Ashford.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Ashford's customer service staff had to contact me to solve this thing,But so far,I have  send them my request,They are internal processing,I need to have a violin as a result, to put an end to this complaint.So just waiting for the result for some days. Thx.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please remove this complaint from their record

Section 8 of the Terms and Conditions [redacted] indicate "Ashford values providing the highest quality service, and aims to offer a completely error-free site. Unfortunately, errors or inaccuracies (whether technical or human) do sometimes occur. Thus,...

Ashford does not warrant that the product descriptions are accurate as to any specifications, features, contents, colors, prices, weights and/or measures. Specifications listed (other than price) are generally those provided by the manufacturer or distributor. " Unfortunately there was a technical error that caused this particular issue.  We have corrected the error and the price is now displaying correctly.  In addition, we have refund the customer his money and have offered to make the product available to him for the special, correct price of $109.

Customer was engaged in live chat with GZ team on Nov ** requesting for cancellation of the order because he had placed an incorrect order. According to the T&C stated in the China website (link and details as shown below), international sales are considered as final sales and are not...

eligible for cancellation/refund/replacement. Therefore, customer was informed that the order could not be cancelled. We have emailed the customer on Dec * with an offer to refund on condition that customer agrees to pay for the return shipping charges to US (US$29.95). Awaiting for customer’s reply.

We are sorry the customer finds our response unsatisfactory.  The customer was sent a watch that was free of blemishes and scratches however the watch we received back from the customer was scratched.  The scratches are evident in the photos we included in our previous reply.  Our returns policy clearly states that watches that have been worn, used or otherwise handled can not be returned for refund.  Unfortunately we are not able to refund the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have pictures of the watch in my possession the watch has no scratches what so ever on the watch, not sure where they took the pictures but did not take them of the watch that I have.  THEIR ANSWER IS UNEXCEPTABLE. THEY ARE A SCAM]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, Thank you for your feedback.In efforts to maintain a good relationship with you as the customer we are taking an initiative and refund the order for you as opposed to continuing to prolong the situation on your end. I am sure there has been communication from Ashford.com prior to this email and I am glad that we have come to a final conclusion that is satisfactory to both us and you as the customer. If you have any further questions or concerns, please feel free to contact us at anytime!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The expected results What I request is only their warranty card with their official stamp. That's the best solution to meet what I require and their promise. If there is any difficulty to solve this matter. Amicable negotiation will be highly appreciated and return me a negotiated amount as compensation Since the commitment should be to achieve, not by the consumer to bear all the consequences My order number:[redacted] but the warranty card was not sealed After our communication. [redacted] promised me to mail a sealed warranty card. But I didn't received anything. So I inquiry again but this time I was been told that it is impossible to have their sealed card. What they can offer is only their online guaranty but not a sealed warranty card which is available in [redacted]. There's a big gap between them. And this will also put me in a embarrassment with no guaranty as a loyal customer. I have our coms record as evidence if needed.  I believe it is clear violation of the Promise that made between ashford.com and me. and they refuse to take the responsibility on execute the Promise. I will keep the right  legal is actions to if the issue does not get resolved.  What I request is only their warranty card with their official stamp. That's the best solution to meet what I require and their promise. If there is any difficulty to solve this matter. Amicable negotiation will be highly appreciated and return me a negotiated amount as compensation    record:[redacted]: by the way . The [redacted] Warranty card should be put your official stamp[redacted]: [redacted]: so that I can ensure I can enjoy the aftersale service in [redacted] if any problem occurs.[redacted]: [redacted]: Better you pack it with watch. Both of us can settle the issue by simple way.[redacted]: no need to repeat order again and again.~~
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,I'm very sorry...but I believe there has been confusion regarding the time frame.  The customer claims here in this complaint that he's just now been made aware of this item being allegedly missing - however, we have communication going back months stating otherwise - please see attached...

