Asos.com

ASOS.com has resolved the matter as per the customer’s request, and the customer has also been provided with a small goodwill gesture. The matter is now closed.

The customer placed an order
on ASOS.com. The customer was later informed that they would be required to pay a duty charge for its delivery. As the
customer refused to pay the duty charge, their order was returned to ASOS ,and a full refund has been
processed. The customer has been notified of...

this, and ASOS now considers this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

[redacted]

The customer ordered a product from ASOS.com, however the product was not delivered within the customer’s desired time-frame. With the help of ASOS Customer Care, the customer has...

been refunded and a small gesture of goodwill has also been offered. This matter is now closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Here is what I received from the company, and although it defeats the purpose of the first order, I will accept. Hello [redacted], My name is ** and I work on our Customer Experience team here at ASOS. We deal with all escalated queries and complaints - I’ll be able to help you further with your query. I'm getting in touch to let you know that the relevant ream have received your Revdex.com complaint about not being able to apply a discount code to an order already placed, and not being able to cancel your order, and they have investigated this matter further for you. As stated on the ASOS terms and conditions for discount codes, sadly discount codes cannot be redeemed on an order that has already been placed – “A promotion code can't be used after an order has been placed”. Please click here to view our Terms and conditions. However, as we can see that you received a discount code from ASOS within the hour after your placed your order, in which time you may have still been able to cancel your order yourself and place a new order using the 20% off code, we would like to offer you, as a gesture of goodwill, a new 20% off discount code, for use on your next order.
Sincerely,
[redacted]

The customer placed an order for goods on ASOS.com, however did not receive the goods within the designated delivery timeframe. With the help of the ASOS Customer Care team, the customer has been issued with a full refund for the order, as per the customer’srequest. The customer has also been provided a small goodwill gesture, and the matter is now closed.

The customer ordered a product from ASOS.com, however the product was not delivered within the customer’s desired time-frame. The ASOS Customer Care team advised a new delivery...

date and contacted the customer to confirm whether they have now received their order. However the ASOS Customer Care team have not received a response from the customer.

The customer made an order for goods on ASOS.com.  The goods were dispatched from the ASOS warehouse, however the goods were not received by the customer. With the help of the ASOS Customer Care team, a full refund for the goods has been processed, and a small gesture of...

goodwill has also been offered. ASOS considers the matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

The customer placed an order with [redacted], however did not receive the parcel within...

their desired timeframe. We note the customer has not provided an address registered with an ASOS account. In order to fully resolve this matter, we kindly ask the customer to get in touch with the ASOS Customer Care team via [redacted], using the correct email address. Once this information is received, the team will, in so far as possible, resolve this matter to the customer’s satisfaction.

The customer placed an order for goods on ASOS.com, however did not receive the goods within the designated delivery timeframe. With the help of the ASOS Customer Care team, the customer has been issued with a full refund for the order, as per the customer’srequest. The customer has also been...

provided a small goodwill gesture, and the matter is now closed.

I ordered some items from asos online, they allow you to return items and provided me with a label to return. I returned the items over a month ago and they have still not provided me with my refund. They don't have a us customer service phone number, only a customer service email which they only send you an automatic messages that says they will contact you soon which they never do. I even tried using the chat customer service, spent 30 minutes on chat and they still did not provide me with refund, Do not shop there they have awful customer service and basically stop $100 of my money. Beware of Asos.om

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The item never arrived at all! Not "within my timeframe". When they correctly state the issue I will close the case.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer returned goods to ASOS.com for a refund. ASOS processed the refund back to the original card that was used to place the order, however the customer claimed to have not received the refund, due to their bank account being closed.  The customer was asked to submit...

their card statement to verify the refund was not successfully received. With the help of the ASOS Customer Care team, the customer has now been fully refunded for the returned goods and small goodwill gesture has been provided.  The matter is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

I ordered a package Nov ** with delivery date Dec *. I have been trying to get in touch with customer service since Dec ** to find my package. I finally got a reply Dec [redacted] that my package will not arrive until at least Dec [redacted]. ASOS has also informed me that I am not able to get a refund until my package arrives and I ship it back to the warehouse.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This isn't fair. because of their error, I am being punished. I am being scammed by this website and get no refund. Just refund me and this is dropped. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:the busness social media department resolved my issue to complaint ID [redacted],
Sincerely,
[redacted]