Ashley Furniture Industries, Inc.

Review: Poor quality of living room furniture; I purchased "palmer walnut" sectional 11/13, found defects within 2 weeks, spent many hours on the phone trying to get resolution. Finally I was offerred a replacement set, which was identical - instead, I paid another $750 to 'upgrade' to "North Shore" sofa and loveseat, and with 2 weeks of delivery had product defect issues! A repairman made a temporary fix by over-stuffing the backs, which did not return the furniture to the desired, showroom contours... I have repeatedly requested a full refund, but never seem to get to the proper authority. I've been told the repair process must be performed first (it has been) but no one called back to followup on that or my other issues with the furniture.Desired Settlement: Return living room set for full refund (approx $4500)

Business

Response:

Hello,

Review: The leather sectional I purchased is peeling in multiple places and the armrest collapsed.Desired Settlement: repair/replacement/reimbursement

Business

Response:

Hello,

Thank you giving Ashley Furniture Industries, Inc. the opportunity to review the [redacted]'s concerns. After closely reviewing the information provided, it has been determined that they purchased their furniture in May 2010. The manufacturer's warranty for leather and fabric is effective for one year from the original date of purchase. Therefore, the [redacted]'s warranty expired in May 2011. We are very sorry that we are unable to assist them further with their concerns.

Sincerely,

Consumer Affairs Representative

Ashley Furniture Industries, Inc.

Review: 5/12/14 I made a deposit of 25% on furniture. I attempted to get a refund of my deposit( $1333) but was told that would be no problem but I needed to bring in my credit card. Normally that would not be a problem, but my wallet was lost /stolen. When I informed the representative and [redacted] that I no longer had the card I was told I need to provide them with a letter from my bank stating I no longer have the card. I have called my bank and found out that they do not send notes like that out. I called Ashley's and was told without the letter I could not get my money back and they don't know why it is a big dealDesired Settlement: I would like my money back

Business

Response:

Hello,

Review: I purchased a sectional sofa from Ashley Furniture in March 2011. At the time I was told I'm able to buy warranty that would cover anything. That warranty is through a third party called [redacted]. My couches have being getting cracked and ripping. I was told by Ashley I should submit a claim to [redacted]. So I submitted the claim along with pictures. [redacted] would get back to me telling me my claim was denied because my warranty doesn't cover cracking or ripping. My next step was contacting Ashley Furniture through social media and they sent me a link to fill out regarding my issues. I was contacted by someone in corporate from Ashley Furniture. The lady tells me to email pictures of the damages of my sofas and she will see what they can do. Since I haven't heard anything I call the corporate number to make the person I spoke to had received my email. I finally get ahold of the lady and she tells me there is nothing they can do since it's normal wear and tear. That my sofas aren't actually leather but some other material. I was upset and tell her then why did the sales person sell me the warranty claiming it covers anything. She tells me they only cover accidental damages not wear and tear. She tells me the best they can do for me is pay for some of the material but I would be responsible for the labor at a cost of $89 per hour.Desired Settlement: I would like for Ashley Furniture to repair/fix my sofa. I believe what happen to my sofa is not normal wear and tear. I feel that they shouldn't have told me the warranty will cover everything when in fact it only covers accidental damages. I think cracking or ripping on 3 year old sofa isn't normal wear and tear.

Business

Response:

Hello,

Review: I had shopped for a sofa at Ashley Furniture on Aug.30. I had selected a motorized reclining sofa in leather that had to be ordered. I moved on Sept. 15 and arranged for the furniture to be delivered after paying $129 delivery fee. The sofa that was delivered was incorrect, it was not motorized. The delivery team and myself contacted Ashley furniture. I spoke with [redacted]. She stated that was the sofa I ordered.She stated that the signs on the arm of the sofa had the correct, motorized price. There where no signs that day on the arm. The standing sign had a $1799 price with a discount for it being a labor day sale. After going over the fact I had pictures of the signing that do not state the motor is an upgrade, she said she would only charge me another $100 for the motor. So she reordered the sofa and stated it would be delivered as soon as it came in. I now have to wait 5 days for delivery of a sofa that her salesman mis ordered and I am having to pay more for. I would never shop at this store again. It was a bait and switch. The sofa on display and signage stated one price but the real price was on the "missing price on the arm".Desired Settlement: I want the motorized sofa at the price it was signed at and what I agreed to pay. I also want my $129 delivery fee back since I have been sitting on the floor due to their mistake for a week and now have another 5 days.

