Ashford University LLC

May 22, [redacted] Dear [redacted] On April 30, Ashford University (University) received a copy of your complaint filed at the Revdex.com (Revdex.com) The University referred the complaint to the Office of Student Grievance Resolution to address your concerns through the formal grievance processIn your complaint, you allege the following: “I started classes here in August of I signed up for financial Aide [sic] and now they keep calling me and emailing me saying that I owe them money because I withdrew from my classesHowever I called them a couple of months ago and told them that I had a daughter that started having seizures and I was back and forth to the dr with her and also I had a son that had two surgeries in a month time frameThe guy that I spoke with was very rude his name was [redacted] He would not let me speak with a supervisor and he hung up on meI also explained that I am a single mother of and can not [sic] afford to play 6,000.” The University conducted an investigation of your concernsThe following information details the findings of the investigation Federal Student Aid Verification Per the University’s Academic Catalog, the federal government requires colleges and universities to verify, or confirm, the data reported by students and their parent(s) on the Free Application for Federal Student Aid (FAFSA)The verification process ensures that eligible students receive all the financial aid to which they are entitled and prevents ineligible students from receiving financial aid to which they are not entitledA subset of financial aid applications are randomly selected by the US Department of Education for verification (Attachment A) If a student is selected for verification, the Financial Aid Office notifies the student of required documentationThe student (and parents(s) of dependent students), are required to provide appropriate and legible supporting documents to the Financial Aid OfficeDepending on the category selected, one or more of the following documents may be requested: Verification Worksheet; IRS Tax Return Transcript or use of IRS Data Retrieval Process; Documentation of Supplemental Nutrition Assistance Program (SNAP), if applicable; Documentation of child support paid, if applicable; Documentation of other untaxed income, if applicable; Verification of high school completion (or equivalent), if applicable; and Identity and Statement of Educational Purpose, if applicable (Attachment A) Please note that additional documents may be requested at the Financial Aid Office’s discretionParticipation in the verification process is not optional (Attachment A) On August 11, you completed and submitted your 2014-FAFSA On September 9, you began your first course in your Associate of Arts in Early Childhood Education degree program, EXP Between September 10, and November 13, the University’s Financial Services department notified you by telephone and e-mail message that your W-2’s and the Verification of Household Resources Independent Worksheet were needed in order for you to be packaged for financial aid funds for your first academic year On October 22, Financial Services Re-entry Specialist [redacted] told you that you could not be packaged for financial aid funds until your W-2’s and the Verification of Household Resources Independent Worksheet were submittedIn the same conversation, you asked [redacted] if you would owe an out of pocket expense for tuition and fees incurred and [redacted] told you that the University was trying to collect the documents from you so you would not owe an out of pocket expense On November 20, a University Financial Services Advisor notified you that your Verification of Household Resources Independent Worksheet that you submitted was missing your signatureYou were advised to sign and resubmit the document On December 2, Financial Services Advisor [redacted] notified you that the Verification of Household Resources Independent Worksheet was completed incorrectly and it was still needed in order for you to be packaged for financial aid funds [redacted] also told you that your W-2’s were still needed and that once you obtained the documentation you could send them directly to him for processingOn December 8, the University‘s Financial Aid Office approved your W-2’s Between December 11, and March 5, the University’s Financial Aid Office continued their efforts to contact you by telephone and e-mail message to retrieve the Verification of Household Resources Independent Worksheet from you in order for you to be packaged for financial aid funds for your first academic year On March 7, you were administratively withdrawn from the University for failure to meet the attendance requirements The investigation did not reveal that you submitted the Verification of Household Resources Independent WorksheetTherefore, you were not packaged for financial aid funds for your first academic yearAs you were not packaged for financial aid funds for your first academic year, you incurred an out of pocket expense for tuition and fees in the amount of $(Attachment B) Name of Course Dates of Course Cost of Course EXP 9/9/– 10/13/ $ PSY 10/14/– 11/17/ $ ENG 11/18/– 12/22/ $ ENG 1/6/– 2/9/ $ INF 2/3/– 3/9/ $ Total Cost of Tuition and Fees: $ Personal Hardships Students at the University who are experiencing a medical hardship have the option to request an Academic Leave from their courses (Attachment B)In the case where a medical hardship takes place during the course(s), students may submit a Tuition Credit Request (TCR) to receive credit for the cost of the course(s) (Attachment C)In the case of a TCR, the hardship must have unexpectedly occurred during the course and directly impacted the student’s ability to continue in the course or program during the timeframe in which the course occurred (Attachment C) Between September 9, and February 19, you successfully completed two (2) courses and unsuccessfully completed three (3) courses in your fist academic year During this time, from November 18, to December 22, you unsuccessfully completed your first attempt at ENG with an earned grade of “F.” On December 31, Student Advisor [redacted] notified you of your unsuccessful grade in your ENG course On January 1, [redacted] asked you about your most recent course gradeIn the same message, [redacted] advised you that if you received an unsuccessful grade due to an unexpected life circumstance and/or family emergency to contact her to discuss possible optionsOn the same day, you responded to [redacted] and told her that you were experiencing several family issues with your childrenOn January 5, [redacted] left you a voicemail message and sent you an e-mail message that notified you that she had been out of the officeOn the same day, you told [redacted] that that you had been trying to reach her about your previous ENG course and the paymentOn January 7, [redacted] notified you that she wanted your specific weekly availability to set up a telephone appointment [redacted] attempted to reach you by telephone that same day and left you a voicemail message On January 6, you began your second attempt at ENG On January 23, [redacted] issued you an attendance warning notification as you had not met the University’s attendance requirementsOn January 26, Readiness Advisor [redacted] notified you that if you did not post attendance in your course by January 31, you would be withdrawn due to the University’s attendance policyIn the same e-mail message, [redacted] asked you if you needed to request a break for your courses The following day, on January 27, 2015, you told [redacted] that you wanted to withdraw from your second attempt at ENG [redacted] advised you of the 50% course charge as you had posted attendance in week two (2) of the course and she told you to stop posting attendance in the course [redacted] additionally advised you of the third consecutive unsuccessful grade policy [redacted] also sent you the steps to take to complete the Tuition Credit Request form in your Student PortalOn the same day, you told [redacted] that you had difficulty access the Tuition Credit Request Form On January 28, you submitted an Academic Leave Request and it was approved on the following dayOn January 31, you were withdrawn from your course and earned a grade of “W.” On February 2, [redacted] told you to try a different internet browser to access the Tuition Credit Request formOn the following day, [redacted] asked you if you were able to access the formOn the same day, you told [redacted] that you were trying to submit the form but the form required documentationOn February 4, [redacted] told you that supporting documentation would be beneficial for consideration of your Tuition Credit Request On February 3, you began your INF courseOn February 19, you told [redacted] that you were having difficulty and may need to withdraw from your courseOn February 23, you asked if you could change to a different courseOn February 26, [redacted] advised you that INF was required for all degree programs On March 3, you told [redacted] that you wanted to change your degree programOn the same day, [redacted] advised you of the steps to change your degree program and she also told you that three (3) consecutive unsuccessful grades will result in dismissal from the University On March 7, [redacted] notified you that you were withdrawn from the University due to not meeting the University’s attendance policy Your last day of recorded attendance at the University was February 19, The investigation did not reveal that the University received a Tuition Credit Request form or documentation of your personal hardship during your enrollment Dismissal Per University policy, students who earn three consecutive unsuccessful grades at the University will be academically dismissedUnsuccessful final grades include the following: F, W, WF, or in an Introductory, General Education Competency, or General Education Capstone course, D+, D, or D- (Attachment D) On March 11, the University Registrar notified you that you had been dismissed from the University due to three (3) consecutive unsuccessful grades On March 17, you asked [redacted] if you could change your degree programOn the same day, [redacted] told you that you had been dismissed from the University The investigation revealed that you were dismissed from the University in accordance with University policy Conclusion Based on the above noted facts, the University will credit your student account balance due in the amount of $3470, which represents the cost of tuition and fees associated with your attempts at ENG and INF This will reduce your student account balance due to $2790, which you are responsible for setting up a repayment arrangement for It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact me at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Student Grievance Resolution Administrator for Ashford University Encls/5/ Attachment A, Financial Aid Verification Attachment B, Ledger Card Attachment C, Tuition Credit Request Attachment D, Dismissal Attachment E, Presidential Appeal Policy *Attached and in the 2014-Academic Catalog you will find information about the Presidential Appeal Policy

