Ashford.com

Ashford claims to be a "Revdex.com accredited business" located on Fifth Avenue in New York CityAccording to information found on your website this business is located in BrooklynWe purchased a Raymond W*** watch from this retailer in June of and had to immediately send it back for repairs and wait for at least month to get it backThe same defect re-occured this year, but we couldn't take advantage of the year warranty, offered by the manufacturer, as Raymond W*** informed us that Ashford.com is NOT one of their authorized retailersNowhere on Ashford.com site is this information publicly availableThis retailer claims to sell "new, authentic" products, and after our experience with them it doesn't seem to be the casePlease, check whether this retailer's claims are correct and even their reported location isn't trying to deceive customers

To: Officer-in-Charge:
I would like to lodge a report against Ashford.com for a purchase I’ve made onlineThe following is the time-line of events:
On ** July 2016, online purchase was made for an EDOX watch (***, Order No***), paid for USD$with credit cardOne day later, I made another purchase for an EDOX watch (***, Order: ***), paid for USD$with the same credit cardAll these purchases were made online via Ashford.com
These purchases were then sent to *** for delivery to Singapore
On Aug 2016, I received the first package EDOX (***) successfullyHowever, on ** Aug 2016, the second package EDOX (***) was received with just the watch caseNo watch was inside the case
Immediately, I contacted Ashford.com and ***
***’s initial investigation revealed that the watch was already missing when the package first arrivedThey had photographs of the package and further investigat

My on line experience was very goodI placed the order, payment was verified and watch was shippedUpon arrival it was missing a stylus I emailed them for it it was sent the next day

I am from china ,few days ago I bought a watch at ashford in my first time
Today I feel very angry about the watch bought from the ashford.Because the watch they sold me is broken!
I received my watch at 10:am ,in that moment I was very happy
But at 13:pm, I suddenly found there is a screw in the watch movement and then my watch did not move!
only three hours ,i'm sure I was very care of my new watch,I can't believe my eles! I was shocked about ashford's watch.Why shipped a broken watch to me? This tings makes me disappoint and sad.I called ashford,they tell me only can repair it,not to change a new one! It makes me very angry!
I DO NOT want them to repair this oneI want a NEW one only, for the same price I already paid $for new watch not a broken watchThank you Revdex.com for your help !
my order number is ***
It's davidoff men's watch

From their website: "Ashford.com warrants all of our products to be brand new, unworn, 100% genuine and free of defects." I ordered a watch on January **, and received a defective watch that did not keep timeThe correct time was set and the watch was set back in the box and observed I called their customer service and was offered an exchange OR an RMA and prepaid return shippingI returned it to them for a full refund
Only after I filed a dispute with my credit card company about not receiving a refund did they tell me there was an issue with the watch and that they would not refundThey made claims, one which one was that the bezel was scratched and said that they would send to manufacturer for repair and it would be returned to me in about monthsI disputed their claims (picture that proved the bezel was not scratched) with my credit card company and got a credit which was just reversed on 6/*/because Ashford stated that the watch had been worn for days

Horrible customer service with no communicationMy order took so long to get here I thought they were a fake companyI got no response with inquiriesMy son didn't like the watch so I tried for over a week to return an item and its like they tried to avoid it, hoping I would just give upI finally got a response and am returning it todayWe will see if I actually get a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not agree with the views of Ashford,,I am just a customer shopping and Payment at ashford,the order has been confirmed by ASHFORD,so I bought it,this watch is $now,it isn't $7800,I think $and $and $just a promotion price,but ashford canceled my order without authorization and Do not assume responsibility, In ***,the ** company sold house off 89% at ** november,do you think is a mistake or value of the house?the houre never over off 20% to sale in ***, ** company is integrity,Order confirmation must delivery, ** confirmation of order,and sold order in ***, so the watch was promotion price or price erro,ashford should according to the order delivered to me? Thank you for the protection of consumer rights efforts, thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

I BOUGHT A HAMILTION WATCH WHICH IS AMERICAN CLASSIC AND MY ORDER NUMBER IS ***THE WATCH WENT WRONG AFTER I WORN THE WATCH FOR ONLY DAYS, THE "LONG SKINNY HAND" OF THE WATCH CAN NO LONGER LINE UP TO THE O'CLOCK POSITION WHEN RESETTING AFTER USING THE FUNCTION AS A STOP WATCH AND THE LONG SKINNY HAND IS GOING MORE FAR AWAY AFTER EACH RESETTINGI CONTACT THE CUSTOMER SERVICE NUMBER TO APPLY FOR RETURN, BUT THE CUSTOMER SERVICE REFUSED TO ACCEPT RETURN AND ONLY PROVIDE FOR REPAIRINGON THE WARRANT CARD, IT SAYS THE WARRANT CARD HAS TO BE STAMPED PROPERLY BY THE SELLER TO GET THE OFFICIAL WARRANT AND ASHFORD ALSO MESSED IT UP! IT LOOKS LIKE THEY ARE AFRAID THAT CUSTOMERS SENT THE WATCH TO HAMILTON TO GET AN OFFICAL REPAIRIT GOES CRAZY IF A SELLER SOLD A FAKE WATCH AND REFUSES TO RETURN INSTEAD THAT THEY PROVIDE REPAIR SERVICE BY THEMSELVESWHAT I WANT IS RETURNING THE SY WATCH! I JUST LOST TRUST TO THE SERVICE