Business

Response:

Hello,

Review: The store order a bedroom set and when it was delivered, everything but the mattress was damaged. The following week, they came back out to deliver the set, and the dresser was the same one as the week prior, only with a very poor repair job done. We were told they were ordering a new one, but that was not the case. Additionally, the bed was missing the footboard so again, we did not get what we had ordered. I called and was told that the footboard would be delivered that afternoon. When the delivery crew arrived to bring the footboard, it was damaged. This was the third strike, and I called and told them to cancel the order and to remove the set from my house. The delivery crew removed the set and I was told that we would not be charged for the set as it was not delivered. The following week, my wife's card was charged a partial charge for the set, and I was called to set up for delivery. I called and was told the charge would be removed from my wife's card and it is still on the card after over a week.Desired Settlement: I want all charges on my wife's account removed, and refund of the money for the mattress pad she paid for but returned.

Business

Response:

Hello,

Review: I purchased Sofa set on Sunday the October 12, 2014 the estimated delivery was promised for November 03,2014. Monday, the 13, 2014 was a holiday due to Thanksgiving, on Tuesday morning at 11 am I personally went to store to cancel the order as it was not matching with our existing furniture. I was told that a cancellation fee of $235.21 will be charged for cancellation, upon my request the Customer Service and the Sales person did not entertained my request and bluntly refused to refund my deposit, more so another Customer Service lady also jumped and pounced on me to make me understand the company policy while I was already talking to some their. I strongly feel that an order cancellation where there was no re-stocking involved and could have been accommodated with any other alternate arrangement to show Customer care but they forfeited my deposit of $235.21

I therefore request the management to refund my money or adjust my deposit money for some other purchase in the store.Desired Settlement: Appreciate a amicable settlement of my deposit money.

Business

Response:

Hello,

Review: I purchased 2 queen sized bedroom sets (along with other furniture) and have since misplaced the receipt. The store that I purchased the furniture from originally ([redacted]) is now closed--and the headquarters does not keep documentation of the warranties purchased from each individual store. Recently, my queen sized bed slat and side rail ledge broke spontaneously and I have been calling for the past week trying to investigate a way to have the parts replaced. I called initially on 10/23 and after hours of back and forth spoke with [redacted] who assisted me in trying to find my warranty information. She was awaiting a return call for the [redacted] region's store to see if they could pull up my information. I have not heard from her since 10/23. Today, 10/27, I called AFI to follow-up and [redacted] is not working at this time. However I also spoke with two different associates who lacked all empathy in trying to find out a way to rectify the problem. The initial agent suggested that I could order a comparable part based on my model number and that it was my responsibility to "keep up with the receipt"--when I called back with the information regarding my model number the new associate advised this product had been discontinued. She said it was not possible to order a comparable part and suggested I contact a furniture store. I asked her if there was any way to have it taken care through Ashley, as this was preferable. She declined to look into the matter. I am very frustrated and disappointed that I spent over $5000.00 in furniture and now because I have not kept up with a piece of paper (though we are in an age of technology), there is no trace of my agreement or extended warranty. This is almost like a scam. It would’ve been nice if the store sent a letter to their consumers prior to closing, in case there were any documents we needed to retrieve.Desired Settlement: Replacement/repair of comparable side rails and slats as promised in my "lifetime warranty" at purchase.

