Ashley Furniture Homestores

Thank you for bringing this consumers concerns to our attention. I am pleased to advise all concerns for this consumer have been resolved in full. The consumer was offered store credit for a reselection on 12/04/17, chose new product on 12/08/17 and received full delivery of new product in perfect...

condition on 12/14/17. We have since left two messages for the consumer to confirm satisfaction on 12/14/17 and 12/20/17 without returned response.

To Whom It May Concern:This customer just recently contacted us about her issue with her table.  Once we heard about her issue, we scheudled Ms. [redacted] with our Certified Furniture Specialist and had them resolve the tightening issue.  The service was just recently...

completed on 2/14/15.  If Ms. [redacted] has any future concerns, please have her contact me directly.Thank you, [redacted]Customer Care Manager###-###-#### Ext. [redacted]

Good Afternoon,
 
We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. At this time the consumers concerns are in review with our customer care department. The consumer was originally declined service for his...

mattress solely due to the date in which the concern was called in. The consumer was delivered on 8/9 and our records dictated the delivery damage concerns were not brought to our attention until 8/15. Due to the lapse in time we would have not been able to correlate the damage to the delivery in itself. However, the consumer has since advised he has supporting documentation otherwise. Documentation has been requested and the consumer has advised he will email us for additional review. Please feel free to contact us should you have any additional questions or concerns in the interim. 
Best Regards,
Deannie F[redacted]

I just spoke with Meline at Ashley and so far this complaint is NOT satisfied !  They have very few ( real ) leather options of furniture at Ashley. I did find a set ( lenoris set) and wanted to see it before I purchased ( again this is going to cost me more money) I thought I could work with them. I Went to 2 of their locations and neither had one on display . I asked if they were getting any in and Meline could not say, she called me back and said the closes est  store is in Westchester county some 50+ miles away that had one. other than that there was nothing else they could do. I asked Meline if she could find out and let me know if their Lake grove store would be getting one in the near future and I would wait a little while to go see it. I am waiting for her to and let me know. Store credit is fine as long as there is something that I like and can see. at this time a refund may be the only way to fix this where I can go and sit on the furniture, like I did when  I bought this and every other piece of furniture.    Please re open , I think that may be the only way I get a response . Although courteous, She did mention that the complaint was satisfied by the B.B.B .  I found a set online , tried to look at it , I have been trying to work with them , but at this time store credit for something I cannot see is not being treated fairly, give me a refund and I will have to shop some where else.

Good Afternoon, Upon further review manufacture defects were not found with the mattress per our service technician and the manufacture's advisement. However, we do understand the consumers displeasure with the mattress  and want to do everything within our power to ensure she is pleased with her service and her purchase. As of 9/22/16 the consumer has been offered to reselect on a mattress better suited to her needs. The consumer has been advised and is has been invited back to the store so that she may do so at her earliest convenience. Please feel free to advise if we may be of any additional assistance in addressing the consumers concerns. Best Regards,Deannie F[redacted]

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for any inconvenience this consumer may have experienced.  This consumer decided to take advantage of one of the financing options that we offer in store which is a rent to own option with Acceptance...

Now.  Many of the concerns that the consumer brought up in this complaint are processes specific to that financing option.  Although, we offer this financing in our showrooms, Acceptance Now desks are operated and governed by their policies and procedures.Thank you,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]Regards,[redacted]

To Whom It May Concern:
 
Thank you for being a valued Ashley customer.  After reviewing your account, I was able to determine that some of the confusion was that these items were from a previous protection plan replacement.  As a courtesy, Ashley Furniture has ordered...

courtesy cushions and once they are completed being cut and sewn they will be delivered to the address that you provided. 
Thank you for being part of the Ashley family,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the...

