Asos.com

ASOS.com was unable to process the customer’s order, due to a technical glitchThe matter was investigated, and the ASOS Customer Care team has contacted the customer to advise that the matter has
been resolved as per the customer’s requestThe customer has also been provided a small goodwill gestureThis matter is now closed

I had placed an order which contained items that were described online as a two piece setI received a confirmation email from ASOS which also listed and described them as “two piece sets” however when the order arrived, only the bottoms were thereIt took emails before they answered my inquiryThey told me that the items were sold separately (even though they are listed everywhere as pieces) after emails which I included with screen shots of the piece description, they refuse to send me the second halfSave your moneyThey are the epitome of advertisersAnd their is zero service in their customer service

I've been trying to get into contact with ASOS for several days over my stolen package and every time I manage to do so I feel like the company keeps giving me the run around by telling me to contact them again every few days instead of resolving the issue then and thereI've also spent an average of hours in their queue on their live chat before logging due to me never contacting anyone

A replacement product has been sent to the customer and a gift voucher has been issued as a gesture of goodwillThis matter is now resolved

I’ve looked into this and can see that as Customer Care didn’t resolve their query for them in hours they went to the Revdex.com
platform
The customer has now had a full refund for their LIT order so this is resolved for them
Please advise the Revdex.com platform that this is now fully resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They claim that I didn't go through a resolution process, but I spoke to at least ten of their different employees who all just told me to keep waiting for my package almost two weeks after it was supposed to have arrivedIt was only when I reported them to *** and to the Revdex.com, that they decided to resolve my issue, and refund my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

After shipping me $worth of clothing (double order) when I only wanted $worth, I have now tried returning the copious amount of clothing that I didn't need
$worth of clothing to be returned and Asos cannot provide ME with the return tracking number because I was supposed to write it down after handing it to ***
I've returned packages before through other companiesThey automatically re-create a shipping labelYou don't need to contact customer service, wait hoursNone of that
This isn't the first problems I've experienced with ASOSAll are heavily documented despite them trying to pass you off to multiple customer service representatives over social media
No phone number, no e-mailNothingTerrible business practices and 'customer service'

The customer has been refunded for their order as per their request The matter has now been resolved

The customer placed an order with ASOS.com, however the products did not arrive within the customer's desired timeframeWith the help of the
" background-"> ASOS Customer Care team, the customer has been refunded in full for the order placedThis matter is now closed

The customer’s initial goodwill gesture was not issued in the customer’s preferred currency. The ASOS Customer Care team did not receive the customer’s email regarding this because the matter had been closed.  With further help from ASOS Customer Care, the customer has been issued with another small gesture of goodwill. The matter is now resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

The customer placed an order for goods with ASOS.com and claimed that the parcel was empty when it arrived. In their complaint to the Revdex.com, the customer also refers to this being their first order with ASOS....

On investigation, the ASOS Customer Care team identified that in the past two months, the customer has actually placed two other orders (on two separate ASOS accounts) and, on both occasions, made the identical claim of receiving empty parcels which resulted in ASOS refunding the customer in full as per their requests. In this instance, ASOS disputes the veracity of the customer’s claim and has decided not to refund the customer. ASOS has advised the customer of this, closed their accounts, and now consider the matter closed.

The ASOS Customer Care team are liaising with the customer in order to fully understand the customer’s concerns about the ASOS product in question, and they are working hard with the customer to resolve this complaint to the customer's satisfaction.

The customer did not receive their desired goods, due to a discrepancy with their account....

ASOS Customer Care required further documents to proceed with their order; however the customer’s desired goods then went out of stock. The ASOS Customer Care team provided the customer with a small goodwill gesture and the matter is now closed.

ASOS.com was unable to process the customer's refund due to their returned goods not being received back at the ASOS warehouse. The ASOS Customer Care team has contacted the customer to advise that ASOS have now refunded the customer, as per their request. The customer has also been provided a...

small gesture of goodwill, and the matter is now closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

The customer ordered goods from ASOS.com, however the customer did not receive their desired goods. With the help of the ASOS Customer Care team,...

a replacement order has been issued to the customer. However, one of the items in the original order was no longer in stock, and a refund has been processed for this by the ASOS Customer Care team. This matter is now closed.

ASOS.com was initially unable to process the customer’s request for a refund for returned goods because their credit card had expired. After the customer provided ASOS with their new credit card...

details, a full refund was processed for the customer’s product and delivery charges. ASOS has also issued the customer with a small goodwill gesture and the matter is now resolved.

The customer did not receive their desired goods. The customer had raised a [redacted] dispute and has been fully refunded for their order and shipping costs on Thursday [redacted] November. We would note that the customer did not follow ASOS’...

internal resolution process or exhaust the ASOS’ complaint handling process prior to referring the dispute on the Revdex.com platform.

Revdex.com:
I have received a refund.