Ashford University LLC

September 26, size="3"> [redacted] Dear [redacted] On September 7, 2016, Ashford University (University) received your complaint filed with the Revdex.com (Revdex.com)Within this complaint, you alleged: This company has charged me for loans that seem to have been falsifiedThe money that is considered my debt is left over from loans of $1980, $1176, and $Ashford says that those loans were refunded to the servicer when I failed coursesThe US Dept of Education and the loan servicer, [redacted] , have both said to me that they have no record of any loans originated in those amounts and no record of any refundThey do have record of loans applied for on my behalf by Ashford, but originating in the amounts of $0, $and $Ashford has no record of these amounts and will not acknowledge themI have called Ashford and complained, I have filled out their dispute form and been referred to their grievance center and promised to be contacted in the days following, with no such contact being madeI've tried to call them after that and been led to a voicemail message and no return callThis debt is now on my credit report as a debt owed after being sent to collection and they are withholding my transcript preventing me from gaining entrance to any other institution In your complaint, you listed the following as the resolution you seek: “I would like this debt to be removed from my credit, my transcript to be released and this university/company to be investigated for their shady business practices.” The following information details the findings of the investigation On August 30, 2012, you completed, electronically signed and submitted the University's online application for admission (OAP) to the Bachelor of Arts in Journalism and Mass Communication degree programIn signing this agreement, you acknowledged that you had read, understood and agreed with the contents of the online application for admission and the contents of the University Academic Catalog (Attachment A) Regarding Your Enrollment Students who attend the University using the online format receive financial aid on a non-term based scheduleAt the University, non-term based programs have an academic year that is not defined by the calendar yearInstead, the academic year is specific to each student, and the academic year for an undergraduate student is defined as when the student successfully completes eight (8) courses totaling twenty-four (24) units within forty (40) weeks of instructional time (Attachment B) There are two payment periods in each academic yearUnder the non-term based system, students should receive their first financial aid disbursement on or after the start of their first courseAfter students earn twelve (12) credits and begin their fifth course, they are eligible to receive their second disbursement of financial aidThe student must complete four (4) courses successfully and begin the fifth course before they become eligible to receive their second disbursement (Attachment B)Competency courses that are not completed successfully must be repeated and may impact the overall cost of attendanceIn short, the overall cost of attendance may increase as more course attempts are needed to successfully complete eight (8) courses to finish the academic year From September 18, 2012, to January 14, 2013, you successfully completed one (1) course and unsuccessfully completed two (2) courses during your first payment period (Attachment C)During this time, the University billed your student account a net total of $5,797.05; received and applied $1,in federal subsidized loan funds, $in federal unsubsidized loan funds, $in federal supplemental educational opportunity grant funds, and $2,in Pell grant fundsOn December 4, 2012, per federal regulation, the University issued $1,of credit balance funds directly to you (Attachment D)January 21, was your last date of recorded attendance at the University because you did not adhere to the University’s Attendance Policy (Attachment E) The University’s 2012-Academic Catalog states that upon withdrawal from a degree program, the University must complete a Return of Title IV Funds (R2T4) calculation to determine how much aid the student earned while enrolled and how much aid must be returned to the Federal Student Aid Program (Attachment F)The portion of Title IV funds a student is allowed to retain is calculated on a percentage basis by comparing the total number of days completed before the student withdrew from the program to the total number of days in the payment period (Attachment F) On February 4, 2013, the University’s Financial Aid Office completed the R2Tcalculation and determined that you did not earn all of your 2012-subsidized and unsubsidized loan funds, therefore, the University returned $1,of subsidized financial aid funds and a total of $2,of unsubsidized financial aid funds to the Federal Student Aid Program (Attachment D)Your student account balance due at the end of your first academic year was $2,(Attachment D) On June 5, 2013, per your request, you re-entered in your Bachelor of Arts in Journalism and Mass Communication degree programOn June 11, 2013, you began the fourth course of the payment periodOn July 8, you were officially withdrawn again due to the Attendance Policy (Attachment E) On July 23, 2013, the University’s Financial Aid Office completed the R2Tcalculation and determined that no additional funds needed to be returned to the Federal Student Aid ProgramYour final enrollment student account balance due is $3,(Attachment D) The investigation reveals that financial aid funds were disbursed accordingly to your student accountThe investigation reveals that unearned funds were returned to the Federal Student Aid Program Regarding the Student Dispute Resolution Center On August 12, 2016, the Student Dispute Resolution Center received your complaintAccording to the Student Dispute Resolution Procedure Policy (Attachment G), if the complaint is eligible for review by the Center and all required information has been submitted, the complaint will be assigned to a case handler within three (3) business days of receipt of the complaintOn August 16, 2016, your complaint was assigned to Step II of the Grievance processStep II can take up to thirty (30) business days following receipt of the complaint to complete During the investigation, the Student Dispute Resolution Center was notified by the Revdex.com that you submitted a complaint with their office for the same concerns as the abovementioned complaintOn September 8, 2016, you were sent an email by your assigned case handler informing you that a response will be issued directly to the Revdex.com and your formal grievance will be closed Regarding Your Transcripts The University’s 2012-Academic Catalog states: “The University reserves the right to cancel the registration of any student whose account is delinquentDiplomas or certificates will be withheld, graduation participation will be delayed, and transcript of semester credits will not be forwarded to another institution or potential employer until all accounts with the University are paid in full” (Attachment H) Conclusion The University maintains that financial aid funds were disbursed to your student account in accordance with University policyThe University maintains that unearned financial aid funds were returned to the Federal Student Aid ProgramYou are encouraged to contact [redacted] at [redacted] to resolve the balance It is always the intention of Ashford University and its employees to provide excellent student services and a positive learning experienceIf you would like to further discuss this matter, please contact me directly at [redacted] ***, or at [redacted] Sincerely, [redacted] Student Dispute Resolution Specialist II for Ashford University Encls/8/ Attachment A, Online Application for Admission Attachment B, Financial Aid Specific to Undergraduate Degree Programs Attachment C, Degree Progress Report Attachment D, Ledger Card Attachment E, Attendance Policy Attachment F, Return of Title IV Funds Policy Attachment G, Dispute Resolution Procedure for Student Complaints Attachment H, Terms of Billing and Payment

To Whom it May Concern, The Family E -0.15pt">ducation Rights and Privacy Act (U.S.C.§1232g; CFR, Part 99) prevents University personnel from communicating confidential information about a student’s record to a third party without written consent from the studentIn order to comply with and to allow for communications pursuant to this act, a student must execute an Authorization to Release Student Records FormOnce completed, the student should then submit the Authorization Form to myself at [redacted] and I will ensure that it is processed in a timely fashion As of the date of this letter, the University has not received [redacted] completed Authorization to Release Form and thus is unable to issue its response directly to your officeThe University will issue its response directly to [redacted] on or around June 21, Should the University receive the Authorization Form from [redacted] the future, the University will forward a copy of its response to your officeIf you have any questions, please feel welcome to contact me at [redacted] Sincerely, [redacted] Student Complaint, External Relations Specialist for Ashford University

