March 28, [redacted] Dear [redacted] On March 1, 2016, Ashford University (University) received your complaint filed with the Revdex.com (Revdex.com)Within your Revdex.com complaint, you alleged that the University required you to complete an identification verification process, however, you were subsequently withdrawn because you did not submit the required documentationUpon reentry, you were advised that you were required to arrange repayment arrangements for a $5,account balance You stated the resolution you are seeking is for the University to adjust your account balance due to the original $before you were withdrawn, or to allow you to reenter without having to pay over $5, Thank for you allowing the University sufficient time to investigate and prepare the following response Regarding Your Student Account Balance Due The University’s 2015-Academic Catalog states the following regarding Federal Direct Aggregate Loan Limits (Attachment A): Dependent Undergraduate Independent Undergraduate Graduate Students Students Students $31, $57,$138,Max Subsidized: $65,Max Subsidized: $23,Max Subsidized: $23,(includes undergraduate borrowing) *A borrower who has reached his or her aggregate borrowing limit may not receive additional loans until he or she has reduced his or her On March 28, 2013, you began your degree programDuring your first academic year, you successfully completed eight (8) courses and unsuccessfully completed one (1), SOC At the end of your first academic year, your account balance due in the amount of $was a result of your unsuccessfully completed SOC course (Attachment B) At the end of your second academic year, your account balance due in the amount of $was a result of your prior academic year balance for our unsuccessfully completed SOC course (Attachment B)Please note, $of your second academic year financial aid was applied to your first academic year balance, in accordance with federal student aid program guidelines On September 3, 2015, University representative [redacted] advised you of your account balance due in the amount of $due to your unsuccessful grade in SOC On the same day, you made a payment toward your account balance due in the amount of $(Attachment B)On September 9, 2015, the University approved your repayment plan with monthly payments in the amount of $ At the end of your third academic year, your account balance due in the amount of $was a result of your prior first academic year balance for SOC (Attachment B) By e-mail message on February 2, 2016, the University advised you that in an effort to protect your identity, the Registrar required two (2) pieces of identificationWithin the email message, the University stated the documents must be received within fourteen (14) days of the request By telephone on the same day, University representative [redacted] called you and left a voicemail message for youWithin the voicemail message, [redacted] stated that identity documents were being requested and that they were time sensitive On February 17, 2016, you asked University representative [redacted] why you were withdrawn from the University [redacted] advised you that you were withdrawn because the University did not receive your identity documents within the fourteen (14) day timeframe On the same day, the University completed the Return of Title IV Funds (R2T4) calculation and determined that $in a Pell Grant, $in subsidized loans, and $in unsubsidized loans were required to be returned to the federal student aid program, as you did not earn these funds in your second payment period in your fourth academic yearOn February 22, 2016, these funds were refunded in the total amount of $(Attachment B) At the end of your fourth academic year, your account balance due in the amount of $was a result of your prior first academic year balance and the R2Tupon your withdrawal (Attachment B) On February 19, 2016, the University received your identity documents On February 25, 2016, following your request to reenter the University, the Financial Aid Department conducted a review of your financial aid eligibilityThe review revealed that you would reach your combined undergraduate aggregate loan limits in your fifth academic yearThe total amount of financial aid you had remaining for your last academic year was $5044.19, which included Pell Grants and unsubsidized loansThe review revealed that you had seven (7) courses remaining to complete your program, and estimated cost of tuition and fees for those seven (7) courses would be $As a result, you had a projected balance due of $for your fifth academic year as a result of tuition and fees that would not be paid for with financial aid On the same day, University representative [redacted] advised you that the University would need a repayment plan for the estimated balance due in your fifth academic year due to reaching your undergraduate aggregate loan limits [redacted] advised you the repayment plan could be up to fifteen (15) months Please note, in order to reenter the University, you will only need to resolve the current balance due in the amount of $218, and then agree to a repayment plan for the remaining estimated balance due as a result of tuition and fees not covered by financial aid due to reaching your combined undergraduate aggregate loan limits in your fifth academic year (Attachment B) Conclusion The investigation reveals that your account balance due in the amount of $is accurate as a result of tuition and fees that were not covered by financial aid and the R2Tupon your withdrawalAs noted above, you are required to pay your remaining balance due in the amount of $prior to reentry, and to set up repayment arrangements for the estimated balance due for your fifth academic year The University and its employees strive to provide excellent student services and an excellent learning experienceIf you have any additional questions, please feel welcome to contact me at [redacted] Sincerely, [redacted] Student Complaint, External Relations Specialist for Ashford University Encls/2/ Attachment A, Financial Aid Policy Attachment B, Ledger Card
**Beware [redacted] Just like the other negative reviews, the comments are COMPLETELY TRUE about Ashford!!! It 1st starts off great with the admissions counselors being very attentive and then they transfer you to your academic advisorI actually, had a fantastic advisor at Ashford for the first monthsHe then left the University all together and got a new job somewhere elseThat should have been the EYEOPENER for me to head out as well, but I continued onSince his departure Ashford has changed my advisors times and every one of them was below averageThe advisors don't care about you or your grades all they care about is getting the money from you!!!!!! Basically in a nut shell the whole university ONLY cares about taking money from you and you are just another number to themBy the way if you want to speak to someone because there is a problem, there is NO ONE to talk to besides your advisor! PLEASE PAY CLOSE ATTENTION HERE, FOR EXAMPLE IF YOU HAVE A PROBLEM WITH YOUR INSTRUCTOR OR A GRADE THEN YOU MUST SUBMIT EMAILS TO A DEPARTMENT(SUPPOSEDLY)THE DEPARTMENT NEVER CONTACTS YOU VIA PHONE, YOU ONLY RECEIVE EMAILS ADVISING YOU OF THEIR DECISION!!!!! THERE IS NO DEAN OR ANYTHING OF THAT NATURE TO SPEAK TO REGARDING YOUR ISSUES, YOU ONLY HAVE THE ADVISORS AND THEY HAVE NO AUTHORITY TO DO ANYTHING NOR DO THEY EVEN KNOW THE PROCEDURES TO TAKE And yes, all the negative reviews about the financial aid office is correct also!! I graduated with my Bachelors degree in Psychology and this was in the end the worst experience with a school I've ever been through!!!! Still haven't received my degree in the mail either!! The ONLY reason I stayed the entire years is because I paid so much money and had so many credits, I couldn't afford to loose them again and start over I WOULD NOT, I REPEAT WOULD NOT recommend this University to any of my military members or family/friends DON'T WASTE YOUR MONEY, TIME and ENERGY just GO SOMEWHERE ELSE!!!!!!!!!!!!