August 18, auto" class="MsoNormalCxSpFirst"> [redacted] Re: Revdex.com Complaint Number [redacted] Dear [redacted] On July 13, 2015, Ashford University (University) received the complaint you submitted to the Revdex.com (Revdex.com) and referred your complaint to the Office of Student Grievance Resolution for investigationOn that same date, the University received and later approved your Authorization to Release Student Records Form, as required by the Federal Education Rights and Privacy Act (FERPA), and will provide the Revdex.com a copy of this letter In your complaint, you alleged the following: · That the University awarded and disbursed federal financial aid student loans to your student account without your authorization; · That Admissions Counselor [redacted] told you federal financial aid Pell Grant funds would cover the full cost of your tuition and fees at the University and that the cost of tuition at the University was approximately $per course In your complaint, you stated the following as the resolution you seek: · For the University to credit your student account balance due in the amount of $1, The University conducted an investigation of your concernsThe following details the findings of the investigation and addresses your concerns and resolution request Allegations regarding federal financial aid student loans and the cost of tuition In your complaint, you alleged that the University awarded and disbursed federal financial aid student loans to your student account without your authorization; that Admissions Counselor [redacted] told you federal financial aid Pell Grant funds would cover the full cost of your tuition and fees at the University and that the cost of tuition at the University was approximately $per course On September 14, 2010, you completed, electronically signed and submitted the University’s online application for admissionIn signing this agreement, you acknowledged that you had read, understood and agreed with the contents of the online application for admission and the contents of the University Academic Catalog (University Catalog)In the Student Finance Agreement section of the online application for admission, you indicated your primary payment option as Financial Aid Plan and your secondary payment option as Cash PlanIn the Statement of Fees section of the online application, you were advised that the tuition per credit at the University was $(Attachment A, Online Application and Acknowledgment) The University is committed to the idea that no one should be denied an education because of financial needThe University will provide assistance to all students and families who are eligible for financial aidIn general, financial aid is provided in the form of scholarships, grants, and loans (Attachment B, Financial Aid Policy) Students who attend the University using the online format receive financial aid on a non-term based scheduleAt the University, non-term based programs have an academic year that is not defined by the calendar yearInstead, the academic year is specific to each student, and the academic year for an undergraduate completes when the student successfully completes eight (8) courses totaling twenty-four (24) units within forty (40) weeks of instructional time (Attachment C, Financial Aid Specific to Online Undergraduate Student Policy) There are two payment periods in each academic yearUnder the non-term based system, students should receive their first financial aid disbursement on or after the start of their first courseAfter students earn twelve (12) credits and begin their fifth course, they are eligible to receive their second disbursement of financial aidThe student must complete four (4) courses successfully and begin the fifth course before they become eligible to receive their second disbursement (Attachment C, Financial Aid Specific to Online Undergraduate Student Policy)Unsuccessfully completed or dropped courses may influence the overall cost of attendance Students whose last date of attendance (LDA) for a class or semester, as outlined in the attached chart, is during the indicated week will receive the tuition credit indicatedTuition refunds/credits are based upon class or semester length as outlined in the attached chart (Attachment D, Institutional Tuition Refund Policy) During your attendance from September 21, 2010, to November 15, 2010, you successfully completed one (1) course and dropped one (1) course during the third week of attendance (Attachment E, Degree Progress Report)Tuition and fees posted to your student account in the total amount of $3,597, and federal financial aid disbursed to your student account as follows: Pell Grant funds in the amount of $2,and a subsidized loan in the amount of $1,(Attachment F, Ledger Card) On or about November 22, 2010, per your request, you were withdrawn from your degree program at the UniversityThe Financial Aid Office is required to perform a Return of Title IV Funds calculation when a Title IV recipient withdraws from his or her program (Attachment G, Return of Title IV Funds)On January 8, 2011, the University completed its Return of Tile IV Funds calculation and determined that you had not earned federal financial aid funds in the total amount $2,On January 28, 2011, federal financial aid funds were returned to the Federal Student Aid Program as follows: Pell Grant funds in the amount of $1,and subsidized loan funds in the amount of $1,As of that date, your student account balance due at the University has been $1,(Attachment F, Ledger Card) Conclusion Based on the above information, as student loans are a form of federal financial aid and your online application indicated your desire to be packaged for federal financial aid, and as there is no information to show that you declined student loans prior to the University having awarded your financial aid, the University denies your allegation that it awarded student loans without your authorization Based on the University’s investigation into your concerns regarding Mr [redacted] , there is no information to show that [redacted] told you federal financial aid Pell Grant funds would cover the full cost of your tuition at the University or that the cost of tuition at the University was approximately $per courseThe University maintains that you were advised at enrollment and before your first date of attendance that federal financial aid is provided in the form of scholarships, grants, and loans, and that the cost of tuition per credit was $ It is always the intention of Ashford University and its employees to provide excellent student servicesAs you indicated that you were not satisfied with the services offered by the University during your enrollment, the University will credit your student account balance due in the amount of $1,as a gesture of good willPlease allow two to four weeks for this adjustment to reflect on your student account If you would like to discuss the outcome of your complaint with me directly, please feel welcome to contact me at [redacted] Sincerely, [redacted] Student Conflict Advising Manager for Ashford University Encls/7/ Attachment A, Online Application and Acknowledgment Attachment B, Financial Aid Policy Attachment C, Financial Aid Specific to Online Undergraduate Student Policy Attachment D, Institutional Tuition Refund Policy Attachment E, Degree Progress Report Attachment F, Ledger Card Attachment G, Return of Title IV Funds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This response from Ashford University is completely irresponsible and is simply not truthfulAshford University has made irrational and untruthful claims & I have documentation to support my claimsMy evidence was sent to me from Ashford University staffThe truth is that [redacted] is a liar and so is [redacted] who have provided very little evidence to support their premise that this was not a "Fraudulent Charge." It is a "Fraudulent Charge." From August to as recently as March I have made at least ten attempts to resolve this debt with the Ashford Universities collections departmentThey're dishonest in their response and we feel this complaint needs to be escalated to the proper authorities to see that the guilty parties be held accountable We feel that [redacted] is responsible for most if not all of this messWe reached out to him previous to re enrolling to Ashford University in August to discuss a range of issues that he simply overlooked because he is incompetentWe also feel that [redacted] should be held accountable for all of the dishonest statements made by his staff as well as all miscommunication's and lies surrounding this matterPlease adviseWe have tried to speak to several key people at Ashford University, but to be honest they're impossible to talk to as a result of their irrational bravado demeanor & ridiculous posturing regarding serious matters They have lied and will continue to lieTheir response addresses nothing and they cannot be spoken to because of foul behavior and extremist customer service tacticsI have tried at least ten times to resolve this through the proper channels, but [redacted] has continuously blocked any attempts to resolve this matter properly and I can prove itWe are asking that [redacted] be removed from this case or account and that he be replaced with someone with the proper communication abilities moving forwardWe are requesting that [redacted] and all staff at Ashford University who continue to make allegation against me be held accountableWe would also like to advise [redacted] that [redacted] has yet to send us any paper evidence of his claim that we owe Ashford University anything regarding this "Fraudulent" accountPlease advise how the University would like to handle this complaint and resolve the matter in a prompt and very professional matter] Regards, [redacted]