offer I reviewed appear below.In regards to the response of Ashley furniture to the Revdex.com-"I have left a message ..." I don't know who left a message for me and when. The only person I have spoken to is Sharon H[redacted] at corporate office for Ashley furniture. The reason Sharon called me yesterday is because she received an email from Liz in consumer affairs at another corporate office that sent her my concern due to no manager returning or accepting my calls at the store. Nothing has been resolved yet, however finally at least Sharon H[redacted] is starting to try to help resolve this issue. If it had not not spoken to another corporate office who tried to intervene for me, I still would have no response.I received a message from "Marla" at 866-787-7930 yesterday afternoon asking I call her back. I attempted to call her back yesterday. I asked for her and the person who answered would not send me to her and tried to look up my information. After waiting for 5 minutes while they looking up my information, our call was disconnected.
Regards, [redacted] 
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.LIARS!  They did NOT deliver the furniture.  In fact, they REFUSED to deliver the furniture and I had to pick it up myself.  After I got it home, I discovered damage to the sofa.  I filed a complaint at the store who promised me they would have someone come out to repair it or arrange for a replacement.  I gave a copy of a picture of the damage to the gal at the store.  THAT CONTACT TO ARRANGE FOR REPAIR HAS NEVER HAPPENED!.  I STILL get the run-around from these people.  They are refusing to do ANYTHING!  NOW, I want my furniture repaired or replaced!!!Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
---I did not receive the three piece table set, that is untrue!

To Whom It May Concern: Ashley Furniture HomeStore apologizes for any inconvenience that this customer has experienced.  We have provided the customer a refund and have canceled their purchase.Thank you, [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. The consumer received a refund in full on 2/22/16 for all purchased items. THe consumer advised she was satisfied with the resolution offered and all concerns...

have been resolved in full. Please advise if I can be of any further assistance in providing additional resolution. Best Regards,Deannie F[redacted]

Good Afternoon,
We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. I have spoken to the consumer on several occasions and we have been able to come to an amicable agreement to resolve her concerns. We are willing and able to...

deliver the remainder of her merchandise, as we have ordered new due to the color variance in the preceding delivery. Delivery date is set for 6/20/14. We are confident at this time we will be able to fully resolve her concerns at that time. Please feel free to reach out to me should you have any further questions in regards to this consumer.

The store has ordered the correct pillows and according to my system they should ship on 11/15.  I have left a message for the guest to inform her.

Good Afternoon, Thank you for bringing this to our attention. We were truly unaware the consumers concerns have remained unresolved to his satisfaction. I have personally reached out to him today to further address his concerns and re-establish the lost connection. I have left my contact information via voicemail as well as reached out to the customer via email as of today. Please rest assure we have all intentions of ensuring the consumer is pleased with his purchase and I will personally do everything with in my power to ensure full resolution is provided in a swift and efficient manner going forward.Please feel free to contact me should you have any additional questions or concerns in the interim while I work to resolve the consumers concerns. Sincerely,Deannie

Good Morning,Thank you for bringing this consumers concerns to our attention. In further researching the details we were unable to establish a purchaser under the name [redacted]. We were, however, were able to correlate to the concerns under a different consumer, [redacted]. I am pleased...

to provide any details necessary as to how we will be moving forward with the purchasers account, however, as the complaint was not sent by the purchaser and identified as such we formally request to have the complaint removed from our account.In regards to the purchaser, we have been in contact with her and are currently addressing her concerns. Our Customer Care has placed her on schedule for a service technician on 11/22. We have followed up with Mrs. [redacted] as recent as today to ensure she is pleased with the direction we are moving forward in at this time.  Sincerely,[redacted]

Good Afternoon,We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. On behalf of Ashley Homestore please allow for me to apologize to the consumer for any inconvenience experienced with their new purchase. Our customer care department...

has been working with the consumer diligently to address their concerns as it is our mission to ensure 100% service and merchandise quality satisfaction. In most recent events the consumer was offered a reselection of items purchased due to the nature of the concerns experienced. The consumer advised to be a satisfactory resolution and has since chosen new items on 11/3. The consumer requested as well a refund of any difference of amounts paid for the reselection and the consumer has been approved for a refund in total of $700. New items are currently on order for the consumer and an exchange will be scheduled upon the receipt of the items to our distribution center. Please advise if their are any additional measures that we may take in the interim to ensure the consumers concerns are being addressed to the highest extent. Sincerely,Deannie F[redacted]

To Whom It May Concern:We apologize that you are not sleeping well.  Bedding is a very personal item that does take up to 90 days to get accustomed to.  Since you purchased a Temperpedic, Ashley Furniture HomeStores offers the same comfort warranty. The comfort warranty states...

that you must sleep on your mattress for at least 30 days and if for some reason you are not happy, we would gladly offer you the opportunity to reselect.  Please note that there is a $300 disposal fee that will be deducted off of the original purchase price of your original mattress.  If you decide to take advantage of the reselection option, you must do so prior to 90 days from the original delivery date.  If you have any further questions, please call customer care at [redacted]
Thank you, [redacted]