Ashley Furniture Homestores

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.LIARS!  They did NOT deliver the furniture.  In fact, they REFUSED to deliver the furniture and I had to pick it up myself.  After I got it home, I discovered damage to the sofa.  I filed a complaint at the store who promised me they would have someone come out to repair it or arrange for a replacement.  I gave a copy of a picture of the damage to the gal at the store.  THAT CONTACT TO ARRANGE FOR REPAIR HAS NEVER HAPPENED!.  I STILL get the run-around from these people.  They are refusing to do ANYTHING!  NOW, I want my furniture repaired or replaced!!!Regards,[redacted]

Thank you for bringing this consumers concerns to our attention. I am pleased to advise all concerns for this consumer have been resolved in full. The consumer was offered store credit for a reselection on 12/04/17, chose new product on 12/08/17 and received full delivery of new product in perfect...

condition on 12/14/17. We have since left two messages for the consumer to confirm satisfaction on 12/14/17 and 12/20/17 without returned response.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
---I did not receive the three piece table set, that is untrue!

Good Morning,
 Thank you for bringing this guest to our attention. I do apologize, however, after much investigation we were unable to locate the consumer in our data base with the information provided. Please have the consumer confirm the information and name on...

the original invoice. We have attempted to contact the guest for additional information, however, we have not had success in doing so, nor does the guest have a voicemail set up so that we may provide our information to receive a return call.Your assistance to the matter is greatly appreciated.
Regards,
Deannie F[redacted]

Good Afternoon, Thank you for bringing this to our attention. We are pleased to advise the consumer was approved for a re-selection. His new mattress ([redacted]) has been added to his invoice and he is scheduled for tomorrow 3/2/18 for the delivery of the new mattress. We are confident all...

concerns will be resolved in full at that time. Thank you, Deannie F[redacted]Ashley Furniture HomeStoresTrivett's Furniture T & T Distribution, LLC

To Whom It May Concern:
Thank you for your prompt response.   Ashley Furniture HomeStore is only responsible for manufacture defects, we believe that the service specialist will not be able to assist you with a peeling or lifting veneer do to moisture.  Most table top damage must be repaired in a repair facility.  We would be happy to offer you a discount towards a new purchase.
Thank you,
Melanie

To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that this customer may have experienced.  We have processed the refund to this customer's finance account and they should be able to see it reflected within 7 business days.  Please let me know if you have...

any further concerns. Thank you, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

To Whom It May Concern: Ashley Furniture HomeStore apologizes that the refund is not showing on your account.  We have reached out to the finance company to find out what the delay is.  This credit should be reflected shortly. Thank you for your patience and understanding. [redacted]

Good Morning,
 
 We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. We would like to formally apologize for any inconveniences the consumer may have experienced in addressing their merchandise...

concerns. At this time we are currently diligently working to provide a satisfactory resolution to the consumer so that they may enjoy their sofa to the fullest extent. The consumer has been in contact with a customer care supervisor to discuss and coordinate a pick up for factory repairs of the unit to be completed in shop. Repairs have been completed and the consumer is currently on schedule for re-delivery of the unit tomorrow, 9/29/2016. We are confident the consumer will be pleased with the repairs made and resolution will rendered in full at that time. Please advise if we may be of any additional assistance to the consumer as it is our mission to ensure we not only meet, but exceed our guests expectations.
 
Best Regards,
 Deannie F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

To Whom It May Concern:
 
Thank you for being a valued Ashley customer.  After reviewing your account, I was able to determine that some of the confusion was that these items were from a previous protection plan replacement.  As a courtesy, Ashley Furniture has ordered...

courtesy cushions and once they are completed being cut and sewn they will be delivered to the address that you provided. 
Thank you for being part of the Ashley family,
[redacted]

We have picked up the furniture and refunded the guest.

Good Afternoon, Upon further review manufacture defects were not found with the mattress per our service technician and the manufacture's advisement. However, we do understand the consumers displeasure with the mattress  and want to do everything within our power to ensure she is pleased with her service and her purchase. As of 9/22/16 the consumer has been offered to reselect on a mattress better suited to her needs. The consumer has been advised and is has been invited back to the store so that she may do so at her earliest convenience. Please feel free to advise if we may be of any additional assistance in addressing the consumers concerns. Best Regards,Deannie F[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]Regards,[redacted]

Good Afternoon, Thank you for bringing this consumer’s concerns to our attention. Upon further review we found that the consumer’s financing company has since picked the items up from the consumer’s home per the consumer’s request. Ashley Homestore has refunded the down payment provided to us in...

the amount of $[redacted]. All concerns for this consumer have been considered to be resolved in full. Any additional monetary refunds would need to be addressed with the Progressive financing company at this time. Please feel free to contact us should you have an additional questions or concerns regarding the information provided. Sincerely, DEANNIE F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the...

offer I reviewed appear below.In regards to the response of Ashley furniture to the Revdex.com-"I have left a message ..." I don't know who left a message for me and when. The only person I have spoken to is Sharon H[redacted] at corporate office for Ashley furniture. The reason Sharon called me yesterday is because she received an email from Liz in consumer affairs at another corporate office that sent her my concern due to no manager returning or accepting my calls at the store. Nothing has been resolved yet, however finally at least Sharon H[redacted] is starting to try to help resolve this issue. If it had not not spoken to another corporate office who tried to intervene for me, I still would have no response.I received a message from "Marla" at 866-787-7930 yesterday afternoon asking I call her back. I attempted to call her back yesterday. I asked for her and the person who answered would not send me to her and tried to look up my information. After waiting for 5 minutes while they looking up my information, our call was disconnected.
Regards, [redacted] 
[redacted]

To Whom It May Concern:
Thank you for contacting us in regards to your concern.  Our records indicate that the refund through the finance company was processed on 6/16/2016.  The account should reflect that payment was processed.  If you for some reason that refund is not...

reflected, please contact us at [redacted]. 
Thank you,
[redacted]

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for any inconvenience this consumer may have experienced.  This consumer decided to take advantage of one of the financing options that we offer in store which is a rent to own option with Acceptance...

Now.  Many of the concerns that the consumer brought up in this complaint are processes specific to that financing option.  Although, we offer this financing in our showrooms, Acceptance Now desks are operated and governed by their policies and procedures.Thank you,
[redacted]