screen shot from the customer's order.In summation, the customer used a drop-shipper to ship the item to him from the US.  This drop shipper confirmed delivery of this package...and subsequently would have shipped the order to the customer.  Attached is confirmation of delivery.Once the order reaches the intended destination - in this case, the drop shipper - we are no longer liable for the package.  The customer, by using a drop shipper, puts them in control.  If they were unable to deliver this package, then as advised, the customer needs to file a claim with the drop shipper...as we would have no further knowledge of the whereabouts of this order.I'm very sorry...but we've instructed this customer on many occasions what they need to do.  If they refuse to follow the channels we've advised them of...then I'm afraid to say that we should not be held liable.There is literally nothing we can do for this customer at this time.  We've already tried everything...and have already explained everything to this customer.Again, this customer must file a claim with the drop shipper they selected to ship this item to him from the US.Let me know if you require any additional information...thanks!Kindly,[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.See below 
Sincerely,
[redacted]
 
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:**...

[redacted], although what they said is not entirely true but I accept the issue as resolved.To resolved this issue I had to contact my credit card company to dispute the charge and dispute resolution was end in my favor with full refund back to me. In this case I will accept the response from the this business consider I've recieve my refund.
 
Sincerely,
[redacted]

False advertising or deceptive advertising is the use of false or misleading statements in advertising, and misrepresentation of the product at hand, which negatively affect many consumers. As advertising has the potential to persuade people into commercial transactions that they might otherwise...

avoid, deceptive or misleading advertising. Truth refers to essentially the same concept, that customers have the right to know what they are buying, and that all necessary information should be on the web side!Bureau of Consumer Protection,Federal Trade Commission,and Revdex.com will be contacted on this matterThis watch advertised clearly as 18K ROSE GOLD,WICH IS NOT WHAT I RECIVED! Jean Richard, Terrascope, Men's Watch, 18K ROSE GOLD CASE, Leather Alligator Strap, Swiss Mechanical Automatic (Self-Winding), [redacted] 60500-56-207-BB60 Men's Terrascope Watch 60500-56-207-BB60[redacted] ,,,,Retail: $10,500.00Ashford price: $5,250.00You Save: -$8,085.00 (77%) Cyber Sale: $2,415.00 JeanRichard Men's TerrascopeJeanRichard, Terrascope, Men's Watch, 18K Rose Gold Case, Leather Alligator Strap, Swiss Mechanical Automatic (Self-Winding), 60500-56-207-BB60JeanRichard Terrasco...JeanRichard, Terrascope, Men's Watch, 18K Rose Gold Case, Leather Alligator Strap, Swiss Mechanical Automatic (Self-Winding), 60500-56-207-BB60FEATURESThree HandDateCASEShape: CushionFinish: Polished and BrushedMaterial: 18K Rose GoldWidth: 44 mm without crownCase Length with Lugs: 50 mmWater Resistance: 100 m (330 feet)Crystal: Sapphire Crystal Scratch Resistant Anti ReflectiveThickness: 13 mmCase Back: Screw-Down ClosedDIALColor: GrayHands: Rose Gold Tone Hands LuminescentMarkers: Stick Index Rose Gold Tone LuminescentBEZELMaterial: 18K Rose GoldMOVEMENTType: Swiss Mechanical Automatic (Self-Winding)Caliber: JR60Jewels: 26Power Reserve: 38 HoursFrequency: 28.800 v/pHCalendar: Date at 3 o'clockCountry Of Origin: Made in SwitzerlandCrown: Pull and Push CrownBANDBand Type: StrapBand Material: Leather AlligatorBand Color: Black

Hello, Thank you for your feedback.I apologize that you are experiencing this issue with this watch. Unfortunately, yes this is considered normal wear and tear, the part of the watch you are describing is painted on by the manufacturer and maintains contact with your skin on the top of your...