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regardless of OTHER reason why my case was denied they informed me )in writing) that it was due to my GPA which, again, was known at the time I was relaeased from sshoolThis message JUST stated the timeframe in which the process happened but gave no credability to the fact that YOU )Ashford University) stated, I cannot join your school because of my failure rate which again, was known at time of dismissal I reject your response because your response is NOT valid Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAshford University continues to ignore all of my contact made to them They also continue to ignore numerous phone conversations made to themThey also fail to acknowledge the fact they did not provide a written contract outlining the terms and payment arrangement in which we agreed upon Regards, [redacted] ***
April 28, Narrow [redacted] Dear [redacted] On April 3, 2014, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com) On the same date, the University received your Authorization to Release Student Records Form for the University to disclose protected information in your student record to the Revdex.com The University processed this form and will forward a copy of its response to the Revdex.com The University referred the correspondence received on April 3, 2014, to the Office of Student Grievance Resolution to address your concerns through the formal grievance process for students In your complaint, you alleged that: · You have been misadvised and received misinformation regarding the best opportunities for you at the University In your complaint, you listed the following as the resolution you seek: · For the University to refund your full tuition cost with no penalty charges, and change the trial period for a more suitable time so you will not be penalized for withdrawing from the University By e-mail message on April 24, 2014, and April 25, 2014, Student Grievance Resolution Administrator [redacted] attempted to clarify your allegations as it is unclear from the complaint what your allegations are regarding Your participation in the process is essential and upon request, you must provide additional information so the University can adequately address your concern As of the date of this letter, you have not provided clarification to your concernTherefore, your file will be closed Should you provide additional information regarding your complaint, your file will be reopened and an investigation will resume It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process, please contact Student Grievance Resolution Administrator [redacted] ***, or at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Director of Student Grievance Resolution for Ashford University
July 16, 2014 [redacted] Dear [redacted] On July 15, 2014, Ashford University (University) received a copy of the request for additional information regarding the complaint that you filed at the RevDex.com (BBB). On June 23, 2014, the University received a copy of the original complaint that you filed at the BBB. On July 10, 2014, the University issued a response to your BBB complaint (Attachment A, July 10, 2014, University Response Letter). The concerns regarding your student account balance due and the referral of the account balance due to an external agency that you raised to the BBB on June 23, 2014 and July 15, 2014, mirrored the concerns listed in your formal grievance received January 31, 2014. The University conducted an investigation into these same concerns, and on April 7, 2014, the University issued its response to you (Attachment B, April 7, 2014, University Response Letter). On April 29, 2014, the University received your Presidential Appeal. On May 21, 2014, the University issued the response to the Presidential Appeal to you by U.S. mail (Attachment C, May 21, 2014 Presidential Appeal Determination Letter). On May 27, 2014, the University issued the response to the Presidential Appeal to you by e-mail message; password protected. On June 10, 2014, Senior Corporate Attorney Lori Trofemuk provided you with a summary of your concerns and the outcome to each of your concerns addressed through the Student Dispute Resolution Center processes (Attachment D, June 10, 2014, Summary of Concerns Email). Please note that on April 29, 2014, your student account balance due was recalled from the external collection agency, [redacted] ***, and placed back with the University’s internal Collections Department. The University received confirmation from the external collection agency that the account was closed on April 29, 2014; however, it may take thirty (30) to ninety (90) days to be removed from a student’s credit report. If the placement has not been removed from your credit report after 90 (days), please contact the University’s collection department. In addition, the University maintains that you were notified of your student account balance due prior to your account being referred to an external collection agency (Attachment B, April 7, 2014, University Response Letter). The University also maintains your account balance due is accurate (Attachment B, April 7, 2014, University Response Letter). Per University policy, in order to re-enroll in the University, you must enter into a payment plan to address your current account balance due which as of the date this response letter is $5,705.00 (Attachment E, Ledger Card). Please work with your collection specialist, John Dietrich, regarding the details of your payment plan. Furthermore, as stated in the University’s April 7, 2014, response, on June 19, 2012, you were packaged for federal financial aid for your second academic year. Your last day of attendance was on April 8, 2013. According to the 2012-2013 Federal Student Aid Handbook, students who are out of attendance over 180 days without completing the payment period will start a new payment period when he or she re-enters the University (Attachment F, Federal Student Aid Handbook, p. 5-32). Therefore, the University maintains that any future financial aid you are eligible for cannot be applied to your current student account balance due as you have been out of attendance for over 180 days. Upon re-enrollment at the University, you will enter into a new academic year and will be eligible to be packaged for a new federal financial aid award year. It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience. If you would like to discuss any questions or concerns regarding your formal grievance, please contact Student Grievance Resolution Administrator [redacted] at [redacted] or at [redacted] I wish you all the best in your future endeavors. Sincerely, [redacted] Student Grievance Resolution Administrator for Ashford University Encls. /6/ Attachment A, July 10, 2014 University Response Letter Attachment B, April 7, 2014, University Response Letter Attachment C, May 21, 2014 Presidential Appeal Determination Letter Attachment D, June 10, 2014, Summary of Concerns Email Attachment E, Ledger Card Attachment F, 2012-2013 Federal Student Aid Handbook, p. #5-32
All holds on the student’s account were removed several weeks ago and the student’s account balance is zeroThere is nothing on the student’s account that would stop him from submitting an Official Transcript Request and for the University to process through its procedures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy complaint against the University also remains the same. *** *** completely disregarded a verbal conversation where I stated to him the exact date Ashford University would receive a payment. When I notified *** *** of that date, Ashford University should have sent a contract outlining the agreement. Instead, this University turned against me. This proves over and over that Ashford University does not care about their students. You claim to care and want to assist, but yet, when a verbal agreement is made, Ashford does not respect that agreement. Rather than wanting to resolve an issue and meet me half way, at the very least, Ashford University continues to disregard any and all contact that I made and hold me back from finishing my degree. I get so many emails from you people wanting to help manage student loans. Don't worry about my student loans. Why care about that? You should care to want to help but every conversation I have ever had with Ashford is refused. If and when I am able to resolve my balance, without your acknowledgement and willingness to work with me, I completely expect my transcript to be immediately sent to me!