Business

Response:

Hello,

Review: My husband and I purchased approximately $5,000 worth of furniture from an Ashley store in Appleton, WI last December. We were very happy with it after delivery. However, by July of this year, the sofa we purchased as part of a 3 piece set broke. The couch cushions did not sit right on the sofa and the couch made a crunching noise upon sitting in it. After speaking with at least 6 individuals, my husband was finally directed to submit a warranty claim on the sofa. We were told the claim would be reviewed and the couch would be evaluated for repair or replacement. After a month we had not heard anything from Ashley. My husband followed up and a technician was scheduled to visit our home. This process took another two weeks. The technician assessed the couch, took pictures of the problem and attempted to fix the couch. He asked if we had anyone jumping on the couch to which I said no, we only have a one year old. He agreed there was no reason the couch should have broken except due to poor design of the couch. He left our home with the couch still overturned on the floor as I needed to vacuum behind the couch / he had left sawdust on the floor from screwing into the frame to secure loose supports. The technician did not see how the couch "sat" upright before he left. It was clear once the couch was again upright that the same problem remained. My husband again contacted Ashley and was told we'd have to wait for the technicians report. We waited; we were told the problem was due to customer use and not manufacturing defect, so the claim would be closed. It's impossible that the couch was damaged by customer use. My husband attempted to contact Ashley again multiple times and was juggled between individuals, told the person he needs to speak with was gone, or that he'd need to contact somebody else, basically anything to make it extremely difficult if not impossible to seek resolution. We are left with a broken sofa and a living room set that is non functional. My husbands customer service experience has been terrible, particularly considering the amount of money we spent with Ashley.Desired Settlement: We want a refund on the sofa set. This would be a bare minimum request. Our wood floors were also scratched from a spring breaking on the sofa. We may be asked by our landlord to replace the damaged flooring as well. We also want our living room set removed at Ashley's expense. It is of no use to us. If Ashley will not remove the furniture we will attempt to donate it. We are not interested in replacing the sofa with another poorly designed sofa. We no longer trust the quality or customer service of this company. We would consider a store credit to use towards the purchase of a buffet to match our beautiful dining table set from Ashley, but will never purchase another sofa from here.

Consumer

Response:

The furniture was purchased at: [redacted]. The warranty claim was being handled through the Ashley Furniture corporate office in [redacted] since we moved to [redacted] after purchasing the furniture. Neither the corporate headquarters or the individual store has wanted to claim responsibility for the issues we've had (both saying to contact the other, and back and forth)

Business

Response:

Hello,Thank youfor contacting Ashley Furniture Industries, Inc. We appreciate that you havenotified us regarding Ms. [redacted]’s concerns. We take these matters seriouslyand want to ensure the proper steps are followed so a resolution can be reachedin a timely manner. Ms. [redacted] submitted their warranty claim toAshley Furniture Industries, Inc. in August 2015. At which time [redacted] was hired to complete an inspection and repair the furniture. On October6th, [redacted] sent an email to Mr. [redacted] letting him know that if hehas further damage to please supply photos for review and the claim would bereopened. Unfortunately, nothing was received, therefore we had no reason tobelieve that everything was alright. The [redacted]’smay contact [redacted] at ###-###-####, ext. [redacted] or email her at [redacted]. Atthe time of the call or email please provide Claim No [redacted].Sincerely,[redacted]AshleyFurniture Industries, Inc.[redacted]

Review: please see the case details below. I have had no response from the local office even after second notice

Revdex.com CASE#: [redacted]

sofa frame broken and its covered by lifetime/5 yr warranty. they say it cant be fixed, replaced or anything

I purchased it in 2013. since beginning the sofa had given problems. we made peace with it thinking it will at least last. a week ago one left side of the back frame just collapsed. I called the store and told them its covered under warranty. they told me neither the sofa nor the part can be made as they dont make it anymore. I demand to see what they mean by warranty. they are still liable for it. I will be taking it up in consumer court in [redacted] if Revdex.com doesn't resolve this for me. They should repair/replace or refund it . I am stuck with a broken sofa made by so called High quality furniture made by AShley