The University has reviewed the student's account, and she may now request her official transcriptsWe apologize for the inconvenience [redacted] / DIRECTOR OF STUDENT GRIEVANCE RESOLUTIONAshford University / Technology Changes EverythingSM////////////////////////////////////////////////////////////////////...⇄ / [redacted] F / [redacted] JOIN THE CONVERSATION: [redacted]

March 17, [redacted] Dear [redacted] On March 8, 2016, Ashford University (University) received your complaint filed with the Revdex.com (Revdex.com)Your Revdex.com complaint received on March 8, 2016, mirrors the Revdex.com complaint received on June 2, On June 20, 2014, the University responded to your complaint providing you a detailed breakdown of your account balance due (Attachment A)In addition, the University stated that upon your request, one (1) official copy of your transcript would be released to you (Attachment A) Following receipt of your March 8, 2016, complaint, I emailed you on March 10, 2016, and March 14, 2015, to request the address you would like one (1) copy of your official transcript to be sentTo date, the University has not received a response Upon receipt of your response regarding the appropriate address, the University will send one (1) official copy of your transcript to that address If you have any additional questions, please feel welcome to contact me at [redacted] Sincerely, [redacted] Student Complaint, External Relations Specialist for Ashford University

Hello [redacted] The concerns that you raise in this 2nd rejection of our response mirror the concerns in your original complaintAs previousely stated, the University conducted a thorough investigation into these same concerns, and as noted above, the University issued its response addressing your concernsOur position on these concerns remains the same Therefore, we will not be able to grant your resolution request to refund your financial aid to the federal government or to assist you in paying for an alternative degree program Thank you, [redacted] Director of Student Grievance Resolution for Ashford University

April 28, normal> [redacted] Dear [redacted] On March 22, 2016, Ashford University (University) received Revdex.com Complaint # [redacted] In that complaint, you alleged that: · You received a grade of “F” in course BUS 644, term 6_1547, due to a allegation from your instructor that you had plagiarized part of your final assignment In your complaint, you listed the following as the resolution you seek: · For the University to refund your student account the total tuition and fees cost of BUS 644, term 6_ The University conducted an investigation of your concernThe following information details the findings of the investigation and addresses your resolution request Allegation regarding plagiarism in course BUS 644, term 6_ On January 13, 2015, you completed, electronically signed and submitted the University's online application for admission into the Master of Arts in Business administration degree program (Attachment A)In signing this agreement, you acknowledged that you had read, understood and agreed with the contents of the online application for admission and the contents of the University Academic Catalog (University Catalog) The Academic Integrity Policy indicates the following regarding plagiarism: Plagiarizing denies the student the powerful opportunity to develop as an ethical and conscientious human beingRepresenting the words or ideas of another as one’s own in any academic exerciseThis definition includes draft assignments that are submitted and graded as a part of the curriculumPlagiarism occurs when a student deliberately uses the ideas, language, or other material (that is not common knowledge) without acknowledging the original sourceThe use of materials, including printed or online texts, as well as the work of others, can be considered plagiarism when presented as one’s own work (Attachment B) On November 17, 2015, you began course BUS 644, term 6_On January 11, 2016, your instructor submitted your grade to the University, which indicated an earned grade of “F” Per the University’s Grade Appeal Policy, upon receipt this Revdex.com Complaint, the Office of Academic Integrity was asked to review the grading by the instructor to determine whether the “instructor was incorrect with respect to an objective fact within the discipline and this error affected the student’s final grade” (Attachment C) According to the review conducted by the Academic Integrity Administrator, the final assignment you submitted in BUS 644, 6_1547, substantially matches the content an assignment you had submitted during a previous course, BUS 640, 6_Also, a comparison of that final assignment against other coursework previously submitted by you or other students found an 86% match of coursework contentThe review also found that your final assignment substantially matches coursework available for purchase online at [redacted] Based on the above, your instructor acted within his discretion when he graded your final assignment a zero due to plagiarism Conclusion Based on the above, the University denies your resolution request It is always the intention of Ashford University to provide excellent student servicesIf you have any questions regarding the outcome of your formal grievance, please contact me directly at [redacted] Sincerely, [redacted] Associate Director, Student Dispute Resolution for Ashford University Encls/3/ Attachment A Online Application for Admission Attachment B Academic Integrity Policy Attachment C Grade Appeal Policy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Good Morning:I am not satisfied with the decision because that is not how everything happened When I tried to take the class that got me in this situation I was told that my account had been closed out After I lost my child I tried numerous times to get back into class, but a rude man told me there was nothing that I could do because I could not download a form that I could only read in my email When I went to contact him back I was told that he was no longer in charge and that my account had been turned over to collections I had six months left to get my degree, but due to the fact that I had technical issues and lost a child I am being told that I can no longer attend and no one willing to help me out[redacted] Regards, [redacted] ***