class="MsoNormalCxSpMiddle">September 19, [redacted] Dear [redacted] On September 5, 2014, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com) On the same date, the University received your Authorization to Release Student Records Form for the University to disclose protected information in your student record to the Revdex.com The University processed this form and will forward a copy of its response to the Revdex.com The University referred the correspondence received on September 5, 2014, to the Office of Student Grievance Resolution to address your concerns through the formal grievance process for students In your complaint, you alleged that: · “I had a lapse in attending the university They said they would contact me when the new classes would start but I was never contacted they started the new class of which I subsequently failed due to both lack of attendance and failure to submit work They said I could only pay in full of over six thousand dollars in order for me to continue class or settle debt I asked for a payment plan even if it was high, I did not have that amount of money lying around They refused to take down payment or accept any payment that was not the full amount.” The resolution you are seeking is as follows: · “Fix the billingThis company is only destroying people’s credit by sending them to collections At least try and make a payment plan with people.” The University conducted an investigation of your concernsThe following information details the findings of the investigation Regarding your course schedule and account balance The 2009-University’s Academic Catalog states that for nonterm-based undergraduate level programs, if a student’s last date of attendance in a course is within the second week of the course, the student is responsible for the fifty percent (50%) of the cost of the course (Attachment A, Tuition Refund Schedule) The 2009-University’s Academic Catalog states the following regarding the Attendance Policy: Students taking online classes are expected to attend each week Students are required to log in to each online course by Tuesday during the week in which the course officially begins and to complete the initial introductory postings in the course Students who fail to meet these attendance requirements in one week of the course will be given an absence for that week Students who fail to meet the attendance requirements for a second week in the course will be administratively dropped from the course retroactive to the last date of attendance (Attachment B, Online Bachelor’s Program Attendance Policy) From September 29, 2009, to October 4, 2010, you successfully completed three (3) courses, unsuccessfully completed four (4) courses, and withdrew from one (1) course, MGT 330, in your first academic year Please note, a fifty percent (50%) credit was placed on your account in the amount of $on April 5, 2010, for the MGT course as per the Tuition Refund Policy, you withdrew prior to the third week of the course (Attachment C, Ledger Card)From September 29, 2009, to October 4, 2010, tuition and fees posted to your student account in the total amount of $(Attachment B, Ledger Card) The investigation revealed a break, from December 7, 2009, to January 26, Upon reentry, you unsuccessfully completed INF 103, earning a grade of “F”, and you posted attendance through the fifth week of the course The investigation also revealed a break from March 9, 2010, to May 18, During this time, you withdrew from MGT 330, and earned a fifty percent credit as indicated above (Attachment C, Ledger Card) Upon reentry, you successfully completed INF 103, earning a grade of “B.” From August 31, 2010, to October 4, 2010, you unsuccessfully completed your last course at the University, ANT 101, earning a grade of “F.” You posted attendance through the fifth week in the course The investigation did not reveal that you had taken a break prior to the start of this course, or that University representatives did not advise you of the start of the course You were scheduled to take ENG following ANT 101, however, you were unscheduled for this course and you were not charged for it (Attachment C, Ledger Card) From October 6, 2010, to October 27, 2010, University representatives contacted you by voicemail and email regarding your lack of attendance and possible withdrawal from the University per the University’s Attendance Policy On November 2, 2010, you were withdrawn from the University for failing to post attendance for a fourteen (14) consecutive day period (Attachment B, Online Bachelor’s Program Attendance Policy) Your last date of attendance was September 27, The following summarizes the calculation of your account balance due at the end of your first academic year: · AYTuition and Fees: $ · AYFinancial Aid Disbursed: $ · Refunds due to the Return of Title IV Funds upon withdrawal: $ · Total account balance due: $- $- $= $(Attachment C, Ledger Card) By telephonic conversation on November 3, 2010, Financial Student Advisor [redacted] advised you of the impact of unsuccessfully completed grades on your student account and financial aid [redacted] advised you of the account balance due that would have to be paid in order to return to the University Collections Attempts Our records show that from November 9, 2010, to July 25, 2011, the Collections Department attempted to contact you on at least seven (7) occasions regarding your student account balance due and the need to make repayment arrangements The following details the attempts to contact you: · By e-mail message on November 9, 2010, Collections Specialist [redacted] advised you that you had an outstanding balance due and notified you that the failure to make repayment arrangements within fifteen (15) days may result in late fees; · By e-mail message on November 12, 2010, [redacted] advised you that you had an outstanding balance due and notified you that the failure to make repayment arrangements within five (5) days may result in late fees; · On November 19, 2010, Collections Specialist [redacted] called you; · On November 29, 2010, [redacted] left you a message; · On March 21, 2011, [redacted] left you a message; · By e-mail message on June 21, 2011, Collections Manager [redacted] advised you that you had an outstanding account balance due and notified you that the failure to make repayment arrangements within ten (10) days may result in your account being sent to a collection agency; · On July 1, 2011, [redacted] left you a message On July 25, 2011, your student account balance due in the amount of $was referred to an external collections agency, [redacted] By telephonic conversation on September 14, 2011, you spoke with a University representative The University representative advised you of your account balance due and told you that you were required to set up a payment plan with the external collections agency in order to reenter the University Conclusion Based on the above noted facts, the University did not find evidence in support of your allegation that the University failed to advise you that you were scheduled for a course and therefore you subsequently failed the courseThe University maintains you were advised of your last date of attendance and issued nonattendance warnings by telephone and email, prior to your November 2, 2010, withdrawal Your account balance due is accurate and was referred to an external collections agency per policy It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact [redacted] *** at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Student Grievance Resolution Administrator for Ashford University Encls/3/ Attachment A, Tuition Refund Schedule Attachment B, Online Bachelor’s Program Attendance Policy Attachment C, Ledger Card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [AU has still neglected to present me with any of the evidence they claim to have The resolution is not sufficient as they did not address anything in the letterit was a basic form letter In my complaint I stated that as part of the resolution I wanted them to forward documentation (other than just them saying people contacted me, or that FA funding could only be used a certain way) showing that I was dutifully notified of the open balance and 100% aware of it prior to being forwarded to collections, documentation supporting the reason new FA funding cannot be used, and documentation showing the [redacted] had called me after emailing me saying I was "all set" and told me I was not and that he misspoke None of these things were included in the letter you have forwarded to me The resolution I seek is for AU to either allow the use of new FA funding to cover the balance and allow me to complete my degree while also providing a letter that I can use to clear the collections from my credit report or to provide clear documentation supporting the evidence they claim to have against me.] Regards, [redacted]

April 14, [redacted] Dear [redacted] , On March 14, 2014, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com) On the same date, the University received your Authorization to Release Student Records Form for the University to disclose protected information in your student record to the Revdex.com The University processed this form and will forward a copy of its response to the Revdex.com The University referred the correspondence received on March 14, 2014, to the Office of Student Grievance Resolution to address your concerns through the formal grievance process for students In your complaint, you alleged that: · Student Community Standard Procedures were not followed as published by the University Academic Catalog In your complaint, you listed the following as the resolution you seek: · For the University to reinstate your Master of Arts in Business Administration The University conducted an investigation of your concerns The following information details the findings of the investigation Student Community Standard Procedures To appeal an SRRC hearing outcome, the Director of Student Affairs must determine that one (1) of the five (5) basis for appeal listed below have been met: To consider new information, unavailable during the original hearing, that could be outcome determinative; To assess whether a material deviation from written procedures impacted the fairness of the hearing; To decide if a sanction(s) is substantially disproportionate to the severity of the offense; To determine that the finding does not accord with the information; To assess whether bias on the part of a conduct board member deprived the process of impartiality If the Director of Student Affairs determines that one (1) of the five (5) abovementioned basis for appeal have been met, the Director of Student Affairs may either re-open the hearing to allow reconsideration of the original determination and/or sanction(s) or will refer the matter back to the SRRC for reconsideration Please note that the Director of Student Affairs serves as the final level of review in the conduct matter (Attachment A, Excerpt of SRRC Formal Hearing) By e-mail message on November 25, 2013, the University’s Academic Resolution Department referred you to Student Affairs for a potential violation of Student Community Standards By e-mail message on January 17, 2014, the Student Affairs Department notified you that the Student Community Standards committee found that you were in violation of the Academic Dishonesty policy and as a result, you would earn the grade of “F” for all courses with academic dishonesty, your MBA would be rescinded, and you would be expelled from the University and an administrative hold placed on your student account The Student Affairs Department notified you that you had the right to appeal the decision to the Director of Student Development and Engagement within three (3) business days from the date of the e-mail message On January 21, 2014, you filed a written appeal with the SRRC on the following ground: To determine that the finding does not accord with the information By letter dated January 24, 2014, Director of Student Development & Engagement Joseph Allen told you that he had received your appeal; however, he did not find supporting documentation that the outcome of your Formal Hearing did not accord with the facts of the file the committee reviewed your written statements, your verbal statements during your Formal Hearing, and the exhibits of your file As a result, MrAllen denied your request for an appeal and upheld the sanctions of the SRRC Upon review, it was determined that the University followed the Student Community Standard Procedures in accordance with the University Academic Catalog Based on the above-discussed information, the University maintains that the SRRC process is the appropriate mechanism to address your concern and maintains that the published process was followed according to the Academic Catalog (Attachment A, Excerpt of SRRC Formal Hearing) Conclusion Based on the above-noted information, the University reiterates that the final outcome of your SRRC hearing cannot be re-adjudicated through the student grievance resolution processAdditionally, the University maintains that your SRRC decision issued by the Student Affairs Department on January 24, 2014, was processed according to policies outlined in the University Catalog and is final It is always the intention of the University and its employees to provide excellent student services and an excellent learning experience Please note that this response to your grievance represents a collaborative process that aligns with the description in the current Academic Catalog If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact [redacted] ***, Student Grievance Resolution Administrator, at [redacted] or at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Director of Student Grievance Resolution for Ashford University Encl/1/ Attachment A, Excerpt of SRRC Formal Hearing [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The Rebuttal: I [redacted] expected excellence service from Ashford University and I did not get itI was told that this university was a great school and if I had a issue, I can complaint regardless of what the situation wasBut, apparently it was not trueIf you complaint against the staff they would protect eachother, whether if they are wrong or rightIf I known that the faculty were unfair and not nice when communicating with meI would have never came to the schoolBut you don't know until a bad situation occur, like this oneI is a shame that alot of these online universities are out to get the money, and they don't care about the students concernsThey bait you in first, and saying that you will be happy going to their school and all it is a big lieI'm a very good student that make great gradesI did not realize that I was going to get caught up in a class where a instructor would treat me unfairly and crude, just because I was in his classHe claimed, that I did not follow his instructions on an assignment, and he failed me, my grade dropped to 54%At that time I felt he discriminated against me because of my raceI was forced to withdraw from the course, and that is why I feel that the university should not charge me $to pay for that courseIt was unjustified and wrong on how the instructor treated me in the classAnd it is definitely wrong for this university to deny my allegations, when it is the truthI have never drop out of a course at the other universityI was able to finish the course without any major problems The administrator [redacted] *** have only stated that I told [redacted] *** that I told him that I just wanted to withdrew from the courseShe did not tell the whole truth about our converstation on the phoneShe left out alot of information and that again it not rightI called [redacted] and explain to him that the instructor failed me He told me that he will put me in another class, but the same course which is Eng immediately and he didI was able to pass the course, but I did struggle with the instructor [redacted] as wellI believe they have some real bad instructors that it out to fail the studentsBut anyhow, [redacted] needs to to tell the whole truth about all telephone converstationsAre better yet she needs to present all recordings of me and her staff in telephone conversationsAnd that is how the Revdex.com will really find out the honest truth on what happen in my situations with [redacted] This university has all of the recordings and should be requested immediatelyIn this university response is only saying that I been advised if I withdraw from Eng I would be responsible for paying $They are covering other information to protect themselves, because they are afraid of being caught in a lieWhen I was trying to explain to the faculty about my problem about instructor [redacted] They did not care about what I was saying about him and they went against meThe words that they were only saying were if you drop out you will have to pay for the course and that is all Sometimes, I feel like I should have not file a complaint against the instructor, because it would have not did me any goodThey just would have went against me instead of the instructorAgain, they will always protact eachother, whether they are wrong are rightThis university is recieiving funds from the student aid or governement for my educationAnd the student should be treated very well from the faculty of the universityIf a student is complainting against the instructor are staff they should listen and not think that the student is lieing about anythingI have no reason to lie to no one at the university, I'm very truthfulI believe the truth will come to light [redacted] contacted me last week, pretending that she wanted to know what happen between me and the instructorIf I knew that she was not going to contact me after she investigated on the issue I would have never told her nothing on the phoneAfter I spoke to the adminstrator, the next day I got this negative response from Ashford UniversityI have some emails of the communication between me and the instructor, and I'm willing to present it if necessary In conclusion, this university should show all proof of telephone conversations and stop trying to hide information to protect themselvesI should not have to pay $due to the fact the instructor failed me in the wrong which force me to withdraw from his classI was being treated crude by the instructor and faculty, something needs to be done about their negative behaviors which showed discriminationThe faculty still expected me to stay in the class regardless of the stress and headaches the instructor brought me through Sincerely, [redacted]

