Asos.com

Summary: Despite multiple promises from customer service to issue a replacement order, the deadlines have come and gone and still there is no replacement orderI was charged on my card and do not have any other avenue to either get a refund or receive the goods I originally orderedIt is astonishing that this appears to be a widespread practice at ASOS: the customer service rep would promise something and completely fail to deliverMeanwhile, not only have I paid for an order I never received, I have spent much time wasted with their customer service

HelloI purchased an order of clothing from [redacted] on I returned several items that did not fit on I have USPS confirmation that the items were delivered back to ASOS on I’ve since reached out multiple times regarding the monies to be refunded only to get the same generic responseI’m owed $There is no verifiable phone contact to call this companyI continue to receive repeat messages that ASOS will further review my accountI’m told by various representative that there is not enough information to assist me, ASOS doesn’t have the answers, the items weren’t processed, etcI am unable to make contact with a live person that will address my concerns in a timely fashionI am receiving misinformation regarding the return protocol and need assistance in escalating this issueThis organization is holding onto monies that are rightfully mineThank you

The customer ordered a product from ASOS.com, however the product was not delivered within the customer’s desired time-frameThe ASOS Customer Care team advised a new delivery date and contacted the customer to confirm whether they have now received their orderHowever the ASOS Customer Care team have not received a response from the customer

ASOS.com has resolved the matter as per the customer’s request, and the customer has also been provided with a small goodwill gestureThe matter is now closed

The customer did not receive their desired goods, due to a discrepancy with their account ASOS Customer Care required further documents to proceed with their order; however the customer’s desired goods then went out of stockThe ASOS Customer Care team provided the customer with a small goodwill gesture and the matter is now closed

Revdex.com: I have been contacted by email from the customer service department at [redacted] , regarding my complaint (ID [redacted] ), and find that this resolution is satisfactory to me and the matter has been resolved They have agreed to provide a full payment for the return-shipping costs Sincerely, [redacted]

My order has not arrived after over a month and I can't get an answer from anyone at ASOSThe customer service is robotic and uselessNo one can actually locate my package and I was not given tracking so there isn't even proof that it was ever shipped! Though I paid for it over a month ago! I now want a refund since I did not receive my item (and have not had confirmation that it's even coming), but of course no one will respond to meThere are numerous same complaints on their [redacted] pageThis is a worldwide company and it's starting to look awfully suspicious!

I made an order on April *The order was about $and was more than enough to qualify for day shippingI wanted to use a promo code for ten percent off however it only let me use one promo codeI chose the day shipping and realized today that it went through as day shippingI need the items for FridayMy order is going to arrive on Tuesday April [redacted] -- so I did not receive 10% off or day shipping!! I contacted customer service representatives- Tania and naheem -- Tania ended the chat in the middle and naheem chatted with me for over half an hour and was still not able to do anythingThis is not he greatest customer servicePlease let me know what you can do for me

as per the other reviews, these customer agents have no clue what the hell they are talking aboutthey go back and forth about the correct informationI bought several items and used a dollar promo code, of the items did not fit so I returned themIt has been almost months and I never got my refundi contacted the customer chat, and they told me because I used a promo code, I am not entitled to a refundIf I had known this, I would have never returned those items and would've just gave it to someone elseTheir business practices are unethicalIf I purchase something from a website or even a store and got a discount and returned it..they would still refund my moneyI will never purchase anything from this website EVER AGAIN [redacted] YOU ASOS

I ordered two pairs of sandals from this company I've traveled to China many times and visited the markets where they sell knock off goods for cheap (bargain prices) The sandals that I purchased from ASOS certainly came straight from China They were awful; poor quality, wrong size (I ordered a US 7, for one pair, they sent me a 38, which is a US 8), and looked nothing like the photos They were in no way worth the $and $I paid for them I tried on one of each and immediately put them back in their original bags, even left the protection tape on them, and sent them back ASOS is refusing to refund one pair ($68) due to "hygiene" issues "determined by the warehouse" and I've been told there is "nothing else that can be done." I also haven't received the shoes back from when I shipped to try to return them This company is a fraud; don't waste your time or your money buying from them Awful

I ordered a size small jacket for $from Asos.com on 616, the wrong product in the wrong size was delivered to meI immediately sent an email to Asos's customer service help desk to inquire what to do in order to replace the incorrect product with the correct one I had orderedI received no response for days, so I decided to check their [redacted] presence and tweet at the customer service [redacted] accountThe Asos team then requested that I ‘direct message’ them with my order details, which I immediately didHowever, they did not respond within a few days, so I publicly tweeted at their customer service [redacted] account again, to which they quickly responded saying they would get to my query soonThey then refused to continue speaking with me about the order and said they could only speak to the Asos.com account holder from which the order was pla

The customer placed an order with ASOS.com;the parcel was not delivered within the customer’s desired time-frame. With the help of the ASOS Customer Care team, the customer was sent a replacement order. For the products no longer available, a refund has been... processed and a small gesture of good will has ben provided to the customer. This matter is now closed.

What an absolutely atrocious company to deal with! I placed an order for items ($91) that were never deliveredI should have known something was wrong when the tracking number I received was tied to someone else’s order that had been “in transit” since the previous month(!!) I’ve contacted them via chat and email and you are only given the run aroundI was told to wait minutes for tracking to update (never did) and that “next time I will need to confirm my shipping address” multiple timesI dealt with their inept customer service and “specialist team” for over weeks nowI decided to go directly through my credit card company after being told for the 3rd time that I had to once again “wait days for a specialist”It’s really too bad, because I really liked their clothes!!

