Ashley Furniture Homestore

Complaint: [redacted] I am rejecting this response because: case closed Sincerely, [redacted] ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon full review of the situation, our retail location has been working directly with the customer to resolve the issues At this time, a technician has been scheduled and the delivery of the remaining items has been scheduled We invite [redacted] to continue working with the retail location until the issue is resolvedRegards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this Customer’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.This customer voided the sale on 5/29/ We never delivered furnitureThe customer must have received their money back as this sale is from May 2013.Sincerely,Ashley Furniture Homestore – Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , Ashley's did give us credit for the old set, and we purchased a new set, but of course it cost us thousands more We are very weary still at this point, and hope what the Senior Customer Rep stated proves to be the case At this point, although I feel they could have done more for the major inconvenience and disrupt, the resolution is okay Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Called and left a message for guest to review what is outstanding so we can attend to the concern Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the Revdex.com for attempting to help me I am truly disappointed by Ashley Furniture on Stony Plain roadThey did not resolve my issue before my mattress arrived (even though I gave them a full week) After my Revdex.com complaint a tech was sent to my home He built bed slats and crossbars out of old wood The wood stunk up my roomof the crossbars was too long, but he forced it into the frame by screwing it down-which split the woodHe left the hard ware that attaches one slat to a crossbar sticking outSo there is metal sticking up that could rip my new box springI put the wood on the deck to air it outWhich helped and I covered the exposed metal with duct tapeI tried to listen the screw where the tech split the wood [redacted]

Will will do everything in our power to expedite the delivery Just as soon as we receive the merchandise, we will get it to the consumer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Hello Revdex.com, Good afternoon, Hope all is well, spoke with mr and he advised that he was not happy with the service provided on his chestAs this e-m stated his dresser, guest did not report any concern on his dresser, so I have confirmed it is his chestResolution, we will exchange the chest , on 12-20-17, due to availability ,this means that we will pick up the one guest has in his home and deliver a new oneThanks as always to bring to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Today I had received a message saying my complaint had been closedAs per Ashly Furniture, they did not send out a technician until 03/11/late afternoonThe technician took off the feet, took pictures of the floor and put feet into the posts as they should have been from the beginningWhen the technician took the mattresses off the bed, we were able to see that there were actually middle support posts; the two that did not have feet that I initially complained about that had metal rods gouging into the floor, and the third which I had not been able to see before had a foot, and left no damageSo, to me it is obvious now that two of the three feet were installed incorrectly by their "professional installers"The technician that came said they have been having a lot of difficulty with a third party company they hire so they can keep up with installations from their sales, and that it was this third party that installed it wrongI don't see how this is my problemPlease find attached pictures of damage to my hardwood floorsPlease do not close this complaintI thought I had days from when they actually did something to correct their mistake to respond.Please advise what I can/ need to doDo I need to start a new complaint?Thanks, and best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me I still will not be pleased with my experience and will no longer be a customer and will not recommend them!! Regards, [redacted]

We do apologize for the delay of the repair of the customers table, we have sent paperwork over to our service technician and the customer will be receiving a call to set up a date for service on the table in his home

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In response to your email, I have not heard from Ashleys FurnitureHowever, I went directly to Synchrony Bank who handles the financing for Ashley and they helped me resolve the issue to satisfactionThanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The problem is that I don't want a store credit, I would want my money back cause I'm sure I will receive the item defective and I don't trust the quality anymore Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is an unacceptable responseI told them from the beginning not to call me but to text or email me insteadThey came out and delivered most of the furniture but refused to bring the couch in because it didn't fitThe movers made scrapes in the hallway in several placesI don't find a 1% discount to be an acceptable compensation for a month and a half wait with no furniture and having to take off work now daysI'm still unsatisfied and still dont have a coach because of their failure to communicate by any method other than voice telephoneNot everyone has the time to sit by the phone all day for you to callCan this be escalated to the person answering this messages manager? Regards, [redacted] ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] E [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of Ms [redacted] complaint, we have found that she has in fact contacted our customer service center but only one time did we send a tech out for the swivel base part We were not ever advised of the power components not working Ms [redacted] did contact her Protection Plan Company and filed a claim with them Her Protection Plan Company sent a technician out for repair which he did The service man found a plug that was loose so he did fix that and adjusted it so that it wouldn’t come loose againAt this time if Ms [redacted] is having issues with the Power Components for the unit she will need to contact her Protection Plan Company due to her being out of her One Year Manufacturing warranty She can contact the Protection Plan Company at ###-###-####If Ms [redacted] has other concerns or questions we invite her to contact her local retail locationRegards, Ashley Furniture Industries, IncCorporate Office KC

We apologize for the confusion That sofa style wouldn't have fit four pillows and the loveseat would have been worse so not sure why the pillows from the sectional were moved to that vignette Customer service can order you more pillows if that is what was shown in the showroom.The additional pillows are processed as a courtesy part order and should come from the Arcadia, Wisconsin corporate locationPlease allow 4-weeks for part orders.If you have not received the pillows in weeks please contact [redacted] and customer services can reach out and get an update on the part orderThank you

Dear Revdex.com,Please convey our apologies for the inconvenience our customer has experienced by not receiving her refund.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed correctly These processes are very important to us, and help ensure the satisfaction of our customers Though extremely rare, clerical errors, such as number transposition, data entry mistakes, and manifest errors can cause inconveniences When an issue such as this arises we are committed to isolating the problem and fixing it as promptly as possibleAttempts to reach our customer directly to discuss this matter have been unsuccessfulWe will continue attempting to reach our customer so this may be resolvedThank you for bringing this to our attention.Sincerely, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Jennifer and [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerWe apologize for any inconveniences we may have caused Mrand Mrs [redacted] We did reach out to the retail location regarding the refund amount They did process the refund, however due to Mrand Mrs [redacted] financing the purchase the refund amount would actually be applied back to the financing account It can take up to to billing cycles before seeing the refund amount back on the account At this time we invite Mrand Mrs [redacted] to contact their local retail location for further explanation of the refund processRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for allowing us the opportunity to work with Ms [redacted] to resolve her complaint with Ashley Furniture Industries, Inc I believe we have finally addressed all her concerns A refund of $was processed on 4/1/for her GBS Protection Plan In addition to this; the Yorba Linda store has processed the $Gift Card that were promised to herPlease let us know if we can be of any other assistance to her Hopefully we will be able to bring this complaint to a resolutionRegards, Ashley Furniture Industries, IncCorporate Office SC

Hello Revdex.com, Hope all is well, reached out to guest as per guest inquiry, spoke with mr and apologized for his inconveniencesResolution, we will pick up guest sleeper sofa # [redacted] and we will correct at our DC , once completed we will call guest to schedule a delivery back to his home.The date of the pick up scheduled for at guest conveniences is on 1-13-17, and also we did advised this takes seven business days to complete.Guest agree with resolution.Thanks as always to bring to our attention