Consumer's Desired Resolution:

1) repair 2) replace 3) take it back and give me credit for the price I paid to buy a new sofa from themDesired Settlement: Consumer's Desired Resolution:

1) repair

2) replace

3) take it back and give me credit/store card for the price I paid to buy a new sofa from them

Business

Response:

Hello,Thank you for contacting

Ashley Furniture Industries, Inc. We appreciate that you have notified us

regarding the [redacted]’s concerns. We take these matters seriously and want to

ensure the proper steps are followed so a resolution can be reached in a timely

manner.The [redacted]’s purchased

furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture

HomeStores and authorized dealers are independently owned and operated. All

decisions are made by the store that sold the product in question. I took the liberty of

forwarding the information provided by the Revdex.com to the corporate office for the

[redacted] store, along with a request for them to investigate this matter further

and contact the [redacted]’s to discuss their options. If you have additional questions or concerns,

please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]Ashley

Furniture Industries, Inc.Consumer

Affairs Representative

Business

Response:

We are very sorry to hear the [redacted]’s have chose not to

accept my response to their Revdex.com claim. Since each of the stores are independently owned and

operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access

to each of their individual sales records nor are our computers linked

together. Therefore, Ashley Furniture Industries, Inc. is unable to look into

her concerns further. Which is why we refer her to contact the [redacted]

HomeStore Customer Care department at ###-###-#### for further assistance. Sincerely, [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Consumer

Response:

Review: My father in law ( [redacted]) and I purchased a living room set from Ashley Furniture on July 9th, 2011. #[redacted]. We had several different issues that have occurred since that time. The last one may be the most extreme, on top of being ignored. Our couch that is the chocolate exhilaration, power set went out on August 30th, 2015. We had purchased the MFS warranty at the time of purchase, so I called MFS, so I filed the claim on September 2nd, 2015. The first time, the guy was here, he diagnosed that a mechanism had bent and required a new one. The large box was shipped to my home and sat here waiting on them for three weeks. Finally I called them and asked if anyone was coming back to install and they told me that they assumed that I could install. After informing them that I could not, they set up a time for the person to come back and fix. Upon, the third trip after he installs the mechanism, he then tells us that the motor has gone bad and we now need a new motor. After waiting two more weeks and after the part has arrived, he comes back out to tell me that they sent a power supply not the motor and that he could not fix. As of today, still no motor, still cannot operate the couch.

I started calling Ashley's franchise in Fredericksburg, Va. on October 30th, after, I had called the local store on two occasions, and finally found out who I really needed to talk to and almost 2 months without an operable couch.

I spoke in length with Stephanie at that location and she instructed me that I would have to go through [redacted] to find a resolution, she told me that she would back in on Monday and I asked that she call me. I then once again called and got [redacted]'s voicemail on 11/10/2015 and again on 11/16/2015. Each call has not been returned. I have had to take off work now on 4 separate occasions to have my furniture fixed, and I sit here almost 90 days later and still have a faulty, non functioning couch.

I and my family have purchased 2 bedroom sets, 3 living room sets from Ashley Furniture in [redacted]. Each time we have purchased the Montage (MFS) warranty. I now do not feel that I can continue to refer friends and family to a store that does not stand behind their product and whose warranty company sends third party repairman to work on furniture without the rights parts, and whose "customer liaison" does not return phone calls.Desired Settlement: Due to the time of repair, the time that I have had to take off work, the amount of time that I have vested in phone calls and emails and the frustration of the whole ordeal, I would like a replacement of my faulty couch.