June 13, [redacted] *** [redacted] Dear [redacted] On June 2, 2014, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com)The concerns regarding your attendance postings in your courses raised to the Revdex.com on June 2, 2014, mirror the concerns received by the University on April 14, The University conducted an investigation into these same concerns, and on May 13, 2014, the University issued its response to you Please note, as stated in your May 13, 2014, response, according to University policy, attendance is defined as participating in an academic activity within the online classroom which includes posting in a graded discussion forum, submitting a written assignment or journal entry or submitting a quiz or exam As stated in your May 13, 2014, response, the investigation revealed that you posted attendance and earned unsuccessful grades in the following coursework: · SOC · SOC · EDU · PSY · EDU Please see attached a copy of your assignment postings in each of the above-mentioned courses (Attachment A, Course Postings from November to January 2012) As evident in the attached coursework, the investigation revealed that you participated in an academic activity in each of the abovementioned classes past the time in which you would be eligible for a tuition refund and are therefore responsible for the cost of each course It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact [redacted] at [redacted] ***, or at [redacted] I wish you all the best in your future endeavors Best regards, [redacted] Student Grievance Resolution Administrator for Ashford University

June 9, [redacted] Dear [redacted] On June 3, 2014, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com) The concerns regarding the Bachelor of Arts in Criminal Justice degree program raised to the Revdex.com on June 3, 2014, mirror the concerns received by the University on May 12, The University conducted an investigation into these same concerns, and on May 16, 2014, the University issued its response to you Regarding your withdrawal from the University on September 30, 2013, Student Advisor [redacted] sent you an e-mail message advising you that due to your unsuccessful grade in your ENG course, your last date of attendance was September 12, [redacted] advised you that you were therefore at risk of being withdrawn from the University because you had not posted attendance in a fourteen (14) consecutive day period per University policy On September 30, 2013, you were withdrawn from the University per the University’s attendance policy By e-mail message on October 4, 2013, Student Advising Manager [redacted] advised you that you were withdrawn for failure to post attendance in a course in a fourteen (14) consecutive day period per the University’s attendance policyOn November 19, 2013, you reentered the University The investigation did not reveal that you changed your degree program and signed a new Online Application for Enrollment for the Bachelor of Arts in Criminal Justice degree programIn addition, as stated in the University’s May 16, 2014, response, the University maintains that in order for a student to be eligible to change degree programs from an Associate of Arts degree to a Bachelor of Arts degree, a student must have earned a minimum of eighteen (18) credits at Ashford University and be in good academic standing The University maintains your concerns regarding the Criminal Justice degree program were addressed in the University’s May 16, 2014, response letter It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact [redacted] extension ***, or at [redacted] I wish you all the best in your future endeavors Best regards, [redacted] Student Grievance Resolution Administrator for Ashford University

August 10, [redacted] Dear [redacted] On July 13, 2016, Ashford University (University) received your complaint filed with the Revdex.com (Revdex.com)Within that complaint, you alleged the following: I transferred from Ashford to another universityI was notified by my current university that I needed my transcripts sent over from AshfordI cannot access my account because of the holdsI called and was told that I owe Ashford 12, and this amount has to be paid in fullI asked to have a copy of my ledger card and they emailed it to meAfter reviewing it I do not understand where they are getting this amount fromMy loans are from the government and are therefore a debt until I graduate from collegeAfter graduation I am allowed six months before I have to start repayment of my loans to the governmentI do not pay Ashford directly because my loans come from the governmentNo one has been able to tell me where these charges come from expect that I did not pass three of the seven classes I was takingMy understanding is that if I would have stayed with Ashford and after graduation I would still owe them money which isn’t trueWhen they sent my loans back to the government the government sent those loans to my current universityI shouldn’t have any balance with Ashford In your complaint, you listed the following as the resolution you seek: “I would like to see this balance adjusted to the correct amount which should be zero.” The following information details the findings of the investigation and addresses your resolution request On June 10, 2015, you completed, electronically signed and submitted the University's online application for admission (OAP) to the Bachelor of Arts in Early Childhood Education degree programIn signing this agreement, you acknowledged that you had read, understood and agreed with the contents of the online application for admission and the contents of the University Academic Catalog (University Catalog) (Attachment A) Regarding your student account Students who attend the University using the online format receive financial aid on a non-term based scheduleAt the University, non-term based programs have an academic year that is not defined by the calendar yearInstead, the academic year is specific to each student, and the academic year for an undergraduate student is defined as to when the student successfully completes eight (8) courses totaling twenty-four (24) units within the forty (40) weeks of instructional time (Attachment B) There are two payment periods in each academic yearUnder the non-term based system, student s should receive their first financial aid disbursement on or after the start of their first courseAfter students earn twelve (12) credits and begin their fifth course, they are eligible to receive their second disbursement of financial aidThe student must complete four (4) courses successfully and begin the fifth course before they become eligible to receive their second disbursement (Attachment B)Competency courses that are not completed successfully must be repeated and may impact the overall cost of attendanceIn short, the overall cost of attendance may increase as more course attempts are needed to successfully complete eight (8) courses to finish the academic year The University’s 2014-Academic Catalog states the following regarding Verification for Federal Student Aid Eligibility: The federal government requires colleges and universities to verify, or confirm, the data reported by students and their parent(s) on the FAFSAThe verification process ensures that eligible students receive all the financial aid to which they are entitled and prevents ineligible students from receiving financial aid to which they are not entitledA subset of financial aid applications are randomly selected by the US Department of Education for verification (Attachment C) The student (and parent(s) of dependent students), are required to provide appropriate and legible supporting documents to the Financial Aid OfficeDepending on the category selected, one or more of the following documents may be requested: Verification Worksheet; IRS Tax Return Transcript or use of IRS Data Retrieval Process; Documentation of Supplemental Nutrition Assistance Program (SNAP), if applicable; Documentation of child support paid, if applicable; Verification of high school completion (or equivalent), if applicable; and, Identity and Statement of Educational Purpose, if applicablePlease note that additional documents may be requested at the Financial Aid Office’s discretion (Attachment C) On July 1, 2015, the University received an Institutional Student Information Report (ISIR), which indicated a selection for verification(Note: An ISIR contains processed student information reported on the Free Application for Federal Student Aid (FAFSA), as well as key processing results and National Student Loan Data System (NSLDS) financial aid history informationISIRs are sent electronically to schools by the Central Processing System (CPS)) The University’s Financial Aid Office told you that you needed to submit the requested documents, including your Tax Transcript and your parents Tax Transcript From July 28, 2015, to March 28, 2016, you successfully completed four (4) courses and unsuccessfully completed three (3) coursesTuition and fees posted to your student account in the total amount of $10, During this time, you submitted all requested documents to complete the verification process and the University approved the submitted documents on September 29, Between October 6, 2015, and January 19, 2016, financial aid funds were disbursed to your student account in the total amount of $14,On January 26, 2016, the University issued you credit balance funds in the total amount of $2855.14, bringing your student account balance to zero (Attachment D) On February 3, 2016, the University received an updated ISIR, which also indicated a selection for verificationOn various dates between February, 17, 2016, and March 3, 2016, a University Financial Aid Office representative told you that you needed to submit a Student Statement to clarify your parent’s household size because you were a dependent student On March 4, 2016, because you did not submit the requested Student Statement to complete verification, the University’s Financial Aid Office returned financial aid funds to the Federal Student Aid Program in the total amount of $14,(Attachment D)Your student account balance due at the end of your first academic year was $12,(Attachment D) On August 9, 2016, the Financial Aid Office determined that its February/March request for additional verification documents from you was not needed as the documentation you had previously provided was sufficient to complete verification Conclusion Based on the above, the University regrets any inconvenience caused by the refund of federal financial aid from your student accountThe University will credit your student account the amount of $8572.99, which represents the amount of financial aid applied toward successfully completed courses and credit balance funds earned during your enrollmentYou are financially responsible for the remaining balance due in the amount of $4292.64, which represents the cost of tuition and fees for the three (3) unsuccessfully completed courses Please note that the amount owed to the University is separate from your federal student loansYou are encouraged to contact Collections Specialist [redacted] at Department at [redacted] or [redacted] to discuss repayment options It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experienceIf you would like to further discuss this matter, please contact me at [redacted] or at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Student Dispute Resolution Specialist III for Ashford University Encls/4/ Attachment A OAP Attachment B Financial Aid Policy Attachment C Verification Policy Attachment D Ledger Card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me However, In regards to setting up a payment plan, the payment plan is in place and therefore, as long as the University accepts, I would like to continue with my current planAs stated, the amount that would have been owed is $which I have been paying on since it was arrangedI expect there should be no changesAlso, there is currently a hold on my account, as you can see by the attachment, if it takes four to six weeks for the credit to be applied and my account released and I am required to take leave, I do hope that the university will extend their day policy so that I am not automatically withdrawn before this issue is resolved and the holds removed for me to continue my schooling I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

