Ashley Furniture Homestore

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Joanne ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAt this time, Ms***’s purchase has been cancelled and the monies have been returned to her American Express account We invite Ms [redacted] to contact the retail location if there are any further issuesRegards, Ashley Furniture Industries, IncCorporate Office AB

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The customer purchased the items out of a catalog, both pictures of both colors were in the catalog, they were right next to each other, the only colors this series comes in are a cream and chocolate colorThe customer saw both colors and chose to go with the lighter colorOnce the product got into the customers home, they did not like the color, had second thoughts and wanted to exchangeThe customer purchased the closest color to white, and he now wants to steer from white and go to a darker color? At the time of sale the customer was made aware that all sales are final, there are no cancellations, no exchanges and no refundsWe can not exchange a piece just because the customer has second thoughts and does not like the light color in his home The customer received what the customer purchased, we can not take the items back because the customer does not like the color now that it is in his home

We have contacted our customer, and started discussing resolutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like this case remain open even though Ashley Furniture has been in contact with me but the problem hasnt been resolved as of July 14, Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below I realize my loveseat will get hereWas told it would be end of Sept, now it's October?I don't feel that the business response is enough for all of the trouble we have been out through, and that their way of doing business Has not changed, despite our complaints I have lost income, time with my family and have spent hrs calling to rescheduleDeliveries, which is their jobI feel compensation is an appropriate requestFor my time and stressI do not accept just an apology Regards, Rebecca T***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Mark ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: They lied to us, what they showed us in the store and what we payed for is different with what they deliveredIt is just like that you buy leather and they deliver rubberYou can not tell at the first time, but it started deteriorating withing a few weeksYes they came to fix it by completely removing the fake material from the love seat and replaced it with a genuine leather but I bought a set of pieces including a sofa and a laf cornerAm I going to go through the same hustle again for something that supposed to last for at least about years? Plus, I spent gas going back and forth to the store, too much energy arguing with these rude peopleI believe that we should be compensated? They need to stop these bad practices to the consumers.? Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Markia S [redacted] s’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon full review of MsS [redacted] ’s situation, we do apologize for any supply chain delays that may have occurred Our system indicates that MsS [redacted] is scheduled for delivery for this coming Monday 1/9/ We invite MsS [redacted] to contact the retail location in regards to any compensationRegards, Ashley Furniture Industries, IncCorporate Office AB

Hello! I have contacted the store and they have processed an exchange for the sectional Tentative delivery date is 8/6/ Once again we apologize for the long delay in getting the Checkuri's Complaint resolved; we hope that once the exchanged pieces are deliveried this will satisfy their Revdex.com.Regards,Ashley Furniture Industries, Inc.Corporate Officesc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My mother [redacted] and I have been attempting regular contact with Ashley representativesWhile Katie from Ashley left me an email saying she couldn't reach me earlier this week, we both attempted to call her back times in a single day without success, each time leaving voicemailsWe finally talked to them on Thursday, which is the day before this response was sentWe have even reached out to Ashley via a different phone number, a different email address and via social mediaThey begin to respond then they stop They continue to push store credit and not a refund as we wish to haveAgain, I must ask: why would we wish to buy more furniture from them when we have seen what happens to it? Any pieces we purchase would not match the ones we would be replacing, and who is to say the same problem will not happen to the remaining pieces soon? We are very reluctant to receive store credit and purchase more goods from Ashley Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Nicole ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Ashley Furniture offered to refund Ms***’s delivery fee and amount of the individual item that was on back order Ms [redacted] left and said they would get back to them Ashley Furniture has now created a credit memo to have the remaining item that is in the home picked up and money refunded to Ms [redacted] as well as the refund of the delivery fee and back ordered itemRegards, Ashley Furniture Industries, Inc.Corporate office**

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I spoke to Ashley Furniture repair company on April 3rd at 8:37pm, and scheduled the repair for Saturday April 28, I was told the technician would call me the day previous to schedule a three hour window that they would arriveI have also spoke to them 04/09/at 2:56pm, when they called again to schedule the repair, and I informed them I was already scheduledThey checked their records and confirmed that the appointment was indeed scheduled IF they would like to see the phone records I can have them printed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11824610, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Good night, I did not solve anything, I went to the store on 11-21-and I talked to the Maneger Oscar Parnass and he told me that in a week I had the things that were missing in the store to pick them up and not I calle Regards, Nubia O [redacted]

Complaint: [redacted] I am rejecting this response because: I received a telephone call stating that the furniture, purchased in May and scheduled for delivery the first week of June, is not available until sometime in August They stated that they COULD NOT GUARANTEE AUGUST DELIVERY, however When we purchased the furniture we were guaranteed delivery in early June They refuse to give us a firm date when the furniture will be delivered AND they refuse to refund our purchase In essence, we paid for furniture that has not been delivered Their phone call yesterday was only to tell us that they COULD NOT TELL US WHEN IT WOULD BE DELIVERED This is the worst example of customer service I have ever experienced If working through your organization does not cause Ashley furniture to comply within the next few weeks, I will have to consider legal options Regards, [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the merchandise and replacement parts delay .We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control Our customer purchased merchandise which was delivered on 1/13/sold at a discount The parts necessary to complete the assembly were ordered, and per the current manufacture ETA, they will not ship until March 2nd Our customer plans on waiting for the parts to arrive We have agreed to provide furniture restoration services at no cost If our customer is still dissatisfied within days after the services are completed we will make an exception to return and refund the purchase.Thank you for bringing this matter to our attention Sincerely, [redacted]

Hello Revdex.com, Hope all is well, guest was called yesterday and spoken to by Joe one of our leads, we have apologized for her inconveniences Resolution, guest was scheduled for service by our third party service department to address her concern, guest was also told will get a call within to hours to schedule date and time frameThanks as always to bring to our attention

The customer fully inspected the item two different times and noticed damage and refused the item, as he should, if an item is damaged it needs to be refused to it can either be fixed or replacedOn the third pick up, the customer fully examined a brand new filing cabinet, if the item was damaged, the customer would have noticed the damage seeing this is his third time picking up the item.The customer signed that the item was fully inspected and being received in good and complete condition and then took the item home.Once we have the signed paperwork stating no issues or damages are on the product when it is leaving, we are not aware of what happens during transit, a lot of customers damage product during transit that is why we recommend delivery, but this customer did pick up his cabinet and he did sign off stating the item was in good condition when he was receiving it.After the third pick up, the customer is going to fully examine the product he is taking, and the customer is going to make sure that this being the third trip, there are absolutely no damages on the product, and the customer did make sure there was no damage and that is why he signed the pick up receipt and took full possession and full responsibility for that item when he left the warehouse

Initial Business Response / [redacted] (1000, 9, 2015/10/27) */ In our experience a table does not collapse in this way without some sort of pressureWe communicated this and the call was endedWe have again spoken to this guest and they will send additional pictures to see if we can place this though warranty

I am rejecting this response because: - Please keep this case open until the followings are met:aThe refund for my bad bedroom set is processed and the money is refunded to me.bThe replacement bedroom set that we paid with my credit card (extra cost until the refund is processed) is delivered and in good qualityThe old (bad) bedroom set is taken out.I will update Revdex.com if there is any updatesThanks Regards, *