Ashley Furniture Homestore

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I did finally get a response but only after contacting Revdex.com, we talked to Tom at the Murrieta store and told me my options from Tempur Pedic, the options were to spend more on a Temper Pedic bed and pay the difference or try a softer Tempur Pedic bed, which Tom explained; we would regret doing that and that we should give it more timeWe agreed with some hesitation since time was running outHe gave us pillows to try help, We have not noticed any change in our sleepI know Tom is trying to help us and I now know his hands are tied with Tempur PedicWe have decided to take his suggestion and give it more timeI hope it worksI did get a call today but I am at work and I will call them when I get offMy only complaint now is I shouldn't have had to contact Revdex.com to get help from Ashley Furniture, it was not until then when I finally got a call I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

At the time of the sale the customer is informed that it can take between two to four weeks for the product to arrive to our distribution center and once in, we would call and set up for delivery When the customers product arrived she was called and asked to confirm delivery for a certain day, the customer declined delivery and we made her aware we would have to call her back when we were in the area for deliveryThe customer was called a second time for delivery which she declined again and made us aware she must have a Saturday delivery because it is impossible for her to be home during the week when she works hour shifts and that her boyfriend worked hours away so he could not be their either, we did ask if there was someone else to take delivery for her, we did not ask that they stay home all day and wait for our delivery team to arrive to her house, she asked for a time frame and she was made aware that we do not give out time frames but instead stop numbers, we can not give out time frames because we do not know the obstacles our team will come across while in a home, we do not know how long it will take them at each customers home seeing that all orders are not the same and will take different time frames to set up and we also don't know about traffic on the road, so instead of a time frame we offer a stop number which helps you get a better idea if your delivery will be morning, afternoon or evening and we can also call you up to hour ahead of timeThe customer still declined delivery for that day we tried to offerWe had called the customer a few other times for delivery but never made contact, only left messages which were not returned to our delivery departmentFinally we reached contact with the customer and agreed to delivery on Saturday Oct 1st On 9/30/the customer was called after our delivery truck was routed and she was made aware that she would be stop on the route which would be an evening delivery and would be one of the last stops of the day On 10/1/the customer was called while our team was at the stop before her and she was made aware that the team would be to her home in about 45minutes, they understood it was late and gave her the option to either keep her delivery for that day or she could cancel and our delivery department would be in contact to reschedule The customer chose to cancel her delivery that dayThe customer was called numerous times after that day to schedule delivery we finally reached contact with the customer and she was scheduled for delivery on 10/12/ On 10/12/the customer was delivered her bedroom set

We can mail you copies of your receipt.Please verify if these amounts are correct They are from the invoices originally signed by Jordan and Gina.Invoice Mattresses Set and accessories [redacted] Invoice Power Sofa and Loveseat [redacted] If your account was charged more than these amounts please update us on the amount(s) charged so we can research the details with the finance company.Thank you

Our records indicate that on October 29, 2016, our delivery team picked up the Harlinton Bed series and replaced it with the Molanna Bed Series We feel this should resolve [redacted] concerns Should the customer have any further concerns, we invite them to contact the retail locationRegards, Ashley Furniture Industries, IncCorporate Office AB

Complaint: [redacted] I am rejecting this response because: I ma still waiting on the 10% to be appliedI did receive the delivery back todayOnce this is taken care of, I can then accept itI tried calling [redacted] twice and have not been contactedI did leave a voicemail for [redacted] and I received a text from him saying, in a meeting, what do you need? I sent back a text letting him know I did not appreciate a text with what do you needI simply want to know when the 10% will be applied to my Ashley Card purchase and when the difference of tax for the piece refunded due to failure to deliver and the tax difference of the 10% will be applied to my bank cardAlso, the furniture that was delivered at am- arrived damaged [redacted] did say someone would come out to repair when I schedule it but I want it on record in case no one ever shows or someone says I was never promised it Regards, [redacted]

we are processing her a $refund to this customer

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Shadhana [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon full review of the concerns brought forth, we do apologize if our refund policy caused any inconveniences Our Finance Department has processed a refund check in the amount of $ The check will be mailed out from our Corporate Office on Friday 1/27/Regards, Ashley Furniture Industries, IncCorporate Office AB

Date: 9/14/ Revdex.com Complaint Department Thank you for contact Ashley Furniture Industries, Incin regards to your situationWe do regret to hear of your dissatisfaction and want you to know we take these matters very seriously Upon review of the customers claim it was stated that the customer has received all of their furniture except for the pack of tablesThe tables were refused last due to not being in the packageOur warehouse team could not find any defects on the furniture besides the customer requesting they be delivered in the packagingThe customer is also rescheduled for delivery for 9/16/If the customer is wishing to cancel the tables and receive a refund for those items we would be more than happy to do so but due to the fact the customer has had the rest of their furniture in their home with no defects for over a month now we would not be able to process a refund and a return for those items Please let me know if you have any questions or concerns Regards, Ashley Furniture Industries, Inc SL

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The mattress was deemed defective and I was provided with a store creditThanks Regards, [redacted]

Waited for weeks still haven't received my furniture don't buy from them

Ashley Furniture HomeStores, [redacted] is locally owned and operated Ashley Furniture Industries is a separate company The largest manufacturers we order from are for Ashley Furniture, [redacted] , and [redacted] mattresses Everything in detail is explained on the contract you signed and reviewed in the showroom Thank you

Thank you for the informationWe are contacting the customer to gather the necessary information needed to process a claim

Thank you for the update on [redacted] ’s complaint We reviewed the technician’s report from when he was out there to repair the items His report clearly states that the cushion cores are breaking down and that there is nothing wrong with the springs in fact it is the frame Our frames have a limited lifetime warranty on them so we would need to schedule the technician to go back out to finish the repairs of the frame Our cushions are only covered under a one year manufacturing warranty which in [redacted] ’s case expired on 4/4/ We are offering courtesy cores to be sent out and a tech to finish the repairs of the frame There would not be anything done with the springs as again per the tech’s report there is nothing wrong with the springs of the unitsAs for the year protection plan Ms [redacted] purchased, it actually only covers accidental incidents The information for this protection plan should have been given to Ms [redacted] at the time of her sale I have included a copy of the protection plan terms and conditions which also states what is covered and how to file a claim It also lists what is not covered under that protection plan At this we are offering the courtesy parts (cores) to be sent out and once received a courtesy tech to install those cores for Ms [redacted] and finish the repairs of the frame [redacted] can contact our customer service department to schedule that appointment at ###-###-####Regards, Ashley Furniture Industries, IncCorporate Office KC

Dear Revdex.com,Please convey our apologies for the confusion.We offered our customer 25% off the price of her table, this has been completed The table alone, was $We did not agree to provide 25% off of all the goods and services providedThank you for bringing this to our attention.Sincerely, [redacted]

[A default letter is provided here which indi***es your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] s

Unfortunately, we do not do refunds The consumer may reselect or we can deliver the items just as soon as they come in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As the documents sent to you indicate, this is a long standing situation with Ashley FurnitureThey have sent workers out to make repairs that simply did not last very longAdditionally, the many calls to the store's service areas have been stressful and ineffectiveSince my last correspondence with you, additional tears have been noted on the furnitureI am an elderly woman who lives alone with no pets and what is happening to the furniture is beyond ordinary 'wear and tear.' Ashley Furniture needs to do the right thing and provide me a refund for selling a product that is of inferior quality [redacted]

Quick, Pleasant and Professional! MrPolk showed up and had me taken care of and on my way in less than minutes! His service was a value compared to others (Explorer)

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After re-reviewing [redacted] concerns, we reached out to our retail location management for further assistanceThey have approved an in-store credit for [redacted] furniture with the condition that a second delivery fee is paidPlease feel free to go into our retail location whenever you are able to use this credit towards reselecting different furniture We apologize for any inconveniences caused in regards to this issuePlease feel free to reach out to our retail location at 925-521-with any further questions and concerns Regards, Ashley Furniture Industries, IncCorporate Office AW

Thank You for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving [redacted] ’s complaint, we have reached out to upper management at the warehousePer management their last communication with Miss [redacted] was that she was going to get them an estimate for the repair pending whether the new wooden floor supply at the retailer matched her existing floor and if the tongue and groove portion of the planks are compatibleThe customer has not yet responded with that informationThe next steps is actually pending her contacting warehouse with the information.Regards, Ashley Furniture Industries, Inc.Corporate OfficeNDTell us why here