Regards,
*** ***
April 12, *** ** *** *** ** *** *** ** ***Dear *** ***
On March 1, 2016, Ashford University (University) received your complaint filed with the Revdex.com (Revdex.com) regarding your account balance dueOn March 28, 2016, the University responded to that complaint (Attachment A)On April 5, 2016, the University received your second complaint regarding similar concernsWithin your April 5, 2016, complaint, you stated you were unsure why the University would send you excess funds in the amount of $when your account balance due was $
Per federal student aid program guidelines, federal student aid funds may only be used to pay for a student’s costs for the period for which the funds are providedA University may use current-year funds to satisfy prior award year charges for tuition and fees, room, or board for a total of not more than $A University may not pay prior-year charges in excess of $(Attachment B)
As noted in the University’s March 28, 2016, response, on March 28, 2013, at the end of your first academic year, your account balance due in the amount of $was a result of your unsuccessfully completed SOC course (Attachment C)At the end of your second academic year, your account balance due in the amount of $was a result of your prior academic year balance for your unsuccessfully completed SOC course (Attachment C)Please note, $of your second academic year financial aid was applied to your first academic year balance, in accordance with federal student aid program guidelines
At the end of your third academic year, your account balance due in the amount of $was a result of your prior first academic year balance for SOC (Attachment C)
At the end of your fourth academic year, your account balance due in the amount of $was a result of your prior first academic year balance (Attachment C)
On March 25, 2016, the University issued you excess funds in the amount of $for your fourth academic year (Attachment C)Following issuance of the excess funds, the balance due in your fourth academic year remained the $from your first academic year balance due (Attachment C)
The investigation reveals that your account balance due in the amount of $is accurate
The University and its employees strive to provide excellent student services and an excellent learning experienceIf you have any additional questions, please feel welcome to contact me at*** *** *** *** ** ** ***
Sincerely,
*** *** **
Student Complaint, External Relations Specialist
for Ashford University
Encls/3/ Attachment A, March 28, 2016, Response
Attachment B, FSA Handbook Prior-Year Charges
Attachment C, Ledger Card
Dear Revdex.com,
On August 4, 2015, Ashford University (University) received the complaint that ***
*** *** (student) had filed with your officeIn his complaint, the student alleges that after he completed his FAFSA (Free Application for Federal Student Aid), the University told him that they had everything necessary and that he could expect a “refund” of $However, he was later informed by the University that the tax documentation he provided did not suffice, and that he needed to provide more tax information even though the tax information he provided came directly from the IRSThe student also alleges that no other school will accept the credit he earned at the University after he drops out
For the reasons above, the student would like a full refund from the University
The University investigated the student's allegationsThe results of the investigation are outlined below
FAFSA and Tax Documentation
Before starting his courses with the University, the student had applied for financial aid using the 2014-FAFSA, and was selected for verification by the federal governmentThis meant that he had to provide identifying documentation, including his amended tax return (IRS Form 1040X)This is not a process which the University decides or has control over, although we must collect the documentation before we may package a student for financial aid
The student provided this information on or around January 25,
On January 26, the University spoke with the student to inform him that we had received his form 1040X for purposes of packaging for him for financial aid, but that he had left columns B and C blankThe student said he would make the corrections and would resubmit the form
The student began his first course with the University on January 27,
On February 27, 2015, the student provided his 1040X to the University, however it again was not completed in full, and signed in the wrong places
He was informed of this, and he resubmitted it another month later on March 25, However, that submission was not completed in full either
In the meantime, the student had applied for financial aid for the new 2015-award year, using the 2015-FAFSAHe was packaged for financial aid on May 12, and approved without being selected for verification this timeHis account with the University received two discernments of financial aid on separate days, in a total amount of $12,(Attachment A)
To date, the student has not provided a properly completed 1040XThe University cannot explain why the tax form the student received from the IRS is incomplete, as the IRS would not have likely accepted an incomplete formHe is encouraged to contact the IRS or a tax professional for help with properly completing the form
Credits earned at the UniversitySince Ashford University is a regionally accredited institution, other institutions may elect to accept Ashford University creditsHowever, students should be aware that the transfer of credit is controlled by the receiving institution, and therefore cannot be guaranteed by Ashford University unless part of a valid articulation agreement or included in an articulation numbering systemOutside any formal partnership or agreement, students considering transferring to another institution have the responsibility to determine whether that institution will accept Ashford University creditsAshford University does not imply, promise, or guarantee transferability of its credits to any other institutionPlease visit www.ashford.edu/admissions/transferability.htm to find information about transfer guidelines and a current list of articulation agreements(Attachment B)
Upon paying his balance in full, the University will release transcripts to the institution of *** *** choiceThey can then determine whether his credits will be accepted
Conclusion
Because the verification process is not initiated or controlled by the University, and because the University cannot control who will accept credits earned with us, we are denying the student’s requested resolution and will not provide a refund of the charges for their coursesThe student may be confusing the two FAFSA applications he completed as being one in the same, however, as noted above they are different in award year and different in outcome
Thank you,
*** ** *** ***/ DIRECTOR OF STUDENT GRIEVANCE RESOLUTIONAshford University / Technology Changes EverythingSM////////////////////////////////////////////////////////////////////...⇄ * *** *** * *** JOIN THE CONVERSATION: ***
Here is the information you have requested:
Credits to Account:
4/30/Direct Unsubsidized Loan #1: 8,
7/29/Direct Unsubsidized Loan #2: 8,
8/8/Payment of Graduation Fee
TOTAL: $17,
Debits to Account:
Tuition MHA1,
Tuition MHA1,
Tuition MHA1,
Tuition MHA1,
Graduation Fee
TOTAL: $7,
Stipends:
5/24/5,
8/6/5,
TOTAL: $10,
To summarize, the credits ($17,502.00) minus the charges ($7,362.00) equaled a credit of $10,That credit was disbursed to the student as two equal stipendsShe received the excess funds for which she was eligible during her final academic yearThere are no remaining funds to be disbursed
Thank you,
*** ***Director of Student Grievance Resolution
Dear *** ***
On October 30, 2014, Ashford University received the complaint you filed with the Revdex.comYou alleged that you did not receive your third financial aid stipend in the amount of $8,and that you had been awarded approximately $24,in financial aidIn your
grievance, you requested the missing stipend tobe deposited into your bank accountThe results of the investigation and the University’s response to your complaint are belowThe University has received your signed Authorization to Release Student Records and will provide a copy of this letter to the Revdex.com.Regarding Your Stipend
On March 15, you were packaged for financial aid for your second academic year in your Masters of Healthcare Administration programYou received your financial aid award letter on March 15, The award letter indicated that you would be receiving two separate disbursements of $8,each.(Attachment A)Your second academic year started on April 9, and ended on October 7, 2013, when you graduatedYou were packaged for credits, or weeks of classes, because you had credits remaining in your degree requirementsOn April 17, you received a revised award letter to reflectminor changes in your upcoming course scheduleThe course schedule changes were made to ensure that you met your degree requirements for graduationThe schedule change shifted your graduation date back two weeks and shifted your second financial aid disbursement from July 23, to July 30, 2013.(Attachment B)The number of credits required for graduation and the amount of the financial aid award remained the sameOn May 15, 2013, your Student Advisor reviewed for you the financial aid disbursement procedure via emailShe explained, “The Federal Government releases Financial Aid to students at Ashford University in disbursements during their Academic YearFor the Graduate program an Academic Year is 6successfully completed coursesOne disbursement is intended for the first courses and the second will be applied to the next courses.” She went on to say, “Any remaining excess funds are released to you according to your authorization on the Student Accounts Authorization formThese funds are known asstipends.”
