ASAP Roofing (R)

Initial Business Response /* (1000, 7, 2015/05/26) */
This complaint was unnecessary to come into the Revdex.com. A refund check was issued prior to the complaint being filed. The customer should have received it by the end of last week.
Two calls were made to our office two weeks apart for the check...

to be processed. We have to have a chance to issue a refund back.
[redacted]
Ho called states he needs a reimbursed check for $51.73 for the antenna [redacted] can you write this check for me please
Emailed to: [redacted]@asap-claims.com
04/30/XXXX X:XXPM Comment
[redacted]
Ho called states that he need a check for $53.73 for the antenna... I was speaking with him but the call got drop
Emailed to: [redacted]@asap-claims.com
05/18/XXXX XX:XXAM Comment
Customer Refund $53.73 05/18/XXXX XX:XX PM XXXXX
As for the vents it was overlooked however I have no notes on the file prior to this complaint about the issue. Obviously we will go back out and add them if the customer still would like them done. We did not bill for these as they were overlooked.

Complaint: [redacted]
I am rejecting this response because:The issues raised, questions asked and...

problems/financial damages that have been a direct result of ASAP Roofing's spurious placement of a mechanics lien on our home and property have yet to be addressed. Furthermore, as extenouesly written correspondence concerning the legality and rules involved in the placement of a mechanics lien, have no been met. Thus, the breech of contract that is spoken of is a result of a spurious lien which legally voids any said existing contract if an agreement is not met by both parties. In addition the statute of limitations and strict time line concerning resolution and action taken on such liens have not been met by ASAP Roofing. It is due to this fact that we do not accept the "response" from ASAP Roofing. In accordance to federal and state law, ASAP Roofings placement of a lien on our property in a spurious manner and then failure to either meet strict deadlines or collect or foreclose on the property of which the lien is held, and the claimees demand removal of such lien the company must comply within a reasonable amount of time or the contract held between the contractors and property owners becomes breeched and therefore no longer legal bound to the property owners by the claimants. 
Sincerely,
[redacted]

I understand your frustration and we would be happy to set up a meeting. Please call our office at [redacted] and we will be happy to set this appointment for you.

I'm surprised this complaint came to the Revdex.com. We have called Mr. [redacted] dozens of times with no return call and stopped by multiple times. We were stud up by him several occasions when appointments were made. Our project manager even detailed the cars in the driveway to confirm that he did in fact...

show up as requested and those notes are date and time stamped into our system.As far as the issue with the satellite dish we never calibrate the system. That is always something that has to be done by the provider. This is clearly outlined in our instillation checklist that was provided to Mr. [redacted] and signed by him.I am not sure what he is referring to by "Guy wires" And as for the water lines if they were attached to the roof then they would have to be removed to install the new roof. It is our policy not to secure anything to the roof after the roof is installed because this will void the warranty. Due to the lack of communication from Mr. [redacted] a lien has been placed on his property and the account sent to collections. If he would like to resolve this then we welcome him to mail in payment or come into our office to speak with a manager as we have been stood up multiple times already.

Initial Business Response /* (4000, 11, 2015/08/19) */
As far as speaking to the owner of the company that is not something that would be possible. We have a of people that can assist you and have the authority to help you. [redacted] would be the best point of contact as she is in charge of the...

insurance billing for your file.
Initial Consumer Rebuttal /* (4200, 13, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The home address is XXXXX [redacted] Centennial Co. XXXXX. I don't understand why we cannot speak to the owners of ASAP roofing. I mentioned before that I've spoken with [redacted] and [redacted], both were not able to explain to me why they charge what they charge. Sounds like they're hiding something. The invoice/estimate that I received from my insurance adjusters differs from the invoices that we received from [redacted] And each time, there were changes to the estimates. [redacted] was not able to help and refused to give out the owner's contact or number. Attached, you will find the contract that was signed for $12,000 and also, the different invoices that were billed from ASAP.
Final Business Response /* (4000, 15, 2015/08/28) */
Thank you for including the address. This is a very simple issue. I'm surprised it hasn't been resolved already. [redacted] confirmed with us on 3/18/15 a final price (RCV) of $14,417.17 so that is what you would pay. [redacted] should have released all of these funds to you. If they have not then all you would need to do is call them to have them released. They should have all the documents from us that they require.
Our contract clearly states an estimated price plus any supplements that are required which in this case was $3487.01 in order to bring the roof up to current building code requirements and permit costs.
This is the exact wording in the contract:
"for the approximate cost of $____________________, or the Replacement Cost Value (RCV) set forth by the Owner's insurance company also called the "Contract Price". The approximate cost is based on damages known as of the date of this contract. "
All of the documents provided clearly state estimate. Estimates are subject to change based on conditions found during the construction process. I have attached a final INVOICE.

