Ashley Furniture Homestore

Dear Revdex.com,Please convey our apologies for the inconvenience experienced by the refund process.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed correctly These processes are very important to us, and help ensure the satisfaction of our customers Refund are generally completed in business days, however refunds of checks may take longer There is often a check holding period, required by the bank, that must be cleared prior to refund and postal services transportation time may take additional time It is very important to us that correct expectations are clearly communicated We have confirmed with our customer that the refund check has been received at this time We value our customer’s feedback and will thoroughly examine the described events.Thank you for bringing this matter to our attention.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I need an email with a detailed billing statement that shows each credit and debit from my account starting in June of to my current billOnce I receive that bill and can review the information and verify that it is correct, I will at that time decide if I will accept the responseAlso, I had asked that the bill for the chair in question for which your company has wasted so much of my time on, that my bill should be credited for that amount.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was told by multiple people within your company that they are able to deliver over the balconyI was told by dispatch themselves that they could deliver it that way if they were notified ahead of time as they would have to make sure they had the proper equipmentI was insulted by multiple employees within your company and had to take off two days from work for the requested delivery dates50% is not fair, and I will continue to go every route I can to notify potential customers of the horrendous service I have receivedIf you are not willing to assist with the third party delivery fee than I am asking to have the 50% off a smaller couch if available and a free delivery by your companyThis was not my mistake and the ball was dropped by your company in multiple situationsI am attempting to give you the opportunity to resolve Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***s

Good afternoon, this customer's merchandise was delivered on 3/24/in its entirety thank you

Hello Revdex.com Good Evening, Hope all is well, spoke with guest and have apologized for his inconveniences, the concern guest has are not all manufactured caused and can be correct by ordering components to correct.Resolution, we will exchange the entire sectional, four pieces ,as guest centricity, we will pick up the four pieces in his home and deliver four new pieces, call guest and left a message to call us back to schedule a date for the exchangeThanks as always to bring to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The clerk [redacted] never explained nor notified us that some items will be back orderedShe even asked me personally for specific days that I could be home to receive deliveriesHow could some items be back ordered when they were confirmed by their own warehouse manager before delivery then cancelled by the store ? How could a delivery truck driver who called us minutes away from my house that an item has been placed on back orderedThis [redacted] Assthule was promising us everything will be delivered on time then even told me to call her if we cannot be at home to receive deliveries? Im not the only one they mis-treated with their greed! Just look at hundreds of complaints on Yelps about their customer service and delivery operationAs a said before their business practice is a fine form of greedThey delivered some item May 10th that were supposed to be delivered May 4thOn May 8th store called that the sofa supposed to be delivered March 29th is now back ordered till June 16th!! Thats almost months drom the date it was promised! All they can respond is a lie of claiming that they told me about back orderedI never signed anything that they notified me about back ordersI signed the purchases I made but never was toldTheir response is shallow another sign of greed of getting all purchases but no customer service at all! This is not a resolution this a shame for a company like Ashley represented by some people with utmost motive of greed and deception! [redacted] ***

Hello, We have reached out to his financial institute and addressed the concerns listedThey've made us aware that they sent out notification by mail that they would be rounding payments up to the nearest dollar in August of Since then, it has been posted on the bottom of the statement issued to [redacted] *** monthlyUnfortunately the signed agreement is between him and the financial institution, not Ashley FurnitureThere is nothing we would be able to do about the late payments charged to [redacted] account Since [redacted] has had his merchandise for over a year, per our terms and conditions we will not be processing a refundWe apologize if this is unsatisfactory to [redacted] *** Thank you,Ashley Furniture HomeStore

Hello Revdex.com, To Whom It May Concern: In regards to the claim filed against our company, Ashley Furniture HomeStore, on 09/04/by [redacted] ***, this is to inform and update the complaint that our District Sales Manager, Paul P [redacted] , has reached out to [redacted] on 9/7/and is working with [redacted] on the concerns he had with our locations described in the complaint The experience that the guest has expressed in his complaint is not at all what we want our customers to go throughOur company strives to serve all our customers with the best star customer service and the best quality products At this time [redacted] is going to meet our District Sales Manager in our Eatontown location this Saturday, 9/10, to assist him with his purchase We value [redacted] business and are confident that they will be assisted to the best of our abilityIf we can be of any further assistance, please do not hesitate to call Kindest Regards, Bibi P [redacted] Guest Services Manager [redacted]

I am not understanding how you left the store if you knew how the transaction and discounts were written up The initial complaint suggested you didn't know until you got home, now you are stating you knew before you leftBecause [redacted] could not actually reduce the price of the delivery charges and protection plans on the invoice he reduced the price of the furniture to make the bottom line work in your favor.By not cancelling it right then we have already processed the order with the manufacturer and that's why we have you sign the invoice stating that all sales are final.Is there another reason you are wanting to cancel now, instead of cancelling when you weren't approving of how the discounts were applied, on the invoice, in the showroom?