On May 24, 2013, your first stipend of $5,was issued to you(Attachment C)On July 11, 2013, your Student Advisor informed you that your second disbursement of financial aid was scheduled for July 30, 2013, and that excess funds are typically issued to a student seven to fourteen days following a
disbursementThis mirrored your revised financial aid award letterOn August 1, 2013, you inquired to four separate University representatives about the amount of your financial aid award and the amount of your stipendsYou were referred to your revised financial aid award letter, which reflected your total award of$17,(Attachment B)On August 8, 2013, you received your second stipend of $5,in accordance with the timeframe the University uses to issue stipends to students(Attachment C)On August 27, 2013, you wrote to your Student Advisor, “I still have not received a date of as to when I am suppose[d] to receive my last disbursement of $or soI was awarded $24,or something like that and only $17,or so was disbursed because I am nearing the completion of my courses, and I stillhave not received and answer regarding my last stipend” (sic)Your Student Advisor again reviewed your award letter with you and requested any documentation stating that you would be receiving an award of $24,You did not provide any documentationOn October 30, 2014, the University received your Revdex.com complaint alleging that you have not received your last stipendWhen the University requested documentation supporting your allegation that you were awarded additional financial aid, you provided noneBelow is an accounting of your final academic year(the same information is available in your Student Ledger Card, Attachment C):
Credits to Account:Direct Unsubsidized Loan #8,676.00Direct Unsubsidized Loan #8,676.00Payment of Graduation Fee 150.00TOTAL: $17,502.00Debits to Account:Tuition MHA1,803.00Tuition MHA1,803.00Tuition MHA1,803.00Tuition MHA1,803.00Graduation Fee 150.00TOTAL: $7,362.00Stipends:5/24/5,070.008/6/5,070.00TOTAL: $10,To summarize, the credits ($17,502.00) minus the charges ($7,362.00) equaled a credit of $10,140.00.That credit was disbursed to you as two equal stipendsYou received the excess funds for which you were eligible during your final academic yearThere are no remaining funds to be disbursedConclusion
After careful examination of your student ledger card and the correspondence regarding your financial aid, the University determined that your financial aid was correctly applied and stipends were correctly distributedIt is always the intention of Ashford University and its employees to provide excellent student services and a superior learning experienceIf you would like to discuss any questions or concerns about the process orthe outcome of your grievance, please contact me at *** *** *** ***, or at ***
Sincerely,
*** ** *** **Student Grievance Resolution Administratorfor Ashford University
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If I only received $10,or so in school money, why was $17,added to my student loans. Listen do not play with me because I am not the one. Give me my money.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ashford gave me the wrong information therefore I feel like that should be responsible for paying half of my balance if not the whole thingI was given the wrong information when I graduatedI paid over before I graduated because that's what the fin aid staff told meFurthermore I called Ashford to a copy of my official transcript and they would not give it to me but according to their reply back in they agreed to give me one
Regards,*** ***
I cannot believe that my financial aid still has not come through and I have been flagged for filing head of household when I have done so for two years in a row when the IRS clearly says that I am in the right to file Head of HouseholdWhen I brought this to the financial aid department's attention they tell me that I have to physically send in the documentation where it says thisIf you are running a school, isn't this something that you should just have on handLike, shouldn't you just have the IRS rules laying around if this is your business.Then they tell me either that or amend my tax returnBut my tax return is correctWhy would I amend it because you all said so? I called up the governmental Federal Student Aid office and they said that if there was something wrong with my tax return my application would have gotten rejected from the beginning.Crazy and unrealSo......unprofessionalI have never had such a nightmare of an experience at any other school and I am still in my first class that does not count towards anythingIts just their mandatory class that they make people takeWell, it will be the first and the lastBecause I am done with Ashford University
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Ashford University employees are not be truthful about what, *** *** was my student advisor way before *** ***When I first inquired about they said had criminal justice I go to sign up for class and there s no criminal justice so I sign up for early childhood education a few months later I'm surfing the web an ad pops saying Ashford University has criminal justice so I contact my advisor he changes my major to Criminal Justice then without any notice the university dropped meAnd then I'm back in Early Childhood Education, *** never did his job as advisor he didn't advise as a student advisor shouldI sent many emails to different faculty members at the university some answered in timely some didn't answer at allI truly don't trust any investigation conduct by anyone who works for the university ,they not going to admit that the university is at fault There is nothing about *** in the investigation so called results , they one put everything from *** *** so I assume *** no longer works there The action of the university is rambunctious and unfortunately students are being victimized by universities all overI will not settle for less and that's what I received from Ashford University
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed Ashford University's refusal to accept responsibility for its wrongdoing I was assured upon admission that I was being led down the right path to where I wanted to go I made it clear what I wanted to do with my degree upon graduation I was told, even after switching majors, that the program I enrolled in would get me there I did not believe I had any reason to doubt my admissions counselor or academic advisers I was made clear to them why I was enrolling in/switching to a different program I did express orally that I would not get to where I wanted when I switched and when I withdrew and there was no denial that what I was saying was true
I am still requesting the same resolution as listed in my original complaint so that I can complete my existing educational path
