Aspire Fitness

Mr***, All memberships required a day written cancellationTo date, we do not have record of this on file for your accountPlease reach out to us at 720-277-to discuss your account in additional detailIf you can provide us with documentation of your attempts to cancel, we would be happy to assist you in backdating your cancellationAs of right now, there is a balance on the account that would need to rectified before we are able to process a cancellation without documentation of your previous attemptsWe look forward to speaking with youRespectfully,Aspire Fitness Management

After reviewing the account on file, multiple payments over the past three months had been returned thus resulting in late feesUnfortunately, at this time, we are unable to process a refund for the main charges from the monthly dues and annual feeThe annual fee is clearly expressed in writing in all member's agreements and is a non-refundable chargeAs it does appear that you attempted to update your card prior to the declined payments, I am happy to assist you in processing a refund of $for the late fees that were chargedPlease allow 5-business days for this refund to post to your accountFor additional assistance, please feel free to reach out to us at [redacted] .Respectfully, Aspire Fitness Management

Mr***, We apologize if there was any misunderstandings regarding your membershipAll memberships roll over into month-to-month terms as described in your agreement until written cancellation is receivedWe do not offer freezes on accounts at this time, and all requests must be received in writing to be consideredAs our memberships are not based on usage, unfortunately, we cannot provide a refund for months unused, however, we would be happy to discuss applying a credit for future use as [redacted] explainedWe would be happy to review your accounts with you at [redacted] [redacted]

Thank you for reaching out to [redacted] We would be happy to assist you at our corporate office! We can be reach by phone at [redacted] or via email at [redacted] We look forward to speaking with you soonRespectfully,Aspire Fitness Management

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have spoken to [redacted] at the headquarters office and we have determined the issue was entirely their fault I am satisfied with the remedy that he offered to me Sincerely, [redacted]

Ms [redacted] ,I was able to look into your account and apologize for any miscommunications and frustrations you have encounteredIt appears that your final payment within your days notice did not process which is why there is a balance on the accountAfter additional investigation, we have approved to process a waiver for the balance and complete your cancellationAgain, we apologize for the inconvenience and we hope that we are able to move forward in a positive direction Respectfully,Aspire Fitness Management

We have reached out to [redacted] to clarify and review her accounts with herThe mistake in questions was refunded when it was first identified in the club in May (this mistake was made and fixed by the membership portion of our facility), we also attempted to go beyond fixing the mistake by providing her with a few free months of membership due to the issue [redacted] 's submitted a cancellation form for her personal training agreement in June (this account has not had any issues and is separate from the membership agreement)The terms on our personal training agreements clearly state that cancellations requested prior to the end of their agreed upon terms require a 50% buyoutWe are happy to continue working with [redacted] within her agreement terms to come to a solution on this matter Respectfully,Aspire Fitness Management

After reviewing the account on file, we were able to find an original cancellation request from October 19th, We did go ahead and process a cancellation on the account, and no additional dues are expected to be paid on the accountThe original request did not indicate any previous attempts of cancellation, and we do not have any additional documentation of a previous cancellationUnfortunately, at this time, we will be unable to provide a refund for any charged that accrued prior to October 19thIf the member can provide us with proof of cancellation request prior to the October 19th date, we are happy to assist in providing a credit from that cancellation dateAll accounts require day written notice to cancelFor additional assistance, please feel free to reach out to us at [redacted] .Respectfully, [redacted]

In accordance with the personal training agreement, cancellations must be submitted in writing by the memberWhile the membership account was cancelled in past, the member did not indicate that she also had a personal training account which is separate from the gym membership, nor did she provide written cancellation in accordance with the agreement on fileWhen the inquiry about the account first came to us in June of 2017, we were able to cancel out the agreement, as it had completed it's full term and had rolled into a month-to-month membership as indicated would occur on the original agreementAs of June 2017, all accounts with us have been cancelled and are no longer billingIf they can provide us with proper documentation and proof of cancellation, in accordance with the agreement, prior to the date that the account was cancelled, we would be happy to assist in providing a refundWe are happy to discuss the agreement on file with the member and answer any additional questions they may have Respectfully,Aspire Fitness Management