class="MsoNormalCxSpMiddle">June 3, [redacted] Dear Ms***, On May 15, 2014, Ashford University (University) received a copy of your complaint filed at the Revdex.com In that complaint, you alleged that: · At the time of your enrollment at the University in 2011, you submitted all required financial aid documents, however, you were not notified of the financial aid you were awarded · You did not receive an invoice regarding an account balance due and your enrollment was not placed on hold for failure to set up a payment plan for your account balance due In your complaint, you listed the following as the resolution you seek: · For the University to provide you with a detailed invoice reflecting the amount you owe · For the University to place the financial aid loan funds you were approved for on your student account The following information details the findings of the University’s investigation Regarding your Financial Aid The 2011-University Academic Catalog states the following regarding verification: Verification is the confirmation through documentation of the information provided on a student’s Free Application for Federal Student Aid (FAFSA)The federal government routinely requires colleges and universities to verify, or confirm, the data reported by students and their parent(s) on the FAFSA Approximately percent of financial aid applications submitted nationwide are randomly selected by the U.SDepartment of Education, and Ashford University verifies all applicants the U.SDepartment of Education selects for verificationThe student (and if designated as a dependent student, the student’s parent or parents), will be required to provide appropriate and legible supporting documents to the Ashford University Financial Aid Office (Attachment A, Verification for Federal Student Aid Eligibility Policy) On December 12, 2011, University representative [redacted] left you a voicemail message regarding the missing verification documents you were required to submit to package your financial aid for your first academic year On December 27, 2011, a University representative left you a voicemail message regarding the missing verification documents you were required to submit to package your financial aid for your first academic year On January 9, 2012, and January 26, 2012, University representative [redacted] left you a voicemail message regarding the missing verification documents you were required to submit to package your financial aid for your first academic year By e-mail message on January 26, 2012, University representative [redacted] advised you that you had been selected for verification for the 2011-financial aid award year, and that you were required to submit documents in order to be packaged The documents required included the 2011-Dependent Verification Worksheet, a copy of your taxes, and a copy of your parents’ taxesOn the same day, Ms [redacted] called you and left you a voicemail messageBy e-mail message on January 27, 2012, Ms [redacted] advised you regarding the documents you were required to submit to the University to be packaged for financial aid for your first academic year On January 30, 2012, the University placed a “packaging failure” hold on your student account as you had not yet been packaged for financial aid The hold unscheduled your future courses By e-mail message on January 30, 2012, Ms [redacted] advised you that you were required to submit the documents to be packaged for financial aid for your first academic year On February 10, 2012,and February 23, 2012, the Financial Aid Office called you and left you a voicemail message regarding the documents you were required to submit to be packaged for financial aid your first academic year On February 29, 2012, you were administratively withdrawn from the University as the January 30, 2012, “packaging failure” hold had prevented you from continuing your courses at the University and therefore you were out of attendance for more than fourteen (14) days (Attachment B, Attendance Policy) Based on the above noted facts, the University maintains you were not packaged for financial aid for your first academic year as the University did not receive the required verification documents to package your financial aid Regarding your Student Account Balance Due In the University’s online application for admission to the Associate of Arts in Business degree program, you signed the Student Finance Agreement on November 15, The Student Finance Agreement states that you understand that failure to comply with your Student Finance Agreement may result in unscheduling of future courses, administrative withdrawal, late fees, or possible referral to a collection agency (Attachment C, November 15, 2011, Student Finance Agreement) From November 22, 2011, to February 13, 2012, you successfully completed two (2) courses in your first academic year, EXP and PSY During this time, tuition and fees posted to your student account in the total amount of $(Attachment D, Ledger Card) Below is a breakdown of charges to your student account: · Tuition for two (2) courses: · Course Digital Material (CDM) fee for PSY 202: $ · Technology fee: $ · Total account balance due: $(Attachment D, Ledger Card) Collections attempts made Our records show that from March 13, 2012, to November 16, 2012, the Collections Department attempted to contact you on at least seven (7) occasions regarding your student account balance due and the need to make repayment arrangements The following details the attempts to contact you: · By e-mail message on March 13, 2012, Collections Specialist [redacted] - [redacted] advised you that you had an outstanding balance due and notified you that the failure to make repayment arrangements within fifteen (15) days may result in late fees; · By e-mail message on April 12, 2012, Ms [redacted] - [redacted] advised you that you had an outstanding balance due and notified you that the failure to make repayment arrangements within fifteen (15) days may result in late fees; · On April 12, 2012, Ms [redacted] - [redacted] called you and left you a voicemail message; · On May 12, 2012, Ms [redacted] - [redacted] called you and left you a voicemail message; · On August 12, 2012, Ms [redacted] - [redacted] called you and left you a voicemail message; · By e-mail message on September 24, 2012, Ms [redacted] - [redacted] advised you that you had an outstanding account balance due and notified you that the failure to make repayment arrangements within five (5) days may result in your account being sent to a collection agency; · On September 29, 2012, Ms [redacted] - [redacted] called you and left you a voicemail message; On November 16, 2012, your student account balance due in the amount of $was referred to an external collections agency, [redacted] & *** Based upon the above, you were advised of your student account balance due and the University policy was followed regarding the referral of your student account balance due to the external collections agency Conclusion The University maintains that as you did not submit the requested verification documents required to package you for your financial aid loans for your first academic year, you were not packaged for financial aid loans for your first academic year The University denies your allegation that you were not notified of your student account balance due and maintains University Collections policy was followed The University denies that your student account was not placed on hold, as a “packaging failure” hold was placed on your student account on January 30, The University therefore denies your resolution requests It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact me at (866) 974-ext2206, or at [email protected][redacted] I wish you all the best in your future endeavors Sincerely, [redacted] ***, JD Student Grievance Resolution Administrator for Ashford University Encls/5/ Attachment A, Verification Policy Attachment B, Attendance Policy Attachment C, November 15, 2011, Student Finance Agreement Attachment D, Ledger Card Attachment E, Grievance Procedure and Presidential Appeal Policy *Attached and in the 2013-Academic Catalog you will find information about the Presidential Appeal Policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.-------- Original Message --------Subject: Re: Your Revdex.com ComplaintFrom: [redacted] < [redacted] To: [redacted] < [redacted] CC:My academic advisor was changed several times , my admission counselor was okayIt was academic advisors they didn't advise me at all , First couple weeks in Early Childhood Education was okay, then I want to change my major to Criminal Justice one academic advisor [redacted] he changed then the university dropped me that's why I stopped attending the first time.2.) The mis guidance was when I first inquired about the courses I was told they offer criminal justice and then they don't I never received a timely reply from any representatives from the school unless it was about financial aidTrying to Contact an instructor even worse , you may not get a reply at allThis was an unfortunate event for me and I would never make that mistake again Then I get [redacted] as advisor even worst no guidance at all or then they had me between two majors , totally messed up my plans and I wasted a lot of time that I'm set back an entire year