Regards,
*** ***
Dear Mr***,
Based on a review of your rebuttal, the University
determined that you did not present any new information that requires further
investigation or responseHowever, as a gesture of good will, the University will
credit your student account balance due in the amount $177.90, bringing your
balance due to zeroPlease allow two to four weeks for the adjustment to
reflect on your student account
Sincerely,
*** *** MPsy.
/ Student Dispute Resolution
Facilitator III
for Ashford University / Defining the modern college
experienceSM
///////////////////////////////////////////////////////////////////////////
P / 866.974.5700 X /
*** F /
I wanted to make sure that you aware that I am not trying to collect a debt from Ashford University and since I was not a student and did not attend classes there, I am confused why I need to fill out this form for release of my informationAlso, since the last letter to you, I have blocked them
from emailing me and made sure that I am on the no call list, to try to stop the persistent phone calls, emails, etcPlease let me know if this form is still necessaryThe only remediation I am asking for, is to not be contacted by any of their representatives any moreAside from that I want it to be marked in their files that I am not a student, nor will I be a student in the futureThere is no debt involvedThank you
March 28, [redacted] Dear [redacted] On March 1, 2016, Ashford University (University) received your complaint filed with the Revdex.com (Revdex.com)Within your Revdex.com complaint, you alleged that the University required you to complete an identification verification process, however, you were subsequently withdrawn because you did not submit the required documentationUpon reentry, you were advised that you were required to arrange repayment arrangements for a $5,account balance You stated the resolution you are seeking is for the University to adjust your account balance due to the original $before you were withdrawn, or to allow you to reenter without having to pay over $5, Thank for you allowing the University sufficient time to investigate and prepare the following response Regarding Your Student Account Balance Due The University’s 2015-Academic Catalog states the following regarding Federal Direct Aggregate Loan Limits (Attachment A): Dependent Undergraduate Independent Undergraduate Graduate Students Students Students $31, $57,$138,Max Subsidized: $65,Max Subsidized: $23,Max Subsidized: $23,(includes undergraduate borrowing) *A borrower who has reached his or her aggregate borrowing limit may not receive additional loans until he or she has reduced his or her On March 28, 2013, you began your degree programDuring your first academic year, you successfully completed eight (8) courses and unsuccessfully completed one (1), SOC At the end of your first academic year, your account balance due in the amount of $was a result of your unsuccessfully completed SOC course (Attachment B) At the end of your second academic year, your account balance due in the amount of $was a result of your prior academic year balance for our unsuccessfully completed SOC course (Attachment B)Please note, $of your second academic year financial aid was applied to your first academic year balance, in accordance with federal student aid program guidelines On September 3, 2015, University representative [redacted] advised you of your account balance due in the amount of $due to your unsuccessful grade in SOC On the same day, you made a payment toward your account balance due in the amount of $(Attachment B)On September 9, 2015, the University approved your repayment plan with monthly payments in the amount of $ At the end of your third academic year, your account balance due in the amount of $was a result of your prior first academic year balance for SOC (Attachment B) By e-mail message on February 2, 2016, the University advised you that in an effort to protect your identity, the Registrar required two (2) pieces of identificationWithin the email message, the University stated the documents must be received within fourteen (14) days of the request By telephone on the same day, University representative [redacted] called you and left a voicemail message for youWithin the voicemail message, [redacted] stated that identity documents were being requested and that they were time sensitive On February 17, 2016, you asked University representative [redacted] why you were withdrawn from the University [redacted] advised you that you were withdrawn because the University did not receive your identity documents within the fourteen (14) day timeframe On the same day, the University completed the Return of Title IV Funds (R2T4) calculation and determined that $in a Pell Grant, $in subsidized loans, and $in unsubsidized loans were required to be returned to the federal student aid program, as you did not earn these funds in your second payment period in your fourth academic yearOn February 22, 2016, these funds were refunded in the total amount of $(Attachment B) At the end of your fourth academic year, your account balance due in the amount of $was a result of your prior first academic year balance and the R2Tupon your withdrawal (Attachment B) On February 19, 2016, the University received your identity documents On February 25, 2016, following your request to reenter the University, the Financial Aid Department conducted a review of your financial aid eligibilityThe review revealed that you would reach your combined undergraduate aggregate loan limits in your fifth academic yearThe total amount of financial aid you had remaining for your last academic year was $5044.19, which included Pell Grants and unsubsidized loansThe review revealed that you had seven (7) courses remaining to complete your program, and estimated cost of tuition and fees for those seven (7) courses would be $As a result, you had a projected balance due of $for your fifth academic year as a result of tuition and fees that would not be paid for with financial aid On the same day, University representative [redacted] advised you that the University would need a repayment plan for the estimated balance due in your fifth academic year due to reaching your undergraduate aggregate loan limits [redacted] advised you the repayment plan could be up to fifteen (15) months Please note, in order to reenter the University, you will only need to resolve the current balance due in the amount of $218, and then agree to a repayment plan for the remaining estimated balance due as a result of tuition and fees not covered by financial aid due to reaching your combined undergraduate aggregate loan limits in your fifth academic year (Attachment B) Conclusion The investigation reveals that your account balance due in the amount of $is accurate as a result of tuition and fees that were not covered by financial aid and the R2Tupon your withdrawalAs noted above, you are required to pay your remaining balance due in the amount of $prior to reentry, and to set up repayment arrangements for the estimated balance due for your fifth academic year The University and its employees strive to provide excellent student services and an excellent learning experienceIf you have any additional questions, please feel welcome to contact me at [redacted] Sincerely, [redacted] Student Complaint, External Relations Specialist for Ashford University Encls/2/ Attachment A, Financial Aid Policy Attachment B, Ledger Card
**Beware [redacted] Just like the other negative reviews, the comments are COMPLETELY TRUE about Ashford!!! It 1st starts off great with the admissions counselors being very attentive and then they transfer you to your academic advisorI actually, had a fantastic advisor at Ashford for the first monthsHe then left the University all together and got a new job somewhere elseThat should have been the EYEOPENER for me to head out as well, but I continued onSince his departure Ashford has changed my advisors times and every one of them was below averageThe advisors don't care about you or your grades all they care about is getting the money from you!!!!!! Basically in a nut shell the whole university ONLY cares about taking money from you and you are just another number to themBy the way if you want to speak to someone because there is a problem, there is NO ONE to talk to besides your advisor! PLEASE PAY CLOSE ATTENTION HERE, FOR EXAMPLE IF YOU HAVE A PROBLEM WITH YOUR INSTRUCTOR OR A GRADE THEN YOU MUST SUBMIT EMAILS TO A DEPARTMENT(SUPPOSEDLY)THE DEPARTMENT NEVER CONTACTS YOU VIA PHONE, YOU ONLY RECEIVE EMAILS ADVISING YOU OF THEIR DECISION!!!!! THERE IS NO DEAN OR ANYTHING OF THAT NATURE TO SPEAK TO REGARDING YOUR ISSUES, YOU ONLY HAVE THE ADVISORS AND THEY HAVE NO AUTHORITY TO DO ANYTHING NOR DO THEY EVEN KNOW THE PROCEDURES TO TAKE And yes, all the negative reviews about the financial aid office is correct also!! I graduated with my Bachelors degree in Psychology and this was in the end the worst experience with a school I've ever been through!!!! Still haven't received my degree in the mail either!! The ONLY reason I stayed the entire years is because I paid so much money and had so many credits, I couldn't afford to loose them again and start over I WOULD NOT, I REPEAT WOULD NOT recommend this University to any of my military members or family/friends DON'T WASTE YOUR MONEY, TIME and ENERGY just GO SOMEWHERE ELSE!!!!!!!!!!!!