Ashley Furniture Homestores

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. I have contacted the consumer and advised we willl be moving forward with the refund as requested. Please advise if I can be of aby further assistance. Best...

Regards, Deannie F[redacted]

To Whom It May Concern:Thank you for contacting Ashley Furniture HomeStore.  We apologize for any inconvenience that you have experienced.  This consumer and the sales manager have worked through a resolution.  The customer has reselected and should be scheduled for a new delivery...

shortly.Thank you, [redacted]

Good Afternoon,
 
We here at Ashley Homestore would like to thank you for bringing the consumers concerns to our attention. Upon further review of the consumers request, the order was cancelled and the consumer was refunded in full on 7/13/2016. All concerns for...

this consumer have been considered to have been resolved in full and to the consumers satisfaction.Please advise if we may be of any additional assistance to the consumer.
 
Sincerely,
 Deannie F[redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. At this time we are diligently working towards resolving the consumers concerns and are doing everything within our power so that she may satisfied with her...

Ashley Furniture purchase. The consumer did receive delivery on 11/15/16 and advised shortly after she was experiencing concerns with her merchandise. A service technician was dispatched on 12/1/16 to inspect and advise parts required. Parts were ordered for the consumer to address her concerns and she was originally scheduled for installation to install on 2/16. The original appointment was rescheduled due to circumstances beyond our control and the consumer was rescheduled for 3/8/16. The consumer was not at home when our technician arrived for installation and the appointment was ultimately rescheduled for 3/22/16. We are confident all concerns will be resolved in full on the upcoming service date scheduled. Please feel free to contact me if I can be of any further assistance in the interim. Best Regards,Deannie F[redacted]

To Whom It May Concern:
This customer received a replacement today.
Please let me know if there is anything further that we can assist them with.
Thank you,
[redacted]

Good Morning,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. A in refund in full has been processed per the consumers request. All concerns for the consumer have been addressed and resolved. Please...

feel free to contact me should you have any additional questions or concerns in regards to this consumer.
Best Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10513424, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
3/16/2015As of today (after leaving several messages for their customer service mgr. ) I have received no call back with any plan to resolve the problem with our furniture.This refusal to call back from any message left for anyone with this company is what has caused this problem from the beginning.If anyone had returned any of my calls from the time the repair parts were first delivered, this could have been taken care of many months ago.[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an email on 4/2/2016 from Ms. F[redacted] saying it would not be at the distribution center on 4/6 but rather 4/9. I recognize that this is only 3 days later than the other estimate, but this is all I have been getting from this company. Later and later dates. First it was 3 weeks from 1/16/2016 which would have been 2/6.  The next date I was told on 2/24 was 3/21. On 3/14 I was told 3/28. On 3/29 I was told 4/6 and on 4/2 I was told 4/9.  I get that these are "estimate" dates, especially when initially told.  But when your item takes 12 weeks to be delivered, when they told you three, this is a GROSS miscalculation on their part. They need to tell customer UPFRONT that items are EXTREMELY backordered. and informed along the way. I had to call every single time for a status, except for this very last one, which I'm so fed up at this point it doesn't even matter. I do not expect my furniture to be delivered next week. It will be at their distribution center 4/9, so therefore they won't call me for delivery until at least 4/12 (since they are closed Sunday and Monday) Our weekday availability for delivery is non existant because we actually have jobs during the day - and they only deliver during the week days (not evenings when people are actually home) and on Saturday (just how we want to spend our weekend!).  I was offered a measly $100 gift card to the store, on my third round or so of complaining.  Why would I EVER step foot in this store again after this horrific experience? To me, that was a HUGE slap in the face.  "We provided TERRIBLE customer service, but shop with us some more!" Fool me once shame on you, fool me twice shame on you.  I requested a refund of the delivery fee, which is only slightly more than $100, but that apparently "can't be done".  The no refund policy is ridiculous, but I suppose they do this because they would go out of business since people would be asking for refunds ALL the time because their furniture takes a quarter of a year to be delivered.
Regards,
[redacted]

Good Morning, I can see how this is a frustrating situation. A good nights rest is important and we would like be able to assist you in getting that. We have filed a request with the manufacture to allow us to give the customer a reselection. The legal law tags have been removed and this makes in...

very difficult to honor a reselection. According to the technicians report the mattress depression is 1 1/4, we requires a 1 1/2 depression and the mattress is clean and free from stains. We will continue to follow up with the manufacture and keep you updated, you can expect a call from my office by the end of the week. Thank you [redacted]

Spoke with guest and he has received the refund..

