Ashley Furniture Homestores

To Whom It May Concern:
Thank you for your prompt response.   Ashley Furniture HomeStore is only responsible for manufacture defects, we believe that the service specialist will not be able to assist you with a peeling or lifting veneer do to moisture.  Most table top damage must be repaired in a repair facility.  We would be happy to offer you a discount towards a new purchase.
Thank you,
Melanie

Good Afternoon, Thank you for bringing this to our attention. We are pleased to advise the consumer was approved for a re-selection. His new mattress ([redacted]) has been added to his invoice and he is scheduled for tomorrow 3/2/18 for the delivery of the new mattress. We are confident all...

concerns will be resolved in full at that time. Thank you, Deannie F[redacted]Ashley Furniture HomeStoresTrivett's Furniture T & T Distribution, LLC

Good Morning,
 Thank you for bringing this guest to our attention. I do apologize, however, after much investigation we were unable to locate the consumer in our data base with the information provided. Please have the consumer confirm the information and name on...

the original invoice. We have attempted to contact the guest for additional information, however, we have not had success in doing so, nor does the guest have a voicemail set up so that we may provide our information to receive a return call.Your assistance to the matter is greatly appreciated.
Regards,
Deannie F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

To Whom It May Concern: Ashley Furniture HomeStore apologizes that the refund is not showing on your account.  We have reached out to the finance company to find out what the delay is.  This credit should be reflected shortly. Thank you for your patience and understanding. [redacted]

To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that this customer may have experienced.  We have processed the refund to this customer's finance account and they should be able to see it reflected within 7 business days.  Please let me know if you have...

any further concerns. Thank you, [redacted]

I have a left a message on both phone number on the order to discuss options.  I will continue to try and reach the guest.

Good Morning,
 
 We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. We would like to formally apologize for any inconveniences the consumer may have experienced in addressing their merchandise...

concerns. At this time we are currently diligently working to provide a satisfactory resolution to the consumer so that they may enjoy their sofa to the fullest extent. The consumer has been in contact with a customer care supervisor to discuss and coordinate a pick up for factory repairs of the unit to be completed in shop. Repairs have been completed and the consumer is currently on schedule for re-delivery of the unit tomorrow, 9/29/2016. We are confident the consumer will be pleased with the repairs made and resolution will rendered in full at that time. Please advise if we may be of any additional assistance to the consumer as it is our mission to ensure we not only meet, but exceed our guests expectations.
 
Best Regards,
 Deannie F[redacted]

To Whom It May Concern:Ashley Furniture HomeStore's position remains the same. Thank you, Melanie

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. We are pleased to address the consumers  concerns. At this time the consumer is on schedule for today, March 11th, 2015, to have parts in...

home installed by our service technician. we are confident all concerns brought forth by the consumer will be fully resolved by the end of business today. Please feel free to reach out to me should the consumer require any further assistance in this matter.Best Regards,[redacted]

We have picked up the furniture and refunded the guest.

To Whom It May Concern;Ashley Furniture Home Store apologizes for any difficulties that you have incurred.  Each Ashley Furniture Home Store is independently owned and operated.  When this consumer made this purchase, our franchise was not the owner of record for this location.  We do not have the paperwork and receipts from the original purchase.  We apologize that this consumer did not read the contract that was originally mailed to them 4 to 6 weeks after the purchase.  We really value our consumers and would like to offer the customer a 20% off discount towards a new purchase of any product not currently under any promotions. Thank you, Melanie

Good Afternoon,
We redelivered new items to the consumer on 10/25/14. I have spoken to the consumer to follow up and she stated all went well with the second delivery and all concerns at this time are considered to be fully resolved to the best of our ability. Please feel free to...

reach out to me should you have any further questions in regards to this consumer.
Best Regards,
[redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. The consumer was advised we were unable to successfully deliver the floor model purchased from our clearance center. In the efforts to make this right for the...

consumer a new item was ordered from the manufacture at no additional charge to the consumer. At this time we have an estimated arrival date of 1/15/15. We are pleased to schedule delivery of the new piece upon arrival to our distribution center. Please feel free to contact me should there be any additional questions or concerns in the interim. Best Regards,Deannie F[redacted]

I am having another tech come out tomorrow to repair.  If he can't repair we will reorder.

Complaint: [redacted]
I am rejecting this response because:
I do not take kindly to "strategic corporate" endeavors that are formulated with the sole intention of "getting over on the customer". I have read your policy and as an added courtesy have included it in this response message. I want to addressthis on many fronts. First, I do not like it when a product is sold to me as a "Cadillac" and then when I call on the retailer and ask for help with the product that they sold to me they turn around and tell me "sorry we can’t help". The only reason I purchased this product from Ashley Furniture Home store was because they offered this warranty with the mattress. The sales person went on and on about this warranty. Not once, did she even present to me to purchase a mattress cover, nor did she say that w/o the cover your mattress warranty will not be honored. Let's look at the facts; I included my receipt, I ask: can it be that a person who spends over $1400.00 dollars on a mattress really decide not to spend an additional $25-$30 on a mattress cover?? Really??The truth is that this matter cannot and will not be decided on speculation alone, but, based on my experience it is my understanding that Ashley Furniture Home store sales reps "INTENTIONALLY" are taught to exclude these very important details so that when this day arrives, they can throw their arms in the air and say "there is nothing we can do for you". The Law tag is not on the mattress, you are correct, but is that reason enough to disqualify me from my warranty?? Are your implying that there might be a chance that this is not the mattress that I purchased?? I truly hope that is not the reasoning behind this. And in your response you mention that the mattress is "Soiled" and "stained"; the word Soiled and stained are synonymous, I appreciate that you’re trying exasperate the issue with no ill will intentions "I'm sure". But, your inspector came out and examined the mattress and found it faulty. I know this because it is what he told me. When I called for a copy, [redacted] (supervisor at customer care) told me that the inspection report was "Proprietary Information" and that I was not entitled a copy. A decision made against my cause and I cannot see a copy?? This is a “shady deal”, and is vastly different from what waspresented to me approximately 7yrs ago. Now as per my last response to your company, your inspector was able to make the inspection, which is the greatest concern as per [redacted] Warranty policy, so then what is the issue?? I can place a mattress cover over the mattress so that your company can transport it with no risk to them. I hope that the reason you don’t want the mattress with stains is so that you can either resell it or Lord knows what……Look, do the right thing and stop trying to cheat people out of products they paid you good money to receive. 
Mr. [redacted]
Regards,
[redacted]

We have service scheduled for tomorrow to assemble the bed.

To Whom It May Concern:
Thank you for contacting us in regards to your concern.  Our records indicate that the refund through the finance company was processed on 6/16/2016.  The account should reflect that payment was processed.  If you for some reason that refund is not...

reflected, please contact us at [redacted]. 
Thank you,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

Good Afternoon, Thank you for bringing this consumer’s concerns to our attention. Upon further review we found that the consumer’s financing company has since picked the items up from the consumer’s home per the consumer’s request. Ashley Homestore has refunded the down payment provided to us in...

the amount of $[redacted]. All concerns for this consumer have been considered to be resolved in full. Any additional monetary refunds would need to be addressed with the Progressive financing company at this time. Please feel free to contact us should you have an additional questions or concerns regarding the information provided. Sincerely, DEANNIE F[redacted]