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAshford University refuses to acknowledge my payment arrangement made and turned me over before that agreed upon date Regards, [redacted] ***

class="MsoNormalCxSpMiddle">April 28, [redacted] Dear [redacted] , On April 23, 2014, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com) The University referred the correspondence received on April 23, 2014, to the Office of Student Grievance Resolution to address your concerns through the formal grievance process In your complaint, you alleged that: · The University continued to contact you after you decided you were not interested in pursuing a degree at the University In your complaint, you listed the following as the resolution you seek: · For the University to cease contacting you Per University policy, when an individual requests no further contact from the University, the individual’s contact information is placed in the University’s Student No Further Contact databasePlease note that on April 28, 2014, the University placed your contact information in its Student No Further Contact database The University apologizes for any inconvenience this may have caused you As stated above, the University has taken steps to ensure that no further contact occurs It is always the intention of Ashford University and its employees to provide excellent services and an excellent learning experience Please note that this response to your grievance represents a collaborative process that aligns with the description in the current Academic Catalog If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact Student Grievance Resolution Administrator [redacted] at [redacted] *** or at [email protected][redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Student Grievance Resolution Administrator for Ashford University

July 25, "Arial Narrow", sans-serif"> [redacted] Dear [redacted] On July 7, 2016, Ashford University (University) received Revdex.com Complaint # [redacted] In that complaint, you alleged that: · You “do not understand how your my bill was calculated, the amounts in which I was charged, and how much financial aid actually paid.” · The University is denying your re-entry due to your account balance due In your complaint, you listed the following as the resolution you seek: · For the University to credit your student account the amount of $and release your official transcripts The University conducted an investigation of your concernThe following information details the findings of the investigation and addresses your resolution request On February 5, 2013, you completed, electronically signed and submitted the University's online application for admission into the Bachelor of Arts in Health Informatics degree program (Attachment A)In signing this agreement, you acknowledged that you had read, understood and agreed with the contents of the online application for admission and the contents of the University Academic Catalog (University Catalog) Allegation regarding financial aid processing and student account The University’s Terms of Billing and Payment Policy states the following: Tuition and fees are billed on a financial aid payment period basis, regardless of payment optionFor online undergraduate programs, a payment period is a minimum of weeks of instructional time and successfully earned creditsThis is typically four courses taken sequentially during the payment periodFor online graduate programs, a payment period is a minimum of weeks of instructional time and successfully earned creditsThis is typically three courses taken sequentially during the payment periodClinton Campus payment periods align with enrollment termsTuition and fees that are associated with future courses are subject to change Tuition is due according to the terms and conditions of a student’s selected Payment OptionSee the section on Payment Options for more information Ashford University reserves the right to cancel the registration of any student whose account is delinquentDiplomas or certificates will be withheld, graduation participation will be delayed, and transcript of credits will not be forwarded to another institution or potential employer until all accounts with Ashford University are paid in full Students who attend the University using the online format receive financial aid on a non-term based scheduleAt the University, non-term based programs have an academic year that is not defined by the calendar yearInstead, the academic year is specific to each student, and the academic year for an undergraduate student is defined as when the student successfully completes eight (8) courses totaling twenty-four (24) units within forty (40) weeks of instructional time (Attachment D) There are two payment periods in each academic yearUnder the non-term based system, students should receive their first financial aid disbursement on or after the start of their first courseAfter students earn twelve (12) credits and begin their fifth course, they are eligible to receive their second disbursement of financial aidThe student must complete four (4) courses successfully and begin the fifth course before they become eligible to receive their second disbursement (Attachment D)Competency courses that are not completed successfully must be repeated and may impact the overall cost of attendanceIn short, the overall cost of attendance may increase as more course attempts are needed to successfully complete eight (8) courses to finish the academic year Academic Year One From February 12, 2013, to August 5, 2013, you successfully completed four (4) out of five (5) attempted courses and were billed tuition and fees for the first four courses of your first academic year in the total amount of $(Attachment C) On May and May 28, 2013, financial aid was disbursed to your student account in the total amount of $7,526, bringing your student account balance to a credit in the amount of $2,(Attachment C) On June 4, 2013, per Federal Student Aid guidelines, a credit balance stipend was issued directly to you in the amount of $846.77, bringing your student account balance to a credit in the amount of $1,(Attachment C) On June 4, 2013, you were billed for the fifth course of your first payment period, ANT 101, Introduction to Anthropology in the total amount of $(Attachment C), bringing your student account balance to $ On June 20, 2013, a Federal Supplement Educational Opportunity Grant was disbursed to your student account in the total amount of $300, bringing your student account balance to a credit in the amount of $(Attachment C) On June 28, 2013, per Federal Student Aid guidelines, a credit balance stipend was issued directly to you in the amount of $242.98, bringing your student account balance to zero (Attachment C) From August 6, 2013, to December 23, 2013, you successfully completed four (4) courses and were billed tuition and fees in the total amount of $(Attachment C) On August 27, 2013, financial aid was disbursed to your student account in the total amount of $7,825, bringing your student account balance to a credit in the amount of $2,(Attachment C) On September 4, 2013, per Federal Student Aid guidelines, a credit balance stipend was issued directly to you in the amount of $2300.96, bringing your student account balance to zero (Attachment C) Academic Year Two From January 7, 2014, to May 26, 2014, you successfully completed four (4) courses and were billed tuition and fees for the first four courses of your second academic year in the total amount of $(Attachment C) On January 28, 2014, financial aid was disbursed to your student account in the total amount of $5194, bringing your student account balance to $(Attachment C) From May 27, 2014, to February 2, 2015, you successfully completed four (4) out of six (6) attempted courses On May 27, 2014, you were billed tuition and fees for the first three courses of your second academic year in the total amount of $(Attachment C) bringing your student account balance to $ On June 17, 2014, financial aid was disbursed to your student account in the total amount of $8059, bringing your student account balance to a credit in the amount of $(Attachment C) On June 24, 2014, per Federal Student Aid guidelines, a credit balance stipend was issued directly to you in the amount of $1856.96, bringing your student account balance to a credit of $(Attachment C) On July 8, 2014, you were unregistered and received credit in the amount of $for MAT 222, bringing your student account balance to a credit in the amount of $2, On July 15, 2014, you were billed tuition and fees for the next three courses of your second academic year in the total amount of $3930, bringing your account balance to $(Attachment C) On September 22, 2014, you were unregistered for HCA 401, bringing your student account balance to a credit in the amount of $ On September 23, 2014, you were charged tuition and fees for HIM in the total amount of $1310, bringing your student account balance to $ From November 18, through December 16, 2014, you were charged tuition and fees for INF 231, in the amount of $ On November 20, 2014, you made an online bookstore purchase in the amount of $ As of December 16, 2014, your total student account balance was $ Academic Year Three From February 3, 2015, to August 10, 2015, you successfully completed two (2) out of three (3) attempted courses On February 3, 2015, you were billed tuition and fees for the first four courses of your third academic year in the total amount of $(Attachment C) On February and 24, 2015, financial aid was disbursed to your student account in the total amount of $bringing your student account balance to a credit of $(Attachment C) On March 3, 2015, per Federal Student Aid guidelines, a credit balance stipend was issued directly to you in the amount of $3585.63, bringing your student account balance to $(Attachment C) On July 20, 2015, an R2TCalculation was completed which determined you had earned all of the federal financial aid funds disbursed to your student account On August 7, 2015, per Federal Student Aid guidelines, a post R2Tcredit balance stipend was issued directly to you in the amount of $1,370.74, bringing your student account balance to $2,(Attachment C) From August 14, through November 24, 2015, the University internal collection department attempted to reach you by phone and email to discuss your account balance due Because no payment or payment plan was ever received by the University, on November 24, 2015, your student account balance was placed with an external collection agency Allegation regarding re-entry into the University On June 23, 2015, you withdrew from the University Via email message on July 30, 2015, the University informed you of your account balance due On August 14, September and 12, and October 1, and 29, the University collection department contacted you via email and phone in order to discuss your account balance due Via email message on October 26, 2015, you inquired about re-entry into the University Via email message on October 30, 2015, [redacted] , a University re-entry counselor, sent you an email message outlining the steps necessary for re-entry Within that communication, [redacted] detailed your account balance due and provided you with payment options Via email message on November 3, 2015, [redacted] informed you that a payment plan was still needed in order for your re-entry to be approved Via email message on November 5, 2015, you requested [redacted] answer questions regarding the payment plan Via email message on November 6, 2015, [redacted] replied that a payment plan can be set up to extend out to six months after your graduation date ($per month for months) [redacted] also stated that in order to re-enter, your first payment would need to be made Via email message on November 16, 2015, you stated you were unable to make the initial payment to begin courses Conclusion Per your request, the University has provided you with a reconciliation of your student account Based on the above, the University does not grant your resolution request It is always the intention of Ashford University to provide excellent student servicesIf you have any questions regarding the outcome of this investigation, please contact me directly at [redacted] or [redacted] Sincerely, [redacted] Associate Director, Student Dispute Resolution for Ashford University Encls/4/ Attachment A Online Application for Admission Attachment B Terms of Billing and Payment Policy Attachment C Ledger Card Attachment D Federal Financial Aid Policy

