Ashley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’ concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll decisions are made
by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department
at ###-###-#### or ###-###-####
Sincerely,
***
***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** ***, **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll decisions are made
by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the San
Antonio store, along with a request for them to investigate this matter further
and contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** *** HomeStore Customer Care department
at ###-###-#### or ###-###-####
Sincerely,
*** ***
*** *** *** ***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On Mon, May 11, at 1:AM, wrote:***~ I have replied to your message days ago and have yet to hear back from you. Exactly how long am I expected to wait for your reply? I will not allow the Revdex.com to close my case until this matter has been resolved to my satisfaction, as promised by Ashley Furniture. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This issue has nothing to do with the fact that Ashley Furniture stores are independently owned, it is an issue with how the company has poor customer service.
Regards,
*** ***

Hello,Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner. Mr*** purchased
furniture from an Ashley
Furniture HomeStore in *** *** **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll decisions are made
by the store that sold the product in questionI took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
*** store, along with a request for them to investigate this matter further
and contact Mr*** to discuss his options. If you have additional questions or concerns,
please consider contacting the *** *** HomeStore Customer Care
department at ###-###-####.Sincerely,*** ***Ashley
Furniture Industries, Inc.Consumer
Affairs RepresentativeTell us why here

Hello,Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’ concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.Ms***
purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll
decisions are made by the store that sold the product in questionI took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options. If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at ###-###-####.Sincerely,***
***Ashley
Furniture Industries, Inc.*** *** ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms
*** purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care department. I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms*** to discuss her optionsIf you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-#### Sincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]would like to know *** ***'s pourpose as a customer affairs if she has no computer link to the stores or even knows whats going onWhen talking to the store, they tell me everything goes through corpofficethe two numbers she listed in the letter are for an answering service in *** *** ***'s pourpose must be lip service, to act like she's trying to do something about the complaintI have already contacted the third parties in this purchase, and it seems I am getting somewhere with itAs well as visiting the store multiple times and discussing my problems with the other customersthe store seems to take notice when everyone seems to leave after I let them know about my problems. Still when it comes to returning my money, it still has to go through the corpofficenot sure why after hearing what *** *** said about computers not even being linkedmaybe they should beshe is wasting yours and my time...so as it stands, the store returned my lamps, offered to return the delivery fee, returning my potection plan and return an additional $200. They are in the process of ordering my mirror brackets yet again and ordering the drawer. None of which I have recieved. Nor have I recieved my moneywaiting on corpoffice....to cut my check...(so maybe by next year I will have received my money) so as
Regards,
*** ***

Hello,Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.Ms***
purchased
furniture from an Ashley Furniture HomeStore in Manchester, CTAshley
Furniture HomeStores and authorized dealers are independently owned and
operatedAll decisions are made by the store that sold the product in
questionI took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Manchester
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options. If you have additional questions or concerns,
please consider contacting the Manchester HomeStore Customer Care department at
###-###-####.Sincerely,*** ***Ashley
Furniture Industries, Inc.Consumer
Affairs RepresentativeTell us why here

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’s situationWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Ms*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and authorized
dealers are independently owned and operatedAll warranty decisions are made
by the store that sold the product in questionIt states in the warranty
booklet Ms*** should have received with her furniture, “If a problem
should arise which you feel is covered by our Limited Warranties, contact the
Ashley Furniture Industries, Incauthorized retailer from whom you purchased
your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-#### or ###-###-####
Sincerely,
***
***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello,
We are very sorry to hear that Ms*** has chosen not to
accept our response to her Revdex.com claim
Since the store in *** ** is an independently owned
and operated store, Ashley Furniture Industries, Inc. does not have access to their individual sales
records or claimsWe highly recommend that Ms*** contact the ***
HomeStore Customer Care department at ###-###-####
Please consider this claim closed on behalf of Ashley
Furniture Industries, Inc
Sincerely,
*** ***
Consumer Affairs Representative
Ashley Furniture Industries, Inc

Hello,We are very sorry to hear that Ms*** has chose not to accept our response regarding her concernsMs*** purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care department. I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms*** to discuss his/her options. If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.Sincerely, Tammy *** Ashley Furniture Industries, Inc*** *** ***

Hello,
Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Mr***’s situationWe
take these matters seriously and want to ensure the proper steps are followed
so a resolution can be reached in a timely
manner
Please mail, e-mail or fax us the following information
for review:
*a complete legible copy of your original receipt
*the model number of the item(s) in question
*the serial number off each item
*a detailed description of the problem(s)
*photos if available (one of the entire unit and one or
two close ups)
*your name
*your address
*daytime phone number
Our fax number is: ###-###-####
E-mail address is: ***
Our mailing
address is:
*** *** *** ***
*** *** *** ***
*** *** ***
*** ** ***
Sincerely,
*** ***
Ashley Furniture Industries,
Inc
*** *** ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding MrH***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Mr
H*** purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com. All decisions are made by their customer care department. I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact MrH*** to discuss his options If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436- Sincerely, Tammy Klimek Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Hello,
Thank you for contacting Ashley
Furniture Industries, IncWe appreciate that you have notified us regarding Ms
***’s situationWe take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a
timely
manner
Each authorized Ashley dealer and HomeStore is independently
owned and operatedAll warranties are handled at the retail level; therefore,
I do not have information at our office regarding the status of Ms***’s
claim
If Ms*** or
the Revdex.com would like to reply to this email (***) with
additional information, I would be happy to forward a request for service to
the owners and/or managers of the store from whom she purchasedPlease provide
me with the name and location of the store where the furniture was purchased
and the model and serial numbers of the items in question
Thank you
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll warranty decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
***
***
Ashley
Furniture Industries, Inc
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Their response that they will send it to the store I made the purchase at is not entirely helpfulThe issue is not at the store level, but with the Ashley Home Center customer serviceThere is one customer service for the company, not an individual unit at each storeHowever, I was finally able to get the table exchanged, so this complaint can be closed
Regards,
*** ***

We are very sorry to hear Ms*** has chosen not to accept my response to her Revdex.com claim Since each of the stores are independently owned and operated, Ashley Furniture Industries, Incin *** ** does not have access to each of their individual sales records nor are our computers linked togetherTherefore, Ashley Furniture Industries, Incis unable to look into her concerns furtherWhich is why we refer her to contact the Augusta HomeStore Customer Care department at ###-###-#### for further assistance According to the Customer Care department, a message was left for Ms*** to contact them directlyThey said they did negotiate a form of compensation and Ms*** told them she was satisfied, however she was not pleased with the on-line prices changing directly at pm on the day of purchaseThis is something that cannot be compensated as the prices on-line do lock out at certain times, just as they would in any physical store on Black Friday We ask that this case be closed as there is nothing more that can be done to compensate Ms*** Sincerely, Tammy *** *** *** *** Ashley Furniture Industries, IncTell us why here