Ashford.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, *** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Thank you for your reply.However, I think it is necessary to exchange the watchFirstly, the warranty may expire soon due to your later reply, so I don't know what I can do when I face the same problem laterSecondly, the watch you offer me is not a brand new one, I need a new one.**] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When you mention your third point, Third, when in the repair department, we found dirt inside the crown...this did not allow the crown to completely close; therefore, moisture entered the watch Moisture doesn't have to be actual water...as humidity and climate also play a huge part in water issues Moving from warm or hot temperatures, into air conditioned areas can also cause a dramatic shift in air temperature inside the watch...therefore creating a foggy appearance under the crystal Did you clean the dirt and fix the foggy issue? If so, why I still have the same issue now It seems you will not refund or replace with a new oneI will give it a try last timeIf this incoming repair doesn't do well, I keep my rights for the next step Please email me the prepaid label so that I can send it as quickly as possible Thank you for your help any way In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello,Thank you for your attention to this case...please allow me to reply:First of all, we are NOT required to give out stamped warranty cards If and when we're able to do so, we will try our best to...but there are occasions when the brand will not allow us to stamp the cards...and this is the case here[redacted] may have told you that we can TRY to stamp the cards...but this is not guaranteed If she told you that we would stamp it, then she was remiss...as [redacted] does not allow us to stamp the cards at this time...however; in the past they have We must abide by their rules and our contract.I am very sorry for the trouble...but we do not have the stamping capabilities for [redacted] ...therefore; we will not be able to send you a stamped card - we don't have them.Please note, we have two Ashford repair facilities in [redacted] and [redacted] - if you watch requires service, please contact our Customer Service Deptand we will let you know which one to send your watch to Our warranty mimics [redacted] 's...so rest assured, you're covered.Also, as a matter of liability...we do not say that any watch will receive the manufacturer's warranty, only that each watch is covered under Ashford's 2-year warranty If and when we're able to offer it should be considered a bonus...not a guarantee.Again, I'm very sorry if [redacted] advised you incorrectly...but we simply do not have the ability to get you a stamped card for [redacted] , at this time.Thank you!Kindly, [redacted] ###-###-#### [redacted]

I place an order [redacted] one month ago, Nov**and the [redacted] shipping lost itThe investigation have been conducted for daysbut until today(Dec**, 2016), the [redacted] has no result and give another claim number for another 8~days for investigationthis watch is a gift and very time sentitive.I need ASHFORD send me another watch now

WHEN I MADE ORDER, THE SHIPPING COMPANY I CHOSE IS SF EXPRESS, BUT THEY USE WTD EXPRESS INSTEAD, WHICH NEVER MENTIONED IN THEIR COMPANY'S WEBSITE [redacted]

I purchased an EDOX "swiss made" luxury watch from Ashford.com in January It has since been sent to Ashford for warranty repairs times, all for the same problem relating to the auto-winderNow it went wrong again and I sent it back again for repairThis is the 5th timeEach time it took approximately monthsDespite my multiple requests, Ashford refuses to refund or replace the problem watch Each of the past repairs took approximately months including two-way shippingNeedless to say in the one and half years I had the watch I have been unable to use it in any meaningful way As the warranty period is about to run out, I no longer wish to receive the repairI require either full refund or replacement, with apology for the one and half years of frustration Ashford.com never responded to my request, so I have no option but to complain to the Revdex.com