Ashford has some major truth in advertising problems in their admissions department I have been working with one person in particular as an admission counselor who has continually used information to mislead me and sway me into enrolling in the school While I understand that the admissions department of any college has the singular goal of enrolling as many students as possible, it should NEVER be done dishonestly During my interaction with MrAndrew T***, the following occurred: 1- He told me the school was a non-profit college, which is entirely untrue - He told me that with an Associate's Degree from any accredited institution, regardless of the area of study, I would be able to transfer in at a Junior's status and take two years to complete my bachelor's degree When I submitted my transcripts for review, the school only granted me half of the credits he promised me would transfer - Upon completion of my FAFSA, he called to inform me that I had 600% of my Pell Grant available for use and that I was eligible to use the full amount of $5,per year while enrolled in college This was a blatant lie, as I later discovered I am not eligible for even a partial Pell Grant - He told me I could test beyond, or write an essay for any class if I felt I had the knowledge base for a fee of $ While this was mostly true, though it is not possible for any class, he neglected to inform me that I would still have to take the full number of credits in order to receive a degree He also told me that the essays would accumulate those same credits, which is not true I am extremely grateful that I did my research and took my time instead of giving into the pressure tactics he tried to use in order to get me to enroll in the school, but I caution anyone looking at going back to college to avoid Ashford University completely!

