Ashley Furniture Homestore

Complaint: [redacted] I am rejecting this response because: That is absurd! We were home all day on both daysWhen I called to comfirm the 14th I was told by the Homestore that they and the warehouse had no comfirmation for the 14th, so why did they supposedly come on the 14th if we were not on the schedule? (They were not here on the 14th) When I called them because they didn't come on the 20th I was told they didn't come because my apptwas for the 22nd not the 20th! Not true, I confirmed the 20th with them the night beforeLisa called on the 22nd, at night, and said they didn't come because the truck broke down so we rescheduled for the 27thToday is the 27th and we have a snow storm I don't expect them to come They can pick any time and date they want to come but I want an e-mail confirmation from them to my e-mail address and a CC to the Revdex.com Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I purchased a bedroom set from Ashley Furniture in February of I was sold a brand new set that was to be picked up March 7thThe next day I received a call from Lee Dobbins informing me that the set was discontinued the following dayThis was after I paid and set up the fiance for the bed and night standThe footboard was damaged by an Ashley Furniture employeeI have tried to work on AshleyFurniture replacing the footboardWhich I was told they can't replace it because it is discountedI also requests a full refund of the entire bedroom set after speaking with [redacted] and numerous members of Ashley FurnitureI never received any replies in regards to thisI was offered a $discount of the total cost of the bedAs well as no repair of the footboard that was damaged by their staffOr repair of the footboard and no discount at all Again this is over looking the original problem at handWhich is that I was sold a brand new bedroom set and was given a discontinued bedroom set that was damagedI am now requesting a refund of all the money I have given Ashley FurnitureI have been given the run around by Ashley Furniture staffI am not satisfied with the service or the quality of the footboard that was damaged prior to me picking it upAshley Furniture wants me to pay for something I didn't damageI refuse to do soReturning the bed will leave me with an incomplete bedroom setWhich is something I can not do as wellI paid cash for the dresser the mirror and one night standI then paid the difference of the second night standThe issue at hand right now is the bed and the damaged footboard [redacted] stated she would help resolve this matter on my first complaint with Revdex.comThen she turned around and stated the two offers listedI am not satisfied with her offers and I refused her offerI am not being stalked and have had people go looking for me at my jobAs well as calls to my employer and visits to a family members houseTaking pictures of their vehicles and making threats to charge me with theftAgain, I mentioned earlier on that I was pregnant and was not going to stress out over thsi mayterThey have yet to refund my full amount paidSo I have refused to deal with them as wellThis is a form of harassment and an attempt to take advantage of me as a consumer Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy concern is that I have been told several times in the past that this would be taken care ofI would like to keep my complaint open until I see the credit reflected on my account and receive a replacement table Regards, [redacted]

Thank you for your response in regards to your complaint with Ashley FurnitureI do apologize that you felt you had paid more for the wall décorOur record show the customer was charged exactly $plus tax for the item and was refunded that exact amountI am not sure why the customer feels they paid $for the itemI have attached a copy of the customers purchase history showing the amount paid and the amount refundedIn regards to the customers rug, they were never charged for the rug and they would not be receiving that itemThat item was canceled off of the customers purchase history prior to the customer getting billed for itPlease review the attached document for all charges and refunds made to the customer.Again Ashley Furniture has refunded all amounts paid to the customer to Synchrony Bank where the customers purchase was finance throughAshley Furniture is unable to do anything further with complaint.Regards,Ashley Furniture Industries, Inc

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of the customer’s claim, we have verified the serial number off of the sofa to make sure we ordered the correct partThe part will be shipped out the week of June 6th to the customer’s homeOnce Mr [redacted] receives the part, he would need to contact his Furniture Protection Plan Montage, to set up a technician to installPer the request to have the sofa be replaced, due to this is a Furniture Protection Plan claim, we invite Mr [redacted] to contact Montage to discuss other options than getting the part Regards, Ashley Furniture Industries, IncCorporate Office SK

Good Morning, the warranty coverage is administered by a third party company, Furniture Care Protection, who I believe Ms [redacted] has been speaking with They advised my team of a claim denial yesterday in which we began to review it At that time, we had the same concern as Ms [redacted] regarding coverage of the frame damage, as we agree it should be covered I have emailed my team this morning and they will be in contact with Ms [redacted] to arrange repair of the frame We apologize for the inconvenience and I have also placed a call to the management of Furniture Care Protection to see why Ms ***'s claim was handled this way ***