Initial Business Response /* (1000, 6, 2015/07/01) */
ASAP's sales representative had no way of knowing what the customer's deductible was. And I can't speculate as to if the results would have been different.
I wish we had more options here but it is insurance fraud to wave the deductible...

SBXX-XXX clearly states that any offer to pay credit or discount deductibles is insurance fraud.
http://www.leg.state.co.us/clics/clics2012a/csl.nsf/billcontainers/XXXXXB8088A2C...⇄ /> The customer chose the policy. Not ASAP Roofing.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 8, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I clearly stated in the original complaint, I do not hold ASAP roofing nor it's representative responsible for the deductible. I do hold them responsible for sending a "project manager" to home and providing me false information about the consequences of filing a claim with the incorrect insurance company. I further hold them responsible for their representative making promises about a final price that the company is not able to honor. Although subsequent text messages on my phone are not detailed, they corroborate the substance of these assurances. The fact remains that, if ASAP roofing had not come to my door and told me things that were not true, I would have filed with my current insurance provider. I will pay $1000 more to replace my roof because of this company's sales practices and that is my complaint.
Final Business Response /* (4000, 27, 2015/09/15) */
I'm sorry there is nothing we can do to help you. There are a few legal rebates available and if you had received money towards other trades and you could do the work yourself that money could have been applied. That is not the case here. There is nothing for us to work with. I am sorry but this fight needs to be had with your agent for not properly explaining your deductible.
We request this file closed with the [redacted] Resolution can not be made as it would be in violation of Colorado state law.
Final Consumer Response /* (4200, 29, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree

I do apologize for any issues. The problem with these claims is that the are significantly under paid and we have been working diligently in order to try and get the insurance to properly cover the damages that need repaired. We can not move forward with the claim until we have a final settlement...

with the insurance. I do apologize for the inconvenience this has caused you but the frustration needs to be directed to the insurance company since they are the ones refusing to properly negotiate the damages in order to get the repairs completed.

Initial Business Response /* (1000, 5, 2015/04/22) */
I am truly sorry for the customer service breakdown between you and representatives for ASAP.
We pride ourselves on customer service and I am truly ashamed that this has been such a huge inconvenience for you.
I am going to have our...

director if production, [redacted] reach out to you and personally resolve any remaining issues you might have.
If something does not go to your approval please contact me back but I am confident that he will get this all resolved for you relatively quickly.
Also I will be getting you a gift card for your favorite restaurant to compensate you for your time and energy lost during this process.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 4/28/15 I was contacted by ASAP's representative. I was at work and returned the call a few hours later. I got a message saying he would be out of the office for 5 days. He was out on a family emergency which I can emphasize with, however, after 6 days I still had not heard from him so I called again. He offered to come to my house the next day but I could not get off work in the middle of the day so we set a time to meet a couple of days later. He did show up but there was an emergency (my neighbor's house was on fire and I was taking care of their kid during all the chaos) and I couldn't meet with him at moment. He said he would call me the next day to reschedule our meeting. That was 5 days ago and I have heard nothing. I thought this time ASAP was sincere in wanting to correct the problem but I am again disappointed and frustrated that I have gotten nothing but apologies and promises. It has now been about 8 months and the job is still not complete!
Final Business Response /* (4000, 10, 2015/05/14) */
We did try to reach out and even sent a paint crew out as well as a production manager who were both turned away. We have an appointment scheduled for this week and will hopefully reach a final resolution.