class="MsoNormalCxSpMiddle">February 13, [redacted] Dear [redacted] On January 28, Ashford University (University) received a copy of your complaint filed at the Revdex.com (Revdex.com) On the same date, the University received your Authorization to Release Student Records Form for the University to disclose protected information in your student record to the Revdex.com The University processed this form and will forward a copy of its response to the Revdex.com The University referred the correspondence received on January 28, to the Office of Student Grievance Resolution to address your concerns through the formal grievance process for students In your complaint, you alleged that your Student Advisor did not advise you that you would have to “pay or quit” following your second academic year, your original payment plan for $per month is no longer being honored, and you are unable to get a receipt for classes to obtain employer tuition reimbursement The resolution you are seeking is for the University to honor the original payment plan and to provide you with an itemized report showing which of your classes were paid for by your loans The University conducted an investigation of your concerns The following information details the findings of the investigation Regarding your account balance Students who attend the University using the online format receive financial aid on a non-term based scheduleAt the University, non-term based programs have an academic year that is not defined by the calendar yearInstead, the academic year is specific to each student, and the academic year for an undergraduate completes when the student successfully completes eight (8) courses totaling twenty-four (24) units within forty-eight (48) weeks of instructional time (Attachment A) There are two payment periods in each academic yearUnder the non-term based system, students should receive their first financial aid disbursement on or after the start of their first courseAfter students earn twelve (12) credits and begin their fifth course, they are eligible to receive their second disbursement of financial aidThe student must complete four (4) courses successfully and begin the fifth course before they become eligible to receive their second disbursement (Attachment A) On January 30, you were packaged for your second academic year from February 12, to November 18, During this time, financial aid disbursed to your student account in the total amount of $16, On March 12, 2013, May 21, 2013, July 30, 2013, and November 19, 2013, stipend funds in the total amount of $5,were issued to you (Attachment B) In your second academic year, you successfully completed eight courses and unsuccessfully completed three Tuition and fees posted to your student account in the amount of $14,(Attachment B) The following summarizes your student account balance at the end of your second academic year: · Financial Aid $16,– Tuition and Fees $14,– Stipend $5,= $3,(Attachment B) On August 26, you were packaged for your third academic year from August 19, to June 15, During this time, financial aid has disbursed to your student account in the amount of $7,On September 16, the University issued you a stipend in the amount of $2,(Attachment B) You have successfully completed three courses in your third academic year so far You have made payments to your student account in the total amount of $(Attachment B)The following summarizes your student account balance at the end of your third academic year: · Financial Aid $7,– Tuition and Fees $5,– Stipend $2,+ Payments $= ($535) - $3,AY= $3,(Attachment B) On July 3, Student Advisor [redacted] advised you that you needed to set up a repayment plan to continue with your courses because you accrued an account balance due as a result of your three unsuccessful courses in your second academic year This account balance is due to the UniversityIt is not a part of your federal student loans Students cannot defer payment of their student account balances with the University until six months after graduation On August 26, you set up a payment plan with Accounts Receivable Specialist [redacted] The payment plan was for the amount of $2,384, with payments of $per month for thirty-six months On January 22, University representative [redacted] advised you that a new payment plan was needed because the August 26, payment plan was for the incorrect amount [redacted] offered you a new payment plan but you did not accept it Please note, per the Student Finance Agreement in your online application, you stated that you understood that failure to comply with your Student Finance Agreement may result in unscheduling of future courses, administrative withdrawal, late fees, or possible referral to a collection agency Therefore, you were required to enter into a payment agreement following your three unsuccessfully completed courses in your second academic year The University apologizes for the miscommunication regarding the amount the payment plan required Invoice for Courses On November 24, you asked Student Advisor [redacted] for a letter stating your loans were in deferment to show your employer for tuition reimbursement [redacted] advised you the University could not provide something regarding your federal student loans in deferment because that is something to contact your lender about; however, she could provide you with your student ledger card to show the courses you have taken On December 1, a University representative advised you to print your ledger card first, and if not accepted, to ask your employer what was required so the University could obtain an invoice On January 22, a University representative advised you to copy and paste the student ledger card summary that reflects all activity on your account On January 23, [redacted] emailed you the invoice for your first payment period of your third academic year She told you to take a look and to let her know if you needed something different Please contact your Student Advisor if the document she provided you on January 23, is insufficient Conclusion Our records demonstrate that your account balance due in the amount of $3,is correct The University apologizes for the miscommunication regarding the August 26, payment plan for the $2,account balance As a gesture of goodwill, the University will credit your student account in the amount of $1,010, representing the difference between the $3,account balance and the $2,account balancePlease allow four to six weeks for the credit to reflect on your student account Please note, you are responsible for setting up a payment plan for the remaining account balance In addition, your student account is subject to change should you unsuccessfully complete a course in the future Therefore, you may need to enter into another payment plan at that time should your account balance change It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact [redacted] *** at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Student Grievance Resolution Administrator for Ashford University Encls/2/ Attachment A, Financial Aid Policy Attachment B, Student Ledger Card

Dear Ms***, On June 3, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com)The University referred the complaint to the Office of Student Grievance Resolution to address your concerns through the formal grievance processIn your complaint, you alleged the following: “I was lead to believe that an on-line BS degree would take me approximately years to complete, in reality it would have been years I was told that my cost for said education would amount to about 32k, in reality it would have been closer to 50k I was told that the only out-of-pocket expense to me would be $dollar graduation fee upon [completion] of my degree, later on I received notice that I was expected to pay out of-pocket for text books which was estimated to be 4k I feel [duped] and intentionally mislead by the Ashford recruiter.” The following is the resolution you are seeking: full refund of fees paid The following details the findings of the investigation Your Student Account Balance On November 6, 2012, you signed and submitted the online application for enrollment to the Bachelor of Arts in the Organizational Management degree program (Attachment A )Within that application, the Statement of Fees state: Total Tuition: $48, Based on Total Credits of AU Coursework Textbooks/Materials: $4, Based on an average cost per course of $and taking courses Technology Services Fee: $1, The Technology Services Fee is a one-time fee, applied on the second week of enrollment, post start date for degree-seeking students to provide the student with initial configuration setup to University systems such as the online learning platform and other academic support systems Graduation Fee: $ Charged with Petition to Graduate Approximate Total: $53, The investigation of your complaint did not reveal any evidence that your admission counselor mislead you or advised you incorrectly regarding the amount of the total tuition that would be payable, time to degree completion or the costs of textbooks and other assorted fees The Statement of Fees within the application you electronically signed accurately outlines the associated costs of seeking a degree at Ashford University Additionally, when asked directly whether you had email evidence of said mis-advisement by your admissions counselor, you indicated that you did not The University therefore denies your resolution request for a full refund of fees paid Your Additional Inquiry Additionally, in a separate email you inquired about Ashford University’s low percentage of graduation rates, 21%, as reported from www.collegeresults.org This website pulls its information from IPEDS which is a federal-government portal where schools are required to post graduation rates For graduation rates, IPEDS only takes into account first-time college students (those who had never attended college previously); transfer students are not considered in these figures Ashford students who attended other colleges prior to attending Ashford are not accounted for in IPED’s graduation percentages Additionally, the University understands that adult learners who transfer into Ashford University face many challenges when attending school and therefore graduate at their own pace and not in a prescribed period of time Please note, should you provide documentation reflecting that your admissions counselor inaccurately advised you of the cost of your enrollment or the time to degree completion at Ashford University, the University will re-open your complaint at that time If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact me at (866) 974-extension 11309, or at [email protected] It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experienceI wish you all the best in your future endeavors Sincerely, [redacted] , PhD Associate Vice President, Student Dispute Resolution for Ashford University

On April 29, 2014, Ashford University (University) received a copy of the complaint that the student filed at the RevDex.com (Revdex.com) On the same date, the University received the student's Authorization to Release Student Records Form (Form) which is required for the University to disclose protected information in the student record to the Revdex.com On May 19, 2014, May 20, 2014, and May 22, 2014, the University sent the student three (3) e-mail messages and contacted the student by telephone using the contact information on file with the University, in order to notify the student that the Form was missing the student identification number and therefore could not be processed On May 23, 2014, the student submitted another copy of the Form however it was unreadable and therefore could not be processed by the University On May 28, 2014, the University asked the student to resubmit the Form Should the student submit a signed, completed Form, the University will forward a copy of its response to the Revdex.com

The Family Educational Rights and Privacy Act (U.S.C§ 1232g; CFR, Part 99) prevents University personnel from communicating confidential information about a student's record to a third party without written consent from the student In order to comply with and to allow for communications pursuant to this act, a student must execute an Authorization to Release Student Records Form Once completed, the student should then submit the Authorization Form to [redacted] and our department will ensure that it is processed in a timely fashion On April 11, 2014, April 28, 2014, April 29, 2014, and May 6, 2014, the University sent [redacted] two (2) e-mail messages and contacted the student by telephone using the contact information on file with the University, in order to notify the student that the Form was missing the student identification number and therefore could not be processed As of the date of this letter, the University has not received [redacted] revised and therefore complete Authorization Form and is unable to issue its response to the Revdex.com The University issued its response directly to [redacted] by U.Smail on May 6, Should [redacted] submit the Authorization Form in the future, the University will forward a copy of its response to your office If you have any questions, please feel welcome to contact me at [redacted] *** or at [redacted]