Hello,Thank you for your attention to this matter...please allow me to reply:Any time one of our customers uses an "rebate" site, they must submittheir order properly through the correct channels. The order mustoriginate from the rebate site, and be led to our site through that
rebatesite. This will map the IP address and give us a code by which we canverify the order was submitted correctly. Now, once this is done, thecustomer will receive the rebate in a few days to a few weeks, depending on howfast the rebate site updates their order system - that has nothing to do withAshford.com.A few issues could have occurred here - if you the customer did not place theirorder through the rebate site properly, then the rebate is invalid. Ifthe customer selected an ineligible item (for reasons such as alreadydiscounted), then the rebate is invalidIf the customer requested a partialrefund after the order was placed (due to price decrease), then the rebate isinvalid. Unfortunately, these rebate sites are run very strictly...all oftheir rules are posted within their sites - it is the customers responsibilityto read these terms and conditions before entering into an order agreement.Now, after reviewing this customers order, I do not see any notes that theyhave spoken to us about this rebate issue…so I’m unsure as to whom they arereferring to when the customer states they were informed that “we” told themthat the rebate was already credited to another website.I would suggest that the customer contact the rebate site tofind out whether they actually placed this order correctly. Ashford.com doesn’t have anything to do with how the rebatesite runs or operates, as that is a totally separate company from ours.Please let me know if you require any additional information…I’mhappy to assist where I can.Thanks!*** ***
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I have bought a Glashutte watch for $and shipped to Hong KongMy father picked up on Nov*** and after around hours the watch stop workingMy father called them and reported the problem instantlyBut since my farther already left Hong Kong and my home is over mile awayMy father sent the watch back to Hong kong on Nov.***Ashford.com refuse to refund or replace another new watch because there are some small scatrch on the left side of the watchAnd customer repressentative said the watch with wear-marks cannot be returned, because the watch cannot sell as brand new againBut how could a repaired watch sell as brand new again? Their customer representative email me their return policy as wellIt said that items sent to any address outside the United States are considered final sale and cannot be returnedI understand what final sale means, but it does not make sense that I pay full price for a broken watch None of their representative focus on the problem that t

WHEN I MADE ORDER, THE SHIPPING COMPANY I CHOSE IS SF EXPRESS,
BUT THEY USE WTD EXPRESS INSTEAD, WHICH NEVER MENTIONED IN THEIR COMPANY'S WEBSITE
***

I've purchased a watch form that business with tow year warranty, for a watch water resistant up to feet
Ashford's web site explicitly says, that they do hour manufacturer's water resistance guarantee
During the warranty period the watch has been briefly exposed to waterWatch got water inside instantaneously
Ashford refuses to hour the warranty, saying that it is a company policy not to accept warranty repairs for any water exposure
Total contradiction with the advertised web site's information
When we took the watch to a repair shop, the master said the the water seal on the watch has been broken before the saleThe watch has been tampered with and sold to us as brand newActually - an act of fraud
Fraudulent business

Ashford to cancel my order ***,but I don't have request to cancel your order ***
Ashford email tell to me the order Bulova 97Nincorrect pricing?
Ashford email content:
Hello,
Thank you for your recent purchase with Ashford We regret to inform you that due to a technical issue, we are unable to fulfill your order We are very sorry about this
The item 97N will be on-sale for $ We are able to offer it to you at $ If you’re interested, please respond to this message or call us at ***
Again, we are very sorry and truly appreciate your business
I 'm email to ashford "I don't agreei'm hope to fulfill my order ."first i'm not wrong,I just want buy wacth.Ashford is wrong
I was treated unfairly.Ashford to cancel my order,Without my authorization

I have NO idea why every single comment I read about this company is so bad - I must be clueless, though I highly doubt it, because my own experience with Ashford was A+++++ I ordered a Hamilton Khaki Seaview and paid for next day air with *** (*** IS THE WORST) - I trusted Ashford over ***! The watch was packaged beautifully, arrived on time, and I LOVE this watch - retail on it was over a $and I got it for $ AND, when I called customer service, the woman could NOT have been nicer or more professional - and this is Xmas season! I am very impressed with Ashford, buy watches all of the time online and I'm REALLY savvy about it, so find something nice to say - maybe if you naysayers who HAVE TO HAVE INSTANT GRATIFICATION and the entitled attitude I despise, you'd have a wonderful experience as I did

