Ashley Furniture Homestore

I finally got a response from the store manager regarding below caseCustomer received all product on 4/1/ The store will be sending out $in gift cards due to the overall experience

Revdex.com:I received a refund and money for the estimated cost to repair home damages as of yesterday, Feb Thank-you Revdex.com for all your help! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After further review, we have reached out to Mr [redacted] and he has advised that he will be receiving a new mattressThe delivery of this new mattress is scheduled for 12/27/ We apologize for the inconveniences and invite Mr [redacted] to contact Ashley Furniture at 1-800-240-with any further questions or concerns Regards, Ashley Furniture Industries, IncCorporate Office WH

Dear Revdex.com,Please convey our apologies for the inconvenience caused be the merchandise availability .We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control We have confirmed that the delivery was completed on 12/19/and the furniture was in good conditionAs gesture of goodwill we have agreed to refund the delivery fee to our customerAll refunds may take business days to be completedThank you for bringing this matter to our attention.Sincerely, [redacted]

Thank you for the update from Ghoudsieh Our retail location has made several more attempts to reach the customer to resolve this matter Unfortunately, we cannot proceed towards a resolution until the customer responds to our calls We invite Ghoudsieh to contact the retail location to resolveRegards, Ashley Furniture Industries, IncCorporate Office AB

I apologize for the confusion, adjustable bases on storage bed is still a new concept for most of the team The manufacturer's representatives have even had to correct themselves on which models are compatible and which are not.As I understand it the issue is being handled by HomeStore customer service

Thank You for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving [redacted] ’s complaint, we have reached out to upper management at the retail location as well as warehouse Per management the customer has been contacted and is aware that since the item is Tempur-Pedic, she needs to reach out to the manufacturerCustomer was not happy but has agreed to contact them At this time we invite [redacted] to contact her retail location if there are any further questionsRegards, Ashley Furniture Industries, IncCorporate Office ND

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon speaking with the [redacted] , this is what we have found outThe customer made a complaint with the store regarding a flat area on her rug The store gave the customer a $gift card for the inconvenience and would allow her to use the gift card on a new rug The customer decided to keep the gift card because she wanted to use it on a bedroom set in the near future and was given a manager's discount on a new rug The customer ended up purchasing the exact same rug The sales person questioned the customer regarding purchasing the same rug and her comment was that it was just a minor issue and they moved the rug around so that the flat area could not be seen The customer left the in a very good moodWe have asked the store to reach out to the customer again to discuss any other concerns the customer may be having With regards to the flat accent pillows, I have placed them on order and they will ship to Ms [redacted] via UPS or FedExSincerely, [redacted] Ashley Furniture Corporate Office / [redacted] Style Definitions */

Thank you for the update on Mr [redacted] ’s situation As of 2/3/15, the refund had been processed and sent back to the [redacted] from our Corporate Finance Department Unfortunately we cannot control the process and procedures of a third party company and the time it may take to post to the customer’s account With regards to the damages caused during the piof the furniture, as previously stated, Ashley Furniture had no documentation indicating we were made aware of any damages Nothing was reported during the pior even after it was complete The first we heard of the damages was through this claim We do contract out our delivery services as the customer mentioned We have since forwarded this information to the company that completed the delivery They will be in contact with the customer At this time, there is nothing further that Ashley Furniture can do for this customer We truly feel that we have made a “good faith” effort to resolve his issues Sincerely, Ashley Furniture Industries, Inc Corporate Office **

Date: 3/2/ Revdex.com Complaint Department Complaint ID: [redacted] At Ashley Furniture, one of our primary goals is to provide customers with the highest quality of serviceWe do regret to hear of your dissatisfaction Upon review of the customer’s complaint we have been trying to reach out to the customer from Ashley Furniture to look in to the issue he is reportingWe have made multiple attempts at reaching the customer At this time we would ask the customer to contact our Customer Care department at ###-###-#### and reference request number *** Thank You for giving Ashley Furniture the opportunity to respond to this complaint Sincerely Ashley Furniture Corporate Office [redacted] / [redacted] Style Definitions */