class="MsoNormalCxSpMiddle">October 7, [redacted] Dear [redacted] On September 10, 2014, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com) On the same date, the University received your Authorization to Release Student Records Form for the University to disclose protected information in your student record to the Revdex.com The University processed this form and will forward a copy of this response to the Revdex.com Please accept this letter as our response to your Revdex.com Complaint In your complaint, you alleged that: · “I attended this online school for one semester, I completed and pass the class When I was signing up to take one class no one ever took the time to explain to me that I would be charged a fee if I didn’t take classes that next semesterI didn’t take classes that next semester I went to a different school This was in when I was enrolled as a student, no one has contacted me about the pass bill at all I could have tried to get the issues resolved years ago In December of I get a call form a collection agency saying I owe the school $I asked the collection agency who I need to get in contact with to solve the issue I called the school they gave me the email of the person I need to contact As of today I haven’t not received a response after several attempts I was wondering if you all could please help me with this issues Thanks.” The following is the resolution you are seeking: · “I would like the account removed from collections and off my credit report and get a refund for the payments I have been making on the account.” The University conducted an investigation of your concernsThe following information details the findings of the investigation Regarding your account balance due Students who attend the University using the online format receive financial aid on a non-term based schedule At the University, non-term based programs have an academic year that is not defined by the calendar year Instead, the academic year is specific to each student, and the academic year for an undergraduate completes when the student successfully completes eight (8) courses totaling twenty-four (24) units within forty (40) weeks of instructional time (Attachment A, Financial Aid Policy) [redacted] There are two payment periods in each academic year Under the non-term based system, students should receive their first financial aid disbursement on or after the start of their first course After students earn twelve (12) credits and begin their fifth course, they are eligible to receive their second disbursement of financial aid The student must complete four (4) courses successfully and begin the fifth course before they become eligible to receive their second disbursement (Attachment A, Financial Aid Policy)Unsuccessfully completed competency courses must be repeated and thus may impact the overall cost of attendance This means that the overall cost of attendance may increase as more course attempts are needed to successfully complete eight (8) courses to finish the academic year On November 20, 2009, the Financial Aid Office packaged your first academic year financial aid based on your estimated course schedule from October 27, 2009, to August 16, By e-mail message on the same date, the University sent you an award letter that indicated the estimated dates and amounts of financial aid you were scheduled to receive for your first academic year as follows: · Subsidized loan in the amount of $ · Unsubsidized loan in the amount of $ · Pell Grant in the amount of $ On November 30, and December 1, 2009, financial aid funds for your first payment period of your first academic year disbursed to your student account in the following amounts: · $subsidized loan funds · $in unsubsidized loan funds · $in Pell Grant (Attachment B, Ledger Card) On December 21, 2009, the University issued you excess funds by stipend check in the total amount of $(Attachment B, Ledger Card) From October 27, 2009, to November 30, 2009, you successfully completed one (1) course, EXP From December 1, 2009, to January 11, 2010, you unsuccessfully completed one (1) course, ENG You attended ENG through the fourth week, on January 11, Tuition and fees for these two courses posted to your student account in the amount of $(Attachment B, Ledger Card) On February 18, 2010, you requested to be withdrawn from the University with a last date of attendance of January 11, Upon withdrawal from a degree program, the University must complete a Return of Title IV Funds (R2T4) calculation to determine how much aid the student earned while enrolled and how much aid must be returned to the federal student financial aid programs (Attachment C, Return of Title IV Funds Policy) On March 1, 2010, the University completed the R2Tcalculation and determined that $in Pell Grant, $in unsubsidized loans and $in subsidized loans needed to be refunded to the lender from your first payment period of your first academic year The financial aid loan funds for your second payment period in your first academic year were cancelledOn March 3, 2010, the University refunded $to the lender(Attachment B, Ledger Card) The following summarizes your account balance due: · Tuition and Fees: $ · Financial Aid Disbursed: $ · Stipend: $ · Refund due to R2T4: $ · Account balance due: $- $- $-$= $(Attachment B, Ledger Card) Collections Attempts Our records show that from July 15, 2010, to February 14, 2013, the Collections Department attempted to contact you on at least seven (7) occasions regarding your student account balance due and the need to make repayment arrangements The following details the attempts to contact you: · By e-mail message on July 15, 2010, Collections Specialist [redacted] advised you that you had an outstanding balance due and notified you that the failure to make repayment arrangements within fifteen (15) days may result in late fees; · On July 31, 2010, [redacted] called you and left a voicemail message; · By e-mail message on August 4, 2010, [redacted] advised you that you had an outstanding balance due and notified you that the failure to make repayment arrangements within five (5) days may result in late fees; · On August 11, 2010, [redacted] called you and left a voicemail message; · On August 24, 2010, [redacted] called and left you a voicemail message; · By e-mail message on November 4, 2010, Collections Manager [redacted] advised you that you had an outstanding account balance due and notified you that the failure to make repayment arrangements within ten (10) days may result in your account being sent to a collection agency; · On November 14, 2010, [redacted] called you and left you a voicemail message Because you never responded to our requests, on February 14, 2013, your student account balance due in the amount of $was referred to an external collections agency, ERS During this time, on October 7, 2010, you spoke with University representative [redacted] *** regarding reentry [redacted] *** advised you that the University needed a carryover statement before you could reenter The carryover statement included information regarding your account balance due, and the requirement to submit a written request acknowledging you had an account balance due and that you intended to pay it off by the end of your fourth course in your next academic year You did not reenter the University, and you did not sign the carryover statement On January 17, 2014, you spoke with a University representative who explained the R2Tprocess to you, and how it may result in an account balance due On August 27, 2014, you spoke with a University representative via live chat regarding financial aid information However, you were unable to verify your student information, and therefore, the representative could not release your information based upon our compliance with FERPA On August 28, 2014, the University sent you an email with your student identification information Our records did not show that you attempted to contact the Collections Department regarding your account balance due following receipt of your student identification information Conclusion Based on the above information, your account balance due is accurate and is a result of the R2Tcalculation as you did not earn all of your financial aid in your first payment period of your first academic year prior to your withdrawal If you have additional questions regarding your account balance due, please contact Collections Representative [redacted] at [redacted] It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process or this response, please contact me at [redacted] ***, or at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Student Grievance Resolution Administrator for Ashford University Encls/3/ Attachment A, Financial Aid Policy Attachment B, Ledger Card Attachment C, R2TPolicy cc: Revdex.com Revdex.com of San Diego Viewridge Ave Suite San Diego, CA