Ms [redacted] was contacted by our corporate office to resolve this issue at hand.The matter regarding the agreement signed was discussed and the account has been cancelled due to relocationIf there are any additional questions or concerns, we would be happy to assist her at our corporate office which can be reached at [redacted] Respectfully,Aspire Fitness Management

Complaint: [redacted] I am rejecting this response because:i did initially receive a credit back from my credit card agency but you disputed and charged again! If you have my credit card on file, how can I have late chargesSimple answer, I cancelled my membership and two months later you started charging me again out of the blue and decided to add on late feesI paid up front for one year and never agreed to pay month to monthIn fact I went in person and made sure I wouldn't be chargedThen when I got charged I was refunded and was told it wouldn't happen againYou are an unethical businessPlease do the right thingI am not satisfied with your response as I have not received a resolutionI have emailed and called this week with no responseThis is so unprofessional! Stop charging me!!! My membership ended in July! Sincerely, [redacted]

*** ***,We would like to help you to the best of our ability, however, our corporate representatives handle all escalated issuesYou are welcome to speak with someone at your local club or allow us to assist you at the corporate levelAs you were not charged any payments during the time the facility was not open, the agreement you have with us officially began when the facility openedIn accordance with your agreement, you may cancel you membership with a day written notice, which we have not yet received from you (via mail or the facility)As you chose our Platinum membership, which does require a month term (successful payments), you may either complete the term or opt for the cancellation fee of $which is clearly explained on your agreementWe did allow an extended time to cancel without a cancellation fee due to the delayed opening of our facility, however, we did not receive any cancellation request from you during that time.We hold all of our members to terms on their agreement, but we understand the frustration that may have arisen due to our delayed opening. We apologize for any miscommunications, and would like to assist you and clarify any questions you have regarding your agreementPlease feel free to contact us at the corporate office to discuss your options and get your account taken care of todayRespectfully,Aspire Fitness Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Again as I said no were on your contract does it state that my contract starts the day of YOUR club opening and no were does it say that the term is month payment, if I am not mistaking the person replying to this email is *** am I correct, because as I said you try to explain the contract to me to your advantage but yet when I ask you to point out were it states that you cant, Therefore my response to you is if you is how can you fix this, you keep telling me to contact you when I already did and you treat me like crap know you tell me what you can do or I guess we will have to go the legal routeMy number is listed below if you think you can help me then you can call me, if not then you leave me no choice and show no intent in fixing this issue, BUT YOUR WAY.
Sincerely,
*** *** *** *** ***

Everything was refunded the day you requestedIf not, we are willing to refund and show us that it hasn’t been refunded and we will make sure to rectify the situation

As a Platinum member, we do require proof of address change in order to cancel an account prior to the end of the agreement's month termAdditionally, the balance on the account from September will need to be rectified before we can process a cancellation of the accountPlease reach out to us
at *** to update your account and complete your cancellationAdditionally, please have your proof of address change sent to [email protected] so we can move forward with waiving the $cancellation fee Respectfully,Aspire Fitness Management

Good Afternoon ***,I wanted to inform you that the complaint we received (ID: ***)) had been resolved at our facility in ***Please feel free to contact the customer of us for any additional information, as she was refunded for the amount post cancellation and her
memberships has been taken care of.Thank you,*** *** *** ***

We would be happy to assist you with you accountIn order to do so, we will need to speak with you regarding the efforts that you made to cancel your membership and personal trainerIn order to do so, please reach out to us at *** to discuss your personal training account and memberships
Respectfully,*** *** ***

Ms***,We are showing one charge of $for your annual fee and dues on your accountsWe will need to speak with you to determine where the other charge may have come fromWe would be happy to assist you in cancelling your membership due to your relocationIn order to provide a refund, we would
need documentation of a previous cancellation attemptAs soon as we have that, we would be happy to assist you with any refunds that may have accrued outside of your day written noticePlease feel free to contact us at the corporate office to assist you with your accountWe can be reached at ***.Respectfully,Aspire Fitness Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***