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the merchandise availability.We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control We have agreed to verify the inventory availability and provide delivery, with our customer Our customers satisfaction is important to us, as a gesture of good will we are also providing an additional discount on the bed We value our customer’s feedback and will thoroughly examine the described events.Thank you for bringing this matter to our attention.Sincerely, [redacted] Office of the President

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.We have contacted ***, the contracted delivery service used for the customer's deliveryWe have asked that they get in contact with their insurance company and speak with the customer today to discuss the In- Home damage (IHD) issue.Sincerely,**Ashley Furniture Corporate Office / [redacted] Style Definitions */

Dear Revdex.com,Please convey our apologies for the inconvenience the merchandise availability caused .We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control We are constantly working to develop and maintain the best customer service standards in our industryOur management is charged with great responsibility and empowerment to help resolve issues as they arise It is very important to us that our employees provide clear honest communication and set realistic expectationsUnfortunately we are sometimes faced with unpredicted logistical short falls that impact merchandise availability, our delivery/pickup systems, or our communication efforts We value our customer’s feedback and will thoroughly examine the described events.We have been in contact with our customerThe merchandise has been delivered, however there are new issues which we have agreed to resolveAs a gesture of good will, we have agreed to provide additional discounts which will be refunded back to our customerWe have also agreed to provide a promotional store credit to help restore our customers satisfactionAll refund may take up to business days to be completed.Thank you for bringing this matter to our attention.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: they haven't called me back since Wednesday !!! That's their problem every time.They tell you that they will call the next day but they never do !!! Regards, [redacted] ***

Hi Revdex.com Good evening! Hope all is well, I have spoken with guest [redacted] yesterday 8-25-regarding , she was requesting full refund.Guest was advise initially that we were not taking back the box-spring and also will not be receiving a refund for her deliver,After we pick up what was agreed upon and refund guest, guest call in requesting for us to pick up and refund her for the delivery and box-spring.Guest was advise that we will pick up the box-spring and once receive back then the refund will be issue for the remaining amount guest inquiring aboutWe have call guest and left a message to call us back to schedule the pick up of her box-springi do believe that we are working with this guest and this complaint should not be count against usThanks as always to bring to our attention

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerOur retail location has advised that they have been working with Mr [redacted] regarding his issue Both parties have agreed to a reselection of the furniture We invite Mr [redacted] to visit the retail location at his convenience to use his store credit Should Mr [redacted] have any further questions or concerns, we ask that he contact the retail location directlyRegards, Ashley Furniture Industries, IncCorporate OfficeAB

Dear Revdex.com,Please convey our apologies for the inconvenience the merchandise availably has causedWe have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control We are contacting our customer to schedule delivery for the soonest available time We value our customer’s feedback and will thoroughly examine the described events.Thank you for bringing this matter to our attention.Sincerely, [redacted] Office of the President

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] , N ***’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving [redacted] ’s... complaint, we have reached out to the retail location. Management from the retail location has tried contact Ms. [redacted] to assist. At this time we invite [redacted] to contact her retail location. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

I have spoken with Ms [redacted] and addressed her concerns Thank you for making us aware, as we desire to serve our customers to the best of our ability[redacted] , Customer Service Manager

Complaint: [redacted] I am rejecting this response because: I did not receive any resolution of this problem There was no solution to this problem set forth by the company other than to say "Sorry, you will you have your furniture in another week." I don't think they understand my issue I was about to go to another store to purchase furniture when the sale person tells me they will have everything but the nightstands by the 12th and that I would have a matress by 2/5/ The remainder would be delivered 2/6/so I agreed to those terms I did NOT receive a matress until two weeks later and I left that issue alone becuase I understand things happen despite the fact I slept on the floor for a week and a half I was also not told that I would be charged for a loaner frame (I did not agree to that) In addition, I was NOT told that my bed wouldn't even be able to be put together because the bedrails werent ordered I feel as if I was told "what I want to hear" just so the sale could be made I would definitely have gone somewhere else to purchase furniture had I known that what I was being told was not accurate [redacted]