Ashley Furniture Homestores

This is resolved, thank you so much

I have spoke to with the guest again this morning.  We have delivering the chair on 4/23.  She is good with that.

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for any inconvenience that you may have experienced.   As you may be aware, Ashley Furniture HomeStore offers a limited one-year manufacture warranty that covers manufacturing defects only.  At the time of...

purchase, we would have offered you the option to purchase a five year protection plan which would cover accidents and incidents similar to what you have described.  The table that you purchased is a solid wood table with veneers.  This table should not be exposed to liquids sitting directly on top of the finish.  This table is still being offered and as a courtesy, we would be willing to offer you a 20% discount off of the original retail price of the piece.  Thank you, Melanie

Complaint: [redacted]
I am rejecting this response because: it's not acceptable to tell someone it's just a defective motor I purchased the sofa new. If you purchased a new car and the salesman said it's just a defective motor, tire what ever you would want it new right not in the shop right after purchase. This company is more focused on trapping me with written "contract" words then providing the new sofa I purchased not servicing it to get to show room standards it should arrive show room standards it's now close to two months and I can only use half the sofa. As for the end tables it's what the second pair and rather then be concerned with your products and customer service you are fighting me and throwing a measly 10% [redacted] doesn't have as many product flaws as this stuff. I hate to have to waste time and money on court but it seems to be going that way I guess you will keep fighting it has to be serviced but I paid for new stuff not turning my home into a service shop it should arrive show room quality  
Regards,
[redacted]

I have left a message for the guest.  We don't sell our guest phone number to tele-a-marketer.  The only calls the guest be getting when be from us to schedule and confirm the delivery.  The delivery driver would also call the day of the delivery when he was on his way.  We...

would also call the guest after the delivery with call to see how the delivery when.

Good Afternoon,We here at Ashley Furniture Homestoer would like to thank you for bringing this consumers concerns to our attention. Upon further research we found all concerns to be considered fully resolved at this time. The consumer did receive a delivery on 3/11/2014 in which all...

items purchased were delivered in full. Delivery fees were waived as a courtesy and items were delivered at no charge to the consumer. Please let me know if I can be of any further assistance.Best Regards,
[redacted]

To Whom It May Concern:We offer four hour delivery timeframes for all of our customers.  In this particular case, our delivery team ran into unforeseen delays.  I do apologize that the customer felt that we argued with them to take the optional service warranty and that we were not...

available when they received the delivery.  We strive to continually improve our processes and these concerns will be addressed with the appropriate teams.  We do value our customer's time and we will be contacting the customer to refund the delivery charge of $129.99.  If you have any further concerns, please reach out to me directly.Thank you, [redacted]Ashley Furniture HomeStores[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution satisfactory to me.  I  will consider this complaint resolved.
Regards,
[redacted]

Just received your message today. The issue has not been corrected. They mailed a part but it was the wrong part. Have not received anything as of this date. I was unaware that me being a customer had to check furniture out with a search light. Ashely and any other furniture store should check their furniture before it leave the warehouse. All I asked for is my money worth. if they had checked these 2 pieces bore being delivered to me they would have noticed the defects. Still waiting for the part to to be shipped to me.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have parts at my home  that were never installed. Never received a call about color match. Not sure who they called, not my household I am alsostill waiting for a call back from the customer care department supervisor that the message said he or she would respond within 48 hours, it has been 3 weeks. I am extremely disappointed with Ashley Furniture and th quality of the product.

I have left a message for the guest to call me to discuss.  I am working with the distribution center to get this all delivered together if possible.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello,    It looks like Ashley Furniture is not going to stand behind their store representative verbal statement that my refund would be in cash.  There seems like there is nothing I can do about this situation.  However, please do not document in your files that the company took care of the complaint and that the claimant is satisfied with the outcome because I am not happy with this.  This is a shame for I will never shop there again.  Thank you,        [redacted]

I have spoken with the guest and explained that the sofa is up to manufacturer's specs.  The guest is not happy with the way the frame was constructed.   We don't have blueprints for the furniture in the store.  We will be happy to take care of any defective but we can't redesign...

the sofa.

When my [redacted] cash worth of Ashley furniture was delivered on 12/21/16 one of the nightstands had a corner on the front broke off. The bedroom is tight so I asked the delivery guys to put the good stand on the side of the bed where the chest was going so it would be easier to get the replaced stand in the room. He said it wouldn't be a problem to get the new one back there. After insisting they put it back there (after the chest and dresser were in and it was very tight) they damaged the footboard of the bed. There was also a damaged corner on the dresser. My power recliner and power reclining loveseat would not recline and the backs on the recliners were not attached. The back flap on the center of the loveseat has a Velcro strip with nothing to attach it to. The loveseat is working the recliner is not. I'm still waiting to hear what will be done about that. They have been back 3 times and replaced power transformers (one was dirty and obviously used) and my chair DOES NOT WORK! I bought Ashley furniture thinking it was good quality furniture. I am extremely disappointed that for $[redacted] this is type of service that is given!!

This is resolved.  We have canceled the order and refunded the guest money.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I had to sell my store credit of $1066.62 for $700 that's all I could get for it. I put adds in the paper , Craigslist and tried to sell it to customers in the parking l lot. So I lost $366.62.
I will do every thing I can to discourage my family and friends from using this store.

To whom it may concern,
We would like to notify you that we have received your complaint. We will be carefully reviewing your account and following up with all necessary parties to come up with the best resolution for the issue at hand. Thank you for your patience, have a wonderful day....

I have left a message with the guest to discuss the issue to see if we can come to a resolution.

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. We are currently working with [redacted] to resolve the consumers concerns. [redacted] services and exchanges all adjustable bases manufactured by [redacted]. I have been...

informed by [redacted] that a recent exchange was scheduled of the adjustable base, however, upon removing the original [redacted] was advised by the consumer they would allow for the new to be delivered at that time. At this time neither the consumer nor Ashley Furniture have possession of the merchandise. we are currently working with [redacted] to take possession of the merchandise so that we may extend the offer of credit to the consumer. Please feel free to contact me in the interim should the consumer require any additional assistance while we continue to work towards resolution for the consumer.Best Regards,Deannie [redacted]

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID[redacted]. The sectional was finally delivered on 3/5/2015. I am still not pleased with the overall service because they should've communicated better by letting us know it would be longer than two weeks. I will NEVER purchase anything from this company again but I appreciate the opportunity to address my concerns. Thank you and have a great day!Regards,
[redacted]