wrist the entire time you are wearing the watch, skin oils, lotions or other moisturizes will deteriorate paint over time.After almost four months of wearing this watch, that paint will start to fade away. If you but a car and the paint starts fading, yes that is a problem because that paint should not come in contact with anything physical besides sun and water, a better analogy would be the tires on your car as it maintains CONSTANT contact with a surface while in use, like the bottom of your wrist to the back of your watch.Our best suggestion is to contact the manufacturer directly to see if this is something they can cover for you.If you have any further questions or concerns for Ashford, please feel free to contact us at any time!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 When you mention your third point, 
Third, when in the repair department, we found dirt inside the crown...this did not allow the crown to completely close; therefore, moisture entered the watch.  Moisture doesn't have to be actual water...as humidity and climate also play a huge part in water issues.  Moving from warm or hot temperatures, into air conditioned areas can also cause a dramatic shift in air temperature inside the watch...therefore creating a foggy appearance under the crystal.
Did you clean the dirt and fix the foggy issue? If so, why I still have the same issue now.
It seems you will not refund or replace with a new one. I will give it a try last time. If this incoming repair doesn't do well, I keep my rights for the next step.
Please email me the prepaid label so that I can send it as quickly as possible.
Thank you for your help any way.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for your attention to this matter!  Please see the attached photo...This is an image of the same item this customer purchased.  The case back indicates the numbers "K50234.00" - this number is on ALL of the case backs of these models.  Calvin Klein depicts the numbers...

this way on all of their products.As we pointed out to this customer, the watch they purchased is correct...the case back numbers will NEVER match the item number...this is just how CK marks their products.We are very sorry for any confusion this has caused our customer...but stand behind the fact that the item we shipped to them is accurate and the correct item.Please let me know if you require any additional assistance...I'm happy to help.  Kindly,[redacted]
[redacted]
[redacted]
[redacted]

Customer please the order with Ashfor.com on Feb **, 2017 4:19 PM Saturday. Ashford.com does not process and ship on weekends. The order was shipped on the next business day Feb **, 2017. Customer was notified that customs fees and taxes were due when item is delivered Feb **, 2017. The customer...

then refused to pay customs fees and taxes [redacted] held the package.Customer contacted Ashford to express concerns on shipping and customs fees and taxes. We then explained that the shipping is what the customer choose and that we state on site that we are not responsible for customs fees and taxes. We also explained that if the order was not received by them and was returned to Ashford.com that the customer would be responsible for return fees. Ashford.com clearly states in the check process and on site that international sales are final.This information was communicated to the customer the package was successfully delivered on Feb **, 2017

We are having some difficulty understanding the nature of the complaint due to language issues.  This customer appears to be in China; we will have one of our Chinese-speaking reps contact him/her to understand the nature of the complaint.

[redacted],
Thank you for your insightful response! 
I will not pose any more "suggestive" questions at this time, for fear that you will again have to reply.  Please know that I thoroughly understand why you became so hurt and I apologize that our representative was so insensitive to your needs and caused you such distress!
Rest assured that she has been reprimanded  to the fullest extent, in the hopes of ensuring that another customer does not incur the pain that you had to endure in this awful situation!
Filing a Revdex.com complaint is pretty serious, and it will be taken that way - again, my sincerest apologies for any inconveniences and suffering that you incurred.
I've marked this topic as a training op for our upcoming team meeting - rest assured it'll be discussed in full detail.  It is my mission to make this department the best that it can be...and I greatly appreciate your words of wisdom.
Thanks again for allowing me the opportunity to speak with you...it's been very informative!
Kindly,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*

Hello,
Thank you for the information.  I have provided the prepaid label here (attached) and the repair instructions below.  I've noted the issues as well, the correct return address.
Once the watch reaches our Repair Dept. you will be notified...as well, we'll let you know how long it'll take, once evaluated.
If you have any other questions or concerns...please email me directly:  [redacted]
At this point, I consider this complaint resolved.
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The UPS shipping label is attached in PDF format. To open this file, you will need Adobe Reader or any other PDF reading software. The attached file also contains instructions on affixing the label to the box and getting your box to a location for UPS pickup.
Please ensure the following is included in large bold lettering on the outside of the box:
[redacted]
If the package does not have the pre-assigned RA# clearly written on the outside of the box, the delivery will be refused, so please be sure to include it.
The Repairs Department will contact you after the watch has been evaluated with the estimated date of completion and any additional details of your repair. I hope we can be of service to you in the future and we appreciate your business.
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Kindly,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*