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Ashley Furniture Industries, Inc.

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Reviews Ashley Furniture Industries, Inc.

Ashley Furniture Industries, Inc. Reviews (966)

Review: Unable to fix a bedroom headboard.

I bought some furniture back in July and they delivered one bed room set that they were unable to put together due to not having the hardware. I went to the store where I bought the bedroom set and they gave me another one that unfortunately that one didn't work and the store Manager state it there was nothing he can do and that I need it to deal with Ashley Corp.Office. On Aug 2nd I spoke to a Customer Experience Supervisor and I send her some pictures of the head board and she stated she will take care of it and on Aug. 9th I email her again saying: your Team was not able to fix it.Please let me know what is your plan. She did not answer So on Aug 21st I had to call the Corp Office to get an up date due to that Supervisor never responded it to my email. It has been a nightmare dialing with Ashley Furniture just for them to get this headboard nightmare taking care off. And today Aug. 27th over a month later I spoke to another rep from Ashley and I'm going to have to wait another week for someone to bring hopefully the right headboard and the only thing Ashley its offering its $200.00 credit for all this waiting I had and still do and me calling and emailing people just for them to replace a "Headboard"Desired Settlement: I was not really seeking ant credit at the beginning just for them to install the right headboard but after more then a month I'm seeking full credit for all the time they made me wait.

Business

Response:

Hello,

Review: Non Delivery of Products as agreed. Company caught in a lie.

On 02/14/15, I purchased multiple items of bedroom furniture from Ashley Furniture Homestore at [redacted]. My sales order was [redacted] and my salesman was Mr. [redacted]). On 02/14/15, before purchasing the products, I was informed by Mr. [redacted] that ALL items of my order were in stock. I was also informed that my delivery would be on 02/18/14.

On 02/17/14, I received a phone call from Ashley Furniture in [redacted], advising that "pieces of my bed were forgotten". Ashley Furniture requested to perform a partial delivery on 02/18/14. I advised Ashley Furniture that I didn't want the furniture delivered if it was not all complete. I asked when ALL the furniture would be in and they advised that it could ALL be delivered Friday, 02/20/15.

Between 02/18/15 and 02/20/15, my wife and I cleared out our bedroom (removed dressers, removed bed, etc.) as requested by Ashley Furniture and also cleared a path through the home. Everything was prepared at my home for the delivery of the furniture as Ashley furniture requested. I had also requested and received that day off for the delivery.

On 02/20/15 at approximately 0930 hrs, I received a call from Ashley furniture advising that the furniture truck would arrived for delivery in approximately two hours.

On 02/20/15 at approximately 1030 hrs, I receive a call from Ashley furniture advising that the truck was enroute, BUT that it had all pieces except the bed. The lady advised that the bed was still being manufactured and they haven't received it yet. She said she noticed in my file that I wanted it ALL delivered at the same time and that the truck did not have the bed. I was so irate to hear this that I hung up the phone. I was upset cause (1) now I have to put a mattress on the floor for my wife and I to sleep on or put the old bed back together (2) they lied....not once, but twice. (3) I could have worked the day. (4) THE BED WILL NOT BE READY TILL THE 27TH OF FEBRUARY!!!!!!!!!!

Continuing on 02/20/15, I called back to Ashley Furniture in Charlotte. I requested for a manager to call me so they could really understand what has occurred and how a customer has been treated. Well....still no phone call. So, customers come SECOND at Ashley Furniture. I must say that the lady on the phone said "I can give you a gift card to use on a future Ashley purchase". I DECLINED (no amount was told to me that I recall). Why would I spend another dime of not just my money, but ANYONE'S money, at Ashley furniture again?

Lastly, I considered a purchase at Rooms To Go. Why did I not purchase there? Because they were out of stock...HMMMM, at least Rooms To Go told the truth.Desired Settlement: Just Treat Customers RIGHT! Choose to do the Hard Right over the Easy Wrong.

Business

Response:

Hello,

Review: Power recliner function of sofa stopped working while under warranty. Store is not honoring the warranty after it promised to honor it.

I purchased a loveseat and a sofa from Ashley furniture store in [redacted]. The Power recliners function has stopped working within 6 months after buying these furnitures. I have called the store on several occasions to repair the furniture which is still under warranty. After more than half a dozen phone calls over the last 4 months, my furnitures are still not repaired. The customer service representatives give conflicting information. They even told me once that the parts were shipped to my home address, which is far from truth. When I called their office again today, a new person told me that the parts were ordered only 2 days ago.Desired Settlement: Honor the manufacture warranty and repair the furnitures within next 7 days. If you cannot repair them in next 7 days, please refund the money in full.

Business

Response:

Hello,

Review: I received the following response to a prior complaint I sent to the Revdex.com "

Hello,

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.

Ms. [redacted] purchased furniture from an Ashley Furniture HomeStore in city, state. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.

I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss her options.

If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.

Sincerely, [redacted]Desired Settlement: I look every company up before I make a purchase. Ashley Furniture has an A rating. Perhaps it is because they say problems are the responsibility of the store where the purchase was made. This is incredibly misleading, and needs to be looked into.

I have heard NOTHING from the store where my purchase was made. The fact that the store did not respond to the corporate offices request to contact me is telling. I want my problem resolved. I don't want to be passed around. Perhaps the home office needs to talk to the [redacted] store, instead of nicely asking them to contact me. It is evident that they are not going to do so.

Business

Response:

Hello, Thank you for contacting Ashley Furniture

Industries, Inc. Since the stores are all independently owned and operated, they develop and implement their own policies and procedures. However, per the manufacturer's Claim Procedure all warranties are through the retailer. [redacted]Ms. [redacted]'s concerns have been forwarded to the appropriate parties at the [redacted] HomeStore Customer Care department. It has been recommended that they contact Ms. [redacted] to further discuss her concerns. If she has any questions, we suggest that she contact them at ###-###-####. Sincerely,[redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

I bought a couch here and the product itself is fine, however the Ashley Furniture service made the process unlivable. It was truly the worst interactions I've ever had with a company. I bought this couch a month and a half ago and it finally got delivered yesterday. I wound up being charged an extra $300 to have it delivered/ CUT DOWN. They wasted my time, my money, and were completely unapologetic. I rarely write reviews, but felt other people needed to know what a terrible experience I had. I've told every person I know not to use this company. I will never use them again.
They

unhappy with Ashley furniture . Bought over $1,000.00 worth of furniture at Ashley's and happy with it, until .... I got 2 lamps and an end table. Tried to return them and wanted my money back. NO such luck. Waited on line for 2 hours to talk to someone . Then was told no one was there to help me, I have received more run arounds than ever, Plus no one knows what to do. All I want is my $502.00 Right now they have my money and we have no product. The best thing is , we ordered 2 lamps they do not have the lamps, never had the lamps since April, but sold them to us. Want my money,

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Description: Furniture Manufacturers, Nonupholstered Wood Household Furniture Manufacturing (NAICS: 337122)

Address: 1 Ashley Way, Arcadia, Wisconsin, United States, 54612-1218

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www.ashleyfurniture.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Ashley Furniture Industries, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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