesday May 26,
We apologize in the delay
*** ***

Per *** *** to Revdex.com: Mrs*** refund will be go out in mail to her Friday May 22,

I have filed a previous complaint, ID number [redacted], which was closed when I did not respond whether the response I had from the company was satisfactory. The company stated on...

the Revdex.com website that they would give me the refund they owed me. No such refund has been received, as such I did not respond. The matter has not yet been resolved.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I just want my $300 back.

The refund is in the process of being issued, it should be ready by the end of the month. I apologize for any inconvenience this has caused .