The Family Educational Rights and Privacy Act (U.S.C§ 1232g; CFR, Part 99) prevents University personnel from communicating confidential information about a student's record to a third party without written consent from the student In order to comply with and to allow for communications pursuant to this act, a student must execute an Authorization to Release Student Records Form Once completed, the student should then submit the Authorization Form to [redacted] and our department will ensure that it is processed in a timely fashion As of the date of this letter, the University has not received [redacted] completed Authorization Form and is unable to issue its response to the Revdex.com The University issued its response directly to [redacted] by U.Smail on May 6, Should [redacted] submit the Authorization Form in the future, the University will forward a copy of its response to your office If you have any questions, please feel welcome to contact me at [redacted] or at [redacted]

size="3">Dear Revdex.com, On October 22, 2014, Ashford University (University) received [redacted] (Student) Revdex.com complaintIn her complaint, she alleged that when she enrolled into the University that she would take her first class on a “trial basis” and “would not be charged for [her] first class”She was then advised to complete financial aid paperwork and apply for loans in case she decided to stay and take another classDuring her second class she decided that the University was not right for she, and she withdrew from the class and the University altogetherShe believes her Pell Grant should have covered any costs incurred from the second class, and furthermore, found out that she was indeed charged for the first class, along with a third class that she never took at all, and a technology fee in excess of what she was quoted She seeks for the University to waive any balance on her account in full The University conducted an investigation of her concernsThe following information details the findings of the investigation Regarding the Student’s Enrollment in the University, the Cost of her Courses and the Cost of the Technology Services Fee On November 2, 2009, the Student completed, electronically signed and submitted the University’s online application for admission to the Bachelor of Arts in Health Care Administration degree programIn signing this agreement, she acknowledged that she had read, understood and agreed with the contents of the online application for admission and the contents of the University Academic Catalog (catalog)Nowhere in the application or in the catalog does it state that her first course, or any course, would be at no cost to her Page of her application for admission states the costs associated with attending the University, including the Technology Services Fee of $(Attachment A) This information is also outlined on page of the 2009-catalog in which she enrolled under(Attachment B) The investigation did not reveal that she was advised to the contrary Therefore, the University correctly charged the Student the Technology Services Fee Regarding the Student’s Current Balance Due Within the Student’s application for admission is the following policy: “Ashford University Tuition Refund Policy Ashford University's Tuition Refund Policy is detailed in the current school CatalogIn summary, for the Center for External Studies or a graduate program, withdrawal before the start date of a course up to the end of the first week of attendance will result in a 100% tuition refundAttendance posted beyond the first week and into the second week prior to course withdrawal will result in a 50% tuition refundAttendance posted into the third week and beyond will result in no (zero) tuition refundThe refund policy excludes all fees which will remain payableFederal funds required to be returned as a result of changes in eligibility due to reduced attendance will be the responsibility of the studentRefund requirements designated by certain state agencies, where applicable, may take precedence over the institutional refund policy.” (See page of Attachment A) That policy is also on page within the 2009-catalog in which she enrolled under(Attachment C) To summarize the above policy, students are 100% financially responsible for the cost of any course that is attended beyond the 2nd week She began her first course (PSY 202) on November 24, and successfully completed it with a B+ on January 11, She is 100% financially responsible for the cost of that course, which is $in tuition She began her second course (HCA 305) on January 12, and withdrew from it on February 15, 2010, which happened to be the very last day of classShe earned a grade of W for that courseThe last day she posted attendance in that course was on February 1, 2010, which was during Week Since that attendance occurred past Week of the course, she is financially responsible for 100% of the cost of that course, which is $in tuition The Student was also registered for a third course (SOC 313), however she unregistered from itShe was unbilled for that course, and does not owe anything for it Therefore, the University correctly charged the Student for the two courses she had attended, and she was not charged for a third course Regarding the Student’s Pell Grant as Payment for her Courses Students who attend the University using the online format receive financial aid on a non-term based scheduleAt the University, non-term based programs have an academic year that is not defined by the calendar yearInstead, the academic year is specific to each student, and the academic year for an undergraduate completes when the student successfully completes eight (8) courses totaling twenty-four (24) units within forty (40) weeks of instructional time(Attachment C) The U.SDepartment of Education requires every institution participating in Title IV Federal Financial Aid Programs to have a fair and equitable refund policyUnder this policy, the institution is required to refund unearned tuition to a student who withdraws or otherwise fails to complete the period of enrollment for which the federal aid was intendedThe University uses the prorated refund policy defined by governmental regulationsThis refund equals that portion of tuition, fees, and any other charges assessed to the student by the institution until the date a student withdraws, minus any unpaid charges owed by the studentNo federal refund is required if the student’s last date of attendance occurs after 60% of the enrollment period has passedIf a student withdraws completely from the University prior to the first 60% of the payment period, it is very likely a portion of the financial aid the student received will be required to be returned to the federal governmentThe calculations for determining how much aid must be returned is based on the date the student begins the withdrawal process from Ashford UniversityIf the student withdraws completely from the University after the 60%, the student is entitled to retain aid received(Attachment D) As a result of these requirements, all or part of the federal and institutional funds awarded to a student may need to be repaid to their respective programs The student received Pell Grant funding in the amount of $under the expectation that she would successfully complete days of instructional timeHowever, she only completed days which equated to 40% of the expected instructional timeTherefore, the Student earned 40% of the $2675, and the remaining 60% ($1605) had to be returned to the federal governmentThe 40% she earned ($1070) was applied to her charges, and her resulting balance due before her account was referred to external collections was $Here is a breakdown of that total: $in Pell +$credit card payment she made to her account on or around 4/20/ +$credit card payment she made to her account on or around 5/28/ -$for PSY -$for HCA -$Technology Services Fee -$late payment fee on 5/21/ $Balance Due Conclusion The investigation revealed that the Student was correctly charged for the courses she attended, and that she was fully advised as to the cost of the Technology Services FeeThe University therefore is denying her request to waive the balance on her account in fullHowever, the University will contact the student outside of this forum to discuss a possible resolution to her dispute Sincerely, [redacted] Director of Student Grievance Resolution for Ashford University Encls/4/ Attachment A: Online Application for Admission, pg Attachment B: 2009-Academic Catalog, pg37- Attachment C: 2009-Academic Catalog, pg45- Attachment D: 2009-Academic Catalog, pg