Ms [redacted] purchased her furniture from the Ashley Furniture- [redacted] franchise on or about 4/17/and exchanged some of her furniture on or about 9/19/14, so it is still under the one-year Ashley warranty I am unsure of these dates because, as the new owners of this franchise (as of 12/1/14) we have only limited access to the records of [redacted] *** But, of course, as the new owners of this franchise, we have an obligation to provide warranty repairs on her Ashley furniture I have been working with Ms [redacted] on the issues with her sofa since 1/29/ On 2/18/15, I mailed a letter to Ms [redacted] with several options for resolution from which she could select; a repair, an exchange, or a return with a restock fee On 3/18/15, Ms [redacted] reached out to me to accept the exchange option for her sofa, but proposed we provide a service inspection of her loveseat, too, to determine if we would offer the same options for her loveseat I thought her request made sense, so I created a service claim and asked our Customer Care department to contact her to make a service appointment Unfortunately, I had the wrong phone number for Ms [redacted] , so our Care department’s messages went unanswered until [redacted] contacted us again on 4/6/with the correct phone number This service appointment occurred on 4/8/15, and our technician judged the defect in the loveseat to be economically unrepairable Ms [redacted] has chosen to exchange both her sofa and loveseat She may reselect from any of our Ashley Furniture HomeStore or Furniture and ApplianceMart locations, throughout Wisconsin The final step is to determine the amount of in-store credit to which she is entitled On 4/10/15, I reached out to the former owners of the franchise to request a copy of her original purchase records with her price paid, to determine the amount of the credit she can use to reselect new furniture I resent this request on 4/15/ I am still waiting for a response We asked Ms [redacted] if she could produce a copy of her original purchase receipts, which would also be acceptable to us as proof of price paid She is seeking these in her personal records As soon as we obtain this documentation, Ms [redacted] can proceed with reselecting her furniture Though Ms [redacted] does not yet have resolution, I believe we are handling her issues promptly and in good faith I look forward to delivering Ms [redacted] ’s new furniture to her, and hope she remains our customer [redacted] [redacted] [redacted] ** [redacted] Ph: ###-###-#### Fax: ###-###-####

Hi Revdex.comGood morning!Hope all is well, just reached out to guest and apologized for the inconveniences, guest was advised that we are installing a new system today and we are unable to log on our system so I will not be able to review her order and provide a resolution today, but will call her tomorrow, as our system will be up & running.Thanks as always to bring to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern I am not satisfied with credit of because I paid $and this included delivery fees and accidental damage protectionWhen I called warranty protection and explained the situation that the sofa is cheaping leather I was told it’s not coveredI had to call Ashley Furniture and provide them picturesOnce I did that I was promised parts replaced, which first part came with chipped leather and second piece came okay condition, however the other parts start to chipThen I was promised a brand new replacement couch and instead I got USED damaged couch in worse conditionI do not trust a company when company instead of honoring their word wasting customer timeWhere is your customer satisfaction where customer is getting more and more upset because the quality is not there and when I bought warranty I was told this will cover anything , and it’s not what I was told when I called warranty after I purchased.I am respectfully asking to 100% refundI went to your retail store more then times, and manager took a copy of my sales receipt promised to call me back and never didI am not happy with quality of your product or services I receivedPlease issue a refund and pickup items ASAP Regards, *** ***

[redacted] & [redacted] were in our store on August 20, 2016, they did sign the credit application and we did get them approved The no interest accounts automatically come with an Ashley Advantage card The customer can call [redacted] at [redacted] and close the account [redacted] does not allow us to close the account thank you

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerOur retail location has advised that they are working with Ms [redacted] to resolve her issue She will be coming into the store this weekend to take care of the situationRegards, Ashley Furniture Industries, IncCorporate Office AB Tell us why here

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After further review, we have found that the reason the delivery team didn’t show up on July 13th for the delivery is because they didn’t have the items loaded into their truck Per our dispatch the items were pulled but not put in the lane for the delivery team to load them on the truck It would be the responsibility of the warehouse and/or dispatch to contact the customer when it is the day of delivery and items are not going to be delivered At this time we do not know why customer was not contact that morning to be advised delivery would not be comingIt is not our standard practice to leave the customer wondering about their delivery and/or giving incorrect information We do apologize to [redacted] for having to go thru thisWe have reached out to the store manager, who has advised that the amount for the items has been refunded to [redacted] already Also the store manager will be reaching out to [redacted] again today sometime Regards, Ashley Furniture Industries, IncCorporate Office KC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Please close this complaintThe Ashley Furniture finally respond to me and the will sent me refund.Thank you for your help [redacted] ***

We have been in contact with the customer to inform her of the delay on the piece of furniture that she orderedWe let her know that due to the popularity of the item we can is has been back orderedWe also let her know that as soon as we get the item here in the store we will deliver to her home as soon as possibleWe can not be held responsible for delays from the manufactureIn the invoice that is signed by the customer it states that delays by the manufacture can not be held against the sellerAs soon as the product that was ordered by Mrs*** comes in we will deliver the item

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I was granted the months financing at the invoice [redacted] of so what they are saying is , it is printed right on my copy.When I called store about the on line pricing for there store which was less and they said if I paid with my own credit card , I could get that priceI SAID I WANTED FINANCING THEY OFFERED ON MY SALE THEY SAID OK MONTHS.I called again and they said if I went online the sale would go through there store in manchester.So if I buy online it is cheaper this is deceitfull ,