Ashley Furniture Homestores

We have an all sales final policy.  I have left message with guest to discuss.

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. I am pleased to advise all items are ready and available for delivery at the consumers earliest convenience. I have spoken to the consumer and he has advised he will...

contact us later today to choose a delivery date that will work best for him. Please advise if I may be of any additional assistance to the consumer in regards to the delivery of his recent purchase. Sincerely,Deannie F[redacted]

I am trying to call the guest to confirm we have picked up the dresser.  I couldn't leave a message.  We will refund it we have picked it up.  If we haven't we will pick up and refund.

Good Morning,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. I have spoken to the consumer and advised we would honor his request for the refund of delivery fees, as well as his extended warranty....

I did, however, advise the consumer of the benefits of the extended warranty and the consumer has advised he will take that into consideration and advise by 2/26/16 as to how he wishes to proceed.In regards to the merchandise concern of items in home, upon further speaking with the consumer it did come to light that he has not been afforded the opportunity to speak with our customer care department to address his concerns in home. I advised the consumer we are pleased to address any concerns of his merchandise in home as we want to ensure he his satisfied with the quality of his new purchase. The consumer has advised he will forward pictures of his concerns so that I may ensure we address with the proper personnel should he wish for us to do so.
Please feel free to contact me if any additional information is needed while we continue to address his concerns and provide resolution.
Best Regards,
Deannie F[redacted]

Good Afternoon,
 
 We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns  to our attention. I can confirm that all ordered items have been delivered in full as of 12/11/2015 and services have been...

considered rendered in full at this time. I have spoken to the consumer in regards to the request to refund delivery fees as well. I have advised the consumer that at this time we would be unable to honor the request to refund the delivery fee as all services for delivery have been rendered in full. The consumer was offered a gift card in lou of for any inconveniences she may have experienced during the process of delivery. I am pleased to have this sent to the consumer at any time she wishes us to do so.
Please advise if I can be of any further assistance in resolution.
 
Best Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I gave the store my new phone number MONTHS AGO.  Talked with Amber at the service desk.  Very nice gal, but she said I had to call an 800 number to get service.  The 800 number they gave me for their "customer service" is NEVER answered!!!Regards,[redacted]

I have spoken with the guest.  We allow her to reselect a different set.

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention.  We most sincerely apologize the consumer experienced any added frustration due to the delivery process and the expected arrival of the...

merchandise.  However, we do take all appropriate measures to ensure we clearly advise the consumer all arrival dates are estimated and the arrival of the merchandise is soley based on the supply and demand at a manufacture level. We did diligently remained in contact with the consumer to advise of any further delays of the merchandise as were awaiting it's arrival to the distribution center. The customer was contacted on 3/20, 3/27, 3/31, 4/1 to update the consumer. All merchandise was delivered in full and it good condition on 4/11/15. At this time all concerns have been considered resolved at this time. Please let me know if I can be of any further assistance to the consumer.Best Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[A Supervisor named Marsha with Ashley Furniture contacted me on Monday asking if I had filed a complaint with the Revdex.com. I advised her yes I did file the complaint and she assured me that she would get the matter resolved. Marsha is not aware that it is she that I contacted on multiple occasions to address this issue but never got a return telephone call. I advised Marsha that the Ashley account had been paid in full and I wanted to know how she planned to refund the [redacted]. She informed me that she would have to verify with [redacted] Bank that the bill is paid in full. According to [redacted] bank website of November 23, 2016 a payment of $2,000.00 paid this account in full. I am not able to retrieve any billing information from the website but I might be able to find the zero balance bill. This information can be verified as Marsha indicated on the call however I have not heard back from Ashley. I have not been given specific detail of how they plan to handle this refund since the account is paid in full. heard back from Marsha or anyone from Ashley regarding how they plan to refund the credit. This company has a very bad track record for keeping their words so I want to know exactly how they plan to refund my money and I do not want a check mailed. I want full disclosure of how they plan to do my refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This guest is scheduled for delivery today.  I will follow up with the guest tomorrow to make sure the delivery went ok.

I have delivered the furniture.  I left a message to make sure had resolved all the issues.

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. We currently have a new loveseat available for exchange for the consumer at their earliest convenience. The consumer has been advised of such. However, we...

have reached out to the consumer in regards to the sofa as we do not have any information or documentation of the damage. We are pleased to address the concerns with the sofa upon receipt of the additional information so we may address the consumers concerns accordingly. Please feel fee to contact me should you have any additional questions or concerns in the interim. Best Regards,Deannie F[redacted]

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.That is not the truth. You did not make contact with us. We have yet to speak to the manager from the actual store though we have made numerous attempts. We have however been in contact with a corporate office and we were told our hardware for our bed would be here (and put together) along with one replacement piece of couch last Wednesday with no show. They have now told us it will be this Wednesday (4/22) for the two replacement pieces of the couch and the hardware for our bed that is still on the floor, nearly a month after initial delivery. We are also still waiting on our refund we were assured we were getting. Regards,[redacted]

To Whom It May Concern:This customer accepted an exchange on 11/6/15.  Please let me know if I can assist you further.Thanks,Melanie

To Whom It May Concern:I am so sorry that the item did not meet your expectations.  I have actually been trying to reach this customer for two days without success.  Their voice mailbox is full and not currently accepting messages.  This item was delivered the item on August...

19th and didn't report any concerns until September 3rd.  As per our attached terms and conditions that were signed at time of sale, this item has a one year manufacturer warranty.  As such, our customer care department will be happy to send out a certified specialist to bring the item up to standards.  If you would like to schedule the appointment with the specialist, please contact me directly at [redacted] Ext. [redacted].Thank you for being a valued customer, Melanie P

Good Afternoon, Please allow me to provide further update in regards to the consumers resolution of concerns. We have reviewed the additional pictures sent by the consumer in regards to the sofa. Upon review of additional information, replacement of this unit as been placed on order as well in preparation for exchange as well as the loveseat.  Best Regards, Deannie F[redacted]

Thank you for the updated contact information. Our Customer Care will contact the consumer after 5 pm  on the advised number. We are pleased to further update upon speaking with consumer.Thanks,Deannie F[redacted]

To Whom It May Concern:We apologize that Mr. [redacted] is having this issue.  We will be providing Mr. [redacted] a credit that he can use towards the purchase of a new living room set.  We do not want the product that is failing to be returned to us, so Mr. [redacted] can donate it if he would...

like.  The new purchase would need to either be picked up in our distribution center in Edison, NJ or Mr. [redacted] would be responsible to pay the delivery charges.Thank you, Melanie

Good Afternoon,
 
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. We currently have a new loveseat available for exchange for the consumer at their earliest convenience. The consumer has...

been advised of such. However, we have reached out to the consumer in regards to the sofa as we do not have any information or documentation of the damage. We are pleased to address the concerns with the sofa upon receipt of the additional information so we may address the consumers concerns accordingly. Please feel fee to contact me should you have any additional questions or concerns in the interim. 
Best Regards,
Deannie F[redacted]