February 22, [redacted] Dear [redacted] On January 27, 2016, Ashford University (University) received your complaint filed with the Revdex.com (Revdex.com)Within your Revdex.com complaint, you alleged the following: I have different ledger cards with different balances, I owe them approx dollars they claim it's they refuse to audit my payments that I have madeI am constantly transferred to differentdepartments and people and I get a different story every timeI also get different amounts they say I owe Most of the time when I call in I get discontented and have to call back and start all over againThey are holding my degree and I cannot apply for jobsI have already lots two potential job offers because theyrefuse to issue my degreeI have made my payments on time and now I am in the collections department You stated the resolution you are seeking is for the University to guarantee that when you pay the remaining balance due you will receive your diploma Thank for you allowing the University sufficient time to investigate and prepare the following response Regarding Your Student Account Balance Due Students who attend the University using the online format receive financial aid on a non-term based scheduleAt the University, non-term based programs have an academic year that is not defined by the calendar yearInstead,the academic year is specific to each student, and the academic year for an undergraduate student is defined as when the student successfully completes eight (8) courses totaling twenty-four (24) units within forty (40) weeks ofinstructional time (Attachment A) There are two payment periods in each academic yearUnder the non-term based system, students should receive their first financial aid disbursement on or after the start of their first courseAfter students earn twelve (12) creditsand begin their fifth course, they are eligible to receive their second disbursement of financial aidThe student must complete four (4) courses successfully and begin the fifth course before they become eligible to receive their seconddisbursement (Attachment A)Competency courses that are not completed successfully must be repeated and may impact the overall cost of attendanceIn short, the overall cost of attendance may increase as more course attemptsare needed to successfully complete eight (8) courses to finish the academic year First Academic Year On December 16, 2009, the University packaged your financial aid for your first academic yearFrom January 5,2010, to May 25, 2010, financial aid funds disbursed to your student account in the total amount of $14,707.50(Attachment B) From February 5, 2010, to July 13, 2010, the University issued you stipend checks in the total amount of $5005.50(Attachment B) From December 1, 2009, to September 20, 2010, you successfully completed eight (8) courses in your first academicyearTuition and fees posted to your student account in the total amount of $(Attachment B) The following summarizes the calculation of your account balance due at the end of your first academic year: • AYTuition and Fees: $9702• AYFinancial Aid Disbursed: $14,707.50• AYStipends: $5005.50• AYTotal account balance due: $14,- $- $= $(Attachment B) Second Academic Year On October 20, 2010, the University packaged your financial aid for your second academic yearFrom November 2,2010, to March 15, 2011, financial aid funds disbursed to your student account in the total amount of $15,998(Attachment B) From November 19, 2010, to June 2, 2011, the University issued you stipend checks in the total amount of $6422(Attachment B) From September 21, 2010, to July 11, 2011, you successfully completed eight (8) courses in your second academic year (Attachment B)Tuition and fees posted to your student account in the total amount of $(Attachment B).The following summarizes the calculation of your student account balance due at the end of your second academic year: • AYTuition and Fees: $9576• AYFinancial Aid Disbursed: $15,998• AYStipends: $6422• AYTotal account balance due: $15,998- $9576- $6422= $(Attachment B) Third Academic Year On August 17, 2011, the University packaged your financial aid for your third academic yearFrom September 6,2011, to February 14, 2012, financial aid funds disbursed to your student account in the total amount of $17,990(Attachment B).From September 15, 2011, to April 27, 2012, the University issued you stipend checks in the total amount of $7049(Attachment B) From July 12, 2011, to July 23, 2012, you successfully completed eight (8) courses in your third academic year andunsuccessfully completed two (2) courses (Attachment B)Tuition and fees posted to your student account in thetotal amount of $12,(Attachment B) By e-mail message on July 16, 2012, Student Advisor [redacted] advised you that due to your unsuccessful grades in your third academic year, you would have an account balance due [redacted] advised you of the need to set uprepayment arrangements By telephonic conversation on July 20, 2012, [redacted] advised you she would send you a repayment plan form with the first payment due by August 30, 2012.The following summarizes the calculation of your student account balance due at the end of your third academic year: • AYTuition and Fees: $12,228.19• AYFinancial Aid Disbursed: $17,990• AYStipends: $7049• AYTotal account balance due: $17,- $12,- $7049= $(Attachment B) Your student account balance due at the end of your third academic year is a result of tuition and fees not covered byfinancial aid Fourth Academic Year On May 17, 2012, the University packaged your financial aid for your fourth academic yearFrom August 28, 2012, to April 23, 2013, financial aid funds disbursed to your student account in the total amount of $23,(Attachment B).From September 5, 2012, to March 12, 2013, the University issued you stipend checks in the total amount of $(Attachment B) From July 24, 2012, to April 29, 2013, you successfully completed four (4) courses in your fourth academic year andunsuccessfully completed one (1) course (Attachment B)Tuition and fees posted to your student account in the totalamount of $(Attachment B) On September 13, 2012, you made a payment to your student account in the amount of $(Attachment B) On March 14, 2013, your status changed to “drop/withdrawal” because you did not post attendance once in fourteen (14) consecutive days per the University’s attendance policyAs a result of your withdrawal, the University wasrequired to conduct a Return of Title IV Funds calculation (R2T4) to determine how much financial aid you earned while in attendance in your fourth academic yearOn March 18, 2013, the University determined that $insubsidized loans and $in unsubsidized loans were required to be returned to the federal student aid program as you had not earned these funds in the second payment period of your fourth academic year (Attachment B) On March 20, 2013, you were approved for reentryOn April 2, 2013, and April 9, 2013, financial aid funds redisbursed to your student account for the second payment period of your fourth academic year On May 6, 2013, your status changed to “drop/withdrawal” because you did not post attendance once in fourteen (14) consecutive days per the University’s attendance policyOn May 7, 2013, the University completed the R2T4calculation and determined that $in subsidized loans and $in unsubsidized loans were required to be returned to the federal student aid program as you had not earned these funds in the second payment period of yourfourth academic year (Attachment B) By telephonic conversation on December 17, 2013, University representative [redacted] advised you that upon your reentry, as you had been out of attendance for close to days, you would need to be repackaged for financialaid for a new academic yearMs [redacted] also advised you of your account balance due and the need to set up repayment arrangements The following summarizes the calculation of your student account balance due at the end of your fourth academicyear: • AYTuition and Fees: $8449.02• AYFinancial Aid Disbursed: $23,592• AYStipends: $6790.81• AYRefunds: $10,523• AYPayments: $1087.19• AYTotal account balance due: $23,592- $8449.02- $- $10,+ $= $1083.64(Attachment B) Your student account balance due at the end of your fourth academic year is a result of tuition and fees not coveredby financial aid Second First Academic Year On February 11, 2014, the University received your updated repayment plan for your student account balance due.On February 16, 2014, your reentry was approved On February 24, 2014, the University packaged your financial aid for your first academic yearYour financial aid was packaged for a new academic year due to you being out of attendance for over daysFrom March 11, 2014, toAugust 7, 2015, financial aid funds disbursed to your student account in the total amount of $18,(Attachment B) On March 18, 2014, the University issued you stipend checks in the total amount of $(Attachment B).From February 18, 2014, to September 7, 2015, you successfully completed eight (8) courses in your first academic year and unsuccessfully completed three (3) (Attachment B)Tuition and fees posted to your student account in thetotal amount of $13,(Attachment B) By telephonic conversation on January 30, 2015, University representative [redacted] advised you that you had missed payments on your repayment plan and therefore an unpaid balance hold had been placed on your studentaccount On March 24, 2015, yours status changed to “drop/withdrawal” as a result of the unpaid balance holdOn April 21, 2015, the University completed the R2Tcalculation and determined that $in unsubsidized loans were requiredto be returned to the federal student aid program as you had not earned these funds in the second payment period of your first academic year (Attachment B) On June 11, 2015, you made a payment to your student accountOn June 14, 2015, you were approved for reentry.On August 4, 2015, and August 7, 2015, the financial aid funds re-disbursed to your student account (Attachment B) On October 12, 2015, your status changed to “graduated.” From February 13, 2014, to January 29, 2016, you made payments to your student account in the total amount of $(Attachment B) The following summarizes the calculation of your student account balance at the end of your first academic year:• AYTuition and Fees: $13,438.26• AYFinancial Aid Disbursed: $18,586• AYStipends: $3640.96• AYRefunds:$2605• AYPayments:$2928.10• AYTotal account balance due: $18,586- $13,438.26- $- $+ $= ($1829.88)(Attachment B) The following summarizes your total account balance due:• AY1: $0• AY2: $0• AY3: $1287.19• AY4: $1083.64• Second AY1: ($1829.88)• Total account balance due: $+ $+ $+ $+ ($1829.88)= $ By telephonic conversation on January 20, 2016, Collections Specialist [redacted] advised you that your student ledger card was not updated to reflect the balance due and the payments applied to your accountMr[redacted] advised you that at that time your balance due reflected $On January 29, 2016, you made a payment in the amount of $297.05, reducing your balance due to $ Conclusion The investigation reveals that your account balance due in the amount of $is accurate as a result of tuition and fees that were not covered by financial aidUniversity record reveals that you were notified of your studentaccount balance due The University and its employees strive to provide excellent student services and an excellent learning experienceIf you have any additional questions, please feel welcome to contact me at ( [redacted] or at [redacted] Sincerely, [redacted] Student Complaint, External Relations Specialist for Ashford University Encls./2/ Attachment A, Financial Aid Policy Attachment B, Ledger Card