Hello,Thank you for your attention to this matter - here are the details of this case:Our first communication, which is noted within this customer's order, was on Apr **, - where he emailed to request a return authorization Sean, one of our [redacted] , replied back with an option to possibly exchange if the customer so chooses Sean also indicated to the customer that the Customer Service Deptnever received a message to contact this customer...nor was there any indication within the notes of this customer's order that he had called Sean was not attempting to accuse the customer of not calling...simply letting him know that no message was ever given to us to call him back.This customer then replied, focusing on the return policy...and where it indicates that you cannot return a used/worn/altered/sized item.Sean replied confirming thisThis customer replied that he'd done neither of these things and asked if he'd receive all of his money backSean indicated yes, he would receive the purchase price of the item back, however; per our published policies...the return shipping would be the responsibility of the customerThe customer replied, not accepting this aspect of the return policy The customer claims he was lied to when promised a phone call back, and expressed his dissatisfaction.Sean then inquired as to how this item was different than what was described on our site Sean is doing this to find out if there may be an error listed on our website, so it can be corrected.The customer then changes from a size issue to a color issue within his next response and indicates he'll be filing a Revdex.com complaint and writing negative reviews everywhere.=====================================================================...⇄ copy of the email chain is attached so that you may read how this conversation progressed No where in this email chain did we mistreat or belittle this customer...nor did we indicate that he's a "minority" or that he cannot afford a more expensive watch We will not be held responsible for accusations.I would also like to point our our Return Policy: [redacted] You will note we indicate that return shipping is the responsibility of the customer, as well, we will not take back altered items.Also, I'd like to point out that we indicate the size of the watch within our website Any questions relating to the size of the watch can be further clarified there, or by calling either Sales or Client Relations Here is a link to the watch [redacted] ================================================================================...⇄ summation, please know that we have already sent this customer a Return Authorization Number and Return Shipping Label (despite our policies) Sean had already apologized for the lack of a call back since we never received the message to do so Since you can read this email chain and clearly see that there was no mistreatment by us towards this customer...I do not find that an apology is in order, however; I will say that I'm sorry the customer feels this way.This customer filed this Revdex.com complaint and is requesting things we've already done for him...I'm not sure what else we need to do.Please let me know if you require any additional information in order to close this complaint...thank you!Kindly, [redacted]

I am from china ,few days ago I bought a watch at ashford in my first time Today I feel very angry about the watch bought from the ashford.Because the watch they sold me is broken! I received my watch at 10:am ,in that moment I was very happy But at 13:pm, I suddenly found there is a screw in the watch movement and then my watch did not move! only three hours ,i'm sure I was very care of my new watch,I can't believe my eles! I was shocked about ashford's watch.Why shipped a broken watch to me? This tings makes me disappoint and sad.I called ashford,they tell me only can repair it,not to change a new one! It makes me very angry! I DO NOT want them to repair this oneI want a NEW one only, for the same price I already paid $for new watch not a broken watchThank you Revdex.com for your help ! my order number is [redacted] It's davidoff men's watch

I was ordered a watch about month ago on this website, But I didn't receive the package until, From 12016, I began contact the customer service via email, Live chat and phone, At the beginning the told me I need waiting for 10days cause they need make the claim and investigate with package carrier, If the investigate finish they will tell me the result, Then ten days passed, Nobody contact me, No email, No phone calling, nothing, I contact customer service again they said I need waiting for other days cause the package carrier didn't response this issue, Okay, I continue waiting for days, then days passed, During this period still nobody give me a answer, Now almost month passed, They still with all kind of reasons to shirk, I contacted the customer service yesterday, The reptold me claim department repnot there they will contact me before the end of day, But same like before, nobody contact me, Today morning I called customer service again, and I got the same ans

I brought a JeanRichard Men's watch in ashfordcom, its order nois [redacted] The watch' s stem had been dropped off when I received it So I contacted the customer service of ashford, they told me to send it back in FebruaryThey also told me it would cost to weeks to repair I sent it back, in brand new conditionBut after weeks, until the end of April, it was not repaired yetMoreover,at the end of June the watch was still not repaired, I was not very happy and asked for a refundThey said they would accelerate the processAt last my watch was sent back on August But I was very disappointed when I saw my watchIts hour hand doesn't line up the right position, its overall look has been changed to a second hand watch, from a brand new oneThere is a nearly 5mm scratch on its case,some abrasions and stains on the strap, even the pillow in the box turns dirtyI have never been wearing it even a minute! I asked them to refund or exchange, they rep