I ORDERED A WATCH FROM THIS COMPNAY, I RETURED IT BECAUSE MY SISTER DID NOT LIKE IT I GOT A EMAIL FROM A MANAGER ALONG WITH PICTURES STATING I HAD WORN THE WATCH AND THE WATCH HAD SCRATCHES AND SCUFF MARKS ON THE WAT I HAD NOT EVEN TAKE TNE PLASTIC OFF OF THE WATCH AND WHEN I SENT BACK PICTURES OF THE WATCH WHICH BY THE WAY HAD NO SUCH MARKS HE IN TURN SENT ME ANOTHER EMAIL STATING HIS TECH SAID THE WATCH HAD BEEN WORN I AM SHOCKED BY THIS COMPNAY THEY HAVE TO BE A SCAMAND HE SENT THE WATCH BACK TO ME THE SAME AS I SENT IT TO THEM UNMARKED

Being a small watch collector I like to buy one a yearI have leaned to baume & mercier a very fine watch at a reasonable priceI found what I wanted but no one had oneI found one on Ashford (Preowned) a very nice watch, but was weary to buy it as for some of the reviews on some sites on the enternetAfter calling and talking to Jennifer the sales rep who was a very pleasing women and very knowledgeable of watches, I purchased the watch I wantedIt came just as it was in the pictures and as she said it wasI am so glad I chose to go with Ashford, the watch is a fine piece for my collection, and a watch I will wear with prideI will be returning to them for my next purchase as a new customerThank you Jennifer

Being a small watch collector I like to buy one a yearI have leaned to baume & mercier a very fine watch at a reasonable priceI found what I wanted but no one had oneI found one on Ashford (Preowned) a very nice watch, but was weary to buy it as for some of the reviews on some sites on the enternetAfter calling and talking to Jennifer the sales rep who was a very pleasing women and very knowledgeable of watches, I purchased the watch I wantedIt came just as it was in the pictures and as she said it wasI am so glad I chose to go with Ashford, the watch is a fine piece for my collection, and a watch I will wear with prideI will be returning to them for my next purchase as a new customerThank you Jennifer

Hello,I understand that you feel we lied to you..but the evidence you have supplied clearly shows that *** told you that it "should be" stamped...he did not promise you that it would be. He went on further to let you know that if it's not, you could contact the Customer Service Deptto find out if you could obtain a stamped card.It is when you contacted our Customer Service Deptthat you received improper information. Allow me to elaborate...A few months ago we were able to send ALL *** watches out with a stamped warranty card. Then, very suddenly, *** told us that we had to use different warranty cards, and they were NOT stamped. *** did not give us authorization to stamp these new cards...therefore; we cannot stamp this card with their official seal...it's not allowed, at this time.If this rule changes in the future...I'm happy to provide you with a stamped warranty card, where available. But until then, our hands are tied...and I'm very sorry!We always strive to uphold our words...however; in this case...it was a simple misunderstanding where *** believed we were still sending out stamped cards, and we weren't.If and when we're able to stamp *** cards again...I'll be happy to send you one. Until then, you may use the Ashford 2-year warranty, which is what we guarantee will come with every purchase.I hope this resolves this matter fully...let me know if you require any additional assistance or information.Kindly,*** *** *** ***###-###-####***

1?I place an order at ** August,the order number is ***,the watch model is Baume & Mercier Classima ***
2?I received the watch is ** August,when I got home,I find the watch donot have a hang tag, so I went to the exclusive agency and I search on the websit ,all of the Baume & Mercier official service store have the hang tag,but mine donot have it,so I email ashford at first time ,they ask me to connect Baume & Mercier official by my self,What the *** That's ashford attitude toward customer service? What about "the customer is always right" and "we live to serve our customers"?
3?I need to have a reasonable explanation to prove that the watch is authentic
4?I need to have a reasonable compensation for there bad service and a let me not satisfied with the goods
5?Order number:*** ,Pay:*** Credit card with ***,Ashford.com Account Id:***

I purchased an EDOX "swiss made" luxury watch from Ashford.com in January It has since been sent to Ashford for warranty repairs times, all for the same problem relating to the auto-winderNow it went wrong again and I sent it back again for repairThis is the 5th timeEach time it took approximately monthsDespite my multiple requests, Ashford refuses to refund or replace the problem watch
Each of the past repairs took approximately months including two-way shippingNeedless to say in the one and half years I had the watch I have been unable to use it in any meaningful way As the warranty period is about to run out, I no longer wish to receive the repairI require either full refund or replacement, with apology for the one and half years of frustration
Ashford.com never responded to my request, so I have no option but to complain to the Revdex.com