April 8, [redacted] Dear [redacted] On March 1, 2016, Ashford University (University) received your complaint filed with the Revdex.com (Revdex.com) Within your Revdex.com complaint, you alleged the following: I have contacted them several times about making payments and request medical excuses forms for classes missedWhile waiting for forms to correct amount due the debt was sent to collectionsI tried to make payments to keep it from defaulting but there was a known problem on their website that was preventing online payments to be madeI tried to make a payment several times but it was sent to collections before [the] website payment issue was correctedI contacted them and asked for [the] debt to be recalled from the collection agencyThey told me there was nothing they could do until I filled out the medical formsThey still have not sent me the forms after requesting them over the phone and via email You stated the resolution you are seeking is to have your student account balance due recalled from the external collection agency and removed from your credit reportYou also stated that you want to make payments directly to the University Thank you for allowing the University sufficient time to investigate and prepare the following response Allegation Related to Personal Hardships The University’s 2013-Academic Catalog states that a tuition credit may be approved and applied for the following documented reasons that directly impacted a student’s ability to continue in their course or program during the timeframe in which the course occurred: Documented military deployment that resulted in an inability to continue in the course or program; documented emergency personal or family medical reasons; documented act of nature; documented death in the immediate family; documented temporary severe economic hardship (Attachment A) The University’s 2013-Academic Catalog states that to drop a course(s), a student must contact his or her assigned Admissions Counselor, University Advisor, Student Advisor, or other advisor within the Admissions or Student Services DepartmentsStudents who officially drop from a course or courses during the add/drop period, which is before the conclusion of the first instructional week, will have that course removed from their academic transcripts (Attachment B)Additionally, students who post attendance during week two (2) of a course or after will be partially or fully financially responsible for the cost of the course (Attachment C) On June 12, 2013, you completed, electronically signed and submitted the online application to the Bachelor of Arts in Education Studies degree program at the UniversityIn signing this agreement, you acknowledged that you had read, understood and agreed with the contents of the online application for admission and the contents of the University Academic Catalog (University Catalog) (Attachment D) From June 25, 2013, to October 7, 2013, you successfully completed three (3) courses in your first academic year On December 24, 2013, you were withdrawn from the University because you did not meet the University’s attendance policy requirements (Attachment E) On May 29, 2014, you re-entered the UniversitySince you had been out of attendance for over days, according to the University’s Financial Aid Policy, that enrollment period began with a new first academic yearFrom June 10, 2014, to June 22, 2015, you successfully completed two (2) courses and unsuccessfully completed four (4) coursesBelow is an analysis of the courses you unsuccessfully completed in that subsequent first academic year: ENG term 5_ On June 10, 2014, you began your English Composition II (ENG 122) term 5_courseOn June 15, 2014, you asked Readiness Advisor [redacted] if you could reschedule your course because you forgot that your course had started and you were “too swamped with work to get caught up.” On the following day, [redacted] advised you of the University’s three (3) consecutive N/A grade policy, and since you had two (2) previous N/A grades, that your third N/A would result in dismissal from the University (Attachment F) [redacted] advised you to contact your instructor and see if they would be willing to work with youOn the same day, you told [redacted] you would contact your instructor On July 8, 2014, you asked [redacted] to be withdrawn from your course because you had a grade of 7% in the course [redacted] advised you that as long as you did not continue to post attendance in the course, you would be withdrawn [redacted] advised you that you would, however, be financially responsible for the cost of the courseYour last date of recorded attendance in the course was July 14, 2014, which was during week five (5) of the courseYour completed the course with an earned grade of “WF.” The investigation does not reveal that you told your advising staff that you experienced a personal hardship during the courseThe investigation reveals that you were advised by your advising staff that you would be financially responsible for the cost of the courseThe investigation reveals that your advising staff could have been more clear about what type of withdrawal grade you would earn, however, at all times you were going to be financially responsible for the cost of the course, per the University’s Tuition Refund Policy (Attachment C) INF term 5_ On July 15, 2014, you began your Computer Literacy (INF 103) term 5_courseOn August 18, 2014, you completed your course with an earned grade of “F.” The investigation does not reveal that you told you advising staff that you experienced a personal hardship or requested to withdraw during this courseThe investigation reveals that you were charged tuition and fees for this course in accordance with University policy ANT term 5_ On August 19, 2014, you began your Introduction to Cultural Anthropology (ANT 101) term 5_courseOn September 9, 2014, you told [redacted] that you wanted to be withdrawn from the University for personal reasonsOn the following day, [redacted] advised you that she would like to set up a telephone appointment with youBetween September 11, 2014, and September 16, 2014, [redacted] attempted to contact you by telephone and emailOn September 17, 2014, you were withdrawn from the University because you did not meet the University’s attendance policy requirements (Attachment E)Your last date of recorded attendance in the course was September 1, 2014, which was during week two (2) of the courseYou were charged for 50% of the cost of the course in accordance with the University’s Tuition Refund Policy (Attachment C) The investigation does not reveal that you told your advising staff that you experienced a personal hardship during your courseThe investigation reveals that you were charged tuition and fees for your course in accordance with University policy ENG term 5_ Between February 3, 2015, and March 9, 2015, you completed your ENG term 5_course with an earned grade of “C.” GEN term 5_ On March 10, 2015, you began your Information Literacy (GEN 103) term 5_courseOn April 13, 2015, you completed your course with an earned grade of “F.” Your last date of recorded attendance in the course was April 2, 2015, which was during week four (4) of the course The investigation does not reveal that you told you advising staff that you experienced a personal hardship or requested to withdraw during this courseThe investigation reveals that you were charged tuition and fees for this course in accordance with University policy GEN term 5_ Between May 19, and June 22, 2015, you completed GEN term 5_with an earned grade of “D.” Your last date of recorded attendance at the University is June 22, The investigation does not reveal that you told your advising staff that you experienced a personal hardship or requested a Tuition Credit Request during any of your coursesThe investigation reveals that on January 29, 2016, you told College Advisor [redacted] that you wanted to dispute your course grades because you were hospitalized during your enrollmentOn the same day [redacted] provided you with the grade appeal process and advised you that you would need to submit supporting documentationUniversity record does not indicate that you submitted any documentation of your hardship or that you filed any grade appeals Allegations Regarding your Student Account Students who attend the University using the online format receive financial aid on a non-term based scheduleAt the University, non-term based programs have an academic year that is not defined by the calendar yearInstead, the academic year is specific to each student, and the academic year for an undergraduate completes when the student successfully completes eight (8) courses totaling twenty-four (24) until within forty (40) weeks of instructional time (Attachment G) There are two payment periods in each academic yearUnder the non-term based system, students should receive their first financial aid disbursement on or after the start of their first courseAfter students earn twelve (12) credits and begin their fifth course, they are eligible to receive their second disbursement of financial aidThe student must complete four (4) courses successfully and begin their fifth course before they become eligible to receive their second disbursement (Attachment G)Unsuccessfully completed competency courses must be repeated and thus may impact the overall cost of attendanceThis means that the overall cost of attendance may increase as more course attempts are needed to successfully complete eight (8) courses to finish the academic year First Academic Year Between June 25, 2013, and October 7, 2013, you successfully completed three (3) coursesDuring this time, tuition and fees posted to your student account in the amount of $On October 2, 2013, financial aid funds were disbursed to your student account in the amount of $On January 24, 2014, the University issued you stipend checks in the total amount of $ Your student account balance at the end of your first academic year was “zero.” Subsequent First Academic Year On May 28, 2014, you asked Readiness Advisor [redacted] if you could reenter the University and begin your courses on June 10, [redacted] advised you that he would set up a re-entry review and notify you once your courses were scheduledOn the following day, your re-entry to the University was approved for your Bachelor of Arts in Education Studies degree programOn May 30, 2014, [redacted] notified you that your next scheduled course, English Composition II (ENG 122), was scheduled to begin on June 19, Since you had been out of attendance for over days, per the University’s Financial Aid Policy, you began a second first academic year Between June 10, 2014, and June 22, 2015, you successfully completed two (2) courses and unsuccessfully completed four (4) courses in your subsequent, first academic yearDuring this time, tuition and fees posted to your student account in the amount of $(Attachment H)Between June 26, 2014, and June 23, 2015, financial aid funds were disbursed to your student account in the amount totaling $16,(Attachment H)On July 3, 2014, the University issued you stipend checks in the total amount of $(Attachment H)Between October 3, 2014, and May 14, 2015, due to your withdrawals from the University, the University refunded $of financial aid funds that you were not eligible for to the federal student aid program, in accordance with the Return of Title IV Funds policy (Attachment I) )On December 1, 2015, you made a $payment towards your student account balance due (Attachment H)A breakdown of your student account balance due for your subsequent, first academic year is as follows: Tuition and Fees: $ Financial Aid Disbursed: $16, Sti Stipend Issued: $ Refunds: $ Payments: $ Account Balance Due: $16,- $- $- $- $= $(Attachment H) Between August 11, and November 19, 2015, the University’s Collections department followed its process and attempted to reach you at least seven (7) times by email and telephone, prior to referring your student account balance due to an external collection agencyYou student account balance due was placed with an external collection agency on November 24, The investigation revealed that the University’s Student Portal experienced a technical glitch for student-initiated payments in November and that the issue was resolved in early December The investigation does not reveal that you set up a repayment plan with the University’s Collection departmentThe investigation reveals that if you had set up a repayment plan, automated payments to your student account would not have been impacted Conclusion Based on the above, the findings of the investigation do not reveal that you notified your advising staff that you experienced a medical hardship during your enrollmentPer the University’s Academic Catalog, there are opportunities to assist student’s experiencing hardships during their enrollmentAt this time, the University denies your resolution request to recall your student account balance due from the external collection agency and/or reduce your student account balance dueHowever, if you are able to provide sufficient documentation of the hardship you experienced during your enrollment, the University will review the documentation for considerationPlease feel welcome to send documentation directly to me at the e-mail address indicated below It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact me at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Student Grievance Resolution Administrator II for Ashford University Encls/9/ Attachment A, Tuition Credit Request Policy Attachment B, Course Drop Policy Attachment C, Tuition Refund Policy Attachment D, Online Application Attachment E, Attendance Policy Attachment F, Consecutive NA Policy Attachment G, Financial Aid Policy Attachment H, Ledger Card Attachment I, Return of Title IV Funds Policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Ashford continues to mention email communication I spoke with [redacted] several times verbally, by telephone(between your mentioned dates and after those dates) I told [redacted] an exact date of when Ashford would receive a payment He gladly accepted that date specified I was then turned over to collections less than two weeks prior to that date It absolutely would have been Ashford's responsibility to enter in a written contract with me after several emails....AND phone calls I have made so many attempts to work this out with Ashford, and you want to discount all verbal communications As soon as [redacted] knew the month, he should have sent me a contract He had opportunity from that last email exchange you show and opportunity after our phone conversations There was opportunity several times in between Regards, [redacted] ***

I do not have those documentation because I am homeless as a result of their mistake I do not have access to those documents If I could get a hold of them, it would take a week The best source for getting that information on my side is the Department of Education and FAFSA, because they issued that money too me for my student loans They can show how much I received for my last two classes with Ashford University

I am a student at Ashford University's on-line BA programTheir physical location is in San Deigo CAI am currently in the last few classes for my BA in psychology In April of I received correspondence stating that my financial aid package was ready, and on May 20th, I began receiving emails stating that I had missing financial aid documentsI had mailed the required documents to the school's financial aid department on June 1st, 2015, where I was again contacted to submit additional verification (A student statement which explained the deficits in my out going to incoming funds)In the initial documentation I stated that we where unable to pay all of our bills because of these deficits once my husband was medically retired from the Army in 2013, and that part of these bills where covered by financial aid disbursements and tax returnsI had submitted around a total of seven statements before it was accepted without explanation as to what their needs where, and why the verification was continually rejectedI eventually broke down my incoming and out going funds to the exact dollar with specifications to disbursements and tax returnsThis process has been going on since May to current day Today (09.25.2015) I received an additional email requesting another student statement, and saying that this information had been requested since JuneAfter each instance, I have called the school to find out if there was any other information that was required so that we could finish this process as soon as possibleOn one occasion, I was told that I needed to verify my marriage status as well, however the representative filed documentation stating that there has never been discrepancies with the documentation (legal or otherwise) in my marital status Today when I spoke to the financial aid department at Ashford University I was told that they needed documentation concerning how I payed for medical expenses because in the initial verification forms I put that they where 0, and that medical expenses where not applicableThe email and the representative stated that this had been requested since June 20th, Through out the course of this interaction with the financial aid department, they had never stated that they required a statement explaining why my medical expenses where The only explanation they have offered was that I needed to explain my finances and the differences in incoming and outgoing funds which I had completedEach time I have called into the financial aid department I have asked if there was other documents that I needed to submit since the email is very vague on detailsEach time, the rep stated that I only needed to account for my funds baring the one occasion where the rep removed the request to verify my marital status The complaint comes through the ramifications that this lack of candidness has causedEach form or statement that I submit pushes back my disbursement dateInitially following the last adjustment funds where supposed to be dispersed in November; they are now scheduled for February; my last class is in March (Though after speaking to FASFA, I was informed that they have me enrolled until Septof 2016)Once I submit the information regarding my medical expenses, the disbursement will be pushed back again to when I am no longer in schoolThey cannot award me a degree until after my student account is at a zero balanceI am going to be working in Applied Behavioral Analysis and working towards a Board Certified Behavioral Analysis credential, which will require an MA and between 1000-hours of practicum workI cannot begin my practicum until after I have a BA, nor can I work towards my MA without my BATheir lack of forthrightness has held up my personal, professional, and academic progress which in turn prevents me from providing for my familyHad they at any point stated that they needed a statement to verify my medical costs (or lack of as I am/was a military dependent covered through Tri-Care) I would have willingly offered it months ago, along with all of the other documents that I had given, or multiple times that I had submitted itThis is either harassment, or gross negligence on the part of the processing department and the reps in the financial aid departmentThe only reason that I have not left Ashford in favor of another institution is because if I transfer to another school, I lose a lot of the credits that I have now and I don't have the financial aid left to cover the costBelow I have attached a copy of the email that has been sent to me through the school as an example to show how they have not communicated their needs in a manner that would allow me to fulfill them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, Response received 10/17/- stating I was placed on their "Student No Further Contact" Database as of 9/18/As long as it is understood that I never was a student to begin with, reason being why I never signed their papersI don't have a "student record" with themI will accept on the condition that in no way, shape or form that I hold any obligations to Ashford University and that they do not contact me, as stated in their latter dated October 9, Thank you for your time and consideration in this matter [redacted]