Initial Business Response /[redacted]/
We have been working with the city to complete as many inspections as possible every week, however due to the storm the city is backed up substantially and is unable to complete inspections in a timely manner.
When we call in an inspection...

there is a 90% chance that the city is overbooked and it doesn't actually get completed.
The city requires us to place a ladder for their inspector so we can only call in certain jobs each day. Last week we placed 15 ladders on Monday morning called those jobs in every day and none of the have been completed still.
I wish we could get this done quickly but it is completely out of our control. We have approximately 450 open permits waiting for inspection.
I encourage the customer to contact the city to complain.
I request the Revdex.com remove this complaint because it is out of our control.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
That is an excuse. Plain and simple. I called the city before sending this complaint and they said nobody has called to set up inspection. As soon as this complaint was filed, a call was made and an inspection was completed on 4/27 I believe. It failed. Which now means you need to come fix it. I work for the city and with building officials, so don't place all the blame on them for your company's lack of communication and follow through. I will continue to check each day with the building department and see if it's fixed. And just for the record, I have still yet to be contacted about any of this or about the last inspection that took place. Other customers in the neighborhood don't realize that you haven't finalized the inspections and didn't realize they weren't complete. Finish your jobs instead of just cashing the checks and communicate with your customers.
Final Business Response /[redacted]/
Again I will reiterate this is an issue with the Aurora building department.
We have been working with John Bradka (?SP) with the city of Aurora for the last few months trying to get these inspections complete with no avail. We have over 400 open permits and over 300 of them have been scheduled for inspection and we are getting an average of 10-15 per week completed. We are still building 7-12 roofs a week in the city of aurora so no progress is being made to catch up.
We emailed the city the day your complaint came in and expedited it to the top of the list and it still took 6 days to complete the inspection.
It did require corrections which we had fixed in 4 business days and we re-requested the inspection that same day. That has been over a week and we still have not received a second inspection.
I'm sorry that you have not been happy with this process but I assure you we are doing everything in our power. If you work for the city I encourage you to reach out to John and confirm we have been in communication and truly are trying to do right by our customers.

I do apologize for the issues. The problem is that the roof appears to have a manufacturer defect not an instillation issue. We have been trying to assist the customer in getting the claim filed with [redacted] (the manufacturer of the shingles) so that we can see how their warranty department would like...

to handle the process. A claim is open and [redacted] has sent the customer the steps that need to be taken to resolve the issue. We are more then willing to help in any way we can but the claim has to go through [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am very sorry for any issues that you have faced with this process. I assure you that customer service is our highest priority. Looking through the notes on the file I don't see who might have been calling every day. I want to make sure this is immediately addressed with my staff. Can you please...

provide me with the name of the person who has been calling daily?

Complaint: 11248082
I am rejecting this response because:The individuals in charge of my work agreement contract were [redacted] (Project Manager) & [redacted] (Senior Manager). Both would call and I last received a call from [redacted] on Dec. 22, 2015; a week after I sent and email to a Mr. [redacted] telling him I would schedule my appointment through the office (I can forward you all email correspondence I have with your company if requested). The next time I was contacted by your company was an email from [redacted] in February if I am remembering correctly. I did not respond due to the last communication we had I thought it was clear I would schedule an appointment through the office. The next thing I received was a notice of a lien being placed against my property if I did not pay you for half the project cost. I called your office on Monday and talked with a lady that addressed my concerns and let me know the manager was not in at the moment but would get back to me when she was able to give him the message. I gave her two contact numbers to reach me at and never received any response from the office. I am glad to hear that you value your customer service to the highest priority and understand with a large business contractors may be hard to vet in an ever expanding city. I originally wanted your company to perform the work on the house, you are rated well and seem efficient. However, I cannot with a good conscious move forward with ASAP Roofing being the company that replaces my roof due to the situation I am in now with a lien pending on my house. I am troubled by the lien aspect and the grounds in which it was placed in a fair business practice sense (An undisclosed amount of money for work that has not been performed yet and no materials have been ordered). I thank you for responding in such a timely manner and apologize for the nature of our communication.  Sincerely,[redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/05/08) */
So I was looking over the loss sheet on this and the original price for the roof only was $5992.82.
We also negotiated with the insurance for an additional $835.06 and the permit of $125.49 coming to a grand total of $6,953.37.
We add a...