ASOS.com was initially unable to process the customer’s request for a refund for returned goods because their credit card had expiredAfter the customer provided ASOS with their new credit card details, a full refund was processed for the customer’s product and delivery chargesASOS has also issued the customer with a small goodwill gesture and the matter is now resolved

I ordered an item from the ASOS website with day-shipping on I tracked the item using the tracking number they provided The tracking number claimed that the item was delivered on 82016, but nothing was ever delivered I reached out to them immediately about the issue, but I've gotten the run around from them ever since Their customer service only communicates with me via email from what seems to be an automated system, because a different name is signed at the bottom of every email I needed the item for an event, but the event has already passed and I had to make other arrangements and buy something from another retailer last-minute

Ordered a tuxedo, and have never received it Neither [redacted] or the [redacted] can tell me where it is The worst in customer support, with no phone number available

My frustration with this company has reached a new level of disgustI have shopped with Asos almost exclusively throughout my pregnancy I would inform all my friends that they too should look to Asos when purchasing maternity wear Stylish pieces, super affordable A no brainer Even after I gave birth, I still continued to buy pieces Never had an issueThen last month, I placed an order for workout outfits by Varley Leggings with coordinating sports bras I was disappointed when I opened my package to see the order was wrong They had sent me bras in one pattern (not the bra and leggings I had ordered) and sent me a completely different sports bra than I ordered Totally different pattern Needless to say, I promptly contacted ASOS "customer service" to resolve this issueI was informed that the items I ordered were no longer in stock, but they could send me a replacement sports bra for the one that came to me in a different pattern Bummed, I agreed to the replacement bra and prepared to mail back the bras that were sent to me (instead of the bra and legging combo) Then the replacement came and it was THE SAME exact bra they had sent me by mistake the first timeAt this point have sports bras in a pattern I never orderedsports bras without the matching pants (because instead of pants they sent me another bra) And a pair of leggings that goes with NONE of thisI'm frustrated I contact "customer service" and this is when I realize, I just keep getting the same response rehashed every time I contact themI'm starting to wonder if there's actually a human on the other side of the messengerI express my frustration, they inform me I must send back all items if I want a refundI ask if there is any compensation for incorrect orders being sent to me They tell me, they do not ever offer any compensations Ever Not even 10% off my next order to encourage me to keep shopping with Asos? NOTHING I find this odd I ask to speak to a managerI cannot They flat out refuse to put me in contact to anyone who could possibly help further This to me is insanityI send my items backWeeks later I receive a partial refund A what? Why am I only being refunded for part of my order I text my friends over at customer service again times TIMES I get the same response each time They submitted my inquiry I will receive the rest of my refund in days days comes and goes and nothingAgain, I ask to speak with someoneOn the phone A manager Surely my money cannot rest in the hands of some faceless robot reciting stock dialogue to me I am now told someone may get back to me in hoursI request and email stating this Because the sheer insanity of this customer service needs to be documented and I'm starting to feel like I should seek legal councilI am still waitingIt's a real shame that this is what ASOS really isI enjoyed shopping with them I enjoyed telling my friends to shop with themAnd now I have to spread the word that they are petty thieves not remotely interested in providing any sort of real customer service

A month ago I placed an order for a few black summer dresses and paid for express shipping because I needed black clothes urgentI have just lost a loved one, and where I come from we wear all black for at least a couple of months - I am not a very big fan of all black so I really needed some new clothes to get me by these couple of monthsUnfortunately, four weeks on, my order never arrived despite my efforts to raise a flag almost as soon as I placed the order, as I knew that not receiving a tracking link within a few hours was bad newsAnyhow, customer care has apologized and advised me to place a replacement order, which I didA week later I still haven't received a tracking link or my orderI have tried email but no one is replyingI have tried explaining that I really need black outfits and since apparently they cannot do the simple task of shipping an order, then they should at least give me back my money without further delay so I can go shop for black clothesNothingThey don't even careIt has now been a month and they still have my money (more than pounds) and I still don't have any black clothes or money to go shop for someI have tried being polite, even apologized after writing an angry emailI have tried reasoning with themI have tried making them understand my situation hoping that they will be more sensitiveNothingStill no repliesStill no clothesStill no refundAsos online shop is incapable of letting people shop onlineIt's Russian roulette whether your order will be dispatched and it's a nightmare to get your hard earned money backI have relied on them and they have let me down twice with no intention of fixing their mistakePlease avoid themDo not make the same mistake as I did trusting them twice

I order a bunch of items and qualified for a promotion code for the itemUpon arrival of my items did not fit properly so naturally I went to return itThey promote boldly on their website that they provide free return shippingAfter a few weeks I realized I never received a refundTo which I reached out through their chat platform and their rep states that their terms and condition on promocode is that if you return any of the items and it no longer meets the promocode they keep your item and not issue you a refundTo me this is customer abuse and scamming And their customer service representative aren't empathic and very nastyAll simply state the T&C and log off on you They don't care for customer satisfactionit all very abusive and customers should be aware of this I've tried multiple platforms to reach out to them including social media and got dismissed- I don't want to be left or felt unheard

Terrible company, don’t waste your time and money! They sent my order in the wrong size, l provided them with proof of my order, which they refused to even respond toI am left with an item that is completely useless to me that l will have to re-sell at a significant loss