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regardless of OTHER reason why my case was denied they informed me )in writing) that it was due to my GPA which, again, was known at the time I was relaeased from sshoolThis message JUST stated the timeframe in which the process happened but gave no credability to the fact that YOU )Ashford University) stated, I cannot join your school because of my failure rate which again, was known at time of dismissal I reject your response because your response is NOT valid Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAshford University continues to ignore all of my contact made to them They also continue to ignore numerous phone conversations made to themThey also fail to acknowledge the fact they did not provide a written contract outlining the terms and payment arrangement in which we agreed upon Regards, [redacted] ***
April 28, Narrow [redacted] Dear [redacted] On April 3, 2014, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com) On the same date, the University received your Authorization to Release Student Records Form for the University to disclose protected information in your student record to the Revdex.com The University processed this form and will forward a copy of its response to the Revdex.com The University referred the correspondence received on April 3, 2014, to the Office of Student Grievance Resolution to address your concerns through the formal grievance process for students In your complaint, you alleged that: · You have been misadvised and received misinformation regarding the best opportunities for you at the University In your complaint, you listed the following as the resolution you seek: · For the University to refund your full tuition cost with no penalty charges, and change the trial period for a more suitable time so you will not be penalized for withdrawing from the University By e-mail message on April 24, 2014, and April 25, 2014, Student Grievance Resolution Administrator [redacted] attempted to clarify your allegations as it is unclear from the complaint what your allegations are regarding Your participation in the process is essential and upon request, you must provide additional information so the University can adequately address your concern As of the date of this letter, you have not provided clarification to your concernTherefore, your file will be closed Should you provide additional information regarding your complaint, your file will be reopened and an investigation will resume It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process, please contact Student Grievance Resolution Administrator [redacted] ***, or at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Director of Student Grievance Resolution for Ashford University
July 16, 2014 [redacted] Dear [redacted] On July 15, 2014, Ashford University (University) received a copy of the request for additional information regarding the complaint that you filed at the RevDex.com (BBB). On June 23, 2014, the University received a copy of the original complaint that you filed at the BBB. On July 10, 2014, the University issued a response to your BBB complaint (Attachment A, July 10, 2014, University Response Letter). The concerns regarding your student account balance due and the referral of the account balance due to an external agency that you raised to the BBB on June 23, 2014 and July 15, 2014, mirrored the concerns listed in your formal grievance received January 31, 2014. The University conducted an investigation into these same concerns, and on April 7, 2014, the University issued its response to you (Attachment B, April 7, 2014, University Response Letter). On April 29, 2014, the University received your Presidential Appeal. On May 21, 2014, the University issued the response to the Presidential Appeal to you by U.S. mail (Attachment C, May 21, 2014 Presidential Appeal Determination Letter). On May 27, 2014, the University issued the response to the Presidential Appeal to you by e-mail message; password protected. On June 10, 2014, Senior Corporate Attorney Lori Trofemuk provided you with a summary of your concerns and the outcome to each of your concerns addressed through the Student Dispute Resolution Center processes (Attachment D, June 10, 2014, Summary of Concerns Email). Please note that on April 29, 2014, your student account balance due was recalled from the external collection agency, [redacted] ***, and placed back with the University’s internal Collections Department. The University received confirmation from the external collection agency that the account was closed on April 29, 2014; however, it may take thirty (30) to ninety (90) days to be removed from a student’s credit report. If the placement has not been removed from your credit report after 90 (days), please contact the University’s collection department. In addition, the University maintains that you were notified of your student account balance due prior to your account being referred to an external collection agency (Attachment B, April 7, 2014, University Response Letter). The University also maintains your account balance due is accurate (Attachment B, April 7, 2014, University Response Letter). Per University policy, in order to re-enroll in the University, you must enter into a payment plan to address your current account balance due which as of the date this response letter is $5,705.00 (Attachment E, Ledger Card). Please work with your collection specialist, John Dietrich, regarding the details of your payment plan. Furthermore, as stated in the University’s April 7, 2014, response, on June 19, 2012, you were packaged for federal financial aid for your second academic year. Your last day of attendance was on April 8, 2013. According to the 2012-2013 Federal Student Aid Handbook, students who are out of attendance over 180 days without completing the payment period will start a new payment period when he or she re-enters the University (Attachment F, Federal Student Aid Handbook, p. 5-32). Therefore, the University maintains that any future financial aid you are eligible for cannot be applied to your current student account balance due as you have been out of attendance for over 180 days. Upon re-enrollment at the University, you will enter into a new academic year and will be eligible to be packaged for a new federal financial aid award year. It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience. If you would like to discuss any questions or concerns regarding your formal grievance, please contact Student Grievance Resolution Administrator [redacted] at [redacted] or at [redacted] I wish you all the best in your future endeavors. Sincerely, [redacted] Student Grievance Resolution Administrator for Ashford University Encls. /6/ Attachment A, July 10, 2014 University Response Letter Attachment B, April 7, 2014, University Response Letter Attachment C, May 21, 2014 Presidential Appeal Determination Letter Attachment D, June 10, 2014, Summary of Concerns Email Attachment E, Ledger Card Attachment F, 2012-2013 Federal Student Aid Handbook, p. #5-32
All holds on the student’s account were removed several weeks ago and the student’s account balance is zeroThere is nothing on the student’s account that would stop him from submitting an Official Transcript Request and for the University to process through its procedures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy complaint against the University also remains the same. *** *** completely disregarded a verbal conversation where I stated to him the exact date Ashford University would receive a payment. When I notified *** *** of that date, Ashford University should have sent a contract outlining the agreement. Instead, this University turned against me. This proves over and over that Ashford University does not care about their students. You claim to care and want to assist, but yet, when a verbal agreement is made, Ashford does not respect that agreement. Rather than wanting to resolve an issue and meet me half way, at the very least, Ashford University continues to disregard any and all contact that I made and hold me back from finishing my degree. I get so many emails from you people wanting to help manage student loans. Don't worry about my student loans. Why care about that? You should care to want to help but every conversation I have ever had with Ashford is refused. If and when I am able to resolve my balance, without your acknowledgement and willingness to work with me, I completely expect my transcript to be immediately sent to me!