Hello, Thank you for your attention to this matter Please allow me a moment to reply First, I am very sorry that you felt as if we were scrutinizing you...this was not the intention I realize that Erika could have assisted you better...and I'm very sorry for any inconvenience she may have caused you! I understand that she did provide you with an email stating that the cleaning cloth would be sent out to you...I'm unsure as to whether you did not receive this email and that's the reason you chose to file a complaint with the Revdex.com? I know we didn't break any business rules, so I'm curious as to why the Revdex.com complaint and not a Supervisor call? ------------------------------------------------- [redacted] Hello, Here Is tracking number for this cloth going USPS [redacted] ------------------------------------------------- Again, I'm very sorry that you felt she was asking you to prove yourself...I can assure you that was not her intent...she simply was asking for you to provide your order numbersYes, she could have looked you up in our systems...and I'm very sorry that she did not If you ever run into this type of issue...perhaps talking to a manager would be more helpful? We are always here to assist you! Kindly, [redacted]

Hello,Thank you for your attention to this matter.Please know, that when this customer contacted us to change his address, we were not aware that it was a [redacted] order After the chat, we immediately sent an email to the customer, notifying him that we could not change this address due to it being [redacted] , and that we would have no other option to change this address, therefore; the order would have to ship out to the address the customer originally gave us.Now that this order has been shipped, we've advised the customer to collect this order from the address he originally listed within the order All efforts need to be made by the customer to retrieve this order...if they cannot, then and only then would be make an exception to ship out another order...or to refund.The risk is this...what if the customer actually did receive the package at the address they listed within the order? Doesn't notify us, and we refund them their money.We have been in communication with this customer regarding this matter...we require their cooperation in order to resolve this matter.If you require any further information, please let me know Thank you!Kindly, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Many thanks for your email Regarding my case is woth to mention, The Store Ashford.com already agree to reimburs me the ammount of USD$ At this time my bank, confirm to me the reinbursment Thanks a million for your time and help regarding this case Kind Regards [redacted]

Hello,Please understand, I am not talking about just the customs fees ANY fees assessed at the time of import is the customer's responsibility...not ours It states this on our website.We advised you on multiple occasions to do the needful and supply [redacted] with the required documentation...you did not Therefore; [redacted] has no other option but to abandon your package This was not our decision to abandon your package[redacted] wanted to charge Ashford.com for YOUR custom fees and taxes...and since we're not responsible for these fees - we declined to pay them for you Therefore; [redacted] had no other option but to abandon your package.Again, we warned you several times that [redacted] needed this information from you...and you declined....so now you are suffering with those consequences I am sorry for that.At this time, there is nothing we can do to assist you with this order We shipped it, it was delivered to the Chinese Customs Officials and was awaiting your payment and informaiton...we did what we were supposed to do...and now you are asking us to pay you for something we do not have.Again, I'm very sorry...but this is what happens when you do not heed our warnings, and do not follow through with what [redacted] and customs ask for.We cannot just take back and reship orders once they are in the custody of Chinese officials...it's not that easy...and we told you that also.Please know that I'm very sorry for your loss...but we simply have no other way to help you at this time.Kindly, [redacted] ***

I bought a watch from ashfordIt charged me $for shipping to Canada with [redacted] expeditedWhen I found they charge $with [redacted] Express, I asked the customer service why charge me moreFirst customer service told me they only have one shipping option, which $with [redacted] ExpressI send them the picture of my order, which indicated I was charged $The second customer service told because I chose a faster shipping method, which is [redacted] ExpeditedIt looks like a jokeEveryone except the customer service knows Express is faster than ExpeditedI am not satisfied with their customer service, so I refused to pay the duty and tax to ***The third customer service told me they will charge me another $for returning the packageI don't know how they calculate this fee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

No help on correcting address and phone number they have wrong on the shipping information Called times, email times to customer service providing correct information and requesting they make the changes with [redacted] as the seller (they are the only ones who can make the changes) This has been going on for over a week with no changes to the address or my phone number and most importantly no acknowledgement of receipt of the phone calls or emails Today received a delivery update from [redacted] still showing the wrong address and wrong contact phone number [redacted] **

I ordered a watch from there site on ***The watch arrived and does not work They told me it is an [redacted] problemand not theirsThe documents with the watch clearly state to return the watch to to Ashford

I placed one oder on ashford.com, the oder number is [redacted] , but I found I used a wrong payment and wanted to change it to anther credit cardBut online representive told me that I can not do any change and can not return them if I do not like itShe said it was final sale, but there was no any notification when I placed this order