Business

Response:

Hello,Thank you for contacting

Ashley Furniture Industries, Inc. We appreciate that you have notified us

regarding Mr. [redacted]’s concerns. We take these matters seriously and want to

ensure the proper steps are followed so a resolution can be reached in a timely

manner. Mr. [redacted] purchased furniture from an Ashley

Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and

authorized dealers are independently owned and operated. All decisions are made

by the store that sold the product in question. I took the liberty of

forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further

and contact Mr. [redacted] to discuss his options. If you have additional questions or concerns,

please consider contacting the [redacted] HomeStore Customer Care

department at ###-###-####.Sincerely,[redacted]Ashley

Furniture Industries, Inc.Consumer

Affairs RepresentativeTell us why here...

Consumer

Response:

Apparently Ashley Furniture Industries does not stand by their 5-year warranty. I bought a sofa in 2013 (which was a trial by fire in and of itself) and now one of the seats has some damage. When I called Montage, Inc. about getting it repaired, I was told that if the damage was normal wear and tear, they wouldn't cover it. If I noticed the damage more than 30 days ago before I called, they wouldn't cover it. I'm sure that the list of what they won't cover goes on. In short, Ashley Furniture does not honor warranties on its own furniture. That doesn't inspire any confidence in their products, and leaves me with a damaged sofa and an unusable 5-year warranty.

Review: I purchased furniture from Ashley on 3/29/14 from their [redacted] location, with a promised date on the receipt of 4/23/14. I got a call scheduling delivery for this past Saturday, May 10,2014. The truck did not show up, and when I called the store I was informed that the furniture would not be in until May 31. I went to store for a refund, but was told I must pay a 30% restocking fee, even thought I have never taken delivery.

The order total was $902.91, including a delivery charge of $100.00

On the back of the receipt it states all sales are final, except in the case of delayed delivery/back order. The very next line states that there is a 30% charge for cancellations/ changes to the order.Desired Settlement: I would like a full refund, it is not fair to leave me without furniture for 2 month's, and now they want me to pay$300.00?

Business

Response:

Hello,

Review: I purchased two Ashley Furniture Company loveseats with console from [redacted]. The products were delivered on 5/2/2013. In July of 2014 the head area of one side of one loveseat started to peel. The warranty was for one year only. I contacted the consumer affairs department by email and explained the situation and asked what repair methods were available AT MY EXPENSE. They responded with a canned response " I am sorry to hear that you are experiencing problems with your Ashley furniture. All warranties are handled on the retail level. If this is considered a manufacturing or workmanship defect, and you purchased your furniture with a warranty, please contact the store where you purchased the furniture. An Ashley Furniture Marketing Specialist is available if the store requests assistance."

I contacted [redacted] and they said they only honor the manufacturer's warranty. I then contacted Ashley consurmer affairs again -"Please take the time to read my original email. I know the furniture is out of warranty. I did contact the retailer and of course their stock answer is they follow the manufacturers policy and they wanted nothing more to do with it. Manufacturers defect? I should think so after light use of only 15 months.

What I am requesting is information on how to repair this substandard product you produce at my expense. I have many leather products including car seats, recliners and couches. None of these products have given any problems in constant use from 5 to more than 10 years. To claim that this furniture is peeling after 15 months because of normal wear and tear is a fraudulent claim.

Let me know what methods are available to repair this furniture."

Their response -"All warranties are handled at the retail level, so you will need to continue working with the store where you purchased the furniture for assistance with your claim. Please provide me with your name, address and phone number, the store's name, address and phone number, the model and serial numbers of the item(s) in question and a description of the problem(s). I will forward this information to the store's Ashley Marketing Specialist who can assist the store with any questions they may have."

I then wrote"This furniture was delivered on 5/2/2013. One of the loveseats has had continuous use since then. The loveseat that is peeling has had only limited use , with the side that is peeling the least used of any other part. There is something obviously wrong with this area. No other hard use areas such as the armrests show any excessive wear. The "Customer Care" person at [redacted] considers this defective area as "normal wear and tear". That is a bogus and fraudulent answer only given by an unqualified furniture repair representative who is paid to give stock answers and discourage customers from getting items repaired . However, now my hope is you can work with [redacted] and get my loveseat repaired or get me a usable loveseat replacement.