Regards,
*** ***
April 12, *** ** *** *** ** *** *** ** ***Dear *** ***
On March 1, 2016, Ashford University (University) received your complaint filed with the Revdex.com (Revdex.com) regarding your account balance dueOn March 28, 2016, the University responded to that complaint (Attachment A)On April 5, 2016, the University received your second complaint regarding similar concernsWithin your April 5, 2016, complaint, you stated you were unsure why the University would send you excess funds in the amount of $when your account balance due was $
Per federal student aid program guidelines, federal student aid funds may only be used to pay for a student’s costs for the period for which the funds are providedA University may use current-year funds to satisfy prior award year charges for tuition and fees, room, or board for a total of not more than $A University may not pay prior-year charges in excess of $(Attachment B)
As noted in the University’s March 28, 2016, response, on March 28, 2013, at the end of your first academic year, your account balance due in the amount of $was a result of your unsuccessfully completed SOC course (Attachment C)At the end of your second academic year, your account balance due in the amount of $was a result of your prior academic year balance for your unsuccessfully completed SOC course (Attachment C)Please note, $of your second academic year financial aid was applied to your first academic year balance, in accordance with federal student aid program guidelines
At the end of your third academic year, your account balance due in the amount of $was a result of your prior first academic year balance for SOC (Attachment C)
At the end of your fourth academic year, your account balance due in the amount of $was a result of your prior first academic year balance (Attachment C)
On March 25, 2016, the University issued you excess funds in the amount of $for your fourth academic year (Attachment C)Following issuance of the excess funds, the balance due in your fourth academic year remained the $from your first academic year balance due (Attachment C)
The investigation reveals that your account balance due in the amount of $is accurate
The University and its employees strive to provide excellent student services and an excellent learning experienceIf you have any additional questions, please feel welcome to contact me at*** *** *** *** ** ** ***
Sincerely,
*** *** **
Student Complaint, External Relations Specialist
for Ashford University
Encls/3/ Attachment A, March 28, 2016, Response
Attachment B, FSA Handbook Prior-Year Charges
Attachment C, Ledger Card
Dear Revdex.com,
On August 4, 2015, Ashford University (University) received the complaint that ***
*** *** (student) had filed with your officeIn his complaint, the student alleges that after he completed his FAFSA (Free Application for Federal Student Aid), the University told him that they had everything necessary and that he could expect a “refund” of $However, he was later informed by the University that the tax documentation he provided did not suffice, and that he needed to provide more tax information even though the tax information he provided came directly from the IRSThe student also alleges that no other school will accept the credit he earned at the University after he drops out
For the reasons above, the student would like a full refund from the University
The University investigated the student's allegationsThe results of the investigation are outlined below
FAFSA and Tax Documentation
Before starting his courses with the University, the student had applied for financial aid using the 2014-FAFSA, and was selected for verification by the federal governmentThis meant that he had to provide identifying documentation, including his amended tax return (IRS Form 1040X)This is not a process which the University decides or has control over, although we must collect the documentation before we may package a student for financial aid
The student provided this information on or around January 25,
On January 26, the University spoke with the student to inform him that we had received his form 1040X for purposes of packaging for him for financial aid, but that he had left columns B and C blankThe student said he would make the corrections and would resubmit the form
The student began his first course with the University on January 27,
On February 27, 2015, the student provided his 1040X to the University, however it again was not completed in full, and signed in the wrong places
He was informed of this, and he resubmitted it another month later on March 25, However, that submission was not completed in full either
In the meantime, the student had applied for financial aid for the new 2015-award year, using the 2015-FAFSAHe was packaged for financial aid on May 12, and approved without being selected for verification this timeHis account with the University received two discernments of financial aid on separate days, in a total amount of $12,(Attachment A)
To date, the student has not provided a properly completed 1040XThe University cannot explain why the tax form the student received from the IRS is incomplete, as the IRS would not have likely accepted an incomplete formHe is encouraged to contact the IRS or a tax professional for help with properly completing the form
Credits earned at the UniversitySince Ashford University is a regionally accredited institution, other institutions may elect to accept Ashford University creditsHowever, students should be aware that the transfer of credit is controlled by the receiving institution, and therefore cannot be guaranteed by Ashford University unless part of a valid articulation agreement or included in an articulation numbering systemOutside any formal partnership or agreement, students considering transferring to another institution have the responsibility to determine whether that institution will accept Ashford University creditsAshford University does not imply, promise, or guarantee transferability of its credits to any other institutionPlease visit www.ashford.edu/admissions/transferability.htm to find information about transfer guidelines and a current list of articulation agreements(Attachment B)
Upon paying his balance in full, the University will release transcripts to the institution of *** *** choiceThey can then determine whether his credits will be accepted
Conclusion
Because the verification process is not initiated or controlled by the University, and because the University cannot control who will accept credits earned with us, we are denying the student’s requested resolution and will not provide a refund of the charges for their coursesThe student may be confusing the two FAFSA applications he completed as being one in the same, however, as noted above they are different in award year and different in outcome
Thank you,
*** ** *** ***/ DIRECTOR OF STUDENT GRIEVANCE RESOLUTIONAshford University / Technology Changes EverythingSM////////////////////////////////////////////////////////////////////...⇄ * *** *** * *** JOIN THE CONVERSATION: ***
Here is the information you have requested:
Credits to Account:
4/30/Direct Unsubsidized Loan #1: 8,
7/29/Direct Unsubsidized Loan #2: 8,
8/8/Payment of Graduation Fee
TOTAL: $17,
Debits to Account:
Tuition MHA1,
Tuition MHA1,
Tuition MHA1,
Tuition MHA1,
Graduation Fee
TOTAL: $7,
Stipends:
5/24/5,
8/6/5,
TOTAL: $10,
To summarize, the credits ($17,502.00) minus the charges ($7,362.00) equaled a credit of $10,That credit was disbursed to the student as two equal stipendsShe received the excess funds for which she was eligible during her final academic yearThere are no remaining funds to be disbursed
Thank you,
*** ***Director of Student Grievance Resolution
Dear *** ***
On October 30, 2014, Ashford University received the complaint you filed with the Revdex.comYou alleged that you did not receive your third financial aid stipend in the amount of $8,and that you had been awarded approximately $24,in financial aidIn your
grievance, you requested the missing stipend tobe deposited into your bank accountThe results of the investigation and the University’s response to your complaint are belowThe University has received your signed Authorization to Release Student Records and will provide a copy of this letter to the Revdex.com.Regarding Your Stipend
On March 15, you were packaged for financial aid for your second academic year in your Masters of Healthcare Administration programYou received your financial aid award letter on March 15, The award letter indicated that you would be receiving two separate disbursements of $8,each.(Attachment A)Your second academic year started on April 9, and ended on October 7, 2013, when you graduatedYou were packaged for credits, or weeks of classes, because you had credits remaining in your degree requirementsOn April 17, you received a revised award letter to reflectminor changes in your upcoming course scheduleThe course schedule changes were made to ensure that you met your degree requirements for graduationThe schedule change shifted your graduation date back two weeks and shifted your second financial aid disbursement from July 23, to July 30, 2013.(Attachment B)The number of credits required for graduation and the amount of the financial aid award remained the sameOn May 15, 2013, your Student Advisor reviewed for you the financial aid disbursement procedure via emailShe explained, “The Federal Government releases Financial Aid to students at Ashford University in disbursements during their Academic YearFor the Graduate program an Academic Year is 6successfully completed coursesOne disbursement is intended for the first courses and the second will be applied to the next courses.” She went on to say, “Any remaining excess funds are released to you according to your authorization on the Student Accounts Authorization formThese funds are known asstipends.”