July 10, [redacted] Dear [redacted] On June 23, 2014, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com)The concerns regarding your student account balance due and the referral of the account balance due to an external agency that you raised to the Revdex.com mirror the concerns listed in your formal grievance received January 31, The University conducted an investigation into these same concerns, and on April 7, 2014, the University issued its response to you (Attachment A, April 7, 2014, University Response Letter)On April 29, 2014, the University received your Presidential Appeal On May 21, 2014, the University issued the response to the Presidential Appeal to you by U.Smail (Attachment B, May 21, Presidential Appeal Determination Letter)On May 27, 2014, the University issued the response to the Presidential Appeal to you by e-mail message; password protected On June 10, 2014, Senior Corporate Attorney [redacted] provided you with a summary of your concerns and the outcome to each of your concerns addressed through the Student Dispute Resolution Center processes (Attachment C, June 10, 2014, Summary of Concerns Email) It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experienceIf you would like to discuss any questions or concerns regarding your formal grievance, please contact Student Grievance Resolution Administrator [redacted] at [redacted] extension [redacted] or at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Student Grievance Resolution Administrator for Ashford University Encls/3/ Attachment A, April 7, 2014, University Response Letter Attachment B, May 21, Presidential Appeal Determination Letter Attachment C, June 10, 2014, Summary of Concerns Email

September 12, [redacted] [redacted] Dear [redacted] On September 5, 2014, Ashford University (University) received a copy of the complaint that you filed at the Revdex.com (Revdex.com) On the same date, the University received your Authorization to Release Student Records Form to the University to disclose protected information in your student record to the Revdex.com The University processed this form and will forward a copy of its response to the Revdex.com The University referred the correspondence received on September 5, 2014, to the Office of Student Grievance to address your concerns through the formal grievance process for students In your complaint, you alleged that: · When you contacted the University to find out about the teaching program, you were told it leads to a teaching degree; · After leaving the University, you are now being contacted by the University’s Collections Department notifying you of an account balance due In the complaint, you stated the following as the resolution you seek: · For the University to investigate the licensure/certification issue regarding your degree program Please note the allegation above regarding the alleged misadvisement related to your degree program mirrors the concerns listed in your November 25, 2013, Formal Grievance The University issued you a response addressing those concerns on January 30, to the address on file with the University (Attachment A, January 30, 2014, Response) The following information addresses your account balance due Regarding your Student Account Balance Due The Federal Student Aid Handbook states the following regarding overlapping loan periods: If a student who enrolls in a clock-hour or nonterm program (or a program with nonstandard terms that are not SE9W) after already having taken out a loan at another school with an academic year that overlaps the academic year at the second school, then the student is restricted to the original annual loan limit until the completion of the first academic year at the new school unless the second school accepted transfer credits or clock-hours from the first school If the second school accepts transfer credits from the first school, the second school would certify a loan for the remaining balance of the annual loan limit for the period that covers the remaining portion of the loan period at the first school After this remaining balance is completed, the student would progress to a new loan period and a new annual loan limit (Attachment B, Overlapping Loan Period, p3-114) By telephonic conversation on June 19, 2013, Student Advisor [redacted] advised you that you would have a shortfall in financial aid for your first academic year because you were in an overlapping loan period with your previous institution By telephonic conversation on August 16, 2013, University representative [redacted] advised you that you had limited funding due to the overlapping loan period and therefore, there was not enough financial aid funding to cover the cost of your courses [redacted] advised you that you would need to set up repayment arrangements to address the shortfall By telephonic conversation on August 19, 2013, University representative [redacted] *** advised you of the shortfall of financial aid and the need to set up a repayment plan By e-mail message on November 27, 2013, you told University representative [redacted] *** that you wished to withdraw from the University You asked [redacted] *** to advise you how much you owe the University and you would make monthly payments On December 9, 2013, you were withdrawn from the University per your request with a last date of attendance of November 21, At the time of your withdrawal, your student account balance due was the following: · Tuition and Fees for six (6) successfully completed courses, and one (1) “W”: $ · Financial Aid for the First Academic Year: $ · Payments made to the student account: $ · Total account balance due: $- $+ $= $(Attachment C, Ledger Card) Collections Attempts Our records show that from December 11, 2013, to September 3, 2014, the Collections Department attempted to contact you on at least seven (7) occasions regarding your student account balance due and the need to make repayment arrangements The following details the attempts to contact you: · By e-mail message on December 11, 2013, Collections Specialist [redacted] advised you that you had an outstanding balance due and notified you that the failure to make repayment arrangements within fifteen (15) days may result in late fees; · On January 10, 2014, [redacted] called you and advised you of your student account balance and the need to make repayment arrangements At the time, you did not acknowledge the debt, and [redacted] advised you that collection activity would continue; · By e-mail message on April 29, 2014, [redacted] advised you that you had an outstanding balance due and notified you that the failure to make repayment arrangements within fifteen (15) days may result in late fees; · On July 28, 2014, [redacted] called you regarding your account balance due but the call was disconnected; · On August 14, 2014, [redacted] left you a message regarding your account balance due; · By e-mail message on August 14, 2014, [redacted] advised you that you had an outstanding account balance due and notified you that the failure to make repayment arrangements within ten (10) days may result in your account being sent to a collection agency; · On August 24, 2014, [redacted] called you and left you a voicemail message regarding your account balance due On September 3, 2014, your student account balance due in the amount of $was referred to an external collections agency, [redacted] *** Based upon the above, you were advised of your student account balance due and the University policy was followed regarding the referral of your student account balance due to the external collections agency Conclusion The University previously addressed your concerns regarding teaching licensure/certification in its January 30, 2014, response to you Based on the above-noted facts, the University advised you regarding your student account balance due as a result of your overlapping loan period with another institution, and the need to make repayment arrangements prior to the referral to the external collections agency It is always the intention of Ashford University and its employees to provide excellent student services and an excellent learning experience If you would like to discuss any questions or concerns about the process or the outcome of your grievance, please contact me at [redacted] , [redacted] *** or at [redacted] I wish you all the best in your future endeavors Sincerely, [redacted] Student Grievance Resolution Administrator for Ashford University Encls /3/ Attachment A, January 30, 2014, Response Attachment B, Overlapping Loan Period, p3- Attachment C, Ledger Card