Their response "I forwarded your information. For status update please contact the store. Our marketing specialist contact information is confidential."

My response "Who would you recommend contacting for a "status update" at the store? I originally contacted Customer Care and they would not discuss anything further other than the one year warranty. Since you will not disclose the Ashley Specialist to me please contact that person and have him contact the store for the "status update". Also please give me the name of the person you forwarded my information to and their response.

Their final response "Sir it is closed on my end. I forwarded your information to the Ashley marketing specialist, they then correspond with the store."Desired Settlement: This furniture is only 16 months old and the area that is peeling is the least used of any of the four head areas. This is an obvious defect in manufacturing. I have tried and tried to get information for repair, get in contact with the Ashley Specialist or have the Ashley Specialist through the store to contact me to see what can be done. I have heard absolutely nothing from this person. Consumer Affairs Representative 26 has never given me a straight answer and then has tried to avoid further contact and work on a solution by "closing" the issue without giving any solution or followup to the Ashley Specialist. To say a concern is closed by simply forwarding an email is childish, unprofessional and a good indicator of the attitude of Ashley Furniture Company.

I want this furniture repaired, replaced or my money back. I want to be contacted by a real Ashley Furniture Representative with a real solution.

Business

Response:

Hello,

Review: When the delivery men delivered my furniture, they ran into my fence. My husband told them not to back into my yard through our double gates, but they said they were good drivers and did anyway. They tore the gate up, and at least 5 more poles. Our fence has concrete around all of it and when they put tension on my gate posts the tension messed up the posts for about 5 post down from the gates. I have talked to 4 managers of the stores. One was in Lubbock. His name was [redacted]. He even went as far as to give me the phone number of one of his friends as a contact number. Not his number, not the store number, but his friends number. Then I talked to three different managers at the [redacted] store. All three people told me that they would take care of it. That they would talk to the accounting dept "today" and get it taken care of. But it is now almost 3 months later, and my fence is still torn up. I filed it on our insurance, but it has a 500$ deductible. And I didnt get enough money from them to fix it. I would like the whole amount sent to me so I can fix my fence. The amount was $938. I will send my insurance back the 438 they gave me and keep the rest to fix my fence with. Thus ending up with the amount to fix my fence. This is not right, it is not fair. I have a sheriff report supporting what I put in the complaint.Desired Settlement: I would like the whole amount sent to me so I can fix my fence. The amount was $938. I will send my insurance back the 438 they gave me and keep the rest to fix my fence with. Thus ending up with the amount to fix my fence. I want the whole amount of $938. Then I will take care of my insurance myself.

Business

Response:

Hello,

Review: On 09 November 2014 we ordered furniture from Ashley's. We were supposed to receive all our furniture on the 18th of November. They came and dropped off half of the furniture. I then called the store to see what happened. They explained to me that there was some sort of mix up and that they had to reschedule another drop off. Well they showed up on the 28th of November at 9:30 PM. This time they show up with only the dresser. We STILL have not received all of our furniture! I went to the store on the 29th (the day after the delivery) to see what was the issue. I spoke to the customer service department and they told me that they didn't know what the issue was. I asked her when am I going to receive the rest of my furniture. She told me that it was a billing issue and that she couldn't tell me. The billing issue was between the store and their delivery people, not my concern at all since I paid for everything in full. I told her that this was ridiculous and that I needed to know when my son could sleep in his own bed since it was still not there. She then paged the manager for about 45 minutes and he never showed up. She then got someone else to show up, after I explained everything again to him he just laughed. He said that it could take a couple of weeks. I told him that this was not acceptable. He then messed around on the computer and told me that it would be delivered on Tuesday the 2nd of December. They never showed up. I then get an email stating they will show up on Thursday, 4 December between 1000 and 2:00pm. Now I just received a phone call stating that there was a cancelation and that it will show up between 4:00-7:00 pm. This is the most horrible customer service experience I have ever dealt. What kind of business allows their customer service department to laugh and their customers issues and not care about the issue?Desired Settlement: I don't even want this furniture anymore. I would rather have it all returned and never deal with them again. I want a full refund for failure to uphold their side of the contract/delivery. I already gave them a chance to resolve the issue and they have not tried to compensate me in any way at all.

