Ashley Furniture Homestores

I am rejecting this response because:This is not the first time they've been out at our home to fix a problem. I feel there using this one issue to cover up all the rest.
Regards,

To Whom It May Concern:Ashley Furniture HomeStore apologizes for any inconvenience that this customer may have experienced.  We utilize third party craftsman in order to offer more options to our consumers.  We will be happy to schedule this customer for service.  Please have the...

customer contact our customer care call center at [redacted] and speak with [redacted] at extension [redacted] to coordinate a time that would be satisfactory. Thank you, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I do agree that all of the furniture was delivered on 8/15/15, it took numerous calls to finally get the company to agree to bring all of the merchandise.  Upon delivery, the furniture was not prepared for all of the screws/bolts to be installed. Therefore we were forced to accept furniture that was not fully assembled or return the furniture and go through the entire process again.  At the very least, I believe that Ashley furniture should refund/credit my account for the delivery fees and apply a discount to the table which the delivery personnel were unable to insert all of the screws on (not all holes were predrilled and they just left the extra hardware).
Regards,
[redacted]

I have left a message for the guest to discuss the options.

Good Afternoon,
We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. Our customer care department has been diligently working with the consumer to address their concerns. We have reached out to the manufacture for review of the consumers...

concerns with the merchandise. The manufacture has advised that it is not to be a trending concern for this piece and has advised against credit in direct correlation to. While we may not be able to offer a credit at this time, we are more than pleased to continue to address the consumers concerns via service. New cushions have been ordered and received by our customer care department per the advisement of the manufacture to resolve the consumers concerns We have made attempts to contact the consumer to advise we are willing and able to replace the cushions at the consumers earliest convenience. We are currently awaiting a response from the consumer at this time in our request to confirm if the guest would prefer us to ship the replacement cushions or to send with a technician. we are pleased to provide an additional update upon advisement from the consumer.Sincerely,
[redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. We do sincerely apologize the consumer has been displeased with their purchase thus far and for any confusion related to the product and/or warranty of. The General Sales Manager will be contacting the consumer today, July 3rd 2015, to extend the offer to cancel the order in full. Please let me know if I can be of any further assistance to the consumer as we work towards resolving their concerns.Best Regards,[redacted]

Good Afternoon,  Thank you for the update and  bringing this or attention. We are pleased to place an new drawer on order for the consumer. Please let me know if I can be of any further assistance.  Best Regards,[redacted]

I have left a message for the guest..

I have spoken guest.  She is emailing me pictures of the issues.

Good Afternoon,
 
We here at Ashely Furniture Homestore would like tot hank you for bringing this consumers concerns to our attention. At this time our customer care department is diligently working with the consumer to address their merchandise concerns. The...

consumer is currently on schedule for a service technician on 6/24/16 to address the consumers concerns in home. We are pleased to provide an additional update in regards to the resolution provided upon completion of the upcoming service appointment. Please feel free to contact me should you have any additional questions or concerns in the interim. 
Sincerely,
Deannie F[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The original slats were replaced on 10/29/16 and mattress was inspected.  The new slats are also bowing and further damage has been done to mattress.  I have attached photos from 10/29/16.  I do not have the equipment to show current damage.
Ashley is not willing to do anything and has stated on 12/28/16 that there is no defect in the bed and they will not resubmit to bed manufacturer 'til the mattress has sunk to 1 1/2".  I purchased bed and mattress the same day and install was completed by Ashley and bed frame and mattress are both damaged.
Regards,
[redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. I am pleased to advise that all merchandise was delivered in full to the consumer on 3/1/16. All concerns for the consumer have been considered to be...

resolved in full. Please let me know if I can be of any additional assistance. Best Regards,Deannie F[redacted]

I have left a  message for the guest to call me and I have emailed the store for the status of the pillows.

Good afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concern to our attention. I do apologize for any confusion, however, while the consumer does mention she spoke to one of our employees in regards to this claim this  should be...

brought forth to the extended warranty company through which they purchased the plan. While we do authorize the extended warranty to be sold as an added coverage for consumers merchandise, the claims would need to go to their extended warranty provider Montage as it is a separate company not pertaining to Ashley Furniture in itself. We as a retailer have a one year manufacture warranty. I will be happy to provide contact information of the extended warranty company for the consumer should they no longer have the appropriate information.Thanks,[redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. The consumers order was approved to be cancelled/refunded as of 11/22/14 due to a delayed eta from the manufacture. At this time we believe all...

concerns have been fully resolved to the consumer's satisfaction.Best Regards,[redacted]

To Whom It May Concern:This customer is scheduled for an exchange tomorrow, September 1st, 2015.  The drivers are scheduled to be at the customer's home between 7:30am-11:30am.

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for any inconvenience.  We have determined that we would like to exchange the product for this customer.  Our team will be reaching out to this customer to schedule their delivery before the weekend.
Thank you,...

Melanie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received the pillows. I did miss a call from ashley and called back. I have left another message and waiting a return call.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted],...

and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ashley furniture did indeed pick up the defective bed on 4/24 however, they still haven't refunded my money. On your site it shows that the complaint has been closed and the dispute resolved. It is only half resolved. You may contact me at 317/[redacted]. My address is [redacted], IN 46143. Thank you [redacted]Regards,[redacted]

Good Morning,
We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. At this time our response to [redacted] complaint is that the compensation he is asking for is unmerrited. We have done everything within our power to address his...

concerns. [redacted] received his first delivery of two sofas on 3/6/14. Soon after he expressed concerns with the merchandise. The decision was to order new on one and send a technician for the second as we felt we would be able to address his concerns in home. The consumer was delivered a new sofa on 3/29/14 and a technician was sent out on 4/22/14 to adress his concerns with the second sofa. The consumer was at that time displeased with the end result of the service visit as were we. He expressed concerns with the newly exchanged sofa as well. At that time we determined the best form of action would to be to exchange both sofas. The exchange for both sofas was on 5/28/14. The consumer did also express concerns with his end tbl and cocktail tbl, which were both ordered new as well. To my understanding the consumer however, refused to take delivery of the new end tables until he felt his concerns with the sofas were addresed and compensation for his time was offered. We at this time still have the two tables in our possesion and are ready and willing to deliver at any time. The consumer expressed concerns with the newly delivered sofa in question on 5/28/14 and requested compensation to keep as is. Upon careful review we feel that all concerns he has brought forth in regards to us were purely cosmetic and a result of imperfections that come with top grain natural leather. It was explained to the consumer that imperfections in top grain leather are to be expected as this a natural product made purely from cow hide and not a a man made manufactured material. However, due to the inconveniences the consumer expressed he was offered a choice of a $100 refund or $150 in store credit to be utilized on future purchases. The consumer declined the offer. It is our standing at this time that we have been more than willing to work with him , address his concerns and provide what we feel is reasonable compensation. We will not be extending any further offers at this time outside of delivering the new tables as promised if the consumer chooses to allow us to do so.
Best Regards,
[redacted]