Good Afternoon, We are in contact with Guardsman to resolve this situation, and anticipate having the appropriate credit reflexed in our system by the weekend, We would like to opportunity to have the customer come to the sore to take advantage of the credit. As soon as the credit is in the...

system I will reach out to the customer and schedule a date for her to come shop.

We have delivered the sofa.  I also offered the guest an additional 20% off over the current promotion on a cocktail table they were wanting to purchase.  This is resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Hello,
We have successfully scheduled this customer for service with our specialist.
Thank you,
Melanie

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. The General Sales Manager has spoken to the consumer and I am pleased to advise we were able to reach an amicable resolution for the consumer. The consumer was approved for cancellation of the chest and was ultimately pleased with the resolution provided. Please feel free to reach out to me should you have any futher questions in regards to this consumer.Best Regards,[redacted]

To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience you may have experienced.  The consumer first contacted Ashley Furniture in May of 2015.  His complaint was that the bed was making noise.  As per our terms and conditions of our sale, we sent out a...

service specialist.  The service specialist determined that the boxspring was defective and we replaced the boxspring.The customer called us back in December and stated that they were once again experiencing a noisy bed.  Ashley Furniture HomeStore sent out a service specialist who determined that the issue was not the bed, but the friction between the bed and the hardwood floor.  This specialist also determined that the bed was set up correctly under the manufacturing recommendations and nothing on the bed was loose or incorrectly installed.  On December 30th, 2015 we offered to send the customer non-skid pads that could be installed to resolve the customer's noise complaint.  The customer refused the non-skid pads and has refused subsequent offers.   The concerns with this customer's bed are not manufacturing defects.  Ashley Furniture offers a limited one year manufacture warranty, please click this link for the full copy:http://www.ashleyfurniture.com/sitemap/ashleywarranty.aspx At this point, the customer does not have a warranty issue and has not complied with any suggestions. Thank you, Melanie

To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that you may have experienced.  Our delivery team picked up the table and we provided you a refund last month. Please let me know if you have any additional unresolved concerns.Thank you, [redacted]

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
The resolution provided was only a comment.  There was nothing specifically listed in writing.  If I am to respond in writing, the business should as well.  The Regional Manager called my husband and offered to discount our purchase by $250.  That is approximately a 7.5% discount on our purchase.  I asked for the furniture to be picked up, returned to the company, and my entire purchase refunded.  Offering a $250 discount is not even close to the resolution I requested.  I am regretful I chose this company to make a furniture purchase.  This company takes no responsibility for the fact that they are not forthcoming with information to their customers regarding delivery of their goods.  I have read on-line reviews of this business.  I didn't see a positive review, and all of the negative reviews are related to misinformation regarding the timeframe of delivery of their furniture.  In other words, my experience is very common.  The public needs to be made aware and the company needs to make changes either in their ability to acquire goods from the manufacturer, or they need to disclose that fully to their customers.  I finally received all of my furniture, 11 weeks after my order was placed.  I believe we only received it this quickly due to the fact that we kept complaining.  Otherwise, who knows how long we would have waited.  Had I known the company only offers the 6-8 delivery window as an estimate, I would have never purchased from them.  That is why I want the furniture picked up and refunded.  I do not want this company to have my business and my $3300!Regards,[redacted]

To Whom It May Concern;
Ashley Furniture HomeStore apologizes for any inconvenience that you have experienced.  We have received your information and are processing a claim for your product.  This process can take 7-10 business days.  Once the claim has been...

approved, our team will contact you with a pro-rated credit for you to reselect.  As you stated, the store that you purchased in is no longer in business so you would be required to visit our Carle Place location. 
Have a great day,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Per Ashley Furniture, my account is listed as [redacted] instead of "[redacted]".  This is why they are unable to locate me in their computer system.  I have made them aware of this each time I have contacted  them .  Also, the account # provided is [redacted].  Ashley  Furniture  has not attempted to contact me as my voice mail box is set up and active on my home phone  as well as my cell phone.
Regards,
[redacted]