Ashley Furniture Homestores

This is resolved, thank you so much

I have delivered the furniture.  I left a message to make sure had resolved all the issues.

Good Afternoon,
 
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. We currently have a new loveseat available for exchange for the consumer at their earliest convenience. The consumer has...

been advised of such. However, we have reached out to the consumer in regards to the sofa as we do not have any information or documentation of the damage. We are pleased to address the concerns with the sofa upon receipt of the additional information so we may address the consumers concerns accordingly. Please feel fee to contact me should you have any additional questions or concerns in the interim. 
Best Regards,
Deannie F[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Per Ashley Furniture, my account is listed as [redacted] instead of "[redacted]".  This is why they are unable to locate me in their computer system.  I have made them aware of this each time I have contacted  them .  Also, the account # provided is [redacted].  Ashley  Furniture  has not attempted to contact me as my voice mail box is set up and active on my home phone  as well as my cell phone.
Regards,
[redacted]

Good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. We have reviewed the consumers concerns and requested and the request to cancel and/or refund any undelivered items has been approved....

The consumer was contacted by our customer care department on 4/3/16 to0 advise. The consumer was seemingly pleased with the resolution provided. All concerns for this consumer have been considered resolved in full.
Best Regards,
Deannie F[redacted]

I have left a message for the guest to see if they have received the pillows.  If not I will try to reorder again or refund him

This is resolved.  We have canceled the order and refunded the guest money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution satisfactory to me.  I  will consider this complaint resolved.
Regards,
[redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. We are currently working with [redacted] to resolve the consumers concerns. [redacted] services and exchanges all adjustable bases manufactured by [redacted]. I have been...

informed by [redacted] that a recent exchange was scheduled of the adjustable base, however, upon removing the original [redacted] was advised by the consumer they would allow for the new to be delivered at that time. At this time neither the consumer nor Ashley Furniture have possession of the merchandise. we are currently working with [redacted] to take possession of the merchandise so that we may extend the offer of credit to the consumer. Please feel free to contact me in the interim should the consumer require any additional assistance while we continue to work towards resolution for the consumer.Best Regards,Deannie [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am NOT getting ANY messages from them.  I've given up trying to reach them through their 800 number as I continually get placed on hold for up to 20 minutes.  They have a serious issue with their customer service department.  I would rather hire someone myself and get the repair done properly.  All their repair guy did was make a temporary fix by trying to sew the tears (2) shut - looks horrible.  It has now been FOUR MONTHS since we made this purchase, and we STILL have DEFECTIVE furniture.Regards,[redacted]

Just received your message today. The issue has not been corrected. They mailed a part but it was the wrong part. Have not received anything as of this date. I was unaware that me being a customer had to check furniture out with a search light. Ashely and any other furniture store should check their furniture before it leave the warehouse. All I asked for is my money worth. if they had checked these 2 pieces bore being delivered to me they would have noticed the defects. Still waiting for the part to to be shipped to me.

To whom this may concern,
 
We received your claim and have looked into your account for a better understanding of your situation. Upon further investigation, we see that the product in question was picked up from the home on 8/13/2016 and a full refund was provided for $...

999.33.If there are any other questions or concerns please contact customer care at ###-###-####
Have a wonderful day.

I have left a message for the guest.  We don't sell our guest phone number to tele-a-marketer.  The only calls the guest be getting when be from us to schedule and confirm the delivery.  The delivery driver would also call the day of the delivery when he was on his way.  We...

would also call the guest after the delivery with call to see how the delivery when.

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID[redacted]. The sectional was finally delivered on 3/5/2015. I am still not pleased with the overall service because they should've communicated better by letting us know it would be longer than two weeks. I will NEVER purchase anything from this company again but I appreciate the opportunity to address my concerns. Thank you and have a great day!Regards,
[redacted]

To Whom It May Concern:We offer four hour delivery timeframes for all of our customers.  In this particular case, our delivery team ran into unforeseen delays.  I do apologize that the customer felt that we argued with them to take the optional service warranty and that we were not...

available when they received the delivery.  We strive to continually improve our processes and these concerns will be addressed with the appropriate teams.  We do value our customer's time and we will be contacting the customer to refund the delivery charge of $129.99.  If you have any further concerns, please reach out to me directly.Thank you, [redacted]Ashley Furniture HomeStores[redacted]

Complaint: [redacted]
I am rejecting this response because:
A "new" chair should not have to be serviced after four days of use and now turned all sorts of ways it was never meant to be turned to install a part. As far as a part coming that would be the fourth week into owning this sofa and I can only use half of it Because im scared it will damage more. I don't know if the words used were meant to be sarcastic like delight me but to delight me I should not need this new furniture serviced this fast the sofa should be exchanged but I guess I'm trapped because of your binding contracts you keep pointing out it's all about making money I guess not good service and selling quality items.  It would be delightful to spend more time on customer service rather then listen to phone calls there's a lot because no one would call me back I had to keep calling. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have parts at my home  that were never installed. Never received a call about color match. Not sure who they called, not my household I am alsostill waiting for a call back from the customer care department supervisor that the message said he or she would respond within 48 hours, it has been 3 weeks. I am extremely disappointed with Ashley Furniture and th quality of the product.

I have spoken with the guest and explained that the sofa is up to manufacturer's specs.  The guest is not happy with the way the frame was constructed.   We don't have blueprints for the furniture in the store.  We will be happy to take care of any defective but we can't redesign...

the sofa.

Good Afternoon,We here at Ashley Furniture Homestoer would like to thank you for bringing this consumers concerns to our attention. Upon further research we found all concerns to be considered fully resolved at this time. The consumer did receive a delivery on 3/11/2014 in which all...

items purchased were delivered in full. Delivery fees were waived as a courtesy and items were delivered at no charge to the consumer. Please let me know if I can be of any further assistance.Best Regards,
[redacted]