Business

Response:

Hello,

Review: I bought a dresser and chest 7 months ago from a Ashley Furniture store. I moved out of state so could not go to the store for help and had to file for warranty with corporate. After jumping through several hoops just to get call about my problem Ashley Furniture sent a technician to check the furniture. I was told by the technician that the dresser finish was In Fact a manufacturing defect. He said he can easily tell the difference and explained to me how he knew it was a manufacturing defect and not something I did. On the chest he said it was definitely a defect. A slide part should not just fall off a drawer and make it inoperable. Especially under normal use in only 7 months. A week later I receive a letter from Ashley furniture that the technician said it was NOT a manufacturing defect. Someone is lying and they will now refuse to honor their warranty. The technician told me that he would recommend replacement of the dresser and replacement of the slide and install for the chest. This goes 100% against what Ashley Furniture says in their letter. I asked for a copy of the technician report and they refused to give me one. With or without the report obviously its clearly evident that a drawer slide should not just simply fall apart in less than 7 moths.Desired Settlement: I would like the warranty honored with what the technician told me. That is replace the slide on Chest and replace the dresser. I only want what a business should have no problem doing and that is honor their warranty. I am well within the warranty period.

Business

Response:

Hello,

Review: On July 14/2015, I ordered ONLINE from ASHLEYFURNITUREHOMESTORE.COM (2) Breegin Chairside End Tables - Color BROWN.On July 17/2015, I received (2)Breegin Chairside End Tables - Color REDDISH BROWN. First I called the Customer Care phone number provided. I told the employee "my tables are NOT BROWN". I was asked to take a picture of the tables and e-mailed them to the e-mail address they provided me with. I took the pictures, e-mailed them. Went back and forth numerous (4+) times by phone and e-mail. Sent more pictures that I took outside because they told me it was the lighting. They are clearly reddish brown. I found a Mirimyn Chairside End Table on their website that looked the color of the tables I recieved. I found the color on this table and it states: Color REDDISH BROWN. One last time I contacted them. I am told via e-mail, "I'm sorry, this is your Perception, your opinion. As I stated you can return no questions asked for 30 days". Delivery charge to return these 2 tables is 75.00, per UPS. I am refusing to pay out any money to return these items, that in my perception are REDDISH BROWN not BROWN so I am stuck with 2 unwanted tables that I had to pay for. Clearly I would not of ordered them if it said: REDDISH BROWN. I need 2 BROWN end tables like it says in the description.Desired Settlement: They need to pick up this item at their expense and refund me the cost I paid.

Business

Response:

Hello,

Review: I bought furniture from the Ashley furniture and it is absolute garbage. I now have a $2,500 bill that will stretch over the next 5 years for a product that can take absolutely zero ware. It is falling apart. They have sent a technician out to try and "fix"it but when the technician left it was worse than when he came.Desired Settlement: I don't want to pay over the next five years for a product that is close to worthless.

Business

Response:

Hello,

Review: I began dealing with Ashley Furniture several years ago, they sent me through there Rent A Center department to continue purchasing my furniture through them. I have been complaining to them over the last year my cushions on my couch are messed up. They told me they wouldn't replace them until the balance is paid then when I go to pay it off they say they cant replace them they will only sew them back together. I have spoken to several different managers who advised they would replace them. All I have been asking for the cushions be replaced.Desired Settlement: Cushions replaced

Business

Response:

Hello,