$600 penalty for late fees and lien filing costs bringing the total due of $7,553.37.
We have received $4,062.94 leaving a balance of $3,490.43. This has been confirmed with [redacted] and is for ONLY the roof work.
The balance is accurate and a lien has been filed on the property for non-payment.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Looks like they rearranged the exact same documentents that I submitted.
The explanations are bogus, the math and dates do not add up. ASAP never negotiated anything because I am the one that did all of the communications with the insurance agents (I requested that each call be documented).
True, I did pay them $4,062.94, that was their total price for the roofing job. There isn't a balance of $3,490.43 and has not been confirmed with [redacted]. In fact, the agent snickered when I told him what ASAP is claiming.
I have had enough of this and I am excited to file in small claims court. I have all of my ducks in a row, for example, original and updated papers. Letters from my insurance agents, and receipts for the jobs done by others and not ASAP. Let the judge see the evidence and hear what the insurance agents have to say. I think it is time to expose this type of behavior and bogus claims. It appeared that several others have had the same exact issues with ASAP that I am having. Contractors should not make claims to be paid for services they did not perform.
Final Consumer Response /* (4200, 12, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fraudulent. I am taking to small claims court. Please close.
Thank you
Final Business Response /* (4000, 15, 2015/06/08) */
Customer requested the Revdex.com file closed.

Complaint: [redacted]
I am...

rejecting this response because:
You were committing fraud by keeping money that you didn't have coming to you. I paid for the panels to be removed and replaced out of my pocket. Open up your eyes and look at the receipt I provided. You are nothing more then a rip off business's in a just like your salesman. Man up and do the right thing. You put in writing that you would repair everything for that cost. You never had any intention of doing anything other then the roof. Admit it. You are a  scam outfit and nothing going more . Your salesman 
Sincerely,
[redacted]

I am very sorry if there was confusion on the matter. That was not the intent. We will address it with Thomas.

I am very sorry for any confusion that you might have had with one of our representatives. I can assure you that we work very hard to make sure customer service is a priority. That said all of our contracts do have a price on them when we do the initial inspection. I am showing that the one we have...

on file does as well. Can you please send me your copy so we can confirm this? We would like to discipline the representative and release you from the agreement if it is in fact the case that the price was filled in on our copy but not yours.

Initial Business Response /* (1000, 6, 2015/09/07) */
I'm sorry that everything did not go to your complete satisfaction.
Speaking of the ventilation [redacted] our Production Manager did add the two extra vents to the home and advised that it was at no cost due to the breakdown in communication....


As for the chimney... [redacted] did not pay to have the flashing around the chimney replaced so we did our best to protect the flashing. Obviously we would much rather replace the flashing every time but we have to do the work under the scope the insurance allows. We strive to provide a quality customer experience every time and my apologies again for the breakdown.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The two vents that were added we found at [redacted] for $9.68 each. He did not discuss the "upgraded" ventilation system with us as we would have liked, he just added per his liking. Also, the flashing around the chimney was not "protected" very well as mentioned by the company. And although Farmers did not pay to have it replaced, we also did not pay to have it damaged. The lack of communication from the company along with the lack of customer service and professionalism is not satisfactory.
Final Business Response /* (4000, 14, 2015/09/22) */
Would you please email pictures to [redacted]@asaproof.net so we can see exactly what the issue is? our contractor states that they have been out multiple times and the flashing meets building code.
Final Consumer Response /* (4200, 16, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will send pictures to the email requested at [redacted]@asaproof.net. However, your contractor has only been out 1 time, not multiple times as he has claimed. As far as I am aware, only 1 visit has been made to "repair" the flashings and it was on August 26th. If any other visits have been made it has been without our knowledge or consent. No phone calls or emails have been made to us to communicate this information. If someone has come by then they have trespassed ** our property as well which we also do not approve of.

What breach of contract would you be referring to?

Initial Business Response /* (1000, 6, 2015/07/30) */
I have reviewed this account and the insurance did not pay for a window to be replaced. Only 2 window screens were to be redone. We dispatched a window screen replacement company in April and they said the work was completed by April 17th. We...

have spoken to the customer 6 times since then and there was no mention of work that still needs to be completed.
If a window is in fact broken the customer will need to contact his insurance company as they did not pay to have any Windows replaced.