On May 24, 2013, your first stipend of $5,was issued to you(Attachment C)On July 11, 2013, your Student Advisor informed you that your second disbursement of financial aid was scheduled for July 30, 2013, and that excess funds are typically issued to a student seven to fourteen days following a
disbursementThis mirrored your revised financial aid award letterOn August 1, 2013, you inquired to four separate University representatives about the amount of your financial aid award and the amount of your stipendsYou were referred to your revised financial aid award letter, which reflected your total award of$17,(Attachment B)On August 8, 2013, you received your second stipend of $5,in accordance with the timeframe the University uses to issue stipends to students(Attachment C)On August 27, 2013, you wrote to your Student Advisor, “I still have not received a date of as to when I am suppose[d] to receive my last disbursement of $or soI was awarded $24,or something like that and only $17,or so was disbursed because I am nearing the completion of my courses, and I stillhave not received and answer regarding my last stipend” (sic)Your Student Advisor again reviewed your award letter with you and requested any documentation stating that you would be receiving an award of $24,You did not provide any documentationOn October 30, 2014, the University received your Revdex.com complaint alleging that you have not received your last stipendWhen the University requested documentation supporting your allegation that you were awarded additional financial aid, you provided noneBelow is an accounting of your final academic year(the same information is available in your Student Ledger Card, Attachment C):
Credits to Account:Direct Unsubsidized Loan #8,676.00Direct Unsubsidized Loan #8,676.00Payment of Graduation Fee 150.00TOTAL: $17,502.00Debits to Account:Tuition MHA1,803.00Tuition MHA1,803.00Tuition MHA1,803.00Tuition MHA1,803.00Graduation Fee 150.00TOTAL: $7,362.00Stipends:5/24/5,070.008/6/5,070.00TOTAL: $10,To summarize, the credits ($17,502.00) minus the charges ($7,362.00) equaled a credit of $10,140.00.That credit was disbursed to you as two equal stipendsYou received the excess funds for which you were eligible during your final academic yearThere are no remaining funds to be disbursedConclusion
After careful examination of your student ledger card and the correspondence regarding your financial aid, the University determined that your financial aid was correctly applied and stipends were correctly distributedIt is always the intention of Ashford University and its employees to provide excellent student services and a superior learning experienceIf you would like to discuss any questions or concerns about the process orthe outcome of your grievance, please contact me at *** *** *** ***, or at ***
Sincerely,
*** ** *** **Student Grievance Resolution Administratorfor Ashford University
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If I only received $10,or so in school money, why was $17,added to my student loans. Listen do not play with me because I am not the one. Give me my money.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ashford gave me the wrong information therefore I feel like that should be responsible for paying half of my balance if not the whole thingI was given the wrong information when I graduatedI paid over before I graduated because that's what the fin aid staff told meFurthermore I called Ashford to a copy of my official transcript and they would not give it to me but according to their reply back in they agreed to give me one
Regards,*** ***
I cannot believe that my financial aid still has not come through and I have been flagged for filing head of household when I have done so for two years in a row when the IRS clearly says that I am in the right to file Head of HouseholdWhen I brought this to the financial aid department's attention they tell me that I have to physically send in the documentation where it says thisIf you are running a school, isn't this something that you should just have on handLike, shouldn't you just have the IRS rules laying around if this is your business.Then they tell me either that or amend my tax returnBut my tax return is correctWhy would I amend it because you all said so? I called up the governmental Federal Student Aid office and they said that if there was something wrong with my tax return my application would have gotten rejected from the beginning.Crazy and unrealSo......unprofessionalI have never had such a nightmare of an experience at any other school and I am still in my first class that does not count towards anythingIts just their mandatory class that they make people takeWell, it will be the first and the lastBecause I am done with Ashford University
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Ashford University employees are not be truthful about what, *** *** was my student advisor way before *** ***When I first inquired about they said had criminal justice I go to sign up for class and there s no criminal justice so I sign up for early childhood education a few months later I'm surfing the web an ad pops saying Ashford University has criminal justice so I contact my advisor he changes my major to Criminal Justice then without any notice the university dropped meAnd then I'm back in Early Childhood Education, *** never did his job as advisor he didn't advise as a student advisor shouldI sent many emails to different faculty members at the university some answered in timely some didn't answer at allI truly don't trust any investigation conduct by anyone who works for the university ,they not going to admit that the university is at fault There is nothing about *** in the investigation so called results , they one put everything from *** *** so I assume *** no longer works there The action of the university is rambunctious and unfortunately students are being victimized by universities all overI will not settle for less and that's what I received from Ashford University
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed Ashford University's refusal to accept responsibility for its wrongdoing I was assured upon admission that I was being led down the right path to where I wanted to go I made it clear what I wanted to do with my degree upon graduation I was told, even after switching majors, that the program I enrolled in would get me there I did not believe I had any reason to doubt my admissions counselor or academic advisers I was made clear to them why I was enrolling in/switching to a different program I did express orally that I would not get to where I wanted when I switched and when I withdrew and there was no denial that what I was saying was true
I am still requesting the same resolution as listed in my original complaint so that I can complete my existing educational path
Regards,
*** ***
Dear Mr***,
Based on a review of your rebuttal, the University
determined that you did not present any new information that requires further
investigation or responseHowever, as a gesture of good will, the University will
credit your student account balance due in the amount $177.90, bringing your
balance due to zeroPlease allow two to four weeks for the adjustment to
reflect on your student account
Sincerely,
*** *** MPsy.
/ Student Dispute Resolution
Facilitator III
for Ashford University / Defining the modern college
experienceSM
///////////////////////////////////////////////////////////////////////////
P / 866.974.5700 X /
*** F /
I wanted to make sure that you aware that I am not trying to collect a debt from Ashford University and since I was not a student and did not attend classes there, I am confused why I need to fill out this form for release of my informationAlso, since the last letter to you, I have blocked them
from emailing me and made sure that I am on the no call list, to try to stop the persistent phone calls, emails, etcPlease let me know if this form is still necessaryThe only remediation I am asking for, is to not be contacted by any of their representatives any moreAside from that I want it to be marked in their files that I am not a student, nor will I be a student in the futureThere is no debt involvedThank you