July 10, [redacted] Re: Revdex.com Complaint Number [redacted] Dear [redacted] ***: On June 9, 2015, Ashford University (University) received the complaint you submitted to the Revdex.com (Revdex.com) and referred your complaint to the Office of Student Grievance Resolution for investigationOn June 10, 2015, the University approved your Authorization to Release Student Records Form, as required by the Federal Education Rights and Privacy Act (FERPA), and will provide the Revdex.com a copy of this letter In your complaint, you alleged the following: That the University did not timely process your verification for federal student aid; and, That the University allowed you to continue attending courses after knowing you did not have enough financial aid funding to cover the cost of your second academic year courses In your complaint, you stated the following as the resolution you seek: · For the University to credit your student account balance due in the amount of $4, The University conducted a thorough and impartial investigation of your concernsThe following details the findings of the investigation and addresses your concerns and resolution requests Allegations regarding verification processing and course enrollment In your complaint, you alleged the University did not timely process your verification for federal student aid and allowed you to continue attending courses after knowing you did not have enough financial aid funding to cover the cost of your second academic year courses On June 17, 2013, you completed, electronically signed and submitted the University’s online application for admissionIn signing this agreement, you acknowledged that you had read, understood and agreed with the contents of the online application for admission and the contents of the University Academic Catalog (University Catalog)In the Student Finance Agreement section of the online application for admission, you indicated your primary payment option as Financial Aid Plan and your secondary payment option as Cash Plan (Attachment A) Financial Aid Specific to Online Undergraduate Students: Students who attend the University using the online format receive financial aid on a non-term based schedule At the University, non-term based programs have an academic year that is not defined by the calendar yearInstead, the academic year is specific to each student, and the academic year for an undergraduate completes when the student successfully completes eight (8) courses totaling twenty-four (24) units within forty (40) weeks of instructional time There are two payment periods in each academic yearUnder the non-term based system, students should receive their first financial aid disbursement on or after the start of their first courseAfter students earn twelve (12) credits and begin their fifth course, they are eligible to receive their second disbursement of financial aidThe student must complete four (4) courses successfully and begin the fifth course before they become eligible to receive their second disbursement (Attachment B)Unsuccessfully completed courses may influence the overall cost of attendance During your first academic year from July 16, 2013, to May 5, 2014, you successfully completed eight (8) courses and ended the academic year with all tuition and fees paid through financial aid funding (Attachment C, Degree Progress Report; Attachment D, Ledger Card)The financial aid disbursed to your student account for your first academic year included subsidized and unsubsidized loans of $9,(including funding fees) and two Pell Grant disbursements During your second academic year from May 6, 2014, to May 11, 2015, you successfully completed eight (8) courses, withdrew from two courses after they began, failed one course, and ended the academic year with a balance due in the amount of $4,(Attachment C, Degree Progress Report; Attachment D, Ledger Card) On March 19, 2014, the University packaged your second academic year financial aidThat package included subsidized and unsubsidized loans of $9,(including funding fees), per your request not to receive any loan funding greater than $9,000, per academic yearYour second academic year financial aid package did not include Pell Grant funds as you had exhausted your eligibility for 2013-Pell Grant funds during your first academic yearOn that same date, the University sent you a Financial Aid Award Letter notification email that detailed the amount of financial aid funding you were scheduled to receive for your second academic year On June 13, 2014, the University received your 2014-Institutional Student Information Report (ISIR) from the Federal Student Aid ProgramThat document contained the relevant information from your 2014-Free Application for Federal Student Aid (FAFSA) and was used by the University to package your financial aid; it contained similar information to the Student Aid Report (SAR) the FSA Program provided to you after you completed your FAFSAThe ISIR indicated that your Earned Family Contribution (EFC) was within the range that would normally include consideration for federal Pell Grant fundingThe ISIR also indicated that you had been selected for Verification, an FSA Program process that ensures eligible students receive all the financial aid to which they are entitled and prevents ineligible students from receiving financial aid to which they are not entitledThe University’s policy regarding this FSA Program required process, including information regarding the University’s requirement to request tax return related information from you, is attached for your reference (Attachment E) By email on August 8, 2014, Student Advisor [redacted] told you that one of the documents needed to complete the verification process included a “signed statement clarifying [your] marital status along with the last date this status changed because the verification documents sent in conflict with the marital status you reported on your FAFSA.” On August 27, 2014, the University received your first signed statement (Attachment F) By email on September 12, 2014, [redacted] told you that your first statement was not sufficient and that you needed to submit a new signed statement that includes “the exact date that your common law marriage began.” By email on October 14, 2014, you asked [redacted] if you could drop SCI In his emailed response later that day, [redacted] advised you that if you dropped the course you would only receive a 50% tuition refund, per the University’s Tuition Refund Policy, as you had posted attendance in the course into the second week (Attachment G)Later that day, [redacted] processed your course drop request On October 17, 2014, [redacted] told you that your first signed statement had not been approved and that you needed to submit a second signed statement that included the exact date your common law marriage began On October 18, 2014, the University received your second signed statement (Attachment F) By telephone on November 18, 2015, a Financial Aid Office representative told you that your second statement was still being reviewed since it appears the information you provided in your previous statements may conflict with information in your ISIR On January 5, 2015, a Financial Aid Office representative told you that a third signed statement would be needed to clarify your marital status in On January 6, 2015, the University received your third signed statement (Attachment F) On January 12, 2015, after updating the FSA Program with the information received in your signed statements, a new ISIR was receivedThat ISIR indicated that your Earned Family Contribution (EFC) was not within the range that would normally include consideration for federal Pell Grant funding On January 14, 2015, the University reconsidered your financial aid funding for your second academic year and did not change the original award as you were not eligible for Pell Grant funding and you had already been packaged up to the maximum amount of loan funding you had requested per academic year - $9, On January 19, 2015, you unsuccessfully completed MAT 222, Intermediate Algebra On May 11, 2015, you successfully completed the last course of your second academic year, MGT 330, Management for OrganizersEffective June 2, 2015, per your request, you were withdrawn from you degree program at the University On June 20, 2015, the University conducted a Return of Title IV Funds calculation, per Federal Student Aid guidelines, and determined that you had earned all the financial aid that had been awarded and disbursed to your student account during your second academic year (Attachment H) Conclusion Based on the above information, on March 19, 2014, prior to the start of your second academic year, the University sent you a Financial Aid Award Letter notification email that specifically stated the amount of financial aid you could expect to receive in your second academic yearOn January 14, 2015, once the University received all required documentation from you to complete the verification process, an updated Financial Aid Award Letter notification email was sent to you that stated the amount of financial aid you could expect to receive in your second academic yearThose letters combined with the ledger card information available to you in the online Student Portal showed that the amount of financial aid you were expected to receive would not be sufficient to pay for your second academic year tuition and feesAccordingly, per the Student Finance Agreement section of your online application for admission, your secondary payment option would be needed to cover the remaining tuition and fees due for your second academic year It is always the intention of Ashford University and its employees to provide excellent student servicesAs a gesture of good will, the University will credit your student account $975, which represents the remaining tuition and fees refund amount for you withdrawal from course SCI Please allow two to four weeks for that adjustment to reflect on your student accountYou are responsible for the remaining balance due in the amount of $3,and are encouraged to contact Collections Specialist [redacted] directly at [redacted] If you would like to discuss the outcome of your complaint with me directly, please feel welcome to contact me at [redacted] or at [redacted] Sincerely, [redacted] Student Conflict Advising Manager for Ashford University Encls/8/ Attachment A, Online Application and Acknowledgment Attachment B, Financial Aid Policy Attachment C, Degree Progress Report Attachment D, Ledger Card Attachment E, Verification for Federal Student Aid Eligibility Policy Attachment F, Signed Statements (3) Attachment G, University Tuition Refund Policy Attachment H, Return of Title IV Funds Policy