Hello Revdex.com, Good Afternoon! Hope all is well, in response to this inquiry , I have reached out to guest on request phone number [redacted] and unable to make verbal contact.Guest was left a detailed message , with call back numberGuest is correct that we were unable to deliver all items purchased at one delivery date.We have apologized to guest and offer compensation for the inconveniences, guest decided to cancel order.Resolution, guest order cancel at her request and will be receiving a full rend by corporate check We valued guest [redacted] [redacted] business and truly apologized for all their inconveniences Thanks as always to bring to our attention

Thank you for the update on customer's complaint We received confirmation that the delivery of the chairs took place on 3/21/ Customer accepted the delivery and all seems to be okay with the items The Ashley Furniture Home store has also issued the refund of money to customerRegards,Ashley Furniture Industries, Inc.Corporate office**

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAdditionally, regarding the chair that was price matched, it came missing some pieces and a piece was damagedCould you please send a replacement chair and a Way for me to return the damaged/defective chair? I am greatly appreciative of the offer for an exchange on the loveseat and gladly accept Sorry its it’s taken me time to get back to youA little over a week ago, I was in a motorcycle accident and in the hospitalI’m now on the road to recovery, so I’m also on the road of getting back to businessThe office chair came while I was at the hospital, so I only am knowing about the issues with that now Regards, [redacted] ***

Dear Revdex.com,We have been in contact with our customer We will only be able to provide delivery once the merchandise is available As a gesture of goodwill we have agreed to provide an additional discountWe will continue to follow up with our customer to help ensure their satisfaction and discus other solutions if the matter cannot be resolved in a reasonable time for our customer.Thank you for bringing this matter to our attention.Sincerely, [redacted]

Thank you for making us aware of this customer's concerns While it is highly unusual for a warranted issue like this to surface so long after delivery, we would be happy to extend ourselves and order parts for Mr and Ms [redacted] at no charge to them I have tried to contact Mr and Ms [redacted] but was unable to reach them I will make sure our service department orders new legs and has them shipped to their home Feel free to contact me should there be any questions or concerns Best Regards, [redacted] , Customer Service Manager ASHLEY FURNITURE HOMESTORE Hattiesburg and Meridian, MS and Macon, GA [redacted]

I spoke with Mr [redacted] this afternoon to discuss his concerns regarding his furniture purchase Mr [redacted] will send pictures of the pealing and cracking at his earliest convenienceMr [redacted] will then schedule a meeting to come to a resolution.Dan S [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review, we have reached out to the retail store, and they have made contacted with the Ms***The customer has agreed to have her tables exchangedThe new delivery is scheduled for March 24th Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ***’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon further review of customer’s complaint/information, the exchange of the item was authorized by her Protection Plan Company We are only able to process the exchange that was authorized by the Protection Plan Company and we cannot change it from an exchange to a reselection Ms [redacted] would need to contact her Protection Plan Company directly to discuss other options since she is not wanting the even exchange that they have authorizedRegards, Ashley Furniture Industries, IncCorporate Office KC

We are researching this and will be contacting our customer shortly to discus resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Ashley furniture responded to my complaint and a resolution was reached within one day of filing the complaint with the Revdex.comThank you Regards, **

Thank you for the update from Mr [redacted] Our online sales team has agreed to process a refund to Mr [redacted] in the amount of $ Should Mr [redacted] have any additional questions or concerns, we invite him to contact our Online Sales Customer Service by calling ###-###-####Regard,Ashley Furniture Industries, Inc.Corporate OfficeAB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerWe have reached out to our retail store locationPer the store management, they have reached out to Ms [redacted] , and have advised a technician would be scheduled to install the part to the damaged itemIf Ms [redacted] accepts to schedule a technician appointment, we invite Ms [redacted] to contact the Broadway store location at ###-###-#### or Customer Care at ###-###-####Regards, Ashley Furniture Industries, Inc.Corporate OfficeWH

Dear Revdex.com, Please convey our apologies for the inconvenience of no hardware for the bed to be set up Damaged We have try to speak to the customer and are able to send out a tech out on 1/ due to unable to get replacement parts sooner Thank you for bringing this matter to our attention Sincerely,

I would like to accept Ashley Furnitures offer for the gift cardHowever, I have still not received my paid for merchandise, even though in there last email it stated it would have been shipped last weekI would like this situation resolved Can they please provide me with a shipping tracking number? Also, in regards to the gift card, I tried calling, but I'm unable to reach anyone who is familiar with my situation and they will not reward the gift cardIt would be best if Ashley Furniture contacted me at (909) 636-This has been a continuous problem dealing with Ashley Furniture The company's reviews online are one star Most complaints are about the same issue that I'